Warranty Enforcement Laws (Lemon Laws) - Mercedes-Benz M-Class Service Information

Laws in many states and federal law per-
mit owners and/or lessees to obtain a re-
placement vehicle or a refund of the
purchase or lease price under certain cir-
cumstances. The provisions of these laws
vary from state to state and vary from the
federal law. To the extent allowed or not
prohibited by applicable law, Mercedes-
Benz USA, LLC requires that you first pro-
vide us with direct written notification of
any alleged unrepaired defect or malfunc-
tion, or any other dissatisfaction you have
experienced with your vehicle so that we

Warranty Enforcement Laws (Lemon Laws)

have the opportunity to cure the problem
or dissatisfaction ourselves. Giving
MBUSA itself this direct notice and oppor-
tunity to cure enables us to supplement
prior efforts by our authorized dealers so
any ongoing problem can be resolved or
the dissatisfaction addressed by us. In
states that have not enacted Lemon
Laws, we also require, without constitut-
ing any liability beyond the Mercedes-
Benz new truck warranty, that you give us
direct written notice of any service diffi-
culty you have experienced. Written noti-
Service and Warranty
fications, either required under an
applicable Lemon Law or other written no-
tifications should be sent to us, not one of
our dealers, at Mercedes-Benz USA, LLC,
Customer Assistance Center, One Mer-
cedes Drive, Montvale, New Jersey,
07645-0350.
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