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Unimark Sprite Installation And Operator's Manual

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© 2006
Unimark Products, LLC.
a Microcom Corporation Company
P/N: 71U-1405-100, REV D1
Installation and Operator's Manual
www.unimark.com
Unimark Service: USA #: (800) 255-6356 or (913) 649-2424

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  • Page 1 © 2006 Unimark Products, LLC. a Microcom Corporation Company P/N: 71U-1405-100, REV D1 Installation and Operator’s Manual www.unimark.com Unimark Service: USA #: (800) 255-6356 or (913) 649-2424...
  • Page 2 Sprite Installation and Operator’s Manual REV D1 Page 2 of 36...

  • Page 3: Table Of Contents

    Cleaning ----------------------------------------------------------------------------------------------- Page 21 11.1 Periodic Inspection and Cleaning 11.2 External Surfaces Cleaning Procedure 11.3 Internal Surfaces Cleaning Procedures 11.4 Using a Sprite Cleaning Card 12.0 Troubleshooting ------------------------------------------------------------------------------------- Page 23 12.1 Basic Failure Analysis 12.2 Replacing a Blow Fuse 12.3 Alerts and LCD Messages 12.4...
  • Page 4 There are no user serviceable components in this equipment. If trouble is experienced with this equipment, please contact Unimark technical support at 800-255-6356 (US only) or 913-649-2424. If the trouble is causing harm to the telephone network, the telephone company may request you to remove the equipment from the network until the problem is resolved.

  • Page 5: Introduction

    Introduction: The SPRITE is a state-of-the-art Airline Ticket and Boarding Pass (ATB) printer, hereafter referred to as the Unit, and offers many features not found on typical ATB printers. Unimark wants you to be completely satisfied with your experience with the Unit and encourages your questions and comments. Contact Unimark technical support or customer service at 800-255-6356 (US only) or 913-649-2424 with any inquiries.

  • Page 6: Product Specifications

    5.25” (133mm) wide, 15” (381mm) high, 13” (330mm) deep Physical: Ticket Box Dimensions: Ticket Box Weight: 6.85 lbs (3.1 kg) Unit /w Box Shipping Weight: 35 lbs (16 kg) 3.1 Dimension Diagrams Sprite Installation and Operator’s Manual REV D1 Page 6 of 36...

  • Page 7: Features Of The Sprite

    3.2 Features of the Sprite The Unit offers unique advantages and outstanding features to the travel industry. Simple Operation While the Unit has many advanced and sophisticated features, its user friendly design makes it easy to use. Most common setup and operating functions are performed through the Control Panel push-buttons and Liquid Crystal Display (LCD).

  • Page 8: Modular Design

    1000 coupons for Bin A and one unsecured stack of 1000 coupons for Bin B. The Unit can be equipped with a lockable exit bin (integrated into the enclosure). This is typically used in an STP environment to provide more security. Sprite Installation and Operator’s Manual REV D1 Page 8 of 36...

  • Page 9: Installation

    To protect the Unit from overheating, do not block openings on the enclosure. Do not place the Unit on or near a heat source, such as a radiator or heat register. Sprite Installation and Operator’s Manual Page 9 of 36 REV D1...

  • Page 10: Plugging Into The Unit

    If the power cable cannot be plugged into the outlet, contact an electrician to have the outlet replaced. Do not use an adapter to defeat the grounding feature. Sprite Installation and Operator’s Manual REV D1 Page 10 of 36...

  • Page 11: Host Interface Specifications

    - Start Of Header character (01 ). Sometimes used to prefix special commands or messages. - Start Of Text character (02 ). Used to prefix commands and data to and from the Unit. Sprite Installation and Operator’s Manual Page 11 of 36 REV D1...

  • Page 12: Front Panel

    Use the front control panel to monitor and control the Unit during setup and operation. The diagram above shows the SPRITE control panel, consisting of four multi-function control push-buttons, four LED indicators, and a Liquid Crystal Display (LCD) capable of displaying up to two lines of eight characters. The LCD is used to display the current status of the Unit.

  • Page 13: Basic Operator Level Menu

    Menu tree requires entry of the service password to access. Choosing this option from the menu will force the Unit to reset all current settings to the factory defaults. Sprite Installation and Operator’s Manual Page 13 of 36 REV D1...

  • Page 14: Adjustments Menu

    Alarm Loud (3 beeps) Enter Value; Select Select "Y" to print test Top Margin "Y" coupon TMPL Enter Value; Select Select "Y" to print test Left Margin "Y" coupon Sprite Installation and Operator’s Manual REV D1 Page 14 of 36...

  • Page 15: Information Menu

    Print head Count (# of Coupons) Info Read SCN (only available if SCN is enabled) Serial Number (Transport serial #, not the serial # on the enclosure) Prom Version Sprite Installation and Operator’s Manual Page 15 of 36 REV D1...

  • Page 16: Basic Unit Operation And Setup

    Basic Unit Operation and Setup This section describes SPRITE power-on and off, initialization, ticket stock setup and loading, and explains operation of the control panel push-buttons, Light Emitting Diode (LED) indicators, and Liquid Crystal Display (LCD). Information is also provided on where to find instructions for operating the Offline Menu and printing sample ATB coupons.

  • Page 17: Loading Ticket Stock

    As soon as the Unit is powered on, it will begin performing an initialization procedure that lasts approximately 30 seconds. During initialization, the SPRITE does a complete diagnostics check on all of its features. These checks include ROM, RAM, and FLOPPY tests, along with reading needed files from the floppy diskette. If it finds problems during any of its checks, it will halt the process and place an alert message on the LCD describing the problem.
  • Page 18 8.2.3 If the optional Locked Ticket Box was purchased, attach the bin to the rear of the SPRITE printer using the two thumbscrews already installed in the bin. The Locked Ticket Box can be set up in two different configurations.

  • Page 19: Operating Under A Crs Or Airline Host

    To remove a ticket stock jam, use the following procedure: 10.0.1 Note the location of the jam indicated on the LCD and refer to the figure below to locate the corresponding area where the jam occurred. Sprite Installation and Operator’s Manual Page 19 of 36 REV D1...
  • Page 20 Make sure that all the pieces of the ticket stock are removed from the transport module before continuing. 10.0.4.5 Plug the power cord back into the Unit, toggle the power switch to I (ON), and reload the ticket stock as described in the Installation Section. Sprite Installation and Operator’s Manual REV D1 Page 20 of 36...

  • Page 21: Cleaning

    11.2.3 Dry the cleaned area with a clean, dry cloth or paper towel. 11.3 Internal Surfaces Cleaning Procedure Dust is primarily produced by ticket stock passing through the transport assembly inside the SPRITE enclosure. Clean the internal surfaces of the enclosure as follows: 11.3.1 Toggle the POWER switch to 0 (OFF).

  • Page 22: Using A Sprite Cleaning Card

    11.3.6 Use compressed air to blow dust from ticket stock path grooves in transport assembly. 11.4 Using a SPRITE Cleaning Card A cleaning card is available for the SPRITE which will clean the print head and the paper path via a menu selection. To use the cleaning card (P/N 700-5014-200) follow these instructions: NOTE Follow the instructions on the cleaning card envelope.

  • Page 23: Troubleshooting

    LCD to indicate the potential problem. See the following LCD message tables for lists of LCD alert messages and explanations. For assistance with troubleshooting please contact Unimark technical support @ 800-255-6356 (US only) or 913-649-2424. Problem...

  • Page 24: Replacing A Blow Fuse

    12.2 Replacing a Blown Fuse Use the following procedure and the figure below to replace the fuse in the SPRITE. 12.2.1 Toggle the POWER switch to O (OFF). 12.2.2 Remove the ticket stock and, if installed, remove the optional lockable ticket box to improve access to the fuse holder.

  • Page 25: Alerts And Lcd Messages

    F o u n d Setup files could be replaced on floppy, or These are scrolling messages; wait for the unit may automatically recreate them if entire message for complete instructions. possible. Sprite Installation and Operator’s Manual Page 25 of 36 REV D1...
  • Page 26 Clear jam, load stock correctly, and press J a m RESET/EXIT push-button to clear hard E x i t alert. Alternating message. C l e a r - R e s e t Sprite Installation and Operator’s Manual REV D1 Page 26 of 36...
  • Page 27 Alternating message. C l e a r - R e s e t Indicates that the two messages will be alternately displayed as long as the alert exits. Sprite Installation and Operator’s Manual Page 27 of 36 REV D1...
  • Page 28 Contact Service Second Scrolling message ..Indicates that the two messages will be alternately displayed as long as the alert exits. Indicates a scrolling message. Sprite Installation and Operator’s Manual REV D1 Page 28 of 36...
  • Page 29 E m p t y S t o c k M e n u ? Indicates that the two messages will be alternately displayed as long as the alert exits. Sprite Installation and Operator’s Manual Page 29 of 36 REV D1...
  • Page 30 F l o p p y F l o p p y F l o p p y F a i l e d M e d i a E r r Sprite Installation and Operator’s Manual REV D1 Page 30 of 36...
  • Page 31 M e n u ? R e m o v e d D i s k Indicates that the two messages will be alternately displayed as long as the alert exits. Sprite Installation and Operator’s Manual Page 31 of 36 REV D1...
  • Page 32 Where s = the stock type number in the Press ONLINE/ENTER push-button twice to ticket print message clear the message; or message will be cleared upon receiving any valid AEA command. Sprite Installation and Operator’s Manual REV D1 Page 32 of 36...

  • Page 33: Issues Not Associated With An Lcd Alert Message

    Print Quality When the SPRITE print quality is not acceptable, it may be necessary to clean the print head assembly and print head platen roller. Refer to Cleaning Section for instructions on cleaning the print head and platen.

  • Page 34: Customer/Technical Support

    14.1.3 Place the top and bottom pieces of foam padding on the SPRITE. 14.1.4 Position the SPRITE above the shipping container so the door faces up and lower it into the open container. 14.1.5 If requested to send and accessory items back with the Unit, place them in a plastic bag of some type and position it into the box next to the back panel.

  • Page 35: Technical Support

    14.2 Technical Support As a purchaser or Unimark authorized third party maintainer of Unimark products, you have the added benefit of technical assistance in the installation, diagnosis and use of Unimark products. Just call our toll free number 800-255-6356 (US only) or 913-649-2424 and allow the auto-attendant to guide you to our technical support line.

  • Page 36: Unimark Products, Llc. Warranty Statement

    Unimark hereunder by the purchaser for a defective product. In no event shall Unimark be liable to the purchaser for any damages resulting from or related to any failure or delay of Unimark in the delivery or installation of the computer hardware, supplies or software or in the performance of any services.

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