If A Problem Occurs - Sennheiser DW Series Setup Manual

If a problem occurs

If a problem occurs
For causes and solutions that are mainly related to the headset, refer to the chapter "If a problem occurs ..." in
the "User Guide".
Problem
The headset is placed into the
base station but the Charge
status LED if off
Link between headset
and base station
cannot be established
Bad radio link between
headset and base station
Noise interference and connec-
tion loss
The rechargeable battery
cannot be charged
Bad audio quality, the other
party sounds too low or too
loud
The sound from the fixed
line phone is distorted and
disturbed
For more information and an FAQ list, please visit our website at www.sennheiser.com.
If a problem occurs that is not listed in the above table or if the problem cannot be solved with the proposed
solutions, please contact your local Sennheiser partner for assistance.
To find a Sennheiser partner in your country, search at www.sennheiser.com under "Service & Support".
Possible cause
Base station is not connected
to the mains power supply
Rechargeable battery is deep
discharged
Base station is only connected
via the USB cable
Transmission range is exceeded Reduce the distance between
Too many DECT systems within
the radio range
Distance between base station
and fixed line phone is so small
that interference occurs
Headset is not properly placed
into the magnetic holder of the
base station
Microphone sensitivity is not
correctly adjusted
Base station is not adjusted to
the fixed line phone
Possible solution
Connect the base station to the
mains power supply.
Wait several minutes until the
Charge status LED lights up.
For quick-charging the headset:
Briefly press the Set button at the
rear of the base station.
Connect the base station to the
mains power supply.
headset and base station.
Adjust the radio range.
Reduce the radio range.
Set the base station to narrow-
band transmission.
Increase the distance between
base station and fixed line phone.
Check if the headset is properly
placed into the magnetic holder.
Adjust the microphone sensitivity.
Use the ABC switch to adjust the
base station to your fixed line
phone.
DW Series – Setup Guide
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