Updating Software; Support - AJA io XT Installation And Operation Manual

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Updating Software

Support

Check on the AJA Video website (http://www.aja.com/support/io/io-xt.php) for
software updates. If any are available, download the file and read any associated
instructions prior to installing the software.
When calling for support, first check over your system configuration and ensure
everything is connected properly. Even if you cannot find the cause of the problem,
having this information at hand will help when you call AJA Customer Support for
help.
If the problem is unknown or you need general help, first contact the dealer where
you purchased the product. AJA dealers offer product support for many service
requirements.
If the problem is a 3rd-party software operational issue, Mac system issue, , then
call Apple Customer Support or the 3rd-party software manufacturer for help.
If the problem is an AJA Video Io XT issue, then contact AJA Video Customer
Support using one of the methods listed below:
Contacting by Mail Address:
180 Litton Drive, Grass Valley, CA. 95945 USA
Telephone: 1.800.251.4224 or 1.530.274.2048
Fax: 1.530.274.9442
Web: http://www.aja.com
Support Email: support@aja.com