Dension Lite BT Manual For Installation
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Dension Lite BT Manual For Installation

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Troubleshooting Guide for Installing
Dension Products
2014

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Summary of Contents for Dension Lite BT

  • Page 1 Troubleshooting Guide for Installing Dension Products 2014...

  • Page 2: Table Of Contents

    I. The Gateway Lite (GWLxxx, GBLxxx) volume is distorted/lower than my Radio or CD player. Is there any option to change the volume output levels?........9 J. Gateway Lite BT iPod/iPhone/iPad compatibility ............9 K. iPod/iPhone not recognized ..................10 L.
  • Page 3 Gateway Lite BT L. How to generate the GW_EES.BIN file: ..............25 N. Audi with different steering wheel buttons ............. 27 O. There is no Phone menu on Audi ................27 P. DIP switch settings ....................28 500 (GW51MO2) ................29...

  • Page 4: Gateway Lite Bt

    Troubleshooting Guide for Installing Dension Products Troubleshooting Guide 1. Gateway Lite BT a. No ID3 display on BMW (how to set radio to display text) b. How to capture GW_EES.BIN c. Is there any track limit d. What do I do with the loose brown wire in harness e.

  • Page 5: How To Set Text Display On Bmw

    A. How to set text display on BMW: Please note: The Gateway Lite BT is capable of displaying text only on BMW radios Gateway Lite BT is not capable of full menu browsing, you will only have music information display There are 3 different types of display available (Radio;...

  • Page 6: How To Set Text Display On Toyota

    Troubleshooting Guide for Installing Dension Products On some BMW radios, there is an ‘M’ button between the Next Track and Previous Track buttons to change the function to FF (Fast Forward) and REW (Rewind). On these radios, use the ‘M’ button for the text activation procedure: 1.

  • Page 7: How To Get/Generate The Gw_Ees.bin File

    Gateway Lite BT C. How to get/generate the GW_EES.BIN file: The GW_EES.BIN file provides important information regarding the exact firmware version the basic settings (text, or car configuration) connected devices (like DAB+G) To generate the file you need to have a simple USB thumb drive which is...

  • Page 8: Is There A Limit On The Number Of Tracks The Gateway Can Handle

    E. Is there any recommendation on how to organize music? The Lite BT is a non-text capable device (except BMW or some Toyota where id3 tags can be displayed) so we recommend the use of USB drives that do not exceed 64 GB in size, because it is simply too difficult to search through music above this size.

  • Page 9: The Gateway Lite (Gwlxxx, Gblxxx) Volume Is Distorted/Lower Than My Radio Or Cd Player. Is There Any Option To Change The Volume Output Levels

    4 or 12 speakers. Therefore we use default settings that work in most cases. If in your case it does not and the volume is too loud, distorted or low compared to other sources, please go to the Dension website and download the volume configuration files and read the specific Knowledgebase article: http://www.dension.com/knowledge-base/the-gateway-lite-gwlxxx-gblxxx-volume-is-distorted-...

  • Page 10: Ipod/Iphone Not Recognized

    Test the system with a different Apple product  Disconnect and reconnect the Gateway hardware from the power  Check the Dension website. There might be an available update for the Gateway L. USB compatibility Flash Memory and Hard Disk Drives File system: FAT32...

  • Page 11: Phone Compatibility

    O. Phone issues The Gateway Lite BT offers both HFP and A2DP features. Since there is no text option, there will be no information on the radio screen upon receiving or making a phone call. Frequently asked questions regarding telephony:...

  • Page 12: No Sound On A Bmw - Only Control

    Troubleshooting Guide for Installing Dension Products P. No sound on a BMW – only control There might be 2 specific root causes to this issue: The car has a DSP unit installed The CD-Changer plug has not been connected correctly on GBL3BM1 (17-pin – also known...

  • Page 13: Bmw-Specific Issues (Volume Changing, Cdc Cannot Be Selected)

    Gateway Lite BT If the firmware update was not successful, that could mean: there was no music content on the USB drive, so the Gateway Lite BT did not recognize it there were more than one partitions on the USB drive the USB drive was formatted to NTFS (or any other than FAT32) the updated was already installed on the Gateway =>...

  • Page 14: Igateway

    Troubleshooting Guide for Installing Dension Products 2. iGateway a. iPod/iPhone/iPad compatibility b. iPod/iPhone not recognized c. There is no text d. There is no sound (BMW) e. Factory phone sound is not audible No sound from satellite or phone (repining wires on BMW 17 PIN) g.

  • Page 15: Igateway Ipod/Iphone/Ipad Compatibility

    Disconnect and reconnect the Gateway hardware from the power  Check the Dension website. There might be an update available for the Gateway C. There is no Text: The iGateway is designed for vehicles with text display. It will not operate properly in non-text mode, (although BMWs can operate in that mode too).

  • Page 16: No Sound On A Bmw - Only Control

    Troubleshooting Guide for Installing Dension Products To set text from the text selection menu: 1. Turn the Radio ON and select the Gateway (CD-Changer) 2. Disconnect all devices from the Gateway and wait until CD5 / Track99 is displayed on the radio 3.

  • Page 17: Factory Phone Sound Is Not Audible (No Sound)

    The root cause of this problem is the lack of certain wires (for sound) in the 10 pin Molex (white) connector (Dension piece). In that case the wires have to be repined in the harness to make it work properly.

  • Page 18: Bmw-Specific Issues (Volume Changing, Cdc Cannot Be Selected)

    Troubleshooting Guide for Installing Dension Products Update procedure: delete all previous update files and reset your iPod extract the downloaded ZIP archive copy the update package to the iPod using iTunes (approx. 750 files) disconnect iPod from PC turn the car radio on and change the source to Gateway (CD changer) select Music/Genres/_config/GW_Menu/Update/Start_Update and start playback on the iPod insert iPod into the cradle or dock cable –...

  • Page 19: Volume Is Distorted Or Low Compared To Other Sources

    iGateway J. Volume is distorted or low compared to other sources The iGateway has no USB port, so an iPod has to be used to change the output volume. Visit our homepage, go to Knowledgebase and look for the volume configuration files in the Download section.

  • Page 20: Gateway Pro Bt Support Issues

    Troubleshooting Guide for Installing Dension Products 3. Gateway Pro BT support issues a. iPod/iPhone/iPad compatibility b. iPod/iPhone is not recognized c. USB compatibility d. firmware update e. phonebook content is not visible f. there is no sound from iPod/iPhone and/or USB (BMW) g.

  • Page 21: Gateway Pro Bt Ipod/Iphone/Ipad Compatibility

    Check the charging status. If there is no charging the problem might be installation related (no ground cable connected on VW/Audi)  Test the system with a different Apple product  Disconnect and reconnect the Gateway hardware from the power  Check the Dension website. There might be an available update for the Gateway...

  • Page 22: Usb Compatibility

    Troubleshooting Guide for Installing Dension Products C. USB compatibility Flash Memory and Hard Disk Drives File system: FAT32 Storage capacity: up to 256 GB of music content Music format:   MPEG1 Layer 3 : 32; 44,1; 48 kHz (32 - 320kbps);...

  • Page 23: Phonebook Content Is Not Visible

    If it does not solve the problem, perform a FW update on the Gateway and the phone and check the system with another phone. And open a ticket on our support site (http://techsupport.dension.com). F. There is no sound from iPod/iPhone and/or USB This problem could occur if...

  • Page 24: Factory Phone Option Does Not Work

    Troubleshooting Guide for Installing Dension Products Please check the following: installation car specifications (DSP is not supported on BMWs) make sure there is no device to conflict the Gateway check all sources (iPod/iPhone; USB) to find out if the problem related is to one source or all G.

  • Page 25: Cdc Not Removed Properly (Cd-Changer Is Still Present On Ibus)

    Gateway Pro BT support issues I. CDC not removed properly (CD-Changer is still present on iBus) On BMW, it happens quite often that they forget to disconnect the original CD-Changer properly. Please note: The installer needs to disconnect all cables physically at the CD-Changer (2 separate wires), otherwise they will experience strange issues like: Volume changes automatically/randomly within 10-15 seconds CD-Changer source can or cannot be selected but even if you select it, you are back to...
  • Page 26 Troubleshooting Guide for Installing Dension Products 3. Select the Gateway as a source (eg. CD-Changer) 4. Turn the whole system OFF, remove the key from the ignition 5. Wait for 2 minutes 6. Turn the system ON (e.g. radio) 7. The USB will start to operate Wait 10 seconds, disconnect and check the content on a PC.

  • Page 27: Audi With Different Steering Wheel Buttons

    Gateway Pro BT support issues N. Audi with different steering wheel buttons On certain Audis, the steering wheel controls might differ. If the steering wheel buttons look like the one below, the Gateway Pro BT is compatible: Please note: The controls are different and this information is not detailed in the manual. right button: - play view: enter menu - menu view: next level in the menu...

  • Page 28: Dip Switch Settings

    Troubleshooting Guide for Installing Dension Products 5. if yes: contact Dension support P. DIP switch settings There are 6 DIP switches on the Gateway Pro BT. The default setting is all OFF because car configuration is set by the Car harness (cable detection).

  • Page 29: Gateway 500 (Gw51Mo2) Support Issues

    Gateway 500 (GW51MO2) support issues 4. Gateway 500 (GW51MO2) support issues a. iPod/iPhone compatibility b. USB compatibility c. USB does not work d. firmware update e. alternator noise via AUX f. volume issues g. installation and programming issues...

  • Page 30: Ipod/Iphone/Ipad Compatibility

    Troubleshooting Guide for Installing Dension Products A. IPod/iPhone/iPad compatibility It has the same compatibility as the Gateway Lite BT, so Lightning based Apple devices (iPhone 5 / 5c / 5s, iPod touch 5 or nano 7 ) can be used only with a Lightning to 30 pin adapter.

  • Page 31: Firmware Update

    G Installation / Programming issues Installing a GW500 is more difficult than to install a Gateway Lite BT, iGateway or Pro BT. The problems are usually the lack of the experience and knowledge on the installation. The most common issues are:...
  • Page 32 In most cases the enabling procedure can be done using an official service computer, however we recommend the use of Autologic when enabling in a BMW, because there is a Dension Gateway installation specific coding menu on the enabler the service managers at BMW usually do not have sufficient experience to do the programming...
  • Page 33 Gateway 500 (GW51MO2) support issues The table below summarizes the ways of installing the GW500 in BMW models. (Please note: This description is valid for iDrive 3 Audio Systems only and not for iDrive 4) BMW with ‘i-Drive 3’ (non-iDrive Professional, M-ASK / Business and CCC / Professional) before Options M-ASK...
  • Page 34 Troubleshooting Guide for Installing Dension Products The device does not work after the installation: make sure the AUX box switch is in the ‘full circle’ mode (and not Bypass) check the DIP switch settings check the light directions on the MOST ring...
  • Page 35 Gateway 500 (GW51MO2) support issues Mercedes: 1. Check compatibility, NTG2.5 or 4 are not supported 2. Check if the vehicle has a CD Changer, or an active loop, if not this will have to be activated at a dealership. Specific Symptom: ...

  • Page 36: Gateway 500S Bt (Gw52Mo2) Support Issues

    Troubleshooting Guide for Installing Dension Products 5. Gateway 500S BT (GW52MO2) support issues a. differences between the GW500 and GW500S BT b. iPod/iPhone compatibility c. USB compatibility d. USB does not work e. firmware update f. volume issues g. installation and programming issues h.

  • Page 37: Differerences Between The Gw500 (Gw51Mo2) And The Gw500S Bt (Gw52Mo2)

    Gateway 500S BT (GW52MO2) support issues A. Differerences between the GW500 (GW51MO2) and the GW500S BT (GW52MO2) Gateway 500S BT has a Built-in Bluetooth (HFP + A2DP) module Gateway 500S BT is compatible TEXT display capable cars only Gateway 500S BT charges by 1A (power booster is not required) GW500S BT GW500 (GW51MO2) (GW52MO1) or (GW52MO2)

  • Page 38: Usb Compatibility

    (from 4GB). D. USB does not work You can try the same method as mentioned earlier with the Gateway Lite BT. It is essential to check the following: USB drive meets the requirements...

  • Page 39: Firmware Update

    Gateway 500S BT (GW52MO2) support issues E. Firmware update Works the exactly same way as on other devices like Gateway Lite BT or Gateway Pro. The actual firmware version can be checked if you have the GW_EES.BIN. Just view it using NotePad (or similar application).

  • Page 40: Installation/Programming Issues

    Troubleshooting Guide for Installing Dension Products G. Installation/Programming issues You can have the exactly same programming issues as with the Gateway 500 (GW51MO2) however, do not forget, GW500S BT comes with a phone option which adds to the areas where issues can occur.

  • Page 41: Gateway 500 Lite

    Gateway 500 Lite 6. Gateway 500 Lite a. differences between the GW500 and GW500 Lite b. iPod/iPhone compatibility c. USB compatibility d. USB does not work e. firmware update f. installation and programming issues...

  • Page 42: Differences Between The Gw500 (Gw51Mo2) And The Gw500S Bt (Gw52Mo2)

    Gateway 500 Lite has no DIP switches, configuration has to be set via USB (the default setting is Mercedes) B. IPod/iPhone/iPad compatibility It has the same compatibility as the Gateway Lite BT, so Lightning based Apple devices (iPhone 5 / 5c / 5s, iPod touch 5 or nano 7 ) can be used only with a genuine Lightning to 30 pin adapter.

  • Page 43: Usb Does Not Work

    (to do so use check the files on a PC) E. Firmware update Works the exactly same way as on other devices like Gateway Lite BT or Gateway Pro. The actual firmware version can be checked if you have the GW_EES.BIN. Just view it using NotePad (or similar application).

  • Page 44: Installation/Programming Issues

    Troubleshooting Guide for Installing Dension Products G. Installation/Programming issues: When installing a Gateway 500 Lite, please do not forget (!): Gateway must be the last connected device on the MOST ring, or other devices like Amplifier, Phone, Navigation, etc. will not be accessible when the Gateway is active Factory CD-Changer cannot be retained Programming required if factory CD-Changer option was not set –...

  • Page 45: Gen2Bme Enabler

    DIP switches on the GEN Enabler are correctly set check if the OBD connector has extra anti-theft protection the GEN Enabler has been used earlier and was not deactivated If the problem persists, please send the log file from the GEN Enabler to Dension.

  • Page 46: How To Get A Log File From Gen

    6. On the pop-up screen name the file 7. Select ‘Upload’ at ‘Upload Action’ 8. On the next pop-up screen press ‘Yes’ to save the log file: 9. The file will be saved to the same directory (Programmer) 10. Send the log file to Dension support...
  • Page 47 Please note: the appropriate installation files have to be used for successful GEN recognition via USB. The GEN file needs to be sent to Dension support. It takes at least one working day to check the contents and to decode the result of the programming.

  • Page 48: Gateway 500 Lite D2B Support Issues

    Troubleshooting Guide for Installing Dension Products 8. Gateway 500 Lite D2B support issues a. Differences between the MOST and D2B Lite b. iPod/iPhone compatibility c. USB compatibility d. USB does not work e. firmware update f. installation and programming issues...

  • Page 49: Differences Between D2B And Most

    Gateway 500 series, but the optical network and the connectors are different. B. IPod/iPhone/iPad compatibility It has the same compatibility as the Gateway Lite BT, so Lightning based Apple devices (iPhone 5, iPod touch 5 or nano 7 ) can be used only with a genuine Lightning to 30 pin adapter.

  • Page 50: Firmware Update

    Troubleshooting Guide for Installing Dension Products E. Firmware update Works the exactly same way as on other devices like Gateway Lite BT or Gateway Pro. The actual firmware version can be checked if you have the GW_EES.BIN. Just view it using NotePad (or similar application).

  • Page 51: Warranty

    Dension or its authorized distributors and retailers. Dension does not warrant any installation work or assume liability for any damage caused due to negligence, improper installation or operation. For warranty claims, proof of purchase is...

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