TiVo Premiere Manual page 101

Troubleshooting
Phone Dialing Option, the TiVo Premiere will make a test
connection to verify whether or not your problem was solved.
Can I use the phone while the TiVo Premiere is connecting to
the TiVo Service?
• You can interrupt the connection. To do this, pick up the phone,
then hang it up. Wait about 45 seconds. When you pick it up
again, there should be a dial tone. Repeat this process if
necessary.
What if my phone line is busy when the TiVo Premiere tries to
connect to the TiVo Service?
• The TiVo Premiere will continue to attempt to connect until it is
successful. You can check the status of the connection on the
Network & Phone screen (from TiVo Central, select 'Messages
& Settings,' then 'Settings,' then 'Network & Phone'). The time
of the most recent connection is shown at the top of the screen.
Am I charged for connections to the TiVo Service?
• The TiVo Premiere uses a standard phone line to provide the
TiVo Service; this is a local call in most areas. In some areas,
however, local and long distance toll charges may apply. You
are responsible for any phone charges. If you're not sure, check
with your phone service provider.
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Connecting via network
If you're having trouble connecting to the TiVo Service via
network, the problem might be in the connection of your TiVo
Premiere to your home network, or it might be in the connection of
your home network to the Internet.
To figure out where the problem is, try to go online and view a
website from a computer on the same network as your TiVo
Premiere. If you can't browse the web from your computer,
troubleshoot the connection from your home network to the
Internet. Try the suggestions below:
Check physical connections and cables. Ensure that all network
•
equipment is receiving power and that all cable connections for
routers, hubs, access points, and computers in the network are
working. Verify that the "link" light is lit on all devices
connected to the network.
Powercycle network devices. If you have a router or wireless
•
access point, unplug it, wait a moment, and then plug it back in.
Check your Network Settings. Verify that your Network Settings
•
are correct. See page 72.
Update router or home gateway firmware. If your home network
•
uses a router, home gateway, or wireless access point, it may
need a firmware update. Firmware is a software program that is
loaded onto a hardware device. You can usually find any