HP Pavilion XF315 Troubleshooting & Repair Manual
Hp pavilion xf315: supplementary guide
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- Information note (2 pages) ,
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- Reference manual (136 pages)
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Summary of Contents for HP Pavilion XF315
- Page 1 SDYLOLRQ QRWHERRN ]H DQG [I VHULHV WURXEOHVKRRWLQJ DQG VHOIUHSDLU JXLGH...
- Page 2 All certifications may not be completed at product introduction. This equipment is subject to FCC rules. It will comply with the appropriate FCC rules before final delivery to the buyer. Hewlett-Packard Company HP Notebook Customer Care 1070 NE Circle Blvd., MS 425E Corvallis, OR 97330, U.S.A. Edition History Edition 1...June 2002...
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Page 3: Technology Codes
To help solve this problem, HP has added a technology code to the serial number of each of its products. Since the BIOS must be matched to the notebook’s hardware, the same code is used for the BIOS and the hardware. -
Page 4: Table Of Contents
Contents Technology Codes... iii Product Information ... 7 Notebook Features ... 7 Operating the Notebook ... 10 Turning the Notebook On and Off ... 10 Resetting the Notebook ... 11 Changing the Boot Device ... 11 Hardware Specifications ... 12 Technology Code JB ... - Page 5 Figures Figure 1. Front View ... 7 Figure 2. Back View ... 8 Figure 3. Bottom View... 8 Figure 4. Main Status Lights ... 9 Figure 5. Keyboard Status Lights... 9 Figure 11. Pressing the System-Off Switch ... 11 Figure 12. Removing the Battery ... 36 Figure 13.
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Page 7: Product Information
Notebook Features 75-watt AC Adapter Caution Use only the HP AC adapter included with your notebook, or another approved HP adapter. Using any other AC adapter can damage the adapter, and may void your warranty. The pre-installed electronic online manual on your notebook may refer to the use of a 60-watt AC adapter designed for an earlier released product. -
Page 8: Figure 2. Back View
11. Kensington lock slot (security connector). 12. AC adapter jack. 13. IEEE 1394 connector (selected models). 14. USB ports (2). 15. External monitor (VGA) port (colored blue). 21. Battery. 22. Hard disk drive. 23. Battery latch. Product Information Figure 2. Back View 16. -
Page 9: Figure 4. Main Status Lights
1. Power mode (left status light). • Steady blue: the notebook is on (even if the display is off). • Flashing blue: the notebook is on standby. • Off: the notebook is off or in hibernation. 2. Hard drive activity (center status light). •... -
Page 10: Operating The Notebook
Operating the Notebook Note This manual describes the notebook in its original factory configuration, with all settings at their default values. Turning the Notebook On and Off Power mode Power mode status light is blue. Standby Saves significant power. Turns off the display and other components. Maintains the current session in RAM. -
Page 11: Resetting The Notebook
(optional accessory), the CD/DVD drive, or a local area network (LAN). 1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press Esc to display the Boot menu. 3. Use the arrow keys to select the boot device, and press Enter. -
Page 12: Hardware Specifications
Hardware Specifications The specifications shown below are subject to change. For the latest specifications, see the HP Notebook Web site (www.hp.com/notebooks). Technology Code JB Physical Attributes 14.1 in models: 320 x 265 x 34 mm; 6.2 lbs (2.8 kg) minimum. -
Page 13: Troubleshooting And Diagnostics
This section contains solutions to several types of problems you may encounter when using the notebook. Try the solutions one at a time, in the order in which they are presented. You can also find technical tips and software updates for the notebook at the HP Business Support Web site (www.hp.com/go/bizsupport). -
Page 14: Cd And Dvd Problems
(usually no more than four). When you reach this limit, your last change to the region code will be hard-coded on the DVD drive, and will be permanent. Your HP warranty does not cover the expense of correcting this situation. -
Page 15: Display Problems
If a DVD movie doesn’t fill the screen • Each side of a double-sided DVD has a different format (standard or widescreen). In widescreen format, black bands appear at the top and bottom of the screen. To view the standard format, flip the disk over and play the other side. -
Page 16: Floppy Disk Drive Problems
HP notebook display. HP notebook TFT displays meet or exceed all HP standards for cosmetic quality of TFT displays. HP does not warrant that the displays will be free of cosmetic imperfections. TFT displays can have a small number of cosmetic imperfections and still conform to HP’s cosmetic quality specifications,... -
Page 17: Heat Problems
If the hard drive’s reported capacity is less than its actual size • The hard disk drive is preconfigured to allocate some space to diagnostic software, which is used for support and service of your notebook. This part of the hard drive is unavailable for other uses, and so is not included in the capacity of the hard drive as reported by Windows (My Computer, Properties). -
Page 18: Lan Problems
If a special feature on a USB mouse doesn’t work • Make sure you installed any drivers included with the mouse. • Restart the notebook, so that it will detect the mouse. LAN Problems If the built-in network adapter doesn’t connect to the LAN •... -
Page 19: Memory Problems
If you are having memory problems while running MS-DOS programs, use the application and software problems troubleshooter in Windows Help and Support. • Not all third-party memory cards have been tested for use with the notebook. Check the HP Notebook Web site (www.hp.com/notebooks) for a list of approved and tested memory cards. •... - Page 20 • Restart your notebook and attempt another connection. • Download the latest modem driver from the technical support area of the HP notebook Web site (www.hp.com/notebooks). • Run the modem diagnostics: Troubleshooting and Diagnostics...
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Page 21: One-Touch Button Problems
1. Click Start, Control Panel, Printers and Other Hardware, Phone and Modem Options. 2. Click the Modems tab, and select the modem you want to test. 3. Click Properties, Diagnostics, Query Modem. If the modem isn’t detected • Check the modem setup. In Control Panel, open Phone and Modem Options. •... -
Page 22: Parallel And Usb Problems
• Contact the vendor of the peripheral device and check the HP Notebook Web site (www.hp.com/notebooks) for the latest versions of the USB drivers and the driver for the device. • Check the port settings in Control Panel: click Start, Control Panel, Performance and Maintenance, System. -
Page 23: Pc Card (Pcmcia) Problems
Check the HP Business Support Web site (www.hp.com/go/bizsupport) for information about installing certain PC Cards. • Make sure your notebook supports the problem PC Card: check the HP Notebook Web site (www.hp.com/notebooks) for a list of approved and tested PC Cards. •... -
Page 24: Power And Battery Problems
PC Card use can affect battery operating time. • The battery gauge may need to be calibrated. Restart the notebook, press F6 when the HP logo appears, and follow the instructions that appear onscreen. This process calibrates the battery, and requires four to five hours to complete. -
Page 25: Printing Problems
Certain applications may not work properly with 600-dpi printers. If you’re using such a printer, try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300 dpi). Startup Problems If the notebook doesn’t respond when you turn it on... -
Page 26: Standby And Resume Problems
Card. Then reset the notebook using the reset switch on the bottom of the notebook, replace the battery and plug in the AC adapter, and turn on the notebook by pressing the power button. • If the notebook still doesn’t respond, call HP for assistance. If the notebook won’t boot from battery power •... -
Page 27: Using The E-Diagtools Diagnostic Tests
Running advanced tests on specific hardware 1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press F10 to start the diagnostic test. 3. When the menu appears, press F2 to run e–DiagTools. The first time you run the program, you are prompted to select the language for the program. -
Page 28: Using The Bios Configuration Utility
1. Restart the notebook: click Start, Turn Off Computer, Restart. 2. When the HP logo appears, press F2 to enter the BIOS configuration utility. 3. The pointing devices are not active in the BIOS configuration utility, so you will need to use the keyboard to navigate: •... - Page 29 Startup Menu Setting Description Date and Time Sets the date using mm/dd/yyyy format and the time using 24- hour format. Value set takes effect immediately. Boot Device Shows the order of boot devices, with “+” indicating a device category. Move the entries to change the order. If the notebook has more than one device in a category, you can select the one scanned.
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Page 31: Reinstalling And Updating Software
• On the Recovery CDs under \hp\drivers. • On the HP Business Support Web site (www.hp.com/go/bizsupport). This Web site contains the latest updates of software drivers for different operating systems. Recovering the Factory Software Installation You can use the Recovery CDs to reinstall the original factory software on your notebook’s hard disk. -
Page 32: Updating The Notebook Bios
(www.hp.com/go/bizsupport). Installation utilities and instructions are provided with the updates. Updating the Windows Drivers From time to time, HP releases updated versions of the drivers for your notebook. These updates are intended to fix any problems that could be encountered in the drivers, and to keep your notebook running smoothly. -
Page 33: Removing And Replacing Parts
Removing and Replacing Parts This chapter shows how to remove and replace notebook components. Caution Always provide proper grounding when performing repairs. Without proper grounding, an electrostatic discharge can damage the notebook and its components. Notes To reassemble a component, perform the removal procedure in reverse order. Any special notes required for reassembly are included at the end of each section. -
Page 34: Removing The Battery
Removing the Battery Table 1. Battery Replacement Part Numbers Description Battery, LiIon 8-Cell Required Equipment • None. Removal Procedure • Slide the battery’s release latch, then pull the battery out of its compartment. Reassembly Notes • Insert the battery into the battery compartment, then press it in until it clicks into place. Removing and Replacing Parts Part Number F5398-60911... -
Page 35: Removing The Hard Disk Drive
Removing the Hard Disk Drive Table 2. Hard Disk Drive Replacement Part Numbers Description HDD-20GB 9.5mm, IBM ATA100 FDB HDD-20GM 9.5mm, TOSH ATA100 FDB HDD-30.0GB 9.5mm, IBM ATA100 FDB (Cascade) HDD-30BG 9.5mm, TITAN Toshiba ATA100 (TITAN) Tray Assy, HDD Required Equipment •... -
Page 36: Figure 12. Removing The Battery
Screws, M2.5x4mm (2) Reassembly Notes • Insert the connector end of the drive through the opening in the carrier, then lower the drive into place. • Carefully slide the new drive into the hard drive compartment. Press firmly to make sure its connector seats properly. -
Page 37: Removing An Sdram Module
(One of these slots contains a module installed at the factory). You can use these slots to expand your unit’s RAM. Use HP PC133 SDRAM modules only, or your notebook will not boot up. -
Page 38: Figure 14. Removing The Hard Disk Tray
Figure 10. Removing an SDRAM Module Reassembly Notes • Carefully press the SDRAM module into the connector at an angle of about 30°, until it is fully inserted. Then press down on both sides of the module until the latches snap closed. Removing and Replacing Parts Figure 11. -
Page 39: Replacing Small Parts And Accessories
Replacing Small Parts and Accessories The following small parts are user-replaceable. Part Part Numbers Cover, SDRAM F5398-60912 Feet, rubber F3410-60915 (kit) Part Technology code JB: AC adapter, Ultraslim (75 W, 19 V output) Power cord, replacement (US #ABA, 2w) ze1000 Series Troubleshooting and Self-Repair Guide Table 4. -
Page 41: Reference Information
The statement can be a fax copy of the document. The fact that the notebook is in the hands of an HP representative on behalf of the customer is not evidence of ownership. In addition, HP will not remove the password of a notebook for any non-owner, even if it is requested by law enforcement agencies. - Page 42 4. Displays with cosmetic imperfections that do not conform to the above conditions and tests will not normally be considered for display replacement. The HP-responsible person working with the customer should identify work-arounds that are reasonable and appropriate for that customer.