Scanning Problems; The Scanned Data Cannot Be Saved In The Specified Location - Kyocera Mita GA-1310 Operator's Manual

3 TROUBLESHOOTING

Scanning Problems

This section describes troubleshooting for using scan data.
 The scanned data cannot be saved in the specified location
Problem Description
I have scanned a document from the [SCAN] button on the control panel by using the SMB/FTP/OTHER menu, but the
data is not saved in the specified location.
Corrective Action
Check the following points:
[SCAN TO SMB]
 The network path to the folder where you want to store the scanned data is correctly specified.
 The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.
 The option to enable sending scan jobs over SMB is enabled. For instructions on how to enable this option, refer to the
Configuration and Setup.
[SCAN TO FTP]
 The path to the folder in the FTP server where you want to store the scanned data is correctly specified.
 The user name and password entered into the [LOGIN USER NAME] and [PASSWORD] boxes are correct.
 The FTP server is operating properly.
 The option to enable sending scan jobs to an FTP server is enabled. For instructions on how to enable this option,
refer to the Configuration and Setup.
[SCAN TO MAILBOX]
 The mailbox name specified in the [MAILBOX NAME] box is correct.
To find information about troubleshooting other than the above, refer to the Troubleshooting Guide.
46

Scanning Problems