Warranty Enforcement Laws (Lemon Laws) - Mercedes-Benz EQ 2023 Service And Warranty Information

Warranty Enforcement Laws (Lemon Laws)

Laws in many states and federal law permit owners and/or lessees to obtain a replacement vehicle or a refund of the
purchase or lease price under certain circumstances. The provisions of these laws vary from state to state and vary from
the federal law. To the extent allowed or not prohibited by applicable law, MBUSA requires that you first provide us with
direct written notification of any alleged unrepaired defect or malfunction, or any other dissatisfaction you have experi-
enced with your vehicle so that we have the opportunity to cure the problem or dissatisfaction ourselves. Giving MBUSA
itself this direct notice and opportunity to cure enables us to supplement prior efforts by our authorized Mercedes-Benz
Dealership so any ongoing problem can be resolved or the dissatisfaction addressed by us. In states that do not require
it, we also require, without constituting any liability beyond the Mercedes-Benz new vehicle warranty, that you give us
direct written notice of any service difficulty you have experienced. Written notifications, either required under an appli-
cable Lemon Law or other written notifications should be sent to us, not one of our authorized Mercedes-Benz Dealer-
ship, at Mercedes-Benz USA, LLC, Customer Assistance Center, One Mercedes-Benz Drive, Sandy Springs, GA 30328.
40 Service and Warranty Information | Model Year 2023