Troubleshooting - Bose Solo 15 Owner's Manual

Troubleshooting

Problem
TV base is too
large to place on
the system
No power
No sound
What to do
• Place the sound system in another location such as on an open shelf
under the TV.
• If possible, mount your TV on the wall above the sound system.
• Make sure the power cord is securely connected on both ends.
• Make sure the power cord is plugged into a live AC (mains) outlet. If
the outlet is controlled by a switch, make sure the switch is in the ON
position or test the outlet using a lamp.
• Reset the system: Unplug the power cord for at least one minute.
Plug the power in again and listen for the system to emit two tones
confirming it has power.
• Make sure the Solo system is not muted.
• Increase the volume.
• Turn off all devices connected to the Solo system except the one you
want to hear.
• Make sure the audio cable is plugged into a connector on your TV
labelled Audio Output or Audio OUT, not Audio Input or
Audio IN.
• Make sure all cable connections are correct and secure on the Solo
system, TV, and other connected sources. If using an optical cable,
refer to page 12 for important instructions.
• Check that the correct TV input is selected.
• Check that your TV's audio output is enabled. See your TV owner's
guide for information.
• If the sound system is connected to a TV output labelled
VARIABLE (VAR), make sure the TV internal speakers are turned off,
the TV volume is turned up, and the TV is not muted.
• You may need to use an alternate connection. Refer to page 17.
• If connecting through a TV headphones output, increase your TV
volume to the maximum limit.
• If connecting to two devices, ensure that you are not using an optical
cable and coaxial cable.
• Unplug the system's power cord from the AC (mains) outlet for one
minute.
• Reset the system: Unplug the power cord for at least one minute.
Plug the power in again and listen for the system to emit two tones
confirming it has power.
Operation
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