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Related Manuals for Clear-Com ECLIPSE MATRIX
Summary of Contents for Clear-Com ECLIPSE MATRIX
- Page 1 ECLIPSE MATRIX INSTALLATION Instruction Manual...
- Page 2 Derun Building, YongAn Dongli A No.3 Jianwai Ave., Chaoyang District Beijing, P.R.China 100022 Clear-Com is a registered trademark of Vitec Group Communications. The Clear-Com logo is a registered trademark of Vitec Group Communications. Eclipse is a registered trademark of Vitec Group Communications. Website: www.clearcom.com...
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Page 3: Table Of Contents
Matrices..........3-1 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... - Page 4 General Discussion About RJ-45 Connector Cables..4-2 Clear-Com Kits and Recommendation ....4-2 Installing RJ-45 Connectors......4-3 Wiring the Matrix to a Computer .
- Page 5 CCI-22 Party-Line Interface Wiring ..... . . 4-21 Clear-Com Party Lines General Discussion ....4-22 TEL-14 Telephone Interface Wiring.
- Page 6 REPAIR POLICY ....... . W-viii Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual...
- Page 7 Figure 4-9 Non-Isolated Connection to Eclipse GPI Connector ..4-14 Figure 4-10 Alarm I/O Connector........... 4-15 Figure 4-11 Direct Eclipse Matrix Port Connection......4-16 Figure 4-12 RLY-6/GPI-6 Daisy Chain Connection ....... 4-19 Figure 4-13 Matrix Frame to IMF-3 Interface Connection....4-19 Figure 4-14 Pinout of the DB-9M I/O Connectors for FOR-22s ..
- Page 8 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual...
- Page 9 Please familiarize yourself with the safety symbols in Figure 1. When you see these symbols on an Eclipse system, they warn you of the potential danger of electric shock if the system is used Clear-Com Communication Systems i i i Eclipse Matrix Installation Instruction Manual...
- Page 10 Do not open the product’s case. This symbol informs you that important operating and main- tenance instructions are included in the literature accompanying this product. Figure 1: Safety Symbols Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual...
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Page 11: Installation Overview
OVERVIEW INTRODUCTION The Eclipse Matrix Installation Instruction Manual describes the steps required to install an Eclipse matrix system and customize it. The manual provides information about placing, powering, and wiring components of the Eclipse system. It is highly recommended that the instruction manual for the matrix to This manual describes how be installed is read before attempting an installation. - Page 12 Chapter 5. Connecting Matrices The fifth chapter provides information on linking matrices. 1 - 2 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual...
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Page 13: Step-By-Step Installation
Select locations for the central matrix, intercom panels, interface modules, computer, and any other system components. For additional information on limitations imposed on location by the Eclipse matrix system see Chapter 2, “Placing System Components.” 3. Determine the Wiring Requirements Eclipse requires shielded category-5 (CAT5) cable with RJ-45 connectors on either end;... -
Page 14: Install Components In Rack
IMF-3, IMF-102, or DIF-102 interface frame (part 810313Z). 5. Install Cables Install the wiring between the Eclipse matrix and the system components. Usually the connectors are wired to the cables after the cables are routed. For further information refer to Chapter 4, “Wiring System Components.”... -
Page 15: Connect To Mains Ac Power
RJ-45 connector on the rear of the matrix to the appropriate interface input connector on an IMF-3 frame. External Computer - To connect the computer to the Eclipse matrix, use the supplied DB-9 cable or a commercially available shielded RS-232 cable. -
Page 16: Panels
Each software function, such as Party Lines, ISO, and IFB must be verified. Each installation is different, so it is beyond the scope of this manual to outline in detail this phase. 1 - 6 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 17: Matrix Indicators To Verify
4. If the matrix is connected to a local area network, the green LAN UP light illuminates steadily. The yellow RX light flashes when data is being received. Clear-Com Communication Systems 1 - 7 Eclipse Matrix Installation Instruction Manual... -
Page 18: Eclipse-32
The yellow RX light flashes when data is being received. 5. An illuminated port status light indicates that communications are running properly between the matrix and the device connected to that port. 1 - 8 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 19: Placing System Components
• Intercom panels and accessory panels • External computer ECLIPSE MATRICES The Eclipse matrix is the central connecting point of the system. All panels, interfaces, and external devices must be connected directly to the Eclipse matrix, so it should be centrally located. The system matrix may be an Eclipse Omega, Eclipse Median, Eclipse Pico or an Eclipse-32, depending on site requirements. -
Page 20: Eclipse Median Matrix
(48.26 cm) rack. A temperature-controlled fan cools the Eclipse Pico and forces air through the unit horizontally. An alarm light on the front panel of the Eclipse Pico alerts the system operator when the temperature-controlled fan activates. 2 - 2 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 21: Eclipse-32 Matrix
Each interface module connects to both the central matrix and to the non-4-wire device through cable attached to hardware connectors on the rear of the interface module. To house these interface modules, Clear-Com offers three types of interface frames, which are described in the following sections. IMF-3 Interface Module Frame... -
Page 22: Imf-102 Interface Module Frame
IMF-102 interface frame, with two installed rear-panel assemblies. CH.A CH.A CH.B CH.B CH.A CH.B CH.B CH.A Marix Matrix Marix Matrix Figure 2-2: IMF-102 Interface Frame Rear Panel 2 - 4 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 23: Dif-102 Interface Module Frame
(1 RU) of a standard Electronics Industry Association 19-inch (48.26 cm) rack. DIG-2 interface modules allow the matrix to connect to digital versions of Clear-Com intercom panels. The DIF-102 frame is powered by one or two (for redundancy) external AC mains to 24 VDC power supplies via locking DIN connectors on the DIF-102 rear panel. - Page 24 2 - 6 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual...
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Page 25: Powering System Components
Each of the power supplies must be connected to a dedicated branch of AC mains power. The matrix will continue to operate even if one of the AC power branches fails. Clear-Com Communication Systems 3 - 1 Eclipse Matrix Installation Instruction Manual... -
Page 26: Eclipse Median Matrix
Clear-Com ships each matrix with two power supplies already installed. When the matrix is received, connect each of the power supplies to a dedicated branch of AC mains power using the IEC power connectors on the Eclipse Omega frame’s rear panel. -
Page 27: Intercom Panels
An ICS-102/92/62/52 intercom panel requires 90 to 125 or 210 to 250 VAC at 45 to 65 Hz with a maximum dissipation of 40W. Clear-Com Communication Systems 3 - 3 Eclipse Matrix Installation Instruction Manual... - Page 28 1 RU panels (90 to 125 or 210 to 250 VAC at 45 to 65 Hz with a maximum dissipation of 40W). 3 - 4 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual...
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Page 29: Interface Module Frame Power Supply Requirements
AC current unless it is used. An audible alarm is included in the PSU-101, and an additional set of alarm-relay contacts are provided on the supply. Clear-Com recommends that these contacts be connected to the external alarm input of the matrix frames. If any of the power supplies in the PSU-101 fails, it would cause a system alarm. -
Page 30: Imf-102 Interface Module Frame
The DIF-102 frame has a PSU fail-alarm output provided by Form C relay change-over contacts made available on a 9-way make D connector on the DIF-102 rear panel. 3 - 6 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 31: Wiring System Components
The following wiring topics are discussed: • Wiring RJ-45 cables. • Wiring an Eclipse matrix to an external computer, to a local area network, to analog and digital intercom panels, to general-purpose outputs, to general-purpose inputs, to an external alarm, and directly to a 4-wire audio device. -
Page 32: Rj-45 Cables
All Eclipse matrix panels have built-in RJ-45 connectors. Direct 4-pair cable with RJ-45 connectors on either end can connect an Eclipse matrix port to an individual panel. -
Page 33: Installing Rj-45 Connectors
Clear-Com intercom panels do not require keyed connectors. Please refer to the following list for connector vendor and port numbers. Clear-Com recommends that all cables are thoroughly tested before connecting them. The following products are recommended as possible sources for cables, connectors and tools: •... -
Page 34: Wiring The Matrix To A Computer
A computer has either a 9-pin serial port or a 25-pin serial port. Figure 4-1 shows the wiring for a 25-pin port. Figure 4-2 shows the wiring for a 9-pin port. 4 - 4 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 35: Wiring For Pc To Db-9F Matrix Connectors
Computer Serial Port Eclipse Matrix “RS-232” DB-9F Cable Connector DB-9M Cable Connector Receive (RXD) Transmit (TXD) Transmit (TXD) Receive (RXD) Ground (GND) Figure 4-2: Computer DB-9F to Matrix DB-9M RS-232 Cable Clear-Com Communication Systems 4 - 5 Eclipse Matrix Installation Instruction Manual... -
Page 36: Wiring For Pc To 3.5Mm Jack Matrix Connector
PC Connection (DB-9F) Eclipse PiCo (3.5 mm jack) Ring Screen Table 4-1: Pin Connection for PC DB-9F to Eclipse PiCo Cable PC Connection (DB-25F) Eclipse PiCo (3.5 mm jack) Ring Screen 4 - 6 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 37: Wiring For Ethernet Connection
8 7 6 5 4 3 2 1 Unused Unused Receive data Unused Unused Figure 4-3: Pin Assignments for LAN 1 and LAN 2 Connectors Note: Shielded CAT-5 cable should be used. Clear-Com Communication Systems 4 - 7 Eclipse Matrix Installation Instruction Manual... -
Page 38: Connecting Matrices With Fiber-Optic Cable
• Pair 2 transmits digital data from the panel back to the matrix. • Pair 3 transmits audio from the panel to the matrix. • Pair 4 transmits digital data from the matrix back to the panel. 4 - 8 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... - Page 39 Pair 2 RS-422 data input from panel to Matrix Pair 3 Audio input from panel to Matrix Pair 4 RS-422 data output from Matrix to panel Figure 4-4: Wiring Matrix to Analog Panel Using RJ-45 Clear-Com Communication Systems 4 - 9 Eclipse Matrix Installation Instruction Manual...
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Page 40: Single-Pair Digital
The male 25-pin D-type socket labeled “GP OUT” on the rear of the Eclipse matrix connects to eight general-purpose outputs (GPOs). The general purpose outputs are single-pole double-throw relays with contact ratings of 30 VDC (volts direct current) at 1 ampere. Shielded cable should be used to connect GPOs. -
Page 41: Figure 4-6 General-Purpose Outputs Connector Pinout
RELAY 7 Normally Closed RELAY 7 Normally Open RELAY 8 Common RELAY 8 Normally Closed RELAY 8 Normally Open 30 VDC at 1 Ampere Figure 4-6: General-Purpose Outputs Connector Pinout Clear-Com Communication Systems 4 - 1 1 Eclipse Matrix Installation Instruction Manual... -
Page 42: Wiring The Matrix To General Purpose Inputs
Eclipse Configuration System (ECS). The DB-25 connector labeled “GP IN” on the rear of the Eclipse matrix connects to eight local general-purpose inputs. Figure 4-7 shows the pin assignments of the Eclipse general-purpose inputs connector. -
Page 43: Opto-Isolated Mode
EXTVIN– level to cause an active input. The voltage level at the external input pin should not be allowed to go below EXTVIN– or above +6 V with respect to EXTVIN–. Clear-Com Communication Systems 4 - 1 3 Eclipse Matrix Installation Instruction Manual... -
Page 44: Non-Isolated Mode
The voltage level at the external input pin should not be allowed to go below ground or above +6 with respect to ground. 4 - 1 4 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 45: Wiring The Matrix To An External Alarm
Pins are provided for adding an additional alarm source to the matrix’s alarm system. Pin 6 is an alarm input to the Eclipse matrix. It is connected to the input of a 3.3 volt logic device. A logic high on this input will cause the Eclipse matrix to detect an alarm condition. -
Page 46: Wiring The Matrix Directly To A 4-Wire Audio Device
Audio Send - Input Audio Receive - Rear View of Connector Call Send + Call Send - Figure 4-11: Direct Eclipse Matrix Port Connection Note: Shielded cable should be used. 4 - 1 6 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 47: Wiring The Matrix To Interface Modules
Each interface module has hardware connectors to connect to both the central matrix and to the external device that communicates with the central matrix. To house these interface modules, Clear-Com offers three types of interface frames. • The IMF-3 interface frame holds up to 11 interface modules in 3 RU of rack space. - Page 48 The top RJ-45 is for Line A of the interface and the lower RJ-45 is for Line B of the interface. The upper and lower DB-9M connectors are the Line A and Line B connections to the telephone line. Clear-Com provides DB-9F to RJ-11 adapters so that standard phone line RJ-11 plugs and jacks can connect directly to the interface.
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Page 49: Figure 4-12 Rly-6/Gpi-6 Daisy Chain Connection
Note: If the GPI/RLY port is used a ferrite must be added to the socket end of the cable. A suitable ferrite is Würth Electronik part: 74271132. Note: Shielded cable should be used. Clear-Com Communication Systems 4 - 1 9 Eclipse Matrix Installation Instruction Manual... -
Page 50: For-22 4-Wire/Radio Interface Wiring
IFBs, and program audio in and out are candidates for use with the FOR-22. A FOR-22 interface connects to an Eclipse matrix through the two RJ-45 connectors on the IMF-3 or IMF-102 rear panel assembly to which the FOR-22 is connected. One RJ-45 connector is for the first channel of the interface. -
Page 51: Call Signal Input
DB-9 as channel #2 or bring both channels out either DB connector together to create a TW-type, party-line connection. Refer to the CCI-22 Interface Instruction Manual (part 810307Z) for more information. Clear-Com Communication Systems 4 - 2 1 Eclipse Matrix Installation Instruction Manual... -
Page 52: Clear-Com Party Lines General Discussion
When a CCI-22 party-line channel is connected to a Clear-Com party line, the Clear-Com/RTS “select” pin must be left floating. Grounding this pin selects the RTS mode, which is incompatible with Clear-Com party lines. -
Page 53: Figure 4-16 Wiring An Imf-3 Rear-Panel Assembly To A Tel-14 Inter
Figure 4-16: Wiring an IMF-3 Rear-Panel Assembly to a TEL-14 Inter- face To allow use of a common RJ-11 terminated telephone line, Clear-Com provides two DB-9F to RJ-11 adapters (Clear-Com part 770025). For internal dip-switch settings and adjustments, refer to the TEL-14 manual (part 810308Z). -
Page 54: Connecting To The Telephone Line
Figure 4-17: Wiring an IMF-102 Rear-Panel Assembly to a TEL-14 Interface To allow use of a common RJ-11 terminated telephone line, Clear-Com provides two DB-9F to RJ-11 adapters (part 770025). For internal dip-switch settings and adjustments, refer to the TEL-14 manual (part 810308Z). -
Page 55: Telephone Set
Multiple RLY-6 interfaces can be daisy chained to provide connection of up to 60 relays to the matrix. RLY-6 Clear-Com Communication Systems 4 - 2 5 Eclipse Matrix Installation Instruction Manual... -
Page 56: Imf-3 Interface Module Frame Wiring
GPI-6 interfaces must be placed first in the daisy chain. This restriction does not apply to Matrix Plus 3 systems where interfaces can be mixed in this 'daisy-chained' scheme. 4 - 2 6 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 57: To External Device
Example: #1/4 COM refers to the wiper of relay 1 if it is connected to CH. A and the wiper of relay 4 if it is connected to CH. B. Clear-Com Communication Systems 4 - 2 7 Eclipse Matrix Installation Instruction Manual... -
Page 58: Configuration
Refer to the respective manuals for these interfaces and frames in the Eclipse manual set for more information. Configuration To associate a relay to a label, use the Eclipse Configuration System, as described in its manual. 4 - 2 8 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 59: Gpi-6 Interface Wiring
3 are available on that connector. The connector labeled CH. B I/O has inputs 4 to 6. In Figure 4-21, the labels on the pins apply to either connector. Clear-Com Communication Systems 4 - 2 9 Eclipse Matrix Installation Instruction Manual... -
Page 60: Figure 4-21 Gpi-6 Interface Db-9M Connector Pinout
Figure 2-1 and Figure 2-2 in Chapter 2 illustrate the differences between these interface frames. 4 - 3 0 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 61: Configuration
Refer to the respective manuals for these interfaces and frames in the Eclipse manual set for more information. Configuration To define an input function, use the Eclipse Configuration System program, as described in its manual. Clear-Com Communication Systems 4 - 3 1 Eclipse Matrix Installation Instruction Manual... -
Page 62: Wiring An Ics Panel Miscellaneous Connector
This is just a summing input to the “listen” amplifier. The program feed input passes through the panel’s “program” volume control before being mixed with the audio at the panel. The “program” 4 - 3 2 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 63: Binaural Headset (All Panels Except Ics-2003/2110/1016)
(4 to 30 VDC) or active low inputs, depending on whether a jumper has been installed at JP2 (active low is the default with no jumper installed). Refer to the ICS-2003 chapter of this manual for Clear-Com Communication Systems 4 - 3 3 Eclipse Matrix Installation Instruction Manual... -
Page 64: Mute Relay Contacts
AC line voltage. To switch an external device that runs on mains AC line voltage, use an external relay (or other switching mechanism) that is activated by this relay. 4 - 3 4 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 65: Wiring A Binaural Headset (Ics-2003)
810299Z) for more information. Figure 4-24 shows the wiring of a six pin XLR connector for a binaural headset. Front Panel Headset Connector Figure 4-24: Binaural Headset Wiring Clear-Com Communication Systems 4 - 3 5 Eclipse Matrix Installation Instruction Manual... -
Page 66: Wiring An Ics Panel Opt-100 Auxiliary Audio I/O Option
The following functions are available: • Auxiliary audio line level output • “Hot mic” output • SA (stage/ studio) announce output • SA relay 4 - 3 6 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 67: Auxiliary Audio Line Level Output
Refer to Figure 4-25. The following pins are available for the SA relay: • N.O. (normally open)—Pin 3 • WIPER (common)—Pin 4 • N.C. (normally closed)—Pin 5 Clear-Com Communication Systems 4 - 3 7 Eclipse Matrix Installation Instruction Manual... -
Page 68: Wiring An Ics Panel Accessory Connector
25 feet (7.62 meters). Serial Data Out + Voltage Unregulated Serial Clock Out + Voltage Unregulated Reset (Strobe) Ground Key Data In Ground No Connect Figure 4-26: Accessory Panel Connector Pinout 4 - 3 8 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 69: Connecting Matrices
MVX-A16 serial port on one matrix to the appropriate “send” lines of an MVX-A16 serial port on the second matrix, or it may use E-QUE cards or E-FIB cards and fiber optic cables (Omega and Median matrices only). Clear-Com Communication Systems 5 - 1 Eclipse Matrix Installation Instruction Manual... -
Page 70: Figure 5-2 Example Of Fiber-Optic Connected Matrices
Median matrix, or the RJ-45 socket labeled “LAN” on the rear of the Eclipse Pico or Eclipse-32 matrix. The connectors have standard Ethernet pin assignments, shown in Figure 5-4. 5 - 2 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 71: Figure 5-3 Dedicated Serial Port Audio Trunk Wiring
The Ethernet network extends the system’s programming ability as well, because one computer on a network can control and monitor all matrices on the network. Figure 5-5 illustrates a system linking matrices across continents. Clear-Com Communication Systems 5 - 3 Eclipse Matrix Installation Instruction Manual... -
Page 72: Figure 5-5 Matrices Linked Across Continents
The matrices are configured for linking with the Eclipse Configuration System (ECS) software. For instructions, refer to the Eclipse Configuration System Instruction Manual (part 810299Z). 5 - 4 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual... -
Page 73: Base-Loop Linking (Eclipse Pico/Eclipse-32 Matrix Only)
Only the one party line on the first matrix connects to the party line of the second matrix. Clear-Com Communication Systems 5 - 5 Eclipse Matrix Installation Instruction Manual... - Page 74 5 - 6 Clear-Com Communication Systems Eclipse Matrix Installation Instruction Manual...
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Page 75: Glossary
Bus A bus is the channel or path between the components in the matrix along which electrical signals flow to carry information from one component to the next. In the Eclipse matrix the bus is located in the etched surface of the midplane. - Page 76 Single mode fiber, with its smaller core, concentrates the light beam so that it carries signals further. Multimode fiber was the first type of fiber offered 6 - 2 Clear-Com Communication Systems Eclipse Glossary...
- Page 77 Source In this manual, the term “source” refers to a device—such as an intercom panel, interface, or beltpack —that sends audio into the matrix. The device to which audio is sent is called a “destination”. Clear-Com Communication Systems 6 - 3 Eclipse Glossary...
- Page 78 Each signal is assigned a particular wavelength on the light spectrum and therefore many signals can be transmitted simultaneously without interfering with each other. 6 - 4 Clear-Com Communication Systems Eclipse Glossary...
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Page 79: Eclipse Manuals
Eclipse Median Matrix Instruction Manual - 810347Z Eclipse PiCo Matrix Instruction Manual - 810348Z Eclipse-32 Matrix Instruction Manual - 810315Z Eclipse Matrix Installation Manual - 810298Z Eclipse Upgrade Reference Manual - 810377Z Eclipse V-Series Panels User Manual - 810365Z Eclipse FOR-22 4-Wire Interface Instruction Manual - 810306Z... - Page 80 Eclipse ICS-21 Speaker Panel Instruction Manual - 810263Z Eclipse ICS-22 Speaker Panel Instruction Manual - 810264Z Eclipse ICS-24 Headset Panel Instruction Manual - 810265Z Eclipse Digital Wireless Beltpack Instruction Manual - 810376Z 6 - 6 Clear-Com Communication Systems Eclipse Manuals...
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Page 81: Limited Warranty
(1) Cables, accessories, components & consumable items have a Limited Warranty of 90 days. (2) Any Clear-Com product that has been classified as obsolete at the time of sale has a Limited Warranty of 90 days from sales and will be replaced with the same product or a sales credit will be issued, at the sole discretion of Clear-Com. - Page 82 Limited Warranty for their type 1.i 1 - 1.i.5 as above. d) Any Clear-Com product that is repaired or supplied as a replacement under the terms of this Limited Warranty shall inherit the remaining warranty period from the original product.
- Page 83 Clear-Com determines is not a result of failure in the Services provided by Clear-Com. Further Services excluded from this Agreement include: services required due to errors or omissions in Customer purchase orders;...
- Page 84 Clear-Com Communication Systems Standard Limited Warranty...
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Page 85: Technical Support & Repair Policy
TECHNICAL SUPPORT & REPAIR POLICY NOVEMBER 1, 2008 In order to ensure that your experience with Clear-Com and our World Class products is as beneficial, effective and efficient as possible, we would like to define the policies and share some "best practices"... -
Page 86: Return Material Authorization Policy
+1 510 337 6600 Email: CustomerServicesAPAC@vitecgroup.com d) Email Technical Support is available for all Clear-Com branded products free of charge for the life of the product, or two years after a product has been classified as obsolete, whichever comes first. - Page 87 During the first 30 days of the Standard Warranty Period: Once the equipment fault has been verified by Clear-Com or its authorized representative, Clear-Com will ship a new replacement product. The Customer will be provided with an RMA number and be required to return the faulty equipment within 14 days of receipt of the replacement or will be invoiced for the list price of a new product.
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Page 88: Repair Policy
The Customer will be provided with an RA number upon contacting Clear-Com Customer Services as instructed below. c) The RA number must be obtained from Clear-Com via phone or email prior to returning product to the Service Center. Product received by the Service Center without a proper RA number is subject to return to the Customer at the Customer's expense. - Page 89 Email: TechnicalSupportEMEA@vitecgroup.com vii) Note: Clear-Com's Limited Warranty does not cover normal wear and tear. The Customer will be charged the full cost of the repair if their equipment has been tampered with by non-approved personnel, or has been subject to damage through electrical failure, liquid damage or mishandling.
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