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ViaSat SurfBeam 2 Manual
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ViaSat SurfBeam 2 Manual

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Summary
This Job Aid covers:
Purpose
Process
Possible Results
Tools Required
Required Escalation Data
Test Details
This Job Aid supports all Technician audiences. Every ViaSat Repair Service Call begins and ends with a
Service Visibility Tool (SVT) Analysis. This test is not an isolated test; follow the appropriate Trouble
Isolation Check Sheet for complete testing.
This test applies to the following 75cm ODUs: VS1100, VS1101, and VS1200. These antennas use the
SurfBeam 2 modem, and deliver the Exede service.
Purpose
Use the Antenna Test to discover if the satellite antenna is aligned correctly or if there is a TRIA failure.
Process
Step
1.
Validate Point and Peak settings and Modem Key
2.
Disconnect Customer Equipment from the modem and connect the powered Technician Laptop
Computer
3.
Reset the modem at TRIA by covering the feedhorn with the Inclinometer bracket. Wait one minute,
and then remove the bracket. The TRIA should emit the 'beep bop' tone if the modem has reset.
4.
Reset Skew to 90 degrees
5.
Re-center Fine Azimuth Adjustment bolt.
6.
Re-set Elevation to Boom Arm Angle.
7.
Reboot Modem.
8.
Open Laptop Computer Browser and type in URL: http://192.168.100.1/install
9.
Use standard SurfBeam 2 Point and Peak process to correct antenna pointing errors
10.
When all the progress indicators display green and status text displays 'Online' in the Modem
State field on the Modem/IFL Cable Status page, test has PASSED
If the Modem State field displays progress indicators in gray or yellow and/or the status text does
not display 'Online', test has FAILED
Important:
until all errors are found and the test is PASSED. The only exceptions are failures that require
escalation or when there is a Network outage during the test, where the result is INCOMPLETE.
© 2006 - 2014 ViaSat, Inc.
SurfBeam 2 Antenna Test
Release Date: October 2013
The only acceptable result of this test is PASSED. The Technician repeats the test
Action
Page
1
of
5
Proprietary – For use only pursuant to
company approval and instructions
Terms of
use.

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Summary of Contents for ViaSat SurfBeam 2

  • Page 1 Required Escalation Data Test Details This Job Aid supports all Technician audiences. Every ViaSat Repair Service Call begins and ends with a Service Visibility Tool (SVT) Analysis. This test is not an isolated test; follow the appropriate Trouble Isolation Check Sheet for complete testing.
  • Page 2 Validate escalation data, and follow PASSED o TRIA Replaced normal Escalation process o Validate with Modem Lock Test Proprietary – For use only pursuant to company approval and instructions © 2006 - 2014 ViaSat, Inc. Page Terms of use.

  • Page 3: Tools Required

    Note: Never use a hand or other body part to block the feedhorn. Reset Skew to 90 degrees as outlined in the SurfBeam 2 Assembly Job Aid. Re-center the Fine Azimuth adjustment as outlined in the SurfBeam 2 Assembly Job Aid.
  • Page 4 If the Technician hears the TRIA heartbeat, and sees the RX/LAN LEDs flashing correctly, go to Step 15. Re-point and re-peak the antenna using the standard process outlined in the 75cmODU/SurfBeam 2 Point and Peak Job Aid. When the realignment is complete, return to the Installation Configuration Page.
  • Page 5 FAILED. Use the results of this test to determine the next step based on the checklist. Proprietary – For use only pursuant to company approval and instructions © 2006 - 2014 ViaSat, Inc. Page Terms of use.