Western Digital My Passport Wireless User Manual
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Western Digital My Passport Wireless User Manual

Wireless portable hard drive
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Summary of Contents for Western Digital My Passport Wireless

  • Page 1 My Passport ® Wireless Portable Hard Drive User Manual...

  • Page 2: Wd Service And Support

    Your product includes 30 days of free telephone support during the warranty period. This 30-day period starts on the date of your first telephone contact with WD Technical Support. Email support is free for the entire warranty period and our extensive knowledge base is available 24/7. To help us keep you informed of new features and services, remember to register your product online at http://register.wd.com.

  • Page 3: Table Of Contents

    Table of Contents WD Service and Support ....... . . ii Registering Your WD Product .
  • Page 4 Connecting the Drive ......18 Ways to Connect the Drive ......18 Making a Direct Connection .
  • Page 5 Using WD Quick View with the Drive ... 51 Installing WD Quick View ....... . 51 Accessing WD Quick View Shortcut Options .

  • Page 6: About Your Wd Storage Device

    Internet connection. Plus, transfer or back up photos and videos from your SD card on the go for instant access and sharing. My Passport Wireless is the one drive for all your devices.

  • Page 7: Handling Precautions

    For information about optional accessories for this product, visit: http://www.shopwd.com http://www.wdstore.com Canada http://www.shopwd.ca http://www.wdstore.ca Europe http://www.shopwd.eu http://www.wdstore.eu All others Contact WD Technical Support in your region. For a list of Technical Support contacts, visit http://support.wd.com and see Knowledge Base Answer ID 1048. MY PASSPORT WIRELESS USER MANUAL...

  • Page 8: About The Online Learning Center

    ABOUT YOUR WD STORAGE DEVICE About the Online Learning Center WD’s online Learning Center provides the latest information, instructions, and software to help users get the most out of their personal cloud storage. This web-based guide is an interactive resource to walk users through installing and using their My Passport Wireless drive.

  • Page 9: Physical Description

    ABOUT YOUR WD STORAGE DEVICE Physical Description The drive has two LEDs: Power/Battery Status and Wi-Fi. Power and Battery Status LED Wi-Fi LED The drive has two buttons, Power and WPS, and a USB 3.0 port. Power button USB 3.0 port WPS button The drive contains a slot for an SD (secure digital) card.

  • Page 10: Understanding The Leds And Buttons

    Boot-up or USB mode activity SD card transfer activity Pulsing white USB mode standby Pulses in the color of the correlating charge state Battery charging (for example, pulses orange when charging between 20 and 49%). MY PASSPORT WIRELESS USER MANUAL...

  • Page 11: Wi-Fi Led

    UNDERSTANDING THE LEDS AND BUTTONS Wi-Fi LED The Wi-Fi LED is off when you take the My Passport Wireless drive out of the box. Wi-Fi LED Behavior/Color Indicates ... Wi-Fi not active Solid blue Wireless network connected or active (all modes)

  • Page 12: Setting Up The Wireless Drive

    Setting up the Drive the First Time Turning the Drive On Important: It is best to charge the battery before using the My Passport Wireless drive the first time as the factory charge may have decreased during shipping. (See “Charging the Battery” on page 43.) ...
  • Page 13 SETTING UP THE WIRELESS DRIVE Using a Computer and Web Browser Note: The computer must be wireless enabled. 1. Make sure the My Passport Wireless drive is turned on and both LEDs are lit. 2. Do one of the following: ...
  • Page 14 Mac computer: http://mypassport.local  Windows or Mac computer: http://192.168.60.1 (the drive’s default IP address) 5. Read the agreement and click I accept: The Secure My Passport Wireless screen displays: Record network information Wi-Fi Name: Password: Important: If you enter a new name, you will have to select the new name on the list of available networks the next time you use the drive.
  • Page 15 Follow the on-screen steps. If you changed drive name, in step 2, select the new name instead of MyPassport from the Wi-Fi list. 9. When the My Passport Wireless dashboard displays, you are ready to use your wireless drive. MY PASSPORT WIRELESS...

  • Page 16: My Cloud App On Mobile Device

    For more information about the dashboard, see “Using the Dashboard” on page 15. Using WD My Cloud App on a Mobile Device 1. On your mobile device, go to Settings and connect to the My Passport Wireless using the new name of your drive and/or your new password.
  • Page 17 6. Tap MyPassport and then tap Next to display the Secure Your Device screen: 7. (Optional) Enter or change the Wi-Fi name of your My Passport Wireless drive. 8. (Optional) If you want to assign or change a password, enter it in both password fields.
  • Page 18 SETTING UP THE WIRELESS DRIVE 9. Tap Save Changes. The following page displays:. 10. On your mobile device, go to Settings and connect to the My Passport Wireless using the new name of your drive and/or your new password. MY PASSPORT WIRELESS...
  • Page 19 11. Tap the My Cloud icon on your mobile device and tap MyPassport (or whatever you named your drive) to display the following confirmation screen: 12. Click Continue Using WD My Cloud App to display your folders. 13. You can now open any of the folders to view its contents:...

  • Page 20: Using The Dashboard

    This chapter provides an overview of the dashboard. Accessing the Dashboard After you connected the My Passport Wireless drive, any time you want to see the dashboard, open a browser and type one of the following: ...

  • Page 21: Icons

    SMART failure, or failure of the data volume to mount. Help Click to connect to WD Learning Center, online Help, Technical Support, and information about the drive. Navigation Icons Use the navigation icons to open screens where you can configure settings as you please.

  • Page 22: Viewing Drive Status

    Hardware page, where you can view more detailed battery information. Connection Type Panel Illustrates the current connection type: Direct, Hotspot, or Home Network. Click the panel to display the Wi-Fi page, where you can change how the drive is connected. MY PASSPORT WIRELESS USER MANUAL...

  • Page 23: Connecting The Drive

    Connect the wireless drive directly to your computer – Set up a direct connection from your computer or a mobile device to the drive by joining the My Passport Wireless drive's Wi-Fi network. Referred to as Direct or AP mode.
  • Page 24 Connect the wireless drive to a public Wi-Fi network and the Internet – Set up the My Passport Wireless drive to join a public wireless network and share the Internet. Any other computers or devices connected to the public wireless network are unable to see your data.

  • Page 25: Usb Connection

    Plug the drive into your computer (USB mode) – Connect your computer and your My Passport Wireless drive with a USB cable, essentially turning the drive into a Direct- Attached Storage (DAS) drive. In this case, there is no wireless connectivity so you don’t get Internet access and are unable to display the My Passport Wireless web interface.

  • Page 26: Making A Direct Connection

    After setup, when you want to connect to your computer (if not already connected), follow these steps: 1. Make sure the My Passport Wireless device is on, the Power and Battery Status LED is lit, and the Wi-Fi LED is solid blue.
  • Page 27 Making a Direct Connection to a Mobile Device via WD My Cloud This procedure assumes you have already downloaded the WD My Cloud app on a mobile device and connected wirelessly to the My Passport Wireless drive at least once. (See “Using WD My Cloud App on a Mobile Device”...

  • Page 28: Connecting To A Public Wi-Fi Network/Internet

    Internet. Connecting the My Passport Wireless drive to a public Wi-Fi Network gives you access to your files as well as to the Internet. If you set up a password for your drive during setup, when you are connected to a public Wi-Fi Network, others are not be able to see the content of the drive.
  • Page 29 My Passport Wireless network. If you select DHCP, addresses will automatically be assigned to devices that connect to the My Passport Wireless network. If you select Static, you must assign static addresses to clients on the network. IP Address IP address of the My Passport Wireless drive.

  • Page 30: Connecting To Your Home Wi-Fi Network

    If the network you joined has Internet connectivity, you now have Internet access. And if other computing devices join the My Passport Wireless drive's Wi-Fi network, they will also have Internet access and access to the drive's content. If you’ve set a password for the drive, no computer or device on the public Wi-Fi network can access your drive.
  • Page 31 Click Use WPS and enter your router’s WPS PIN. To generate a WPS PIN, see the documentation that comes with your router. Note: You cannot connect a device to your My Passport Wireless using WPS, but you can connect your My Passport Wireless to a Wi-Fi router using WPS.

  • Page 32: Viewing Or Changing The Drive's Advanced Wi-Fi Settings

    Wi-Fi network, you have access to the media (by DLNA) on your My Passport Wireless drive as well as Internet access (provided your home Wi-Fi network has Internet connectivity). Other devices that connect to your home Wi-Fi network have the same kind of access.
  • Page 33 CONNECTING THE DRIVE 2. Click the settings icon in the upper right of the My Passport Wireless box to display the current Wi-Fi settings: 3. View or change the settings. Wi-Fi Name Wireless network name. Security Type Select the type of security to be applied to the drive’s Wi-Fi network: •...

  • Page 34: Removing A Connection

    CONNECTING THE DRIVE MAC Address Unique identifier of the My Passport Wireless drive's network interface. IP Address IP address of your My Passport Wireless drive. DHCP Service Service that assigns IP addresses to devices on the My Passport Wireless network. On by default. If you turn the service Off, you must assign static addresses to clients on the network.

  • Page 35: Loading Content On Your Drive

    One of the first things to do with your drive is to load content to it using a USB connection, a wireless connection, an Android/iOS mobile device with WD My Cloud, or a compatible wireless camera. Another way to load content is to back up a computer to the drive.
  • Page 36 Using a Wi-Fi Connection to Load Content When you first connect to the My Passport Wireless Wi-Fi network, none of your media is on the drive. You can start copying files from your computer or other devices on the network to the drive using Wi-Fi.

  • Page 37: Using A Compatible Wireless Camera

    FTP. The drive supports default Anonymous login and takes advantage of Wi- Fi security for protection. The My Passport Wireless drive is compatible with wireless cameras that support FTP, such as Nikon WT-2 and Canon WFT. See Knowledge Base Answer ID 11737 for information on compatible cameras.

  • Page 38: Backing Up A Computer To The Drive

    LOADING CONTENT ON YOUR DRIVE Backing up a Computer to the Drive Following is a brief overview of using your My Passport Wireless drive as a backup destination. To back up files, the drive must be connected to the computer physically with a USB connection.
  • Page 39 5. Double-click the WD SmartWare Setup file. 6. Follow the online instructions to complete the installation. Launching WD SmartWare Software After Installation Use one of the following options for WD SmartWare software once you have installed it:  Windows 7: From the Start menu, click Programs >...
  • Page 40 USB mode to use Apple Time Machine. The My Passport Wireless drive can store these backups, so that if your hard drive or operating system should crash, or you lose a file, you can easily restore it to your computer.

  • Page 41: Using An Sd Card With The Drive

    Viewing Content Imported from an SD Card Viewing Content on an SD Card It is easy to move or copy content from an SD card to your My Passport Wireless drive. Moving or Copying Content from an SD Card 1. Insert the SD card containing your media files into the drive’s SD card slot.

  • Page 42: Viewing Content Imported From An Sd Card

    Note: Besides using the computer to check the files from an SD card, you can also do it with the WD My Cloud mobile app. To use the mobile app, you must sync the content onto the My Passport Wireless drive first.

  • Page 43: Viewing Content On An Sd Card

    For a Windows PC, in the left pane of the File Explorer window, click Network > MYPASSPORT > SD.  For a Mac computer, in the left pane of the Finder window in the SHARED section, double-click MYPASSPORT > SD MY PASSPORT WIRELESS USER MANUAL...

  • Page 44: Playing/Streaming Videos, Photos, & Music

    Enabling Media Streaming On the Media page you can enable or disable media streaming, refresh or rebuild your media database on the My Passport Wireless drive, and see a count of the photo, video, and music files on the drive.

  • Page 45: Accessing Your Content Using Media Players

    Accessing Your Content Using Media Players Once you have copied your files to the My Passport Wireless drive, connect the drive to your home network or directly to the media player. You can use a variety of media players to stream media.

  • Page 46: Using The Drive With A Dlna-Enabled Mobile App

    Using the Drive with a DLNA-Enabled Mobile App The My Passport Wireless drive has a DLNA media server built in. Mobile apps with DLNA support from the Apple App store or Google Play can see and access the content stored in the drive.

  • Page 47: Using The Battery

    To optimize how long the battery will keep sufficient charge, click Battery Life.  To optimize media processing, click Performance. There is no difference between the two options if your My Passport Wireless drive is plugged into an outlet and running on AC Power. MY PASSPORT WIRELESS...

  • Page 48: Charging The Battery

    USING THE BATTERY Charging the Battery Important: It is best to charge the battery before using the My Passport Wireless drive the first time as the factory charge may have decreased during shipping. If you plan to store the drive, charge the battery before and after you store it.

  • Page 49: Performing Administrative Functions

    1. Click the Admin icon on the navigation bar to display the Admin screen. Changing the Password and Device Name 1. In the My Passport Wireless section of the screen, view or modify the following basic device settings: User Name The administrator’s user name is Admin.

  • Page 50: Changing The Language

    WARNING! Please note that modifying or attempting to modify this device outside the normal operation of the product voids your WD warranty. To enable SSH, click the toggle button to On. In the SSH screen that displays, note the User Name and Password, click the I Accept check box, and click OK.

  • Page 51: Locking The Drive

    1. Click the Hardware icon on the navigation bar to display the Hardware screen (shown above). 2. In the Power section, you have two options:  To shut down the My Password Wireless drive, click Shut Down.  To reboot the drive, click Reboot. MY PASSPORT WIRELESS USER MANUAL...

  • Page 52: Resetting Your Drive And Password

    1. Click the Admin icon on the navigation bar to display the Admin screen. WARNING! Interrupting the factory restore process may damage the My Passport Wireless drive. Wait until after the reboot to use the drive again. MY PASSPORT WIRELESS...
  • Page 53 2. When the restore is complete, the Reconnect to Network screen displays. 3. When the restore is complete, the Reconnect screen displays. 4. Follow the on-screen instructions to reconnect your drive. MY PASSPORT WIRELESS USER MANUAL...

  • Page 54: Updating Firmware

    Available Updates area. 1. Click Check for Update. 2. Review the Update Firmware screen that displays. 3. If an update is available, click Install and Reboot. When the update is complete, your drive reboots. MY PASSPORT WIRELESS USER MANUAL...

  • Page 55: Performing A Manual Update

    Go to to locate and download an available lick the Online location of the WD My Passport Wireless file to your computer, or c firmware link at the bottom of the screen. 2. Download the latest firmware file. 3. Connect to the drive’s Wi-Fi network (direct connection).

  • Page 56: Using Wd Quick View With The Drive

    WD Quick View when the drive is connected to a Mac computer by a USB. The My Passport Wireless drive comes with the WD Quick View app. WD Quick View allows you to perform the following functions quickly and efficiently: ...
  • Page 57 USING WD QUICK VIEW WITH THE DRIVE 2. Access the online Learning Center Welcome page for My Passport Wireless: www.wd.com/setup/mypassportwireless: 3. Click Go to Downloads to display the Downloads page: 4. In the WD Quick View box, click Download. WD Quick View software installs the WD Quick View icon...

  • Page 58: Accessing Wd Quick View Shortcut Options

    1. Right- or left-click the WD Quick View icon in the system tray to display a menu. 2. Move the pointer over or click to select your My Passport Wireless drive and display a sub-menu 3. Select the desired option.

  • Page 59: Getting Support

    Support Page The Support page enables you run diagnostic tests and generate system reports to send to Customer Support and gives you the opportunity to join WD’s Product Improvement Program. To display the Support Page, click Support on the navigation bar.
  • Page 60 Note: To complete the test, make sure the drive is plugged into AC power. Product Improvement Program If you join the program, your drive periodically sends its serial number to WD along with basic drive information. The benefit is that you help improve future product updates and enable the Western Digital Support team to help you more efficiently.

  • Page 61: Problems And Solutions

    MyPassport and set up the Wi-Fi password. Connections I disconnected the drive from WD My Cloud Mobile app. Do I have to set up the connection to the mobile app next time? No, as long as you set up the connection previously, and your mobile device is wirelessly connected to the drive.

  • Page 62: Battery And Performance Faq

    The Public share is not accessible from a client computer. This is most likely because the My Passport Wireless drive was disconnected from the USB port without safe removal. To solve this problem, you can run scandisk from a Windows computer.

  • Page 63: Drive Format

    My drive cannot be detected by another device when connected via USB port. My Passport Wireless is preformatted as an exFAT file system. Some devices (such as computers running Windows XP or WD TV media player) may not support this file system.

  • Page 64: Appendix A. Technical Specifications

    3.39 in (86 mm) 1 TB 3.39 in (86 mm) 2 TB 3.39 in (86 mm) Height 500 GB 0.86 in (21.8 mm) 1 TB 0.96 in (24.4 mm) 2 TB 1.17 in (29.8 mm) MY PASSPORT WIRELESS USER MANUAL...
  • Page 65 Temperature Operating temperature: 0°C to 35°C (32°F to 95°F) Non-operating temperature: -20°C to 60°C (-4.0°F to 140°F) Humidity Operating humidity: 10%-80% (non-condensing) Non-operating humidity: 5%-90% Altitude Up to 10,000 MSL Drive format exFAT RoHs compliant MY PASSPORT WIRELESS USER MANUAL...

  • Page 66: Appendix B: Compatible Media Formats

    JPEG, PNG, TIF, BMP Note: Some devices may not support playback of all these files. Please refer to your device’s user manual to see which formats are supported. Formats Compatible with WD My Cloud App Photo jpg, png, gif, tiff, bmp...

  • Page 67: Appendix C. Compliance And Warranty Information

     Consult the retailer or an experienced radio/television technician for help. Any changes or modifications not expressly approved by WD could void the user’s authority to operate the equipment. Note: The country code selection is for non-US models only and is not available for all US models.
  • Page 68 Son fonctionnement est sujet aux deux conditions suivantes: (1) le dispositif ne doit pas produire de brouillage préjudiciable, et (2) ce dispositif doit accepter tout brouillage reçu, y compris un brouillage susceptible de provoquer un fonctionnement indésirable. MY PASSPORT WIRELESS USER MANUAL...

  • Page 69: Ce Compliance For Europe

    2011/65/EU. A “Declaration of Conformity” in accordance with the applicable directives has been made and is on file at Western Digital Europe. Подтверждение соответствия Минкомсвязи России: Декларация соответствия № Д-РД-xxxx от DD.MM.YYYY года, действительна до DD.MM.YYYY года, зарегистрирована в Федеральном агентстве связи DD.MM.YYYY года MY PASSPORT WIRELESS USER MANUAL...

  • Page 70: Battery Safety

     Do not leave the battery in charging mode for extended period.  The battery operates best at from 20°C+5 °C.  Retain the original product literature for future reference. MY PASSPORT WIRELESS USER MANUAL...

  • Page 71: Warranty Information

    APPENDIX C. COMPLIANCE AND WARRANTY INFORMATION Warranty Information Obtaining Service WD values your business and always attempts to provide you the very best of service. If this Product requires maintenance, either contact the dealer from whom you originally http://support.wd.com purchased the Product or visit our product support website at information on how to obtain service or a Return Material Authorization (RMA).

  • Page 72: Gnu General Public License ("Gpl")

    Software, is solely at your own risk. Western Digital is not responsible for any such modification or tampering. Western Digital will not support any product in which you have or have attempted to modify the Software supplied by Western Digital. MY PASSPORT WIRELESS USER MANUAL...
  • Page 73 Information furnished by WD is believed to be accurate and reliable; however, no responsibility is assumed by WD for its use nor for any infringement of patents or other rights of third parties which may result from its use. No license is granted by implication or otherwise under any patent or patent rights of WD.

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