Jayco Customer First Emergency Roadside Assistance; Motorized Limited Warranty - Jayco 2015 MELBOURNE User Manual

SECTION 1 – WARRANTY & SERVICE
Your dealer can help you obtain a JayPlus™ insurance quote from GMAC
Insurance or call 1-877-484-2261 (Savings Code: GL 2A).
J C
AYCO USTOMER
Jayco has teamed up with Coach-Net to offer 24/7 motorist assistance. We are
offering this free of charge for the first year of ownership (certain restrictions
apply*). You may continue your emergency roadside assistance benefits in the
following years by contacting Coach-Net to discuss terms and rates for this
independently continued coverage.
For details on accessing your emergency roadside assistance benefits, please
refer to your Member Benefit Guide that is sent out 6-8 weeks after your
completed "Warranty Registration and Customer Delivery Form" is received by
Jayco, or contact Coach-Net (www.coach-net.com) at 1-877-801-0333.
*To qualify for coverage, your RV must be eligible as set forth under the terms of
the Motorized Limited Warranty.
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BTAINING MERGENCY
A roadside emergency can happen at any time, whether your RV is new or old. If
you are traveling, using the following guidelines can help get you back on the road
faster.
1. Call 1-800-RV-JAYCO or use our website dealer locator to find an authorized
Jayco dealer in your area. Contact them for an appointment; they will handle
all warranty repair billing and returned parts for you.
2. If you cannot locate an authorized Jayco dealer near you, ask the
campground staff for referrals or check the local telephone yellow pages. Or
contact Jayco Customer Service or your selling dealer for assistance in
locating a repair facility.
a. Contact the RV repair facility to discuss your situation and make an
appointment. Ask how their billing will be handled. They may choose to
bill Jayco directly; otherwise, you are expected to pay them.
b. Have the RV repair facility inspect your RV. Either they or you must call
Jayco Customer Service to discuss applicable warranty coverage prior to
any repair work being performed.
c. Jayco Customer Service will issue an authorization number upon
warranty repair approval and advise if any original parts need to be
returned.
d. Once Jayco Customer Service has issued an authorization number, the
RV repair facility may begin actual repair to your RV.
e. Inspect the completed repair work thoroughly. If you are not satisfied,
communicate that immediately to the RV repair facility management.
Make sure you are satisfied with the repair before you pay or leave the
premises.
f. For reimbursement, either you or the RV repair facility must send a copy
of your itemized repair bill and all requested return parts by UPS (regular
ground, freight pre-paid) within 60 days of the completed repair date.
To expedite processing your warranty claim, include your name, address, phone
number, RV 17-digit VIN and authorization number. If returning parts, include a
copy of your return freight bill.
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