Lotus 2005 Elise Owner's Handbook Manual page 171

When contacting Lotus Cars USA, please have the following
information available:
- year and model of your Lotus;
- your car's vehicle identification number (viewable through
bottom edge of windscreen, driver's side);
- date of purchase of your Lotus;
- name of dealer(s) from whom you purchased your Lotus and
where you have it serviced.
State Repair - Replace-Refund Statutes
Each state has a law providing new car purchasers with
certain rights for repair, replacement of the car, or refund of
the purchase price, under certain circumstances (these laws
are commonly called "lemon laws"). These laws vary from
state to state. To the extent permitted by an applicable
state law, Lotus Cars USA requires that, before you seek
a remedy, you provide Lotus Cars USA (at the address
set forth above) with written notification of the defect or
nonconformity. In this way, Lotus Cars USA will be afforded
an opportunity to perform any necessary repairs. Where ap-
propriate, an additional lemon law information sheet is provided
with this owner's manual.
Arbitration Programs
Some states have state-run arbitration programs that you can
use to pursue lemon law remedies. These programs are oper-
ated by state agencies, and such agencies may be contacted
for additional information.
In some states that do not have state-run programs, Lotus
Cars USA may participate in private arbitration or mediation
programs. In these states, additional information will be provided
to you separately.
Where either a state-run or private arbitration program is in
effect, to the extent allowed be law, Lotus Cars USA requires
that your lemon law claim first be brought before such program
before you pursue other remedies.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS
AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE.
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