Troubleshooting - Pairing; Troubleshooting - Other - baiMobile 3000MP User Manual

Troubleshooting - Pairing

First, make sure that both your BlackBerry and reader are fully charged. Both the
BlackBerry and the reader have defined periods of discoverability.
discoverability are as follows:
 Reader: Time the reader stays discoverable (waiting for pairing to start): 1 minute
and 30 seconds.
 Reader: Once the reader is selected from the list on the phone, the 6 digits are
displayed on the phone and the 1
confirm each digit within 10 seconds (by pressing the OK button).
 BlackBerry: about 10 seconds
If either of the discovery windows time out before the devices discover each other, pairing
will fail and the process must be restarted.
If you receive the following message on your
BlackBerry, "Unable to pair with bai2ndGen. Try again
the reader", you will need to repeat steps 1-16.

Troubleshooting - Other

On rare occasions, the reader will remain on even when the smart card is removed. The
reader's LED screen will display as shown below. To reset the reader, remove the battery
and then reinsert the battery. If the condition is not remedied, please contact BALP Support
at support@baimobile.com
st
digit is displayed on the reader. the user must
These "windows" of
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