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The Wireless Gateway 2 enables you to personalize your home network. Features that
can be customized using the Admin Tool include:
• Parental Controls: Create rules for different network devices.
• Firewall: Manage network security settings.
• Wireless Network Info:
The default Network Names (SSIDs)
can be changed. You may find it helpful
to keep the -2.4 and -5 in the Network
Names (SSIDs) to distinguish between
the two network bands.
The default Network Key (Password),
which is the same for both 2.4 and
5 GHz network bands, can be changed. You can change each band separately
or use the same password for both. Keep in mind that they are case-sensitive.
Note: To edit your wireless network info in the Admin Tool, go to Gateway > Connection > Wi-Fi.
For more information about the Wireless Gateway 2, visit
http://customer.comcast.com/userguides and download the User Guide.
Wi-Fi Connectivity Tips
If you're having trouble connecting a Wi-Fi device
networks (or if neither network appears in the available networks list), simple actions
may help.
Try the following tips in order. After trying a tip, see if you can connect to your network
by repeating Steps 2A-2F (p. 3-4). If you can't connect, try the next tip.
If none of the above tips resolve your connection issue, reset the Wireless Gateway 2.
Caution:
Resetting the Gateway will disrupt XFINITY Voice and Internet services for
at least five minutes. Therefore, during the reset, you'll be unable to make or
receive any calls, including calls to 911 or emergency services.
Tip 1. Move the Wi-Fi device next to the Wireless Gateway 2.
Tip 2. On the Wi-Fi device, turn the Wi-Fi setting off and then on.
Tip 3. Restart the Wi-Fi device by powering off and then on.
Following are two ways to reset the Wireless Gateway 2.
• Use a thin object to press the Reset button on the back panel.
Hold for 2-5 seconds, and then release.
Caution:
Holding the Reset button for 15 seconds or more will
restore default factory settings. Any changes you've
made to the Wireless Gateway 2 (such as passwords,
parental controls, or firewall settings) will be lost.
• Unplug the Wireless Gateway 2 and remove the battery from the
bottom panel (if you have one). Replace the battery, then replug.
If you change your default
wireless network settings, write
down the information to replace
the default wireless network
settings on p. 2. You'll need the
new information to connect
Wi‑Fi devices to your network
in the future.
to your 2.4 and 5 GHz Wi-Fi
Or
5
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