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ViaSat SurfBeam Installation And Configuration Manual

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Technical Manuals Hard Copy Production Specifications
This sheet is provided for printing and assembly instructions only.
Note: Unless otherwise specified, electronic files submitted for production were developed using MS
Word 2000/SR-1 with embedded true type fonts, Corel Draw 10, and Visio 5.0 Professional/Technical.
This technical manual should be produced using the following specifications:
-
Input – Electronic MS-Word 2000/2002 file, or Adobe PDF
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Reproduction method - Digital laser copy machine
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Paper media – 60 pound offset white paper
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Two-sided (double-sided) copy with alternating odd/even page numbers.
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Title page and last page shall be 67 pound vellum bristol, pastel blue in color
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Binding - Bound in center with black comb binding. First and last page (covers) shall be clear, see-
through plastic to allow viewing of title page and last page
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First article printed shall be page-checked for correct format and legibility by ViaSat
copies shall be randomly checked for correct format and legibility by Print Shop.
-
Shrink-wrap entire document.
Comb-Bound Manuals (8-1/2 x 11)
Do not insert this sheet in the manual.
. Additional
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  Summary of Contents for ViaSat SurfBeam

  • Page 1 Binding - Bound in center with black comb binding. First and last page (covers) shall be clear, see- through plastic to allow viewing of title page and last page First article printed shall be page-checked for correct format and legibility by ViaSat . Additional ®...
  • Page 3 6155 El Camino Real Carlsbad, CA 92009-1699 Tel: (760) 476-2200 Fax: (760) 929-3941 www.viasat.com ViaSat Proprietary ® This document contains proprietary information to ViaSat, Inc. Disclosure to others, use or copying without the prior express written authorization of ViaSat, Inc. is strictly prohibited.
  • Page 4 ViaSat, Inc. ViaSat, Inc. assumes no responsibility for any errors that may appear in this document nor does it make expressed or implied warranty of any kind with regard to this material, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
  • Page 5 Release Date Affected Initial Release 22 November, 2002 All pages Revision update only to include SurfBeam Release 1.3. 3 February, 2003 All Pages Note: Installation and configuration instructions are identical for SurfBeam Release 1.2 and 1.3. Modified for Intelsat Installer Training 15 October, 2003 Rev.
  • Page 6 SurfBeam Satellite Modem Installation and Configuration Guide By ViaSat VSD-200292-02-085 Rev. A...
  • Page 7: Safety Precautions

    SurfBeam Satellite Modem Installation and Configuration Guide Safety Precautions If safety precautions or important information is presented in this manual, the information will normally be presented just before the point where the hazard is likely to be encountered. Symbols used to...
  • Page 8 SurfBeam Satellite Modem Installation and Configuration Guide By ViaSat VSD-200292-02-085 Rev. A...
  • Page 9: Table Of Contents

    SurfBeam Satellite Modem Installation and Configuration Guide Table of Contents GETTING STARTED ..................................1-1 ............................. 1-1 EQUIRED TEMS FOR NSTALLATION ............................1-2 OAXIAL ABLE EQUIREMENTS CONNECTING AND CONFIGURING THE EQUIPMENT...................2-1 SATELLITE MODEM INDICATORS ...........................3-7 TROUBLESHOOTING................................4-9 4.1.1 PWR Indicator Does Not Light..........................4-10 4.1.2...
  • Page 10 SurfBeam Satellite Modem Installation and Configuration Guide List of Figures Figure 1-1 SurfBeam Satellite Modem..............................1-1 Figure 2-1 SurfBeam Satellite Modem Connectors........................... 2-1 Figure 2-2 SurfBeam Satellite Modem Connections......................... 2-1 Figure 2-3 Upstream Frequency/Power Search Pattern ........................2-5 Figure 3-1 SM Front Panel Indicators ..............................3-7 Figure 4-1 PWR Indicator Does Not Light............................
  • Page 11: Getting Started

    ® is complelely self-contained, Modem (SM). and contains no user The SurfBeam Satellite Modem (Figure 1-1) is a compact, high-speed serviceable parts. modulator-demodulator that provides high-speed Internet communications over satellite. The SM is normally located as an indoor unit (IDU) at the user’s home or facility, and contains the components...
  • Page 12: Coaxial Cable Requirements

    SurfBeam Satellite Modem Installation and Configuration Guide Coaxial Cable Requirements The SM and ODU must be connected using two runs (TX and RX) of Comscope type 5729 coaxial cable, not more than 120 feet [36.5 Warning When meters] long. the SM is powered...
  • Page 13: Connecting And Configuring The Equipment

    SurfBeam Satellite Modem Installation and Configuration Guide 2. Connecting and Configuring the Equipment Figure 2-1 shows the connectors on the SM rear panel. The TEL, LINE, Note The Satellite Modem and USB connectors are NOT currently used. has no power on/off switch.
  • Page 14 SurfBeam Satellite Modem Installation and Configuration Guide 4. Power on the Support PC, and wait for it to complete the boot cycle. 5. Refer to the Support PC’s Operating System documentation, and configure the Support PC for a static IP address of 192.168.1.2.
  • Page 15 SurfBeam Satellite Modem Installation and Configuration Guide 10. After the login is successful, you will see the Available commands screen as shown in the example below. 11. At the SM> prompt , enter downstream- frequency. The existing Note Instead of typing the downstream frequency will be displayed.
  • Page 16 SurfBeam Satellite Modem Installation and Configuration Guide Note Figure 2-3 shows the initial frequency/power search alogrithim that is used based on the entered values. 13. Remove input power from the SM by unplugging the in-line power supply from the power source.
  • Page 17: Figure 2-3 Upstream Frequency/Power Search Pattern

    SurfBeam Satellite Modem Installation and Configuration Guide Table 2-1 Configuration Commands and Parameters Command Parameter Purpose downstream- Downstream Frequency Specifies the downstream frequency used by the SM to receive traffic. frequency Value in Hz The maximum offset frequency in Hz, from...
  • Page 18 SurfBeam Satellite Modem Installation and Configuration Guide By ViaSat VSD-200292-02-085 Rev. A...
  • Page 19: Satellite Modem Indicators

    SurfBeam Satellite Modem Installation and Configuration Guide 3. Satellite Modem Indicators Figure 3-1 shows the indicators on the satellite modem’s front panel. Refer to Table 3-1 for a description of the indicators. Figure 3-1 SM Front Panel Indicators Table 3-1 SM Indicator Functions...
  • Page 20 SurfBeam Satellite Modem Installation and Configuration Guide By ViaSat VSD-200292-02-085 Rev. A...
  • Page 21: Troubleshooting

    SurfBeam Satellite Modem Installation and Configuration Guide 4. Troubleshooting This section contains information to aid in troubleshooting the equipment during or after installation. Refer to Table 4-1 and look for the symptom of your problem. Then go to the paragraph numb er as indicated in the Reference column.
  • Page 22: Pwr Indicator Does Not Light

    SurfBeam Satellite Modem Installation and Configuration Guide 4.1.1 PWR Indicator Does Not Light Is the Satellite Modem and In-Line Power Supply plugged in? Plug them in Exit Disconnect In-Line Power Supply from power source,. Wait 10 seconds, and reconnect. Does PWR indicator light?
  • Page 23: Rx Indicator Does Not Flash Or Light Steady

    SurfBeam Satellite Modem Installation and Configuration Guide 4.1.2 RX Indicator Does Not Flash or Light Steady Is RX IN and TX OUT cable connected properly? Is LNB and TXB input power present on IFL Replace SM Exit cable? Connect IFL cable...
  • Page 24: Tx Indicator Does Not Blink Or Light

    SurfBeam Satellite Modem Installation and Configuration Guide 4.1.3 TX Indicator Does Not Blink or Light Is RX indicator on steady after 30 seconds of operation? Call Distributor or ViaSat as applicable Go to RX troubleshooting Exit chart. Figure 4-3 TX Indicator Does Not Blink or Light VSD-200292-02-085 Rev.
  • Page 25: Lan Indicator Does Not Blink Or Light

    SurfBeam Satellite Modem Installation and Configuration Guide 4.1.4 LAN Indicator Does Not Blink or Light Is Ethernet cable connected properly? Is user's computer on and O/S configured correctly? Is SM RX indicator lit steady after 30 seconds of operation? Call Distributor or ViaSat as applicable.
  • Page 26: Rx Indicator Flashing Very Fast (1/8 Second Rate)

    SurfBeam Satellite Modem Installation and Configuration Guide 4.1.5 RX Indicator Flashing Very Fast (1/8 second rate) Are the TX, RX, and LAN connections correct? Correct the connections Exit Unplug power momentarily and then reconnect. Are indicators working correctly? Exit Call Distributor or...
  • Page 27: Appendix A Satellite Modem Network Parameter Values

    SurfBeam Satellite Modem Installation and Configuration Guide Appendix A Satellite Modem Network Parameter Values The following table is provided for the Installer to record the initial parameter values required for SM installation. Parameter Value Downstream Frequency Value in Hz Frequency Search Offset...
  • Page 28 SurfBeam Satellite Modem Installation and Configuration Guide By ViaSat VSD-200292-02-085 Rev. A...
  • Page 29: Appendix B Index

    SurfBeam Satellite Modem Installation and Configuration Guide Appendix B Index address...................2-2 login..................2-3 Caution - definition............... iii Network Parameters ............1-1 coaxial cables ...............1-1, 2-4 Note - definition..............iii command parameter............2-3 Command Prompt Window..........2-2 connectors................2-1 ODU................1-1, A -1 CPE..............1-1, 2-1, 2-4, Operating System............
  • Page 30 SurfBeam Satellite Modem Installation and Configuration Guide By ViaSat VSD-200292-02-085 Rev. A...