TiVo Premiere Manual page 93

Troubleshooting
Getting more info
TiVo is dedicated to providing you with quality information and
customer service. Got a question? Here's how you'll always be able
to find answers:
1. Use this chapter. This chapter contains answers to some of the
most common questions customers have while getting started
with the TiVo Service.
2. Use the help screens on your TiVo Premiere. For general
troubleshooting, go to TiVo Central
Settings,' then 'Help.'
3. Get how-to information online. You'll always find the latest
information about what you can do with your TiVo Premiere
online at tivo.com. Check out
information on the latest features.
4. Use online support. Visit TiVo Customer Support online at
tivo.com/support. If you have issues with missing channels,
incorrect channels, or other channel lineup issues,
visit tivo.com/lineup.
5. Call Customer Support. If you still have questions, contact a
TiVo Customer Support agent by calling 1-877-367-8486
(1-877-FOR-TIVO).
Thank you for using the TiVo Service!
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and select 'Messages &
tivo.com/howto for updated
Connecting your TiVo Premiere
I don't see the Welcome screen when I plug in my TiVo
Premiere for the first time.
• Make sure cables are connected from the OUT jack of one
device to the IN jack of the next. Never connect OUT to OUT or
IN to IN.
• Make sure your TV is displaying the appropriate video source.
Use the Input, Source, or TV/Video button on your TV's remote
to change video sources. If you are having trouble changing the
video source, refer to your TV owner's manual.
• Try pressing the FORMAT button on the TiVo Premiere's front
panel several times, cycling through the various video formats.
• If your TiVo Premiere is connected to an A/V receiver, and you
are having trouble finding the correct input, try connecting the
TiVo Premiere directly to the TV instead.
• The cables you are using to connect your TiVo Premiere to your
TV or other equipment may be damaged or defective. Try using
cables that you know are working properly.