Smart Diagnosis - LG LFXS2463 Series Owner's Manual

SMART DIAGNOSIS

(In some models).
Should you experience any problems with your
refrigerator, it has the capability of transmitting
data via your telephone to the LG service center.
This gives you the capability of speaking directly
to our trained specialists. The specialist records
the data transmitted from your machine and
uses it to analyze the issue, providing a fast and
effective diagnosis.
If you experience problems with your refrigera-
tor, call 1-800-243-0000. Only use the Smart
TM
Diagnosis feature when instructed to do so by
the LG call center agent. The transmission
sounds that you will hear are normal and sound
similar to a fax machine.
TM
Smart Diagnosis cannot be activated unless
your refrigerator is connected to power. If your
refrigerator is unable to turn on, then trouble-
shooting must be done without using Smart
TM
Diagnosis.
Using Smart Diagnosis
First, call 1-800-243-0000. Only use the
TM
Smart Diagnosis feature when instructed to
do so by the LG call center agent.
1. Lock the display. To lock the display, press and
hold the Lock button for three seconds. (If the
display has been locked for over five minutes,
you must deactivate the lock and then ractive
it).
2. Open the right refrigerator door.
3. Hold the mouthpiece of your phone in front
of the speaker that is located on the right hinge
of the refrigerator door, when instructed to do
so by the call center.
SMART DIAGNOSIS
TM
4. Press and hold the Freezer Temperature button for
three seconds while continuing to hold your phone to
the speaker.
5. After you hear three beeps, release the Freezer
TM Temperature button.
6. Keep the phone in place until the tone transmission
has finished. This takes about 15 seconds, and the
display will count down the
time. Once the countdown is over and the tones have
stopped, resume your conversation with the specialist,
who will then be able to assist you in using the
information transmitted for analysis.
NOTE
For best results, do not move the phone while the
tones are being transmitted.
If the call center agent is not able to get an
accurate recording of the data, you may be asked
to try again.
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