Customer First Emergency Roadside Assistance; Obtaining Emergencyw; Repair - Jayco Legacy Fifth Wheel 2010 Owner's Manual

Table of Contents

Advertisement

SECTION 1
WARRANTY & SERVICE
C
F
USTOMER
IRST
E
R
MERGENCY
OADSIDE
Entegra has teamed up with Coach-Net to
offer 24/7 motorist assistance. We are offering
this free of charge for the first year of
ownership (certain restrictions apply*). You
may continue your emergency roadside
assistance benefits in the following years by
contacting Coach-Net to discuss terms and
rates
for
this
independently
coverage.
For details on accessing your emergency
roadside assistance benefits, please refer to
your Member Benefit Guide that is sent out 6-
8 weeks after your completed "Warranty
Registration and Customer Delivery Form" is
received by Jayco, or contact Coach-Net
(www.coach-net.com) at 1-877-801-0333.
*To qualify for coverage, your RV must be
eligible as set forth under the terms of the
Legacy Limited Warranty.
O
BTAINING
E
W
MERGENCY
ARRANTY
A roadside emergency can happen at any
time, whether your RV is new or old. If you
are traveling, using the following guidelines
can help get you back on the road faster.
1. Call Jayco Customer Service to find an
authorized dealer in your area. Contact
them for an appointment; they will handle
all warranty repair billing and returned
parts for you.
2. If you cannot locate an authorized dealer
near you, ask the campground staff for
referrals or check the local telephone
yellow pages. Or contact Jayco Customer
Service
or
your
assistance in locating a repair facility.
a. Contact the RV repair facility to
discuss your situation and make an
appointment. Ask how their billing will
be handled. They may choose to bill
Jayco directly; otherwise, you are
expected to pay them.
6
A
SSISTANCE
continued
R
EPAIR
selling
dealer
for
b. Have the RV repair facility inspect
your RV. Either they or you must call
Jayco Customer Service to discuss
applicable warranty coverage prior to
any repair work being performed.
c. Jayco Customer Service will issue an
authorization number upon warranty
repair approval and advise if any
original parts need to be returned.
d. Once Jayco Customer Service has
issued an authorization number, the
RV repair facility may begin actual
repair to your RV.
e. Inspect the completed repair work
thoroughly. If you are not satisfied,
communicate that immediately to the
RV repair facility management. Make
sure you are satisfied with the repair
before you pay or leave the premises.
f.
For reimbursement, either you or the
RV repair facility must send a copy of
your itemized repair bill and all
requested
return
(regular
ground,
within 60 days of the completed repair
date.
To expedite processing your warranty claim,
include your name, address, phone number,
RV 17-digit VIN and authorization number. If
returning parts, include a copy of your return
freight bill.
Obtaining weekend or
after business hours repair assistance
If an authorized dealer is not located nearby,
contact your selling dealer for assistance. If
your dealer is closed, check with the
campground staff or telephone yellow pages
for an RV repair facility. Have the item
repaired and contact Jayco Customer Service
immediately the following business day.
Failure to contact Jayco Customer Service,
unauthorized or improper warranty repairs, or
failure to return requested original parts may
result in loss of reimbursements and/or loss of
warranty.
parts
by
UPS
freight
pre-paid)

Advertisement

Table of Contents
loading

Table of Contents