PRESONUS AudioBox iOne Owner's Manual page 51

7.0 Troubleshooting and Warranty
7.2 Warranty
Who This Warranty Protects:
How Long This Warranty Lasts:
What PreSonus Will Do:
How to Get Warranty Service (USA):
1. You must have an active user account with PreSonus and your hardware must
2. Contact our Technical Support Department at (225) 216-7887 or log a
3. The return authorization number as well as shipping instructions shall
4. The product should be returned for service in the original product
This Warranty protects only the original retail purchaser of the product
(products that have transferable warranties are excluded from this provision
provided the customer and the product are registered with PreSonus)
The Warranty begins on the original date of purchase from
the retail purchaser and the duration is as follows:
1-Year Limited Warranty
Product Category Model
AudioBox iOne, AudioBox iTwo, AudioBox Stereo, AudioBox Studio, AudioBox USB,
Recording Interfaces AudioBox VSL (1818, 44, 22), FireStudio Project, FireStudio Mobile, FireStudio Mobile Studio,
Music Creation Suite
Pre-amplifiers ADL600, ADL700, BlueTube DP V2, DigiMax D8, Eureka, RC500, StudioChannel, TubePre V2
StudioLive Mixers SL-1642, SL-2442, SL-1602, SLM16.4.2 AI, SLM24.4.2 AI, SLM32.4.2AI
Eris, Central Station Plus, FaderPort, HP4, HP60, Monitor Station, Monitor Station V2,
Monitoring & Controlling
Sceptre, Temblor
Signal Processing ACP88
Accessories Covers, Dolly, PRM1 mic, Sub Pole, Breakout Cables, Power Supplies, M10 Kit
3-Years Limited Warranty
Product Category Model
Live Sound StudioLive AI 328, 312, 315, S18
PreSonus will repair or replace, at our sole and absolute option, products
covered by this warranty at no charge for labor or materials. If the product
must be shipped to PreSonus for warranty service, the customer must pay the
initial shipping charges. PreSonus will pay the return shipping charges.
be on file with your account. If you do not have an account, please go to: http://
www.presonus.com/registration and complete the registration process.
support ticket at: http://support.presonus.com. TO AVOID THE POSSIBILITY
OF SENDING IN A PRODUCT THAT DOES NOT HAVE A PROBLEM, ALL SERVICE
REQUESTS SHALL BE CONFIRMED BY OUR TECH SUPPORT DEPARTMENT.
be provided after your service request is reviewed and confirmed.
packaging. Products may be shipped in a manufactured "flight" or "road"
style cases but PreSonus will NOT cover any shipping damage to these
cases. Products that are not shipped in the original product package or a
manufactured case may not receive a warranty repair, at PreSonus's sole
discretion. Depending on the product model and the condition of your
original packaging, your product may not be returned to you in the original
packaging. The return shipping box may be a generic box that has been
fitted for that model tested if the original gift box is not available.
AudioBox iOne and iTwo
™
Owner's Manual
Transferable
No
No
No
No
No
No
Transferable
Yes
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