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BT Premium userguide
Hints & Tips
How to book a
Contact us on UK Freefone 0800 77 88 77 option 1 then select option 2 to book your BT Premium call. Please quote
BT Premium call
your EB account number.
How can I make the most
Consider selecting instant entry to the call so your participants have easy access. Combine this with Pre-registration
of my BT Premium call?
to capture participants details and manage attendance in advance of your call. If your speakers would like a Question
and Answer session at any time during their call, our trained BT Premium Event Management team can professionally
manage this session for you - ensuring that questions are asked in an organised and timely manner. Use BT Vantage
Point to enhance control over your conference call by viewing the list of participants and managing the Q&A queue.
If there are any slides, documents, spreadsheets or other applications that need to be shared or amended with
the participants, our web based online sharing tools Live Meeting or WebEx Event Center are perfect to make sure
the audience is more engaged during your BT Premium call. Just let your conference coordinator know which web
collaboration tool you want to use with your BT Premium call.
Test call
If you are new to the BT Premium service and are unsure how the conference call will run, we will be happy to run a
test call with you, just ask at the time of booking.
Set meeting times that
Remember your participants may be in time zones other than your own.
work across time zones
Double check the confir-
Be sure to check the details of your confirmation email upon to receipt to ensure accuracy.
mation email for accuracy
Communication prior to
A BT Event Call Coordinator will contact you prior to your call to confirm details, discuss how the call is run, review
the call is critical
web conferencing details, and answer last minute questions.
Cancel a call
If you must cancel your call, please contact the BT Conferencing Help Desk 24 hours prior to start time.
For more information, please refer to the cancellation policy, which is located in your confirmation email.
For interactive conferenc-
If you have a large conference, your conference call will generally be listen only. However, if you have an interactive
es, participants may mute/
call, participants may mute and unmute their lines.
unmute their phones by
pressing * then 6
Operator assistance
If you are experiencing any difficulties during your call, you can ask an operator to join your call by pressing * then 0
on your telephone keypad. They will be able to troubleshoot for you there and then.
Remind participants about
If you recorded the event, remind participants (and other invitees who did not attend the meeting) that there is
follow-up or review
Replay and recording available (if applicable).
Post-call features will be
If the host has requested post-call features, such as a participant list or a recording of the conference, this informa-
sent to host
tion will be sent after the conference.
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