Sagem MYX5 User Manual page 66

72 pages MYX5-eng
Troubleshooting
P - S
ROBLEM
SIM LOCKED message
LOCK SIM
No call connection
66
31/05/02 9:20
ITUATION
Three wrong PIN codes have been entered. Enter your PUK code to
unlock the SIM card.
You must then enter: **05*PUK*PIN*PIN#
PUK: PUK code (Personal Unblocking Code) supplied by your operator.
PIN: your PIN code.
After 10 failed attempts, the SIM card is permanently locked. You will
then need to contact your operator or SMC to obtain a new SIM card.
At the request of the operator, the mobile may be used only with certain
types of SIM cards. This message indicates that the SIM card used is not
suitable.
Remove the SIM card and restart the mobile. If the SIM ABSENT message
appears, check the compatibility of the SIM card with the company that
sold you the mobile. Otherwise, contact the after-sales service.
Check the called number. Check that at least one signal strength bar is
present. If the R icon appears without any operator name being dis-
played, only emergency calls are possible.
Check that your call credit with your operator has not been used up.
Check that the SIM card used offers the service that you are requesting
and that its validity has not expired.
Check and deactivate the restriction on outgoing calls if necessary.
Page 66
ACTIONS