Appendix; Troubleshooting - Home Guard CCTV Security Kit Instruction Manual

5.1

Troubleshooting

If a solution to your problem is not listed below, please contact our technical support team.
PROBLEM

System is not receiving power, or
is not powering up.

Remote control is not detected by
the system.

HDD is full and the unit is no
longer recording

Mouse not detected by the
system.

There is no picture on selected
channels / camera picture is not
being displayed.

A "whirring" noise is coming from
the system.

The system beeps at start up.

The system beeps during motion
detection.
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5 Appendix

POSSIBLE CAUSES

Cable from power adapter is loose or
unplugged.

Cables are connected but system is not
receiving sufficient power.

Batteries in the remote control are
drained.

There are no batteries in the remote
control.

Overwrite mode is not enabled.

Mouse cable not firmly connected to
the system.

Mouse is not connected to the system.

System needs to be reset.

Camera cables are loose or have been
disconnected.

Fan is active.

Motion detection is enabled and the
alarm buzzer is activated.
SOLUTIONS

Confirm that all cables are connected correctly.

Confirm that the power adapter is securely connected to the
back of the unit.

Confirm the system is powered on (LED indicators on front
panel should be on)

If the DVR is connected through a power bar or surge protector,
try bypassing it and connecting power directly from the mains
socket to the DVR.

Confirm that there is power at the outlet.

Install 2x fresh AAA 1.5V alkaline batteries in the remote
control. Ensure correct orientation.

Check configuration in Main Menu  System  General.

Firmly connect the mouse cable to the USB port on the rear
panel of the DVR.

Power off the system (disconnect power cable). Firmly connect
a USB mouse to the USB port on the rear panel of the DVR.
Reconnect the power cable to the DC 12V port.

Check the camera video cable and connections.

Disconnect and reconnect the cable at both the system and
camera ends.

Reconnect the camera to another channel or use another cable.

This is normal – the exhaust fan is working.

This is normal.

Check configuration in Main Menu  Setup  Alarm.
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