PowerTek 12-13 Operation & Maintenance Manual page 17

WARRANTY INFORMATION
4. All parts shall be retained and tagged for a period of sixty (60) days or until credit is
issued.
5. The factory may request parts to be returned for examination or analysis. These parts
shall be sent by prepaid freight to the PowerTek, Inc. Returns sent freight collect,
without the express, written permission of PowerTek, Inc. shall not be accepted by
PowerTek, Inc.
6. It is the responsibility of the dealer to review the claim and to comply fully with all
procedures set forth herein. Failure to do so shall result in the denial of the warranty
claims.
A. Any warranty payments by PowerTek, Inc. will be -paid by credit memo to the distributor,
dealer, rental store or purchaser.
B. All warranty claims, which are denied, will be returned with a reason for denial.
C. Labor Allowance.
1. The warranty labor rate is $40.00 per hour.
2. The actual time is divided into tenths of an hour. The warranty form should show the
time to the nearest tenth of an hour.
3. Labor credit is based on the actual time required only to make the repair.
Items not covered by warranty.
1. Mileage and transportation costs of any kind. All warranty is "Bench Work"only. The warranty
specifically states that any transportation charges in connection with a warranty repair are the
exclusive responsibility of the purchaser.
2. Postage, delivery, telephone calls or similar communication.
3. Normal maintenance or adjustments. This includes set up and service.
4. Battery, engines or engine parts. Warranty on batteries, engines, engine parts or other vendor parts that
are covered by the component manufacturers warranty and must be handled by that component
manufacturers representative.
5. Failure caused by neglect, normal wear, or abuse. PowerTek, Inc. depends on its dealer network to
accurately determine when such conditions occur.
6. Any alteration of the original design of the unit, or the use of unauthorized or non-PowerTek, Inc.
parts. Any claim submitted containing such unauthorized alteration repairs shall be rejected.
7. Freight or transportation –damage. All such damage is the responsibility of the carrier and any
claim for damages must be made with the carrier.
8. Parts or labor supplied by unauthorized repair facility.
9. Compound or repeat warranties caused by negligent/improper repair.
10. Any claim for warranty where the date of repair -exceeds thirty (30) days from the submission of the
warranty claim.
11. Any claim for warranty on the entire unit.
12. Warranty claim involving oils or fluids of any kind.
13. Any warranty claims for leaking, punctured, blown, flat, or otherwise damaged tires on units that have
been placed in service.
14. Lost time lost rental, lost profits, or other economic loss due to warranty work.
Voluntary cooperation with the entire warranty procedure will make the program work better for
both the purchaser and PowerTek, Inc.
16
POWERTEK