One-Touch Button Problems - HP Pavilion ze1200 Series Troubleshooting And Self-Repair Manual

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Troubleshooting & repair manual (42 pages)

Table Of Contents

Table of Contents

1. Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options.

2. Click the Modems tab, and select the modem you want to test.

3. Click Properties, Diagnostics, Query Modem.

If the modem isn't detected

•

Check the modem setup. In Control Panel, open Phone and Modem Options.

•

Click Start, Control Panel, Performance and Maintenance, System. On the Hardware tab, open the

Device Manager. If the modem is disabled, try to enable it. If it has a conflict, try disabling

another device.

•

If you're running fax software using fax Class 2, try using Class 1.

If the modem dials but you can't hear it

•

Check the speaker volume setting and mute setting.

•

In Control Panel, open Phone and Modem Options. Select the modem and click Properties, then

check the volume setting on the Modem tab.

If the modem connects, but transferred data is bad

•

In Control Panel, open Phone and Modem Options. Make sure the hardware settings match on the

sending and receiving modems.

If the modem causes an ERROR message

•

A string of AT commands may contain an incorrect command. If you entered commands as extra

settings for the modem in Control Panel or in your communications software, check the

commands.

If the modem doesn't fax

•

If you're using fax Class 2 in the fax software, try using Class 1.

•

Close any other communications programs.

•

If you're faxing by printing from an application, make sure you've selected the fax printer.

•

Try turning off power management features temporarily.

If the modem clicks repeatedly but doesn't connect

•

Make sure you're using an analog telephone line. You must not use a digital line. In a hotel, ask

for a data line.

•

Check all cables and connections.