Troubleshooting - Superior DRI3030TEN Installation And Operation Manual

TROUBLESHOOTING

NOTE: When troubleshooting the gas control system, be sure the external gas shut off valve, located at the gas supply inlet is in
the "ON" position.
IMPORTANT: Call your gas supplier or plumber for additional help with any gas control problem. Valve system troubleshooting
should only be accomplished by a qualified service technician.
SYMPTOM
Thin black coating (soot)
forms on the viewing
glass, logs, or firebox
Humming or whistling
coming from insert.
A change in flame appear-
ance or burner operation.
The main Burner comes
on but then goes out.
Nothing happens when
the appliance is turned
On/Off.
The main burner does
not light and the igniter is
sparking.
28
PROBABLE CAUSE
Improper log or ember See Firebox Panel Kit and Log Set Installation on Pages 13 and 14. If there is soot in
placement one specific location, the glowing embers (rockwool) below this location needs to be
adjusted. This can be done by pulling embers forward slightly. If the flames have soot
Improper air shutter tails, the shutter will need to be opened.
setting
If sooting continues open air shutter (see Air Shutter Adjustment on Page 17).
Not enough combus-
tion air Check for debris obstructing air flow in valve compartment under insert or in front of
lower venting.
Normal operating noise See Quiet Operation on Page 22. The noise may be reduced by slightly turning down the
flame. Turning the flame down will reduce the heat output of the appliance.
Obstructed orifice If noise is excessive or is "whistling" have your gas supplier check the regulator and
opening orifices and replace if necessary.
A change in gas pres- Have your gas supplier check for correct inlet gas supply pressure (7" W.C. / po. C.E.
sure [1.74 kPa] natural gas; 11" W.C. / po. C.E. [2.74 kPa] LP gas). NOTE: NEVER BLOCK OR
OBSTRUCT AIR INTAKE OR OUTLET VENTS.
Improper ember place- See Firebox Panel Kit and Log Set Installation on Pages 13 and 14.
ment
Gas is not reaching the Check the gas supply and gas shutoff valves.
appliance.
Loose wires to the valve Check control compartment for any obvious loose wiring (call a service technician if required).
or ignition module.
Pilot flame is not engulf- Call for a service technician.
ing the sensor.
Obstructed vent system. Call for a service technician.
Gas is not reaching the Check the gas supply and gas shutoff valves.
appliance.
Appliance is not receiv- Check/replace back-up batteries (see Battery Backup on Page 17).
ing power. Check building circuit breakers to ensure power is on to the appliance.
DRI3030TEN Models: Check Fan Control Module power switch to ensure power is on (see
Figure 6 on Page 11).
Gas is not reaching the Check the gas supply and gas shutoff valves.
appliance.
Loose wires to the Check control compartment for any obvious loose wiring (call a service technician if required).
valve.
Loose wires to ignition Check control compartment for any obvious loose wiring (call a service technician if required).
module.
Air in the gas line. Purge gas line of air (call a service technician if required).
CORRECTIVE ACTION