Troubleshooting Guide - Dacor Epicure Use & Care Manual

Troubleshooting
Unnecessary service calls may be expensive, frustrating and time-consuming. Before you call for service, please review the potential problems, possible
causes and remedies shown below.
problem
1. Nothing works.
2. Igniters do not spark.
3. Sparking, but no flame ignition.
4. Burners ignite, but flame is extremely large,
distorted or yellow.
5. Burner flame goes out at low setting.
6. Igniters spark continuously after flame
ignition.
possible Cause
Cooktop is not connected to electrical power.
Power supply is not energized.
Circuit breaker is tripped.
House fuse is blown.
Power outage in local area.
Gas shut-off valve is in "off" position.
Gas supply is interrupted.
Burner ring ports are clogged.
Burner ports or burner caps are not positioned
properly.
Cooktop is being operated on the wrong type
of gas.
Regulator is not installed, is faulty, or is set for
the wrong type of gas.
Low gas pressure.
Air intake holes around knobs are obstructed.
Power supply is not grounded.
Power supply polarity is reversed.
Igniters are wet or dirty.

Troubleshooting Guide

5
Remedy
Have cooktop connected to a properly sized
electrical power supply by a qualified electrician.
Have an electrician check power supply,
including the house circuit breaker, wiring and
fuses.
Reset circuit breaker.
Replace house fuse.
Contact power company.
Turn shut-off valve to "on" position.
Contact gas company.
Clean burner ring ports with straightened paper
clip, needle or wire.
Remove and carefully re-install burner rings and
caps.
Ensure that the type of cooktop matches the gas
supply (natural gas or L.P. gas).
Check installation, replace regulator, or set
regulator for proper gas type.
Contact gas company.
Remove obstruction.
Have power supply properly grounded.
Have polarity corrected.
Dry or clean igntiors.