Page 1 Superkey Series Electronic Telephone Systems Features and Services Description...
Page 2: Table Of Contents
Table of Contents Superkey Series Electronic Hybrid Telephone System SK-824 & SK-200 Features and Services Description Table Of Contents Advisory Messages...............................5 Answer Supervision ..............................6 Attendant Overflow...............................7 Auto Answer................................9 Auto Call Park ..............................10 Auto Hold ................................11 Automatic Line Search ............................12 Automatic Last Number Redial..........................13...
Page 3 Superkey ® Features and Services Description Dial Tone Detector..............................56 Direct In Line...............................57 Direct Inward System Access (DISA) ........................58 Direct Station Selection (DSS) ...........................62 DISA Queue Immediate Answer ........................64 DISA Single Digit Dialing ............................65 DISA Special Function Access...........................66 Distinctive Ringing ..............................67 Do Not Disturb ..............................68 Do Not Disturb Override .............................69 Door Phone Interface ............................70...
Page 4 Table of Contents Paging, Meet Me...............................127 Passwords ................................128 Pause ................................129 Pick Up Groups ..............................130 Port Specifications ............................131 Power Up Volume Adjust ..........................133 Prime Line Select .............................134 Privacy Release..............................135 Relay Assignment.............................136 Reset Data ................................137 Ring On / Ring Off Timers..........................138 Ringing Line Immediate Connect ........................139 Room Monitor ..............................140 Saved Number Redial............................141 Sensors................................143...
Page 5: Advisory Messages
Superkey ® Features and Services Description Advisory Messages Description Up to ten system advisory messages can be used on the system. Nine messages are pre-programmed into the system and one is blank. All messages may be modified so default messages may be changed if desired.
Page 6: Answer Supervision
Answer Supervision Description The Superkey electronic telephone system is equipped to provide answer supervision in applications where it is provided by the telephone company as a polarity reversal. When active, answer supervision provides accurate timing information for the preparation of SMDR records within the system. Conditions Answer Supervision will operate only if it is being provided by the local telephone company.
Page 7: Attendant Overflow
Day Ringing Assignment, Form 42-[CO]-[station] must be programmed for each CO line in the system. Up to sixteen stations may be programmed for each line on the SK-824. The SK-200 can be programmed for up to 40 stations. Lines programmed for Linear Overflow or Hunt will search this form in the order that stations are programmed.
Page 8 CO Line Assignment Day Ringing Method, Form 46-[CO]-07 determines whether hunting or linear operation will occur during day service. The options for Form 46-[CO]-07 are: CO Line Day Ringing Method, Form 46-[CO]-07 0=Common Audible 1=LINEAR 2=Circular 3=HUNT CO Line Assignment Night Ringing Method, Form 46-[CO]-08 determines whether hunting or linear operation will occur during night service.
Page 9: Auto Answer
Superkey ® Features and Services Description Auto Answer Description Auto Answer allows a speaker phone equipped station to answer all intercom calls automatically. After Auto Answer is activated on a station, all intercom calls will be placed on the speaker phone as soon as the calling party dials the Auto Answer extension.
Page 10: Auto Call Park
Auto Call Park Description Auto Call Park allows any user of a Superkey electronic telephone set equipped with LCD display (SK- EKT/D) to place a call directly into a call park orbit without the need to search for the first available orbit position.
Page 11: Auto Hold
Superkey ® Features and Services Description Auto Hold Description Auto Hold allows a station user to automatically place a caller on hold while performing another function. Its most common use is in transferring a call. Any use of a programmed DSS station key while on a conversation will automatically place the caller on hold.
Page 12: Automatic Line Search
Automatic Line Search Description Automatic Line Search, Form 01-03-02 permits Speed Dial, Last Number Redial and Saved Number Redial to search for an available CO line. If this function is enabled, Speed Dial Numbers need not have a CO line number specified for an outgoing call.
Page 13: Automatic Last Number Redial
Superkey ® Features and Services Description Automatic Last Number Redial Description Automatic Last Number Redial permits a station user to periodically redial the last number dialed. It utilizes the Last Number that was dialed from the telephone, like Last Number Redial, but it will repeatedly attempt to dial the number, like Saved Number Redial.
Page 14: Automatic Volume Increase
Automatic Volume Increase Description Automatic Volume Increase is an option that is available through Class of Service programming. It is independently assigned per station. Automatic Volume Increase will cause the volume of a ringing station to increase as the call continues to ring.
Page 15: Automatic Wake Up
Superkey ® Features and Services Description Automatic Wake Up Description Superkey electronic telephone systems are equipped with the ability to provide Automatic Wake Up Call service to stations within the system. Using Automatic Wake up service, a station can be made to ring at a pre-programmed time.
Page 16 If a wake up is presently set, the time of the wake up will be shown and the duration will be displayed as 99. If duration is set at anything other than 99, a repeating Timed Reminder is active on the set. Enter [1] to enter or change the wake up time or [2] will exit the Wake Up Program and return the set to idle operation.
Page 17 Superkey ® Features and Services Description Press [SPK]. Note: LCD equipped stations may activate or cancel the Wake Up features listed above (for console and individual user) through the use of Feature Selection from Menu. See page 85 of this document. To program a Wake-Up call from a single line station: Lift Handset.
Page 18: Background Music
If background music is activated, it will return to operation when the telephone becomes idle again. Programming SK-824 Form 01-08-08, Music Source Selection is used to select the music source. The choices allow the use of the internal system music synthesizer or External Music Source #2.
Page 19: Behind Pabx Operation
Superkey ® Features and Services Description Behind PABX Operation Description Superkey electronic telephone systems can operate as "Behind PABX" or Centrex Operation. In this mode, the system makes allowances for connection to other than a normal Central Office Line. The primary differences have to do with the operation of Station Message Detail Recording (SMDR) and Toll Control.
Page 20: Busy Remind Tone Interval
Busy Remind Tone Interval Description Busy Remind Tone Interval determines the timing interval for muted ring signals when a call is camped-on to a busy station. See also Camp-On, page 34 of this document. Conditions None. Programming Busy Remind Tone Interval is programmed on Form 01-01-05. Valid parameters for busy remind tone are listed below: Busy Remind Tone Interval (Form 01-01-05) 0=Disabled...
Page 21: Busy Out Co Line
Superkey ® Features and Services Description Busy Out CO Line Description Form 41-[CO] allows a system administrator or service personnel to remove a CO line from service. This allows service personnel or system administrator to take a non-functioning line out of operation with the least possible disruption of service.
Page 22: Call Duration Limit
Call Duration Limit Description This feature allows The Superkey electronic telephone system to limit the length of telephone calls. This feature is programmable on a per station basis. A station with Call Duration Limit programmed will hear a warning tone 10 seconds prior to duration expiration. The action taken by the system will be determined by the type of duration limit action that has been programmed.
Page 23: Call Duration Timer
Superkey ® Features and Services Description Call Duration Timer Description Call duration timer is an automatic function that is available to all telephone set users equipped with Superkey LCD electronic telephone sets. All outgoing calls are automatically timed as soon as the trunk is accessed for an outgoing call.
Page 24: Call Forwarding
Call Forwarding Description This feature allows a station user to have all calls which are directed to his station forwarded to a selected station number within the Superkey electronic telephone system. Conditions There are four types of call forwarding: Call Forwarding "All Calls" (ALWAYS). Call Forwarding "BUSY."...
Page 25 Superkey ® Features and Services Description Press [PGM] Press [1]. (This function may also be accessed from the features menu. For more information, see Feature Selection from Menu, page 85 of this document). Display will show: FWD 1=ALL 2=BUSY 3=NO/A 4=BSY/NOA Enter the type of call forwarding that is active.
Page 26: Call Park
Call Park Description Call Park allows station users to "mark" calls for easy retrieval. Retrieval is usually by other stations as a result of a page. It's primary uses are in conjunction with single line telephones that have to place more than one call on hold at a time and environments where paging is used extensively to route calls.
Page 27: Call Pickup
If [1] is selected, enter the CO line number to be picked up (1-8 on SK-824, 01-40 on SK-200). If [2] is selected, enter the group number to pick up.
Page 28 DSS Pushbutton Pickup: Lift Handset. Press the flashing DSS button of a ringing station. You will be connected to the caller. Note: DSS Pickup cannot retrieve calls from telephones that are in Call Forwarding mode. Page 28 Issue 2.3 January 2002...
Page 29: Call Split
Superkey ® Features and Services Description Call Split Description Call Split is a feature that allows a Superkey electronic telephone set user to "split" a conference into two separate conversations. This feature is advantageous when it becomes necessary to converse privately with one of the parties in the conference.
Page 30: Call Swap
Call Swap Description Call swap provides a quick and convenient method of alternating between two simultaneous telephone calls. While the same effect can be achieved through the use of the Hold button and CO line selection buttons, Call Swap provides direct, foolproof alternating capability. For users who will access this capability very frequently, a SPLIT/SWAP key may be programmed on the telephone to duplicate the function.
Page 31: Call Transfer
Superkey ® Features and Services Description Call Transfer Description Call Transfer is used to transfer a CO call or an intercom call from one station to another. When a CO call is transferred, the outside caller will hear music on hold (if equipped) during a screened transfer. If the call is transferred via unscreened transfer, the caller may hear either music on hold or ringback tone, depending on system programming.
Page 32 Operation From Superkey electronic telephone sets: Screened Transfer: Press [DSS] key. If there is no DSS key for the station, place the call on [HOLD] and dial the desired station number. When the called station answers, announce the call and press [TSF]. Unscreened Transfer: Press [DSS] key.
Page 33: Calling Proof
Superkey ® Features and Services Description Calling Proof Description Calling Proof Capability is available to prevent circumvention of toll control by single line telephones (Form 01-07-02) and certain Superkey electronic telephone sets (Form 01-07-05). These options are for use mainly in situations where local dial tone is not immediately given by the telephone company. In situations where dial tone is slow upon CO line seizure, it is possible that DTMF equipped single line telephones may dial a valid digit before the central office has returned dial tone.
Page 34: Camp On
Camp On Description Camp On allows a station to transfer a call to a busy station. The busy station will receive the Transferred call when it hangs up from the previous call. Conditions When a call is Camped-on to a busy station, it is placed into EXCLUSIVE HOLD mode for that station.
Page 35: Chain Dialing
If manually dialed digits are entered first, a CO line must be selected prior to dialing. Note: SK-824 has a maximum of 500 (100-599) system speed dial numbers. SK-200 has a maximum of 900 (100-999) system speed dial numbers. Page 35...
Page 36: Class Of Service
Class of Service Description Station Class Of Service determines the characteristics of a telephone set. Each station within the Superkey system has it's own unique Class Of Service indicators. Class of Service Information is stored on Forms 24, 25, 26, 27 and 28. Information on most options in Class Of Service programming is listed throughout this Features and Services Description.
Page 37: Co Break Disconnect Timer
Superkey ® Features and Services Description CO Break Disconnect Timer Description CO Break Disconnect Timer allows the system to drop calls on hold that have been abandoned as well as calls in process by the Voice Service Unit. It will also drop CO lines where outside parties abandon any external Auto Attendant or Voice Mail System that has been classified as Voice Mail port by system database programming.
Page 38: Co Line Hunting
CO Line Hunting Description CO Line Hunting provides the ability to route calls to a main answering position and provide an overflow capability so that backup answering stations can be automatically added as necessary. In a busy condition, an incoming CO line programmed for hunting will ring the first available station. If that station does not answer, the system will add stations to the ringing sequence, one at a time until the call is either answered, abandoned or until all stations (up to 16) in the ringing assignment are added to the ringing sequence.
Page 39 Superkey ® Features and Services Description CO Line Assignment Night Ringing Method, Form 46-[CO]-08 determines whether hunting will occur during night service. The options for 46-[CO]-08 are: CO Line Night Ringing Method, (Form 46-[CO]-08) 0=Common Audible 1=Linear 2=Circular 3=HUNT Note: For a description of Common, Linear, Circular, and Hunt, see CO Line Ringing Types, page 42 of this document.
Page 40: Co Line Programming
Superkey electronic telephone system. Each CO line has an identical portion of Form 46 so that all parameters may be tailored to the individual line. Conditions There are a maximum of eight (8) CO lines on the Superkey SK-824 system. There are a maximum of forty (40) CO lines on the Superkey SK-200 system. Programming Line Specifications are determined on Form 46.
Page 41 Superkey ® Features and Services Description between Day Service and Night Service. For more information on Day Service and Night Service, see pages 48 and 118 of this document. Valid settings for this option are: Line Status - DISA / External Call Forward / Normal, (46-[CO]-04) Value Day Service Status Night Service Status...
Page 42: Co Line Ringing Types
CO Line Ringing Types Description The Superkey electronic telephone system has the ability to define the type of notification used for incoming telephone calls. The system supports Loud Bells. For more information on Loud Bells, please see CO Line Programming, page 40 and Relay Assignment, page 136 of this document.
Page 43: Conference
Superkey ® Features and Services Description Conference Description Conference allows a station user to converse with two or more other parties at the same time. Up to a total of five parties may be involved in any conference. This can consist of any combination of internal stations and external lines.
Page 44: Console
Console Description Consoles are regular stations within the Superkey system that have been designated by system programming as locations for recalls and dial 0 calls. In some installations, consoles may be the only stations designated for access to system programming. Consoles are the only stations allowed to perform programming of System Speed Dial numbers.
Page 45: Console Assignment
Superkey ® Features and Services Description Console Assignment Description Console Assignment allows selected stations to be designated as consoles (operators). A station that has been assigned as a console will be accessible by dialing [0] or [9] (depending on System Programming, see Form 01-06-05, Operator Code).
Page 46: Conversation Monitor
Conversation Monitor Description Conversation Monitor allows a station to listen to the conversation of another station. Conversation monitor works in a manner similar to Override, except that there is no indication given to the station being monitored. Conditions The station invoking the monitor must have a monitor class that is greater than the station to be monitored. If the call is between two internal stations, the station invoking the monitor must have a monitor class that is greater than both stations in the conversation.
Page 47: Date And Time Setting
Superkey ® Features and Services Description Date and Time Setting Description For the purposes of Station Message Detail Recording and for Superkey electronic telephone sets equipped with Liquid Crystal Displays, Time of Day, Day of Week, Date, Month, and Year are stored by the system.
Page 48: Day Service
Day Service Description Superkey electronic telephone systems provide two distinct modes of operation. The two modes are Day Service and Night Service. Each service provides separate operating characteristics. Conditions Items under control of Day and Night Service are: Flexible CO Incoming Line Assignment and Flexible Ringing Assignment. Toll Restriction Plan DISA External Call Forwarding...
Page 49 Superkey ® Features and Services Description Operation Automatic Switching - No operation required. Any operator with a programmed Day/Night Service pushbutton can temporarily override the system status by pressing the [DAY/NIGHT] pushbutton. Pressing the pushbutton will temporarily toggle to the alternating mode. The system will return to the automatic mode and the same service at the next clock update (next minute change on the system clock).
Page 50: Dial By Name
Dial By Name Description Superkey electronic telephones equipped with LCD display may have the ability to dial internal stations, personal speed dial and system speed dial numbers by name. In this situation, the numeric keypad will also allow alphabet characters to be entered from the set. Conditions Dial by name is only available to Superkey electronic telephone sets equipped with LCD displays and programmed with a [DIR] Directory key, see Flexible Key Group Assignment, page 91 of this document.
Page 51 Superkey ® Features and Services Description Programming a System Speed Dial Number and a Name To Be Associated: Form 06, System Speed Dial Assignment allows programming of speed dial entries and the names to be associated with them. Each entry has a location for both the number to be stored and the name to be stored.
Page 52 Enter the Speed Dial location to be programmed or press DSS key 1-10. LCD will display: SELECT LINE PRESS 9 NO SELECT If a specific line is to always be used, press the DSS button associated with the line. If the first available line in your Dial 9 group is to be used, enter [9].
Page 53: Dial 87 Group
Line groups. Up to eight CO line groups may be programmed on a Superkey electronic telephone system. Each group may contain up to eight CO lines on the SK-824. The SK-200 may contain up to 40 CO lines in a group.
Page 54: Dial 9 Group
Up to eight CO line groups may be programmed on a Superkey electronic telephone system. Each group may contain up to eight CO lines on the SK-824. Each group in the SK-200 may contain up to 40 CO lines. Lines will be accessed in the order in which they are programmed into the group (Linear search).
Page 55: Dial Pulse To Dtmf Conversion
Superkey ® Features and Services Description Dial Pulse to DTMF Conversion Description In some installations where the serving Central Office is Dial Pulse, it may be necessary to provide end-to- end DTMF signaling after the initial pulse dialing instructions are sent to the Central office. This may occur due to the need to access external voice mail, banking services, or other services requiring DTMF signaling.
Page 56: Issue 2.3 January
Dial Tone Detector Description Dial Tone Detection on the Superkey system is programmable to meet most installation requirements. Under most conditions, dial tone detection is desirable to provide system supervision of speed call, last number redial and saved number redial. With the dial tone detector enabled, the system will normally wait for Central Office Dial tone before outpulsing digits.
Page 57: Direct In Line
Flexible Key Group Assignment (Form 22) created. There are eight available Key Group Assignments within the SK-824 system. The CO line should not appear in any other assigned Key Group Assignment. The key group should be assigned to the station on Form 28 (Station Specifications).
Page 58: Direct Inward System Access (Disa)
Direct Inward System Access (DISA) Description DISA provides outside callers with the ability to directly dial extensions within the telephone system or access specialized telephone lines and make outgoing calls without attendant intervention. Maintenance personnel may use the DISA feature to make program changes from a remote location such as their service center.
Page 59 Superkey ® Features and Services Description Form 01-01-04, Delay DISA Access determines how long the incoming CO line will ring before it is answered by DISA. The parameters are listed below: Delayed DISA Access Form 01-01-04 0=1 second 1=3 seconds 2=5 seconds 3=7 seconds 4=9 seconds...
Page 60 DISA Transfer Count (Console Busy/No Answer) Form 01-11-06 determines the number of times that the system will cause the caller to cycle through the Voice Service Unit messaging cycle as depicted in Appendix A of this document. Valid settings for this option are: DISA Transfer Check (01-11-06) 0=2 times 1=3 times...
Page 61 Superkey ® Features and Services Description Using DISA for remote programming: Outside user calls DISA telephone line. Superkey electronic telephone system answers and provides Superkey intercom dial tone. Outside user dials #0 + Program password. If correct, the system will connect modem tone to the caller, indicating the system is prepared for a program session.
Page 62: Direct Station Selection (Dss)
Direct Station Selection (DSS) Description Superkey electronic telephone systems and the multi line telephones are based on fully programmable keys. In most applications, some or all of the field of push buttons will be utilized as direct station selection buttons. Due to the fully programmable nature of Superkey electronic telephones, otherwise unused push buttons on the telephone sets may also be used as DSS keys.
Page 63 Superkey ® Features and Services Description Note: The following keys FN:59 through FN:66 apply only to the SK-200. FN:59 Loop Key Trunk Group 1 FN:63 Loop Key Trunk Group 5 FN:60 Loop Key Trunk Group 2 FN:64 Loop Key Trunk Group 6 FN:61 Loop Key Trunk Group 3 FN:65...
Page 64: Disa Queue Immediate Answer
DISA Queue Immediate Answer Description DISA can be implemented for a variety of reasons within a system. In some applications it will be used with a Voice Service Unit (VSU) as an automated attendant for outside callers. In others, it may be used as a "back door"...
Page 65: Disa Single Digit Dialing
Form 01-11-08 determines if DISA Single Digit Dialing is enabled on the system and if enabled, which Single Digit Dialing Table will be used when a DISA call is active. Valid settings for the SK-824 are listed in the following table:...
Page 66: Disa Special Function Access
DISA Special Function Access Description DISA (Direct Inward System Access) Special functions provide control over the special dialing characteristics normally reserved for DISA use. Available options control the special dialing capabilities of the DTMF digits [8], [9], [*], and [#]. These digits are normally used for specific DISA purposes within the Superkey system.
Page 67: Distinctive Ringing
Superkey ® Features and Services Description Distinctive Ringing Description Through the use of separate, identifiable ringing patterns, station users can determine the type of call ringing at their telephone set. Separate ringing cadences are provided for Intercom calls, CO Line Incoming calls and HOLD recall.
Page 68: Do Not Disturb
Do Not Disturb Description Do Not Disturb makes a telephone unavailable for intercom calls and incoming CO telephone calls. Conditions In order to utilize Do Not Disturb, a Superkey electronic set must have the [DND] pushbutton programmed on the telephone set OR have the ability to activate advisory messages. A station with Do Not disturb invoked will appear on all busy lamp indications as if it is off hook.
Page 69: Do Not Disturb Override
Superkey ® Features and Services Description Do Not Disturb Override Description This feature allows a station to ring a telephone set that is in the Do Not Disturb mode. Conditions The station performing the override must have the capability programmed in it's Class Of Service. Programming Form 24-[station]-01, Override Level.
Page 70: Door Phone Interface
Door Phone Interface Description The door phone interface allows connection of a door phone unit to the Superkey electronic telephone system. Each Superkey Key Service Unit is supplied with two (2) door phone interfaces as standard equipment. Conditions Requires connection to door phone(s) to become operable. Programming Form 03-[Door phone #]-[station(s)], Door Ring Assignment must be programmed to select the stations that will ring when the door phone pushbutton is pressed.
Page 71: Door Phone
Superkey ® Features and Services Description Door Phone Description Optional device that connects to Superkey electronic telephone system. Provides the ability to call pre- programmed stations. The door phone functions as a doorbell and intercom. Allows station users to carry on a conversation with anyone located near the door phone.
Page 72: Door Phone Controlled Switch
Door Phone Controlled Switch Description If required, the Superkey electronic telephone system can be configured to provide control of a door latching device in conjunction with door phones. During conversation with a door phone, a user can dial 0 to activate the door relay. Applications include limited access (secure) doors. Conditions Station user must be in conversation with the associated door phone.
Page 73: Dss Access To Other Co Lines
(DSS) for that line. SK-824 If enabled, a station will be able to access outgoing lines by dialing 80+ the line number (from 1 to 8). The station will be connected to the CO line if it is enabled, whether it is in that station’s dial 9 group or not.
Page 74 SK-200 If enabled, a station will be able to access outgoing lines by dialing 8+ the two digit line number (from 01 to 40). The station will be connected to the CO line if it is enabled, whether it is in that station’s dial 9 group or not.
Page 75: Dss Console
Form 23 -GP-[key#], Flexible DSS Key Assignment. assigns specific functions for use by the DSS console. The sixty keys may be programmed in combinations of CO lines, stations, or special function keys. SK-824 There is only one Group on Form 23 of the SK-824. SK-200 There are eight DSS console Groups available on the SK-200.
Page 76: Dtmf Signaling
DTMF Signaling Description DTMF (Dual Tone Multi-Frequency) dialing, is the default method of dialing digits. DTMF dialing has the advantage of placing calls more rapidly and more accurately than dial pulse (DP) signaling. Superkey electronic telephone systems are equipped to allow selection of the dialing type to be used for each individual CO or PABX line.
Page 77: Dual Port Capability
Superkey electronic telephone set hangs up, the call will be disconnected from both the Superkey set and the single line telephone. Programming SK-824 only. Form 26 -[station]-02 notifies the system that the circuit is to be used as a Dual port installation. Valid options are: Dual Port Capability, (Form 26 -[station]-02)
Page 78: Environment Monitor
Environment Monitor Description Environment Monitor allows a Superkey electronic telephone to monitor the ambient room audio of another Superkey electronic telephone equipped with a speaker phone. Conditions In order to invoke an Environment Monitor, the station requesting the monitor must have a higher monitor classification than the station to be monitored.
Page 79: Executive Override
Superkey ® Features and Services Description Executive Override (Barge-In Description This feature allows a station user to intrude into the conversation of another station and/or CO line. Conditions In order for a station to override a station in conversation with a CO line, it must have the same or higher override capability.
Page 80: External Call Forwarding
External Call Forwarding Description External Call Forwarding (ECF) allows an incoming CO line to be re-directed to another location through the use of another CO line. When a CO line senses incoming ringing, it answers the call and accesses another CO line. It then chooses a pre-programmed system speed dial number, dials the call and connects the two CO lines together.
Page 81 Superkey ® Features and Services Description 01-01-04 - Delayed DISA Answer Time 0=1 second 1=3 seconds 2=5 seconds 3=7 seconds 4=9 seconds 5=16 seconds 6=31 seconds 7=61 seconds 8=121 seconds 9=255 seconds Operation Operation is automatic. Page 81...
Page 82: External Music Source Interface
Music source(s) must have some form of volume control to adjust the level of the signal to the Superkey electronic telephone system. Input source voltage cannot exceed 1 Volt. Programming SK-824 Selection of input music sources is found on form 01-08-08. The options are: 01-08-08 Background Music Source...
Page 83: External Paging Interface
If it is required that these relays be utilized for paging purposes, Form 08-[relay#] must be assigned one of the valid external paging functions. Valid paging functions for relays are listed in the table below: SK-824 Relay Assignment (08- 10=All Zones...
Page 84: Fax Monitor
Fax Monitor Description FAX Monitor provides the ability for a FAX machine to share a telephone line with the Superkey electronic telephone system. When the FAX machine is idle, the telephone line may be used by any stations that normally have access. When the FAX machine is on a call, the telephone system will not allow access by other stations to the shared line.
Page 85: Feature Selection From Menu
Superkey ® Features and Services Description Feature Selection from Menu Description LCD equipped Superkey electronic telephone sets may utilize certain features without a requirement for dedicated keys to be programmed. Within each Superkey system is a menu structure that allows an LCD station to program features as they are displayed on the features menu.
Page 86 The list of available features in the menu: Valid Codes Feature Description Reference [PGM] [FWD]/[1] Call Forwarding Call Forwarding, page 24. [PGM] [4] Forced Account Code Forced Account Code, page 94. [PGM] [Vol]/[6] Adjust Volume [PGM] [8] [K21-28] Function Key (Macro Keys) [PGM] [9] Station (Un)lock Station Lock, page 154.
Page 87: Flash To Co Line
Superkey ® Features and Services Description Flash To CO Line Description Flash allows a Superkey electronic telephone set user or a Single Line Telephone user to temporarily disconnect (open loop) from a CO line. Depending on the programmable duration of the disconnect period, the timer can provide new outside dial tone on conventional CO lines or special functions on systems connected behind PBX systems or connected to special telephone company circuits (i.e.
Page 88: Flexible Co Line Ring Assignment
Flexible CO Line Ring Assignment Description The Superkey electronic telephone system allows each incoming trunk to provide flexible ringing at up to sixteen individual telephone sets. This flexibility allows departmental lines to ring directly to the department required. Calls to a general number can alert the attendant and possibly other programmed stations. Calls to a separately published number can be directed to ring only in one department, if required.
Page 89: Flexible Dss Key Group Assignment
Conditions SK-824 Only one DSS console may be installed on a Superkey SK-824 system. There is one group on the SK-824. SK-200 Eight DSS consoles may be installed on a Superkey SK-200 system. There are eight groups on the SK-200.
Page 90 Note: Functions 59-66 are outlined elsewhere in this documentation. These functions ARE NOT AVAILABLE on the DSS of the SK-824 or the SK-200. They are also NOT AVAILABLE on the SK-824. Operation The push buttons of a DSS console work in conjunction with an associated telephone. The keys work in the same manner as do the DSS keys on a Superkey electronic telephone set.
Page 91: Flexible Key Group Assignment
Superkey ® Features and Services Description Flexible Key Group Assignment Description Flexible Key Group Assignments allow the definition of up to eight different key layouts on Superkey electronic telephone sets. Due to the fact that all function keys (other than the numeric keypad) are programmable on the telephone sets, each related group of telephones (up to eight groups) has its own unique key layouts.
Page 92 Entry Description Entry Description FN:46 Headset Operation FN:47 System Speed Directory SK-200 On the SK-200, the following keys are also available. Please note that these keys may only be assigned on the first eight keys of any Flexible Key Group. These keys cannot be assigned to any DSS consoles and cannot be programmed on Form 23 .
Page 93: Flexible Ringing Assignment
Superkey ® Features and Services Description Flexible Ringing Assignment Description Flexible Ring Assignment allows assignment of the ringing pattern used on incoming calls. There are four variants of the ringing pattern. COMMON AUDIBLE Rings all stations in an assigned group. LINEAR.
Page 94: Forced Account Code
Conditions SK-824 There are up to 31 Forced Account Codes and 48 Traveling Class Of Service Codes allowed on the Superkey SK-824 Electronic telephone system. SK-200 There are up to 99 Forced Account Codes and Traveling Class Of Service Codes allowed on the Superkey SK-200 Electronic telephone system.
Page 95: Group Assignment
Superkey ® Features and Services Description Group Assignment Description Group Assignment is a Class Of Service Option that assigns a station to a specific group number for the purposes of identification of Zone Paging, Pick Up Group and Single Digit Dialing Group. Conditions None.
Page 96: Hands Free Answer Back
Hands Free Answer back Description Hands free answer back allows a station user to reply to an intercom call without touching the telephone. Conditions The station must be a Superkey electronic telephone equipped with speaker phone capabilities. The telephone set must have a [MIC] button programmed. The telephone set must be in the Auto Answer mode.
Page 97: Hold (Exclusive)
Superkey ® Features and Services Description Hold (Exclusive) Description Exclusive Hold allows a station equipped with a Superkey electronic telephone set to temporarily disconnect from a call without the call being terminated. The difference between Exclusive Hold and System Hold (see page 98 of this document) is that exclusive hold associates the held call with the station that placed the call on hold.
Page 98: Hold (System)
Hold (System) Description System Hold permits any station user to temporarily disconnect from a call without the call being terminated. Depending on system programming, the held caller will hear silence, Music from the internal system music synthesizer or audio from an external device (such as a radio). The difference between Exclusive Hold (see page 97 of this document) and System Hold is that a call placed on system hold can be retrieved by any station within the system.
Page 99 Superkey ® Features and Services Description Single Line Telephone Hold Signal (0-9) 0=80 ms 1=100 ms 2=200 3=300 4=400 5=500 6=600 7=700 8=800 9=900 Form 01-06-07, Affirmative Single Line Telephone Hook switch Flash Capability (default setting 0=FLASH) determines the actual procedure required in order for a Single Line Telephone to place a call on hold. The settings and resulting actions required are listed in the table below: 01-06-07 Action required to hold a call.
Page 100: Hot Line
Hot Line Description Hot line provides the capability to route a station to any location, internal (via the intercom) or external (via speed dial) as soon as the station goes off hook. Conditions Hot line single line stations cannot initiate dialing to any location. They are immediately routed to the pre- determined location.
Page 101: Hunt Groups
Form 49 provides Night Hunt Groups. The parameters are otherwise the same as Form 48. With this option, you can change the applicable stations without changing your recorded messages on applicable voice service units. SK-824 Does not have Night Hunt Groups. Form 49 is reserved on SK-824. Operation Any station or DISA caller that dials the pilot number of a Hunt Group will be routed to the first available station within the Hunt Group.
Page 102: Intercom
Intercom Description Intercom permits internal station to station calling. The Superkey electronic telephone system can be programmed to provide a default option for Voice announce calling or ringing at the called station. This can be toggled between modes (Voice - Ringing) by dialing [3] after the desired extension has been selected either by dialing the extension number or pressing the [DSS] key.
Page 103: Intercom Dialing Restriction
Superkey ® Features and Services Description Intercom Dialing Restriction Description Intercom Dialing (room to room) restriction is designed to prevent telephones from dialing another station extension. The major use for this option is for lodging applications, where single line telephones are used. This feature does not affect the operation of DSS keys nor does it affect single digit dialing.
Page 104: Intercom Step Call
This is accomplished by dialing [4] while hearing a busy signal. Conditions The system will search by consecutive system equipment number (ports 11 through38 on the SK-824 and ports 101 through 498 on the SK-200) for stations assigned to the same group as the original called station. Programming Intercom Step Call, Form 01-07-01 must be programmed to enable this option.
Page 105: Last Number Redial
Superkey ® Features and Services Description Last Number Redial Description This feature allows a station user to press one pushbutton to redial the last number dialed from the telephone. Conditions The system will automatically attempt to access the same line that was used for the last dialing attempt. If that line is in use, the system will attempt to access another line in the station's dial 9 group.
Page 106: Line Group Assignment
Line Group Assignments, Form 44 -[group]-[line] groups the CO lines for use by stations. Up to eight groups may be programmed into the Superkey electronic telephone system. Each group may have up to eight CO lines (SK-824) or forty (SK-200) CO lines in it. A CO line may appear in more than one CO line group.
Page 107: Loop Keys
Loop keys can be assigned only to the first 8 keys on a Superkey Electronic Telephone. Loop keys cannot be assigned to a DSS console. Loop keys are not available on the SK-824. Programming Loop keys are available for each of the 8 CO line groups that can be assigned on Form 44 .
Page 108: Loud Bell
See also Relay Assignment, page 136 of this document. Conditions SK-824 One relay is provided per CO line card. Up to two relays (CO line cards) may be installed in the system. SK-200 One relay box may be added per cabinet, to a maximum of four cabinets. Each relay box contains three control relays.
Page 109: Macro Keys
Superkey ® Features and Services Description Macro Keys Description Macro Keys allow individual station users to "customize" the operation of their Superkey electronic telephone sets. A station may have up to eight macro keys available on the telephone, dependant upon system programming. A macro key may be programmed with up to five consecutive keystrokes and may include most special function keys.
Page 110: Manual Line
Manual Line Description Manual Line allows a station to go off hook and immediately ring a pre-determined location. This location is normally the system operator, but through the use of Console Assignment, Form 04 and Station Group, Form 28-[station]-01, the location can actually be any station within the system. Stations other than system operator and external locations (via CO lines) may be selected by using the Hot Line function.
Page 111: Message Waiting
Superkey ® Features and Services Description Message Waiting Description Message waiting allows station users to leave notification that an attempt at contact has been made. On Superkey electronic telephone stations, the [MSG] pushbutton will flash to indicate a message is waiting on the telephone set.
Page 112 Operation From a Superkey electronic telephone set: Place an intercom call. The target station is busy or does not answer. Press [MSG] button. Hang Up. Note: If the station that sets the message is using the hands free mode, the telephone will automatically hang up as soon as the [MSG] button is pressed.
Page 113: Meter Pulses
Superkey ® Features and Services Description Meter Pulses Description In areas where meter pulses are sent from the telephone company Central Office, the Superkey electronic telephone system can be programmed to recognize meter pulses and report these as a part of the telephone call record on SMDR.
Page 114: Monitor
Monitor Description Monitor allows certain stations the ability to intrude into the conversation of other stations. Monitor capability is a hierarchical feature. Stations are assigned a Monitor Level from 0 to 9. Within that hierarchy, a station may monitor another station of lower monitor status. Monitor differs from override in that there is no intrusion tone given to a monitored party.
Page 115: Music On Hold
(separate audio device). If no source is connected to the Superkey electronic telephone system while the system is programmed for one of the external music sources, held callers will hear nothing (silence). Programming SK-824 Music source must be selected on Form 01-08-08. The options are: Music Source, (Form 01-08-08) Background Music Source...
Page 116: Music Source Selection
See also, Music On Hold on page 115 of this document. Conditions External equipment must be provided for any external sources to be used. Programming SK-824 The music source must be selected on Form 01-08-08. The options are: Music Source, (Form 01-08-08) Background Music Source Music On Hold Source...
Page 117: Mute
Superkey ® Features and Services Description Mute Description Mute provides the ability to temporarily turn off the Microphone on Speakerphones, the transmitter on the telephone handset and the microphone of a headset, if the telephone is equipped with a headset. Conditions None.
Page 118: Night Service
Night Service Description Superkey electronic telephone systems provide two distinct modes of operation. The two modes are Day Service and Night Service. Each service provides separate operating characteristics. Conditions Items under control of Day and Night Service are: Flexible CO Incoming Line Assignment and Flexible Ringing Assignment. Toll Restriction Plan DISA External Call Forwarding...
Page 119 Superkey ® Features and Services Description Operation Automatic Switching - None required. Any operator with a programmed Day/Night Service pushbutton can override the system status by pressing the [DAY/NIGHT] pushbutton. Pressing the pushbutton will toggle to the alternating mode. The system will revert to the automatic mode on the next clock update (next clock minute).
Page 120: Numbering Plan
03-06 are 2,3, or 4, which correspond to the actual digit length. Form 29 allows reassignment of stations. Form 29-[port#]-01 (SK-824) or Form 29-[csv]-01 (SK-200) shows the assigned station for each port. The form is used when it is desirable to reprogram the station number to something other than the default assignment.
Page 121: Off Hook Ringing
Superkey ® Features and Services Description Off Hook Ringing Description Off hook ringing will notify a station user of another call at the telephone set. This is particularly important to attendant answering positions. The ringing during an off hook ringing cycle is muted and will not be the same ringing cadence as an incoming call on an idle telephone.
Page 122: Off Hook Voice Announce
Personnel who will frequently invoke the OHVA feature should have the OHVA function programmed as a DSS key on their Superkey electronic telephone set. SK-824 The station to receive OHVA calls must have the OHVA wiring from the CCUA mother board voice path connected to it.
Page 123: On Hook Dialing
Superkey ® Features and Services Description On Hook Dialing Description On Hook Dialing permits all Superkey electronic telephone sets to dial an intercom or external call without lifting the handset. The station user can make a call with the handset on hook. There is no need for the station user to lift the handset until the call is answered.
Page 124: Operator Code
Operator Code Description Superkey electronic telephone systems allow selection of the digit required to access the system operator. The capability exists to access the operator by dialing [0] or [9], depending on system programming. This setting will also toggle the main trunk group selection access code. Conditions If the system is programmed for operator access by dialing [0], main trunk group access will be via the access code [9].
Page 125: Override
Superkey ® Features and Services Description Override Description Override allows certain stations the ability to intrude into the conversation of other stations. Override capability is a hierarchical feature. Stations are assigned an Override Level from 0 to 9. Within that hierarchy, a station may override another station of equal or lesser override status.
Page 126: Paging
Paging Description This feature allows station users to provide audible notification through the telephones and if equipped, an external paging system(s). Conditions The Superkey electronic telephone system supports five paging methods: Internal Zone (1-8). All Internal Zones. External Zone (1-2). All External Zones.
Page 127: Paging, Meet Me
Superkey ® Features and Services Description Paging, Meet Me Description Meet Me Paging allows a paged party to reply to a paging announcement. Conditions Only one station can answer a page. In order for a station to access meet me page, another station must be connected to a paging function. Programming None Operation...
Page 128: Passwords
Passwords Description The Superkey electronic telephone system provides password protection for system programming, DISA, a master Toll Override password and a DISA monitor password. The programming password is blank in system default database. DISA password is 3472 in system default database. Toll Override Password is 8655 in system default database.
Page 129: Pause
Superkey ® Features and Services Description Pause Description Pause is used to tell the Superkey electronic telephone system to wait between digits while dialing, using speed call. The most common uses of pause are while waiting for CO dial tone and while waiting for a dial up service to answer.
Page 130: Pick Up Groups
Pick Up Groups Description Pickup groups provide the ability to answer a call ringing at another telephone within your own group by dialing an access code. Conditions The station you wish to pick up must be in your group in order to answer using the pickup group code. Programming Form 28-[station]-01, Group Assignment must be programmed to the same number for every station that is to be in the same group.
Page 131: Port Specifications
Form 29 has only three active parameters. All others are reserved for future use. The format for Form 29 is 29-[port#]-xx, where: SK-824 [port#] is the target port being examined. Port numbering is for stations only and follows this format:...
Page 132 It is possible in some instances due to cable length and other factors, that the system may report erroneous information on the equipment type. In those instances, the correct type of equipment should be entered on this form. 29-[port#]-03 = DSS Key Group Assignment. This parameter is only of value if it is assigned to a port that is connected to a DSS Console.
Page 133: Power Up Volume Adjust
Superkey ® Features and Services Description Power Up Volume Adjust Description Superkey Electronic Telephone Sets provide default levels for all electronic sets for Ringing, Handset Volume, and Speaker Volume. The telephone sets also allow station users to program their own preferences to override the factory default settings.
Page 134: Prime Line Select
Prime Line Select Description Prime Line Select connects a Superkey electronic telephone set directly to an outside CO line when the handset goes off hook. When Prime Line Select is active, an idle station will be connected directly to the first CO line in its Dial 9 group when the handset is lifted.
Page 135: Privacy Release
Superkey ® Features and Services Description Privacy Release Description Privacy Release allows a station involved in a call to permit another station to enter the conversation. The same function can also be accomplished through the use of the conference function. The difference between conference (see Conference, page 43 of this document) and Privacy Release is that for Privacy Release, the station user involved in the call does not need to place the existing call on hold to bring in another station.
Page 136: Relay Assignment
Relay Assignment Description SK-824 Relay Assignment provides the capability to utilize the relays present on the CO line cards of the Superkey SK-824 electronic telephone system. The SK-824 has a total capacity of 2 relays. Each CO line card is equipped with one (1) relay.
Page 137: Reset Data
Superkey ® Features and Services Description Reset Data Description Reset Data, Form 05 allows all system data to be erased. It may also be used to provide less than a total system data reset. The system data may be reset, but the system speed call can be left intact if desired. It may also be desirable in some situations to reset the system for lodging applications where all stations are without the ability to place calls on hold and split calls.
Page 138: Ring On / Ring Off Timers
Ring On / Ring Off Timers Description The Ring On Timer, Form 01-02-07, determines the minimum amount of time that ringing voltage must be applied to a CO line for the Superkey electronic telephone system to identify a line as having an incoming call.
Page 139: Ringing Line Immediate Connect
Superkey ® Features and Services Description Ringing Line Immediate Connect Description This function allows a station user to pick up the handset and be connected directly to a ringing line. If more than one line is ringing on the telephone set, the telephone set will be connected to the oldest call ringing.
Page 140: Room Monitor
Room Monitor Description Room Monitor provides a method for any station to monitor a specific idle telephone location. Conditions The station to be monitored should be a Superkey electronic telephone equipped with speaker phone capability. Room monitor can be performed on a Single line telephone, but the audio quality will be much lower than from a Superkey electronic telephone set.
Page 141: Saved Number Redial
Superkey ® Features and Services Description Saved Number Redial Description Saved Number Redial permits a station user to store a number in memory for use at a later time. This function differs from Last Number Redial and Automatic Last Number Redial in the fact that it requires active user participation and that the stored number will remain available after other calls have been made.
Page 142 system will access another line in the user's dial 9 group. The digits will be outpulsed by the Superkey Electronic Telephone system. The Auto Saved Number Redial portion of the function is canceled if any station user action is taken. Pressing the [MIC] button or lifting the handset while a call is in progress will cancel the off hook timer and the call will remain in place.
Page 143: Sensors
Conditions The Superkey SK-824 system supports one sensor per station card. A maximum of three sensors may be used on an SK-824. The Superkey SK-200 supports two sensors per SK-IPC/2 card. A maximum of eight sensors may be used on an SK-200 (4 cabinet system).
Page 144 Form 09-[SENSOR]-02 determines the idle state for the sensor: Form 09-[SENSOR]-02 0=Normally Open 1=Normally Closed Sensors may also be programmed with a name so that if more than one sensor is active in the system, the individual sensors in use may be quickly identified. This is done by pressing the CHanGe key (DSS key #3) while in Form 09-[SENSOR].
Page 145: Silent Monitor
Superkey ® Features and Services Description Silent Monitor Description Silent Monitor is a term used to identify the three different types of monitor that are available in the Superkey electronic telephone system. For information on the three types of silent monitors that are available. Conditions See Conversation Monitor, page 46 of this document.
Page 146: Single Digit Dialing
Single Digit Dialing Description Superkey electronic telephone systems have the capability to provide access to up to five stations by a single keystroke. Incoming DISA callers may also have access to this function. For more information on DISA Single Digit Dialing, please see page 65 of this document. There are up to eight groups programmable on each Superkey system.
Page 147: Single Line Telephone Support
Conditions An SK-824 station circuit must support either single line telephone, or hybrid functions. Single Line Telephone Support is provided on the SK-200 through the use of an SK-STI/082 single line station card.
Page 148 SLT Hold Signal, (01-02-06) 0=80 milliseconds 1=100 milliseconds 2=200 milliseconds 3=300 milliseconds 4=400 milliseconds 5=500 milliseconds 6=600 milliseconds 7=700 milliseconds 8=800 milliseconds 9=900 milliseconds Single Line Hold Function, Form 01-06-07, determines the action required in order to place a call on hold by a single line telephone set.
Page 149: Speed Dial (Personal)
Conditions The total number of available personal speed dial numbers is determined through system programming. Please consult the Programming Forms Manual for the SK-824 or the SK-200 to determine the method for allocating and assigning personal speed dial locations. Programming The assignment of personal speed dial numbers is determined by Form 01-04-06.
Page 150 If a specific line is to always be used, press the DSS button associated with the line. If the first available line in your Dial 9 group is to be used, enter [9]. Enter the telephone number to be stored in the personal speed dial location. Press [SAVE]. LCD will display: STORE WITH NAME? 1=YES...
Page 151: Speed Dial (System)
Programming Form 01-04-06, Speed Dial Distribution determines the system distribution of speed dial. Please consult the Programming Forms Manual for the SK-824 or the SK-200 to determine the available parameters for this setting. Each Superkey electronic telephone set may be given access to two types of personal speed dialing capabilities, Numeric and DSS.
Page 152 Operation Note: It is not necessary to lift the handset on Superkey electronic telephone sets before dialing, but a station user may lift the handset before, during or after the steps below have been completed. To dial a system speed call number: Press [SPD].
Page 153: Speed Dial (Unrestricted)
Superkey ® Features and Services Description Speed Dial (Unrestricted) Description Some applications may have need for the ability to have a block of numbers that are exempt from normal system toll restriction. In applications where the need exists, the Superkey electronic telephone system provides the ability to exempt any multiple of 10 system speed dial numbers from normal system toll checking.
Page 154: Station Lock
Station Lock Description Station Lock is available to all Superkey electronic telephone sets. This function allows a station user to lock the telephone so that outgoing calls cannot be made. This provides a level of security to the individual station user when the telephone is unsecured and the possibility exists for telephone abuse. Station lock can be invoked from the individual station or by the system operator.
Page 155 Superkey ® Features and Services Description To unlock station from operator console: Press [CHECK IN]. Dial station number to be unlocked. Press [SAVE]. Press [PGM] or [SPK]. Station is now unlocked. To lock from station: Press [PGM]. Press [9]. Enter three digit security code. Press [SAVE].
Page 156: Station Message Detail Recording
Station Message Detail Recording Description Station Message Detail Recording (SMDR) permits data about each telephone call to be sent to a printer or other device capable of interfacing with RS-232 data communications equipment. Conditions The information recorded for calls include: Date of call.
Page 157 Operation Operation is automatic. SK-824 Requires the addition of an optional SK-RS232 Printed Circuit board to the CCUA mother board. SK-200 Requires the addition of an optionsl SK-RS232 Printed Circuit board to the SK-CPU/2 Printed Circuit Board or to an SK-IPC/2 Printed Circuit board.
Page 158: Station Number Digit Length
If three digit numbering is selected, valid station numbers are 100-699. If four digit numbering is selected, valid station numbers are 1000-6999 SK-824 System default database provides two digit station numbering. Under default database: The first system station card is programmed 11-18 The second system station card is programmed 19-26.
Page 159: Station Security Code
Superkey ® Features and Services Description Station Security Code Description This feature allows a station user to restrict his telephone by dialing a security code. This makes the station unusable for outside dialing. Outside lines can still be accessed, but unless the number dialed appears as an exception on Form 69, the CO line will be disconnected as soon as three digits are dialed on the CO line.
Page 160: System Programming Access
System Programming Access Description The Superkey Electronic Telephone System provides the option to allow or disallow individual stations to have access to system database programming. This is controlled by Class Of Service Option programming. The security requirements of a particular installation will determine how this option is to be set.
Page 161: System Reminder
Superkey ® Features and Services Description System Reminder Description System Reminder is a means to periodically provide an audible indication of up to 10 repetitive events. The length of the reminder periods can be from 1 minute up to 98 minutes. When a system reminder occurs, the background music source will be heard from all stations that are not made exempt from system reminder signaling.
Page 162 Operation Operation is automatic. Stations that are exempt from system reminders will not hear background music. Stations that are in use will not hear background music. Any station may terminate the reminder for the individual set by pressing the [SPK] key. Note: This feature can be accessed via the Features Menu that is available at all LCD equipped Superkey Electronic Telephone Sets.
Page 163: Tenant Service
Superkey ® Features and Services Description Tenant Service Description The Superkey Electronic Telephone system allows two or more users (tenants) to share a single system. Conditions Each tenant can have dedicated lines for outgoing and incoming calls. Each group can have its own dial 9 groups for outbound lines. A maximum of eight internal paging groups are available.
Page 164: Time Of Day Display
Time of Day Display Description Superkey electronic telephone sets equipped with LCD readout will display the time of day according to the system clock. The system may be programmed to display the time of day in either 12 hour format (12:00 - 11:59) or 24 hour format (00:00 - 23:59).
Page 165: Timed Reminder - Station
Superkey ® Features and Services Description Timed Reminder - Station Description The station timed reminder allows a Superkey electronic telephone set user to program a timer that will notify the station user at a pre-determined time. When a timed reminder is programmed against a station, it can be used as a recurring daily reminder (the alarm will operate every day and will activate the background music function of the telephone set) or it can be programmed as a single event timed reminder or automatic wake up call (occurs only once).
Page 166: Toll Control
Toll Control Description Toll Controls allow the assignment of dialing capabilities dependent upon specific CO lines as well as individual stations. This can be used to restrict dialing capabilities from some stations and to limit specific types of calls to certain special purpose telephone lines. Conditions There are a total of ten toll plans available in the Superkey electronic telephone system.
Page 167: Transfer Recall Timeout
Superkey ® Features and Services Description Transfer Recall Timeout Description Transfer Recall Timeout parameters determine how long a transferred call will remain at a busy or unanswered destination before it recalls to the station that originally transferred it. There are two parameters in the system governing the timers.
Page 168: Traveling Class Of Service
Account Code. For more information on Forced Account Codes, see page 94 of this document. Conditions There are up to 48 Traveling Class Of Service Codes allowed on the Superkey SK-824 and up to 99 on the SK-200 Electronic Telephone system.
Page 169: Trunk Queue (Trunk Callback)
Superkey ® Features and Services Description Trunk Queue (Trunk Callback) Description Trunk Queue allows a user to mark a busy CO line for use when it becomes available. When the line becomes idle, the system will place it into the Exclusive Hold mode on the requesting station. A recall ring will be heard at the requesting station.
Page 170: Uniform Call Distribution
Uniform Call Distribution Description Uniform Call Distribution (UCD) allows distribution of calls to a group of up to four stations. Incoming calls are first routed to the stations in a circular manner. If no stations are available, the system will continue to wait for a predetermined time for an available station.
Page 171 Superkey ® Features and Services Description One channel of the VSU must be programmed for 6, "DISA Timer has Expired" in order to provide a final option to hang up or dial additional digits in order to re-queue for the agent group or an offered alternate answer point.
Page 172: Unsupervised Conference
Unsupervised Conference Description Unsupervised conference allows a station user to establish a conference with two CO lines. The station can then leave the conference and allow the two CO lines to continue in conversation. See also Conference, page 43 of this document. Conditions All unsupervised conferences are limited to three minutes in length.
Page 173: Voice Mail Interface
Superkey ® Features and Services Description Voice Mail Interface Description The Superkey electronic telephone system provides two very effective methods of providing interface to a variety of external vendor provided voice mail systems. Using the voice mail interface will allow you to obtain maximum integration.
Page 174 Method #2 provides auto log on capabilities for VMS systems that can recognize it.. The DTMF string 14- STA-STA is normally programmed as the auto login function on voice mail systems. When a station directly calls the voice mail, the VMS will recognize the caller and ask for login password. Regardless of the Integration Method selected, Form 29-Port-02 must be programmed with a value of 8 (eight) to identify it as a Voice Mail System (VMS) port.
Page 175 Superkey ® Features and Services Description The system is programmed so that incoming calls ring directly to the Voice Mail/Auto Attendant ports. A call rings in on line 2. VMS. The resulting string to the voice mail will be 2400020002. If Form 01-12-05 is programmed as 5 or 7, there will be no digits played to VMS in Example #2.
Page 176: Voice Service Unit
SK-824 An optional Voice Service Unit module must be installed in the system. SK-824 Voice Service Units install on the CCUA motherboard. One SK-VSU/8 Voice Service Unit may be installed on an SK-824. The Voice Service Unit on the SK-824 does not impact system size.
Page 177: Appendix A- Disa Detailed Description
60 seconds of recording time, that can be dynamically divided into up to 8 different sections and messages. The SK-VSU/8 mounts on the CCUA motherboard of the SK-824. It is unique in that it does not require any system resources to operate. No station ports are used in the implementation of the SK-VSU/8, so there is no impact on the configuration of a system when setting up a VSU.
Page 178 Appendix A Delayed DISA Access Form 01-01-04 0=1 Second 1=3 seconds 2=5 seconds 3=7 seconds 4=9 seconds 5=16 seconds 6=31 seconds 7=61 seconds 8=121 seconds 9=255 seconds This parameter is important for at least two reasons: If all calls are to be answered exclusively by the Voice Service Unit, Delayed DISA Access should be set at 0.
Page 179 1= SDD Enabled as per form 14-VSU-09 Form 01-11-08 (SK-824) DISA Single Digit Dialing determines if DISA callers are to have access to Single Digit Dialing. If this item is disabled (0), Single Digit Dialing will not be in operation for DISA callers. Other...
Page 180 CCUA motherboard). Form 14 is numbered 14-nn, where nn is the individual channel number on the VSU, from 01 through 08. Item 09 is visible during programming, but has no significance on the SK-824. Valid entries for Items 01-08 are listed below:...
Page 181 Superkey ® Features and Services Description To record and play voice promptsTo record and play voice promptsTo record and play voice prompts: From the operators station, dial 86. LCD display shows: VOICE PORT (1) *:REC #:PLAY The number in parenthesis indicates the voice channel number that is presently being programmed.
Page 182: Disa Call Flow Charts
Appendix A DISA Call Flow Charts Each description consists of three pages of charts. The first set of flow charts explain the operation of DISA when a Voice Service Unit is not programmed for use by DISA. The second set of flow charts explain the operation of DISA when a Voice Service Unit is programmed for use by DISA.
Page 183: Disa With No Voice Service Unit - Chart 1
Superkey ® Features and Services Description DISA With No Voice Service Unit - Chart 1 Page 183...
Page 184: Disa With No Voice Service Unit - Chart 2
Appendix A DISA With No Voice Service Unit - Chart 2 Page 184 Issue 2.3 January 2002...
Page 185: Disa With No Voice Service Unit - Chart 3
Superkey ® Features and Services Description DISA With No Voice Service Unit - Chart 3 Page 185...
Page 186: Disa With A Voice Service Unit Chart 1
Appendix A DISA With a Voice Service Unit Chart 1 Page 186 Issue 2.3 January 2002...
Page 187: Disa With A Voice Service Unit - Chart 2
Superkey ® Features and Services Description DISA With a Voice Service Unit - Chart 2 Page 187...
Page 188: Disa With A Voice Service Unit - Chart 3Chart 3Chart 3
Appendix A DISA With a Voice Service Unit - Chart 3Chart 3Chart 3 Page 188 Issue 2.3 January 2002...
Page 189: Appendix B - Toll Control Detailed Description
There are two places within system programming that notify toll control that CO lines are behind Centrex. The first location is on Form 46-CO-01, where CO is the CO line number. On the SK-824 CO will be a number from 01 to 08. On the SK-200 CO will be between 01 and 40. If this item is set to a value of [0], the system assumes that it is a normal CO line and that all dialing on it will be subject to toll control.
Page 190 Form 70 in the System Programming Forms, there is an entry in each of the 10 plans for every CO line in the system. The SK-824 shows 8 entries and the SK-200 shows 40 entries. Example: If a station is programmed as [0] on Form 28-Station-05 or 28-Station-06, it will be subject to plan 00 on Form 70.
Page 191 The SK-200 allows entries to be up to 12 digits in length. The SK-824 allows entries to be up to 8 digits in length. There are two types of entries that can be made in Form 61 through 69, Fixed and Variable.
Page 192 CO line that is in his dial 9 group. SK-824 a station may directly access by dialing 80+ the line number (from 1 to 8). SK-200 a station may directly access by dialing 8+ the line number (from 01 to 40).
Page 193: Index To Programming Forms
Superkey ® Features and Services Description Index To Programming Forms Form 01-01-01 ..................................94 Form 01-01-02 ..................................93 Form 01-01-03 ................................93, 94 Form 01-01-04 ..........................36, 55, 76, 166, 167, 173 Form 01-01-05 ..............................16, 30, 117 Form 01-01-06 ..............................125, 146, 147 Form 01-01-07 ................................51, 72 Form 01-01-08 ..................................20 Form 01-02-01 ...................................143...
Page 194: Issue 2.3 January
Index Form 01-08-07 ............................55, 166, 167, 174 Form 01-08-08 ..............................14, 111, 112 Form 01-09-01 ................................46, 147 Form 01-09-03 ..................................33 Form 01-09-04 ...................................175 Form 01-09-06 ...................................175 Form 01-09-07 ...................................175 Form 01-09-08 ...................................175 Form 01-10................................169, 170 Form 01-11-01 ...................................129 Form 01-11-03 ..................................27 Form 01-11-04 ..............................
Page 195 Superkey ® Features and Services Description Form 65 ....................................187 Form 66 ....................................187 Form 67 ....................................187 Form 68 ....................................187 Form 69 ................................150, 155, 187 Form 70 ..................................185, 186 Form 71 ....................................186 Form 72 ....................................186 Form 73 ....................................187 Form 74 ....................................187 Form 75 ....................................187 Form 76 ....................................187 Page 195...

This manual is also suitable for:

Superkey sk-200

TransTel Communications SuperKey SK-824 Features And Services Description

Quick Links

Need help?

Questions and answers

Related Manuals for TransTel Communications SuperKey SK-824

Summary of Contents for TransTel Communications SuperKey SK-824