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Using the ActiLink Software
The ActiLink Software will allow
your ActiLink to receive data from
the XL-20. The icon in the Windows
system tray or Mac dock will
indicate the software status.
Good Status:
Everything is working properly and
devices can offload!
Warning Status:
The ActiLink Software does not detect an
Internet connectionand devices cannot
be offloaded.
Error Status:
The ActiLink Software does not detect
your ActiLink and devices cannot be
offloaded.
Page E-5 | A&D Medical (Toll-Free): 1-888-726-9966
System Check List
Below are some helpful hints to ensure your Wellness
Connected System is working properly:
The computer is powered on and not in Sleep,
Suspended or Hibernation mode
The ActiLink is plugged into the computer's USB port
The ActiLink Software icon is blue and visible in your
Windows system tray or Mac dock
If you still do not see your data on WellnessConnected.
com, try taking another short walk of 200 steps or more
without stopping, return to your computer and click
"refresh page"
The XL-20 will offload data when it is "awake" and in range
of the ActiLink – the XL-20 is awake when it is on your foot
and you are moving, or if you tap it on a hard surface
To check the status of the XL-20, click on the ActiLink
Software icon and locate your XL-20 in the Registered
Devices list. There are 3 status levels:
Sleeping – the XL-20 is not detecting activity and has gone
to sleep to save battery life
Awake –
the XL-20 is detecting activity, but is not
offloading data
Syncing – The XL-20 is actively offloading data through the
ActiLink Software to Wellness Connected
A&D Medical (Toll-Free): 1-888-726-9966 | Page E-6
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