Troubleshooting - ooma HUB Quick Start Manual

If your ooma Tab is not blue or you do not hear the signature ooma dialtone, check if you have run into one of the following common
installation problems.
on the ooma Hub is blinking red
If no other button lights are on, press the ooma Tab to
illuminate the diagnostic light pattern.
on the ooma Scout is blinking red
The ooma Hub is down. Check the diagnostic light
pattern on the ooma Hub to troubleshoot the problem.
are solid red
When the ooma Hub is used with a landline, it does
not detect the phone line. Check that the ooma Hub
port is connected to a working phone jack.
wall
are solid red
The ooma Hub cannot get a network connection.
Check that the network cable is plugged in correctly.
The ooma Hub
MOdeM
plugged in) should show a solid green light.
Reboot any network devices, such as modems,
routers, hubs, switches, and any computers.
are solid red
The ooma Hub is unable to register to the ooma
network. Check your Internet connection to
see if it is working and that you can browse to
http://www.ooma.com.
or buttons do not light up
Check that the device is powered properly and that the
brightness control knob (on the right side of the unit) is
not turned all the way down.
To troubleshoot other problems, please refer to the
at http://www.ooma.com/support. You can also call ooma support seven days a week at 1-888-711-6662.
port (and the port, if
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are solid red on the ooma Scout
Make sure the ooma Hub is powered and the ooma
Tab is blue.
Check that ooma Scout
wall jack. If you have multiple phone lines, verify that
the ooma Hub and ooma Scout are connected to the
same line.
cycles between blue and red every few
seconds
Swap the phone cables going into the
ports of the ooma Hub or ooma Scout. They
PHOne
may not have been plugged in correctly.
Hear regular dialtone instead of the ooma dialtone
Check that your ooma system is powered. The ooma
Tab should be solid blue.
Check that the phone (or cordless base station) is
correctly plugged into the
Hub or ooma Scout.
If you make any outgoing phone call when
you hear the regular dialtone, regular calling
charges will apply.
nothing is heard when a phone is picked up
Check that your phone is correctly plugged into the
port of an ooma Hub or ooma Scout and that
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the port is plugged into a working phone jack.
wall
Verify your Internet connection is working properly.
Verify that the landline is working by connecting
your phone directly to a phone jack. You should
hear a regular dialtone.
section of the User Guide, or visit our online support section
troubleshooting
port is plugged into the
wall
and
wall
port of an ooma
PHOne
17