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Chapter 7: Troubleshooting
Forgot My Network IP Address
If you forget your network IP address and have no physical access to the system,
you can find out the IP address by either looking directly onto the N8800SAS's LCD
panel, or by using the setup wizard to retrieve the IP of your N8800SAS.
1. Start the Setup Wizard, and it will automatically detect all Thecus IP storage
products on your network.
2. You should be able to find the IP address of the N8800SAS which you have
forgotten in the Device Discovery screen.
Can't Map a Network Drive in Windows XP
You may have problems mapping a network drive under the following conditions:
1. The network folder is currently mapped using a different user name and
password. To connect using a different user name and password, first
disconnect any existing mappings to this network share.
2. The mapped network drive could not be created because the following error
has occurred: Multiple connections to a server or shared resource by
the same user, using more than one user name, are not allowed.
Disconnect all previous connections to the server or shared resource and try
again.
To check out existing network connections, type net use under the DOS prompt.
You may refer the URL below for more network mapping information.
http://esupport.thecus.com/support/index.php?_m=downloads&_a=viewdownload&
downloaditemid=57&nav=0
Restoring Factory Defaults
From the System menu, choose the Factory Default item and the Reset to
Factory Default screen appears. Press Apply to reset the N8800SAS to factory
default settings.
WARNING
Problems with Time and Date Settings
The administrator is able to select an NTP Server to keep the N8800SAS's time
synchronized. However, if the N8800SAS can not access the Internet, you may
encounter a problem when setting the Time and Time Zone. If this happens:
1. Login to the Web Administration Interface.
2. Navigate to System Management>Time.
3. Under NTP Server, select No.
Resetting to factory defaults will not erase the data stored in the hard
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