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Acer TravelMate 4000 Series Service Manual

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Acer TravelMate 2300/4000/4500 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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  Also See for Acer Acer TravelMate 4000 Series

  Summary of Contents for Acer Acer TravelMate 4000 Series

  • Page 1 Acer TravelMate 2300/4000/4500 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on TravelMate 2300/4000/4500 service guide. Date Chapter Updates 2004/10/13 Chapter 1 Specify core logic for TravelMate 2300 series 2005/01/07 Chapter 3 ODD module disassembling SOP...
  • Page 3 Copyright Copyright © 2004 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 7: System Specifications

    Chapter 1 System Specifications Features Below is a brief summary of the computer’s many feature: Performance ® ® ® ® Intel Pentium M processor 705, 715, 725, 735, 745, 755 or Intel Celeron M processor ® ® Intel 855GME or 852GM chipset (manufacturing option; Intel 855GME is for TM4000/4500 and ®...
  • Page 8: Keyboard And Pointing Device

    Rugged, yet extremely portable design Stylish appearance Full-size keyboard with four programmable launch keys Ergonomically-centered touchpad pointing device Acer FineTouch keyboard with a 5-degree curve Internet 4-way scroll button Keyboard and Pointing Device 88/89-key Windows keyboard Ergonomically-centered touchpad pointing device with scroll function...
  • Page 9: System Block Diagram

    System Block Diagram Chapter 1...
  • Page 10: Board Layout

    Board Layout Top View Keyboard Connector 3 in 1 Connector Bluetooth Board Connector Speaker Connector LCD Cable Connector Internal Microphone Connector LED Board Connector Modem Board Connector Lid Switch Touchpad Board Connector Modem Cable Connector Chapter 1...
  • Page 11: Bottom View

    Bottom View Power Jack Audio Cable Connector Line-in Connector Docking Headphone Out Connector Audio Cable Connector Microphone-in Connector Main Battery Connector USB Connector ODD Connector IEEE 1394 Connector Media Bay Connector PCMCIA Mini PCI Slot USB Connector Second Battery Connector CPU Socket RTC Battery Connector USB Connector...
  • Page 12 LAN Cable Connector Bluetooth Switch FAN Connector Wireless Switch LAN Cable Connector Chapter 1...
  • Page 13: A Travelmate Tour

    A TravelMate tour After knowing your computer features, let us show you around your new TravelMate computer. Front Open View Icon Item Description Display screen Also called LCD (liquid-crystal display), displays computer output. Microphone Internal microphone for sound recording. Keyboard Inputs data into your computer.
  • Page 14 Power button Turns the computer on and off. Chapter 1...
  • Page 15: Front Closed View

    Front Closed View Icon Item Description Speakers Left and right speakers deliver stereo audio output. Infrared port Interfaces with infrared devices (e.g., infra- red printer, IR-aware computer). The func- tion is for TravelMate 4000 and TravelMate 4500. Power indicator Lights when the computer is on. Battery indicator Lights when the battery is being charged ®...
  • Page 16: Left View

    Left View Icon Item Description Optical drive Internal optical drive; accepts CDs or DVDs depending on the optical drive type. LED indicator Lights up when the optical drive is active. Emergency eject hole Ejects the optical drive tray when the computer is turned off.
  • Page 17: Right Panel

    Right Panel Icon Item Description IEEE 1394 port Connects to IEEE 1394 devices. The (Manufacturing option) function is for TravelMate 4000 and TravelMate 4500 only. PC Card slot eject Ejects the PC Card from the slot. button PC Card slot Connects to one Type II CardBus PC Card.
  • Page 18: Rear Panel

    Power jace Connects to an AC adapter. External display port Connects a display device (e.g., external monitor, LCD projector). 100-pin port replicator Connects to an I/O port replicator, or Acer connector EasyPort expansion devices.(for (Manufacturing option) TravelMate 4500 only) Security keylock Connects to a Kensington-compatible computer security lock.
  • Page 19: Bottom Panel

    Bottom Panel Item Description Cooling fan Helps keep the computer cool. Note: Do not cover or obstruct the opening of the fan. Battery lock Locks the battery in place. Memory compartment Houses the computer’s main memory. Hard disk bay Houses the computer’s hard disk (secured by a screw).
  • Page 20: Indicators

    Indicators The computer has three easy-to-read status icons on the upper-right above the keyboard. Icon Function Description Caps lock Lights when Caps Lock is activated. Num lock Lights when Num Lock is activated. Media Activity Lights when the disc or AcerMedia is activated.
  • Page 21 In addition, there are two indicators at the front panel. Even when the cover is closed, the state or features can still be seen. Icon Function Description Power Lights when the computer is on. Battery indicator Lights when the battery is being charged. Chapter 1...
  • Page 22: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys The keyboard has three lock keys which you can toggle on and off. Lock Key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.
  • Page 23: Embedded Numeric Keypad

    Embedded Numeric Keypad The embedded numeric keypad functions like a desktop numeric keypad. It is indicated by small characters located on the upper right corner of the keycaps. To simplify the keyboard legend, cursor-control key symbols are not printed on the keys. Desired Access Num Lock On Num Lock Off...
  • Page 24: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Icon Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of function: + Tab (Activates next taskbar button) + E (Explores My Computer)
  • Page 25: Hot Keys

    Description Fn-F1 Hot key help Displays help on hot keys. Fn-F2 Acer eSetting Launches the Acer eSetting in the Acer eManager set by the Acer Empowering key. Fn-F3 Acer Launches the Acer ePowerManagement in the Acer ePowerManagement eManager set by the Acer Empowering key.
  • Page 26 Hot Key Icon Function Description Fn-y Volume down Decreases the speaker volume. Fn-x Brightness up Increases the screen brightness. Fn-z Brightness down Decreases the screen brightness Alt Gr-$ US dollar Types the US dollar sign. Alt Gr-Euro Euro Types the Euro symbol. Chapter 1...
  • Page 27: Special Key

    Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: The Euro symbol Open a text editor or word processor. Either directly press the Euro symbol at the bottom-right of the keyboard, or hold Alt Gr and then press the Euro symbol at the upper-center of the keyboard.
  • Page 28: Launch Keys

    Web browser, Empowering and programmable keys. Press the Acer Empowering Key to run the Acer EManager. The mail and Web browser are default for Email and Internet programs, but can be reset by users. To set the mail, Web browser and programmable keys, run the acer Launch Manager.
  • Page 29 In addition, there are two launch keys at the front panel. Even when the cover is closed, you can easily access ® the features of Wireless and Bluetooth . However, the Wireless and Bluetooth keys cannot be set by users. Description Default application Lights to indicate the status of Bluetooth...
  • Page 30: Touchpad Basics

    Touchpad The built-in touchpad is a PS/2-compatible pointing device that senses movement on its surface. This means the cursor responds as you move your finger on the surface of the touchpad. The central location on the palmrest provides optimum comfort and support. NOTE: If you are using an external USB or serial mouse, you can press Fn-F7 to disable the touchpad.
  • Page 31 Function Left Button Right Button Scroll Button Scroll Click and hold the button in the desired direction (up/ down/left/right) NOTE: Keep your fingers dry and clean when using the touchpad. Also keep the touchpad dry and clean. The touchpad is sensitive to finger movements. Hence, the lighter the touch, the better the response. Tapping too hard will not increase the touchpad’s responsiveness.
  • Page 32: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item Specification CPU type ® Intel Celeron M processor at 1.3GHz~1.4GHZ for TravelMate 2300 ® Intel Pentium M processor at 1.5GHz~1.6GHz (Dothan) for TravelMate 4000 ® Intel Pentium M processor at 1.8GHz (Dothan) for TravelMate 4500 Core logic ®...
  • Page 33: Memory Combinations

    System Memory Item Specification Supports DIMM package 200-pin soDIMM Memory module combinations You can install memory modules in any combinations as long as they match the above specifications. Memory Combinations Slot 1 Slot 2 Total Memory 128MB 128MB 256MB 256MB 512MB 512MB 1024MB...
  • Page 34: Modem Interface

    IR Interface Item Specification Performance 4Mbit/s Compliant IrDA 1.1 Modem Interface Item Specification Data modem data baud rate (bps) Supports modem protocol V.90/V.92 Modem connector type RJ11 Modem connector location Right panel Bluetooth Interface Item Specification Chipset Broadcom BCM2035 Data throughput 723 bps (full speed data rate) Protocol Bluetooth 1.1 (Upgradeable to Bluetooth 1.2 when SIG...
  • Page 35 Hard Disk Drive Interface Item Specification Vendor & HGST HGST HGST MORAGA HGST MORAGA Model Name HTS424030M9AT00/ HTS424040M9AT00/ IC25N060ATMR04-0 IC25N080ATMR04-0 Toshiba Pluto Toshiba Pluto Toshiba Pluto Toshiba Pluto MK3025GAS/ MK4025GAS/ MK6025GAS MK8025GAS Capacity (MB) 30000 40000 60000 80000 Bytes per sector Data heads 3/4 (for Toshiba)
  • Page 36: Audio Interface

    DVD-Dual Interface Item Specification Vendor & model name DVD Dual HLDS GWA-4040N Performance Specification With CD Diskette With DVD Diskette Transfer rate (KB/sec) Sustained: Sustained: Max 3.6Mbytes/sec Max 10.8Mbytes/sec Buffer Memory Interface Enhanced IDE(ATAPI) compatible Applicable disc format Support disc formats 1.
  • Page 37 Video Interface Item Specification Chipset ATI Mobility RADEON 9700 (optional for TM4000/4500) Package MBGA 708 pin Interface AGP8X Supports ZV (Zoomed Video) port Video Memory Item Specification Chipset TM4000 and TM4500 has two types of PCBAs. One is with Intel 855GME and the other is ATI M11 (ATI Mobility RADEON 9700) TM2300 Intel 852GM integrated Memory size...
  • Page 38: System Board Major Chips

    System Board Major Chips Item Controller Core logic ® Intel 855GME+ICH4 (TravelMate 4000/4500) ® Intel 852GM+ICH4 (TravelMate 2300) ATI Mobility RADEON 9700 (optional for TravelMate 4000/4500) BroadCom BCM4401 (10/100M); BCM5788M(1G) IEEE 1394 TI PC7411 USB 2.0 ICH4-M Super I/O controller NS 87383 MODEM Conexant RD01-D620...
  • Page 39 LCD 14.1 inch Item Specification Pixel Pitch 0.279(H)x0.279(H) 0.279(H)x0.279(H) 0.279(H)x0.279(H) Pixel Arrangement RGB vertical stripe RGB vertical stripe RGB vertical stripe Display Mode Normally white Normally white Normally white 130(min)/160(typ) Typical White Luminance (cd/m also called Brightness Luminance Uniformity 1.2(5 points) not show 1.45(5 points) 1.5(13 points)
  • Page 40 LCD 15 inch Item Specification Typical Power Consumption (watt) 5.6/5.7 3.96 Weight Physical Size(mm) 317.3x242.0x6.0 317.3x242.0x5.9 317.3x242.0x6.5 Electrical Interface 1 channel LVDS 1 channel LVDS 1 channel LVDS Support Color 262K colors (RGB 262,144 262,144 6-bit data driver) Viewing Angle (degree) Horizontal: Right/Left 40/40 45/45...
  • Page 41: Lcd Inverter

    LCD Inverter Item Specification Vendor & model name SUMIDA TWS-449-147 Brightness conditions Vadj=3.3V Input voltage (V) 8~20 Input current (mA) 350 (max) Output voltage (V, rms) 1600 (no load) Output current (mA, rms) 5.6~5.4 Output voltage frequency (k Hz) 55~58K Hz AC Adaptor Item Specification...
  • Page 42 Chapter 1...
  • Page 43: Bios Setup Utility

    System BIOS Ver: 3A01 Montara-GME3360 VGA BIOS Ver: PQ1A24 KBC Ver: 1234567890123456789012 Serial Number Asset Tag Number: 1234567890 Product Aspire1680 Manufacturer Name: Acer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx UUID: Help ↑ ↓ Select Item F5/F6 Change Values Setup Defaults ← → Exit Select Menu Enter...
  • Page 44: Navigating The Bios Utility

    Navigating the BIOS Utility There are six menu options: Info., Main, System Devices, Security, Boot, and Exit. Follow these instructions: To choose a menu, use the cursor left/right keys (zx). To choose a parameter, use the cursor up/down keys ( wy). To change the value of a parameter, press por q.
  • Page 45 System BIOS Ver: 3A01 Montara-GME3360 VGA BIOS Ver: PQ1A24 KBC Ver: 1234567890123456789012 Serial Number Asset Tag Number: 1234567890 Product Aspire1680 Manufacturer Name: Acer xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx UUID: Help Select Item F5/F6 Change Values Setup Defaults ↑ ↓ ← → Exit Select Menu Enter...
  • Page 46 Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. PhoenixBIOS Setup Utility Info. Advanced Security Boot Exit Main Item Specific Help System Time: [05:34:07] System Date:...
  • Page 47 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Format/Option System Time Sets the system time. The hours are displayed Format: HH:MM:SS with 24-hour format. (hour:minute:second) System Time System Date Sets the system date.
  • Page 48 Advanced The Advanced menu screen contains parameters involving your hardware devices. It also provides advanced settings of the system. PhoenixBIOS Setup Utility Info. Main Advanced Security Boot Exit Item Specific Help Internal Touchpad: [Both] Configure Infrared Port using options: Infrared Port (FIR): [Enabled] [Disable] No configuration...
  • Page 49 Parameter Description Options Disabled Legacy USB Support Enables, disables USB interface devices support. Option: or Enabled (Enable for use with a non-USB aware Operating System such as DOS or UNIX). Disabled Hard Disk Recovery Enables or disables Hard Disk to Hard Disk system Option: or Enabled Recovery by pressing Fn+F10 key during POST.
  • Page 50 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Security Exit Info. Main Advanced Boot Item Specific Help Supervisor Password Is: Clear User Password Is: Clear When shown as [Locked], Primary HardDisk Security: Clear the hard drive password...
  • Page 51: Setting A Password

    The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Description Option User Password is Shows the setting of the user password. Clear or Set Supervisor Password is Shows the setting of the Supervisor password Clear or Set Set User Password...
  • Page 52 Press e. After setting the password, the computer sets the User Password parameter to “Set”. If desired, you can opt to enable the Password on boot parameter. When you are done, press u to save the changes and exit the BIOS Setup Utility. Removing a Password Follow these steps: Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key.
  • Page 53 If the verification is OK, the screen will display as following. The password setting is complete after the user presses u. If the current password entered does not match the actual current password, the screen will show you the Setup Warning. If the new password and confirm new password strings do not match, the screen will display the following message.
  • Page 54 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. PhoenixBIOS Setup Utility Info.
  • Page 55 Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. PhoenixBIOS Setup Utility Exit Info. Main Advanced Security Boot Item Specific Help Exit Saving Changes Exit System Setup and save Exit Dicarding Changes your changes to CMOS. Load Setup Defaults Discard Changes Save Changes...
  • Page 56: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
  • Page 57: Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver Philips screwdriver Plastic flat head screw driver...
  • Page 58: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
  • Page 59 Screw Type Location Quantity M2.5*6 Remove the IO bezel then you will see. (Part number: 86.T23V7.010) M2.5*6 Remove the heatsink cover then you will see. (Part number: 86.T23V7.010) M2.5*6 Remove the HDD cover then you will see. (Part number: 86.T23V7.010) M2.5*3 Detach the HDD module then you will see.
  • Page 60: Disassembly Procedure Flowchart

    Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 61: Screw List

    LCD Module 4 screw pads LCD Bezel *6 hinges *2 brackets LCD Inverter Antenna set LCD Cover Assembly LCD Cable LCD Brackets Screw List Item Description SCREW M2.0X3.0-I-NI-NYLOK SCREW I2.5*3M-BNIH(M2.5L3) SCREW M2.5*4L-BZN-NYLOK SCREW M2.0X5-I-NI-NYLOK SCREW MM25060IL69 SCREW M2.0*5-I(NI)(NYLOK) SCREW M2.0X2.5-I-NI-NYLOK SCREW I2*3M-NIHY (M2L3) SCREW M1.7*3.0-I (BK) SCREW I3*3.5M-NIH(M3L3.5)
  • Page 62: Removing The Battery Pack

    Removing the Battery Pack Unlock the battery lock. Slide the battery latch as shown then remove the battery pack. Chapter 3...
  • Page 63: Removing The Thermal Module And Cpu

    Removing the HDD Module/the Memory and the Wireless LAN Card/the Thermal Module and the CPU/ODD Module and LCD Module Removing the HDD Module Remove the two screws holding the HDD cover. Remove the HDD cover. Detach the HDD module then remove it. Removing the Memory and the Wireless LAN Card Remove the two screws that secure the RAM/Wireless cover.
  • Page 64 Remove the heatsink cover from the main unit. Disconnect the fan cable. Remove the four screws that secure the thermal module. Pull the thermal module outwards then remove it. NOTE: The edge of the thermal module as shown is very sharp. Be very careful as you remove the thermal module.
  • Page 65: Removing The Odd Module

    Removing the ODD Module Remove the three screws holding the middle cover. Detach the middle cover carefully. Turn over the keyboard as shown. Disconnect the keyboard cable from the main board then remove the keyboard. Remove the screw that fastens the ODD module. Turn over the notebook computer then detach the ODD module carefully.
  • Page 66 Remove the two screws that secure the keyboard as shown. Turn over the keyboard as shown and disconnect the keyboard cable then remove the keyboard. Pull out the antenna set with a tweezers then take out the antenna set from the main unit. Disconnect the LCD coaxial cable.
  • Page 67: Disassembling The Main Unit

    Disassembling the Main Unit Separate the Main Unit Into the Upper and the Lower Case Assembly Remove the two screws holding the switch board. Remove the switch board. Disconnect the touchpad FFC from the main board. Disconnect the bluetooth cable. Remove the five screws that secure the upper case.
  • Page 68: Disassembling The Lower Case Assembly

    Remove the three screws that secure the touchpad board. Remove the touchpad board from the upper case. Disconnect the touchpad board to touchpad FFC. Remove the touchpad board to touchpad FFC from the uppwer case assembly. Remove the four screws holding the touchpad bracket. Detach the touchpad bracket from the upper case assembly.
  • Page 69 Disconnect the MDC cable from the modem board. Detach the MDC cable from the main board. Remove the two screws holding the modem board. Remove the modem board from the lower case. Disconnect the speaker cable from the main board. Remove the two screws that secure the main board.
  • Page 70 Chapter 3...
  • Page 71: Disassembling The Lcd Module

    Disassembling the LCD Module Remove the four screw caps as shown. Remove the four screws holding the LCD bezel. Then detach the LCD bezel from the LCD module. Disconnect the inverter board then remove it. Remove the three screws holding the right hinge. Then remove the three screws that secure the left hinge.
  • Page 72 13. Remove the left bracket as the picture shows. 14. Tear off the tape fastening the LCD cable. 15. Tear off the the LCD cable fastening the LCD cable, then remove it.. Chapter 3...
  • Page 73: Disassembling The External Modules

    Disassembling the External Modules Disassembling the HDD Module Remove the two screws holding the HDD bracket on one side. Remove another two screws holding the HDD bracket on the other side. Then take the hard disc drive out from the HDD bracket. Disassembling the Optical Drive Module Remove the four screws as the picture shows.
  • Page 74 Chapter 3...
  • Page 75: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test this model. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Duplicate symptom and obtain the failing symptoms in as much detail as possible.
  • Page 76: System Check Procedures

    System Check Procedures External Diskette Drive Check If an error occurs with the internal diskette drive, reconnect the diskette connector on the system board. If the error still remains: Reconnect the external diskette drive/DVD-ROM module. Replace the external diskette drive/CD-ROM module. Replace the main board.
  • Page 77: Power System Check

    Power System Check To verify the symptom of the problem, power on the computer using each of the following power sources: Remove the battery pack. Connect the power adapter and check that power is supplied. Disconnect the power adapter and install the charged battery pack; then check that power is supplied by the battery pack.
  • Page 78: Check The Battery Pack

    Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
  • Page 79: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
  • Page 80: Index Of Error Messages

    Index of Error Messages Error Message List Error Messages FRU/Action in Sequence Struck Key See “Keyboard or Auxiliary Input Device Check” on page 70 System CMOS checksum bad - Default RTC battery configuration used Run BIOS Setup Utility to reconfigure system, then reboot system. Real time clock error RTC battery Run BIOS Setup Utility to reconfigure system time, then reboot...
  • Page 81 Error Message List No beep Error Messages FRU/Action in Sequence Power-on indicator turns off and LCD is blank. Power source (battery pack and power adapter.) See “Power System Check” on page 71 Ensure every connector is connected tightly and correctly. Reconnect the DIMM.
  • Page 82: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
  • Page 83 Code Beeps POST Routine Description Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled 2-2-3-1...
  • Page 84 Code Beeps POST Routine Description Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
  • Page 85 Code Beeps POST Routine Description Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size...
  • Page 86: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error Action in Sequence LCD backlight doesn't work First, plug a monitor to CRT port. Next, enter BIOS utility to running “Load Default Settings” then reboot the system. Reconnect the LCD connectors. Keyboard (if the brightness function key doesn't work).
  • Page 87: Pcmcia-Related Symptoms

    Power-Related Symptoms Symptom / Error Action in Sequence Battery can’t be charged or discharged See “Check the Battery Pack” on page 72. Battery pack Main board System hang during POST ODD/HDD/FDD/RAM module Main board PCMCIA-Related Symptoms Symptom / Error Action in Sequence System cannot detect the PC Card (PCMCIA) PCMCIA slot assembly Main board...
  • Page 88: Peripheral-Related Symptoms

    Power Management-Related Symptoms Symptom / Error Action in Sequence The system doesn't resume from hibernation/ Connect AC adapter then check if the system resumes from standby mode. Standby/Hibernation mode. Check if the battery is low. Hard disk drive Main board The system doesn't resume from standby mode LCD cover switch after opening the lid of the portable computer.
  • Page 89 Modem/LAN-Related Symptoms Symptom / Error Action in Sequence Internal modem does not work correctly. Phone cable Driver Reconnect the Internal modem cable to the main board tightly. Main board Internal LAN does not work correctly Lan cable Driver Main board NOTE: If you cannot find a symptom or an error in this list and the problem remains, see “Undetermined Problems”...
  • Page 90: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the diagnostic test for the system board in loop mode at least 10 times.
  • Page 91: Undetermined Problems

    System Check” on page 71): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
  • Page 92: Use Napp Cd To Build Master Hard Disc Drive

    Use NAPP CD to Build Master Hard Disc Drive CD to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 93 Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order. Place one Recovery CD to the drive at one time till you finish all Recovery CDs.
  • Page 94 Then insert the System CD to the optical drive. You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...
  • Page 95: Disk To Disk Recovery

    Disk to Disk Recovery Prepare NAPP CD, Recovery CD and System CD. Put NAPP CD into the optical drive. Then boot up the system. The system will ask you if you want to build NAPP Master HDD. Please press any key to continue. NAPP CD will start to preload the system, please click [Y].
  • Page 96 Select Disk to Disk Recovery. Then choose Single Language or Multi-Languages Recovery. NOTE: For Multi-Languages Recovery, not more than five languages could be loaded to the system. Put the Recovery CD to the optical drive. This step is to create image files to the system, you do not have to put the Recovery CD to the optical drive in order.
  • Page 97 After you place the Recovery CD to the optical drive, you will see the display below. Then insert the System CD to the optical drive. Chapter 4...
  • Page 98 You will see the screen displaying “PASS” when the system has buit NAPP Master hard disc drive. Chapter 4...
  • Page 99: Jumper And Connector Locations

    Chapter 5 Jumper and Connector Locations Top View Keyboard Connector 3 in 1 Connector CN10 Bluetooth Board Connector Speaker Connector CN12 LCD Cable Connector Internal Microphone Connector CN11 LED Board Connector Modem Board Connector Chapter 5...
  • Page 100 Lid Switch Touchpad Board Connector Modem Cable Connector Chapter 5...
  • Page 101: Bottom View

    Bottom View Power Jack CN13 Audio Cable Connector CN34 CN14 Line-in Connector CN39 Docking CN15 Headphone Out Connector CN37 Audio Cable Connector CN16 Microphone-in Connector CN38 Main Battery Connector CN18 USB Connector CN36 ODD Connector CN19 IEEE 1394 Connector CN35 Media Bay Connector CN23 PCMCIA...
  • Page 102 Bluetooth Switch FAN Connector CN20 Wireless Switch LAN Cable Connector CN17 Chapter 5...
  • Page 103: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 104: Exploded Diagram

    Exploded Diagram Chapter 6...
  • Page 105 TravelMate 4000 Picture Partname And Description Part Number Adapter ADAPTER 65W 3 PIN DELTA SADP-65KB BF ADAPTER 65W 3 PIN LITE-ON PA-1650-02 QA 19V ADAPTER 65W 3 PIN LI-SHIN SLS0335A 19V Battery BATTERY SANYO LI-ION 4S2P 4.4A 4UR18650F-2-QC140 BATTERY PANASONIC LI-ION 4S2P 4.4A CGR-B/8B5AE BATTERY SIMPLO LI-ION 4S2P 4.4A 916- 3020...
  • Page 106 TravelMate 4000 Picture Partname And Description Part Number Cables FFC CABLE - TP/B TO MB 50.T50V7.001 MODEM CABLE 50.T50V7.002 POWER CORD US (3 PIN) 27.A03V7.001 POWER CORD PRC (3 PIN) 27.A03V7.003 POWER CORD KOERA ( Pin) 27.T23V7.006 POWER CORD EU (3 PIN) 27.A03V7.002 POWER CORD UK (3 PIN) 27.A03V7.004...
  • Page 107 TravelMate 4000 Picture Partname And Description Part Number HEATSINK COVER 42.T50V7.003 HDD COVER 42.T50V7.004 3 IN 1 DUMMY COVER 42.T51V7.002 Note: The image on the left is 3 in 1 cover. If that is 3 in 1 dummy cover, there is no card insert space on the cover.
  • Page 108 TravelMate 4000 Picture Partname And Description Part Number DVD-ROM DRIVE 8X QSI SDR-083 KV.00803.003 DVD/CDRW COMBO DRIVE 24X QSI SBW- KO.02407.014 242C DVD/CDRW COMBO DRIVE 24X KME UIDA- KO.02406.008 DVD DUAL DRIVE QSI SDW-042 KU.00403.001 DVD DUAL DRIVE PIONEER DVR-K14RA KU.00805.001 DVD DUAL DRIVE LITE-ON SOSW-852S KU.00805.001...
  • Page 109 TravelMate 4000 Picture Partname And Description Part Number TM4500/TM4000/TM2300 KEYBOARD KB.T5007.001 DARFON US International Note: The keyboard on the exploded diagram is non-ergo for Aspire series. TM4500/TM4000/TM2300 KEYBOARD KB.T5007.002 DARFON Chinese TM4500/TM4000/TM2300 KEYBOARD KB.T5007.003 DARFON Spanish TM4500/TM4000/TM2300 KEYBOARD KB.T5007.004 DARFON Thai TM4500/TM4000/TM2300 KEYBOARD KB.T5007.005 DARFON Brazilian Protugese...
  • Page 110 TravelMate 4000 Picture Partname And Description Part Number LCD Module LCD MODULE 14.1 IN. XGA AU B141XG05 6M.T51V7.011 LCD MODULE 14.1 IN. XGA QDI 6M.T51V7.012 QD141XLH12 LCD MODULE 14.1 IN. XGA CMO N141XB- 6M.T51V7.013 LCD MODULE 15 IN. XGA AU B150XG01 6M.T50V7.011 LCD MODULE 15 IN.
  • Page 111 TravelMate 4000 Picture Partname And Description Part Number LCD CABLE - 14.1 IN. XGA 50.T51V7.001 LCD CABLE - 15 IN. XGA 50.T50V7.004 LCD CABLE - 15.4 IN. WXGA 50.T50V7.006 LCD BRACKET W/HINGE 14 IN. - L 33.T51V7.001 LCD BRACKET W/HINGE 14 IN. - R 33.T51V7.002 LCD BRACKET W/HINGE 15 IN.
  • Page 112 TravelMate 4000 Picture Partname And Description Part Number 512M Infineon SO-DIMM DDR333 512MB KN.51202.013 HYS64D64020GBDL-6-C (.11u/B) 512MB NANYA SO-DIMM DDR333 512MB KN.51203.011 NT512D64SH8A0FM-6K 512MB Micron SO-DIMM DDR333 512MB KN.51204.013 MT8VDDT6464HDG-335C1 (.11u), Speaker SPEAKER SET 23.T50V7.001 Heatsink THERMAL MODULE 60.T50V7.007 VGA HEATSINK W/PAD 34.T50V7.001 Miscellaneous NAME PLATE...
  • Page 113 TravelMate 4500 Picture Partname And Description Part Number Adapter ADAPTER 65W 3 PIN DELTA SADP-65KB BF ADAPTER 65W 3 PIN LITE-ON PA-1650-02 QA 19V ADAPTER 65W 3 PIN LI-SHIN SLS0335A 19V Battery BATTERY SANYO LI-ION 4S2P 4.4A 4UR18650F-2-QC140 BATTERY PANASONIC LI-ION 4S2P 4.4A CGR-B/8B5AE BATTERY SIMPLO LI-ION 4S2P 4.4A 916- 3020...
  • Page 114 TravelMate 4500 Picture Partname And Description Part Number INTEL PENTIUM M 1.5G 2M 400FSB KC.N0001.715 uFCPGA2 SL6F9 B-1 STEPPING INTEL PENTIUM M 1.6G 2M 400FSB KC.N0001.725 uFCPGA2 SL7EG B-1 STEPPING INTEL PENTIUM M 1.7G 2M 400FSB KC.N0001.735 uFCPGA2 SL7EP B-1 STEPPING INTEL PENTIUM M 1.8G 2M 400FSB KC.N0001.745 uFCPGA2 SL7EN B-1 STEPPING...
  • Page 115 TravelMate 4500 Picture Partname And Description Part Number DVD DUAL BEZEL FOR LITE-ON 42.T50V7.012 DVD SUPER MULTI MODULE KME UJ-830B 6M.T50V7.006 SWAP DVD SUPER MULTI DRIVE KME UJ-830B KU.00807.003 OPTICAL DEVICE CONNECTOR BOARD W/ 55.T50V7.003 MYLARY OPTICAL DEVICE HOLDER-SWAP 42.T50V7.007 DVD SUPER MULTI BEZEL FOR KME 42.T50V7.013 DVD SUPER MULTI MODULE HLDS GSA-...
  • Page 116 TravelMate 4500 Picture Partname And Description Part Number TM4500/TM4000/TM2300 KEYBOARD KB.T5007.007 DARFON UK TM4500/TM4000/TM2300 KEYBOARD KB.T5007.008 DARFON German TM4500/TM4000/TM2300 KEYBOARD KB.T5007.009 DARFON Italian TM4500/TM4000/TM2300 KEYBOARD KB.T5007.010 DARFON French TM4500/TM4000/TM2300 KEYBOARD KB.T5007.011 DARFON Swiss/G TM4500/TM4000/TM2300 KEYBOARD KB.T5007.012 DARFON Portuguese TM4500/TM4000/TM2300 KEYBOARD KB.T5007.013 DARFON Arabic TM4500/TM4000/TM2300 KEYBOARD...
  • Page 117 TravelMate 4500 Picture Partname And Description Part Number LCD 15 IN. XGA QDI QDI150XL06-01 LK.15009.002 LCD INVERTER BOARD 19.T50V7.001 LCD CABLE - 15 IN. XGA 50.T50V7.004 LCD BRACKET W/HINGE 15 IN. - L 33.T50V7.002 LCD BRACKET W/HINGE 15 IN. - R 33.T50V7.003 LCD PANEL W/LOGO ANTENNA 14/15 IN.
  • Page 118 TravelMate 4500 Picture Partname And Description Part Number LCD PANEL W/LOGO ANTENNA 14/15 IN. 60.T50V7.003 LCD BEZEL W/RUBBER PAD 15 IN. 60.T50V7.004 LCD MODULE 15 IN. SXGA AU B150PG01 6M.T50V7.017 LCD 15" TFT SXGA+ AU B150PG01 LK.15005.002 LCD INVERTER BOARD 19.T50V7.001 LCD CABLE - 15 IN.
  • Page 119 TravelMate 4500 Picture Partname And Description Part Number 256M Samsung SO-DIMM DDR333 256MB KN.2560B.008 M470L3224FT0-CB3 (.13u) 256M Hynix SO-DIMM DDR333 256MB KN.2560G.001 HYMD232M646D6-J AA 512M Infineon SO-DIMM DDR333 512MB KN.51202.013 HYS64D64020GBDL-6-C (.11u/B) 512MB NANYA SO-DIMM DDR333 512MB KN.51203.011 NT512D64SH8A0FM-6K 512MB Micron SO-DIMM DDR333 512MB KN.51204.013 MT8VDDT6464HDG-335C1 (.11u), Speaker...
  • Page 120 Chapter 6...
  • Page 121 Chapter 6...
  • Page 122: Model Definition And Configuration

    Appendix A Model Definition and Configuration TravelMate 4000 Series Wireless Model Number Memory 4001WLCi 15.4" PM 715 DDR333 1 40GB 24x Combo 11b/g WXGA (1.5GHz/2M) 2x256MB 4001WLMi 15.4" PM 715 DDR333 1 4x DVD- 11b/g WXGA (1.5GHz/2M) 60GB Dual 2x256MB 4001WFLMi 15.4"...
  • Page 123: Test Compatible Components

    Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system ® functions are tested under Windows XP Home environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests.
  • Page 124: Microsoft Windows

    ® ® Microsoft Windows XP Pro Environment Test Item Specifications Processor Intel Celeron 1.3GHz Intel Celeron 1.4GHz Intel PMP 705Banias 1.5 GHz, Tj85 Intel Dothan 715/1.5GHz Intel Dothan 725/1.6GHz Intel Dothan 735/1.7GHz Intel Dothan 745/1.8GHz Intel Dothan 755/2.0GHz Memory 256MB NANYA SO-DIMM DDR333 NT256D64SH8BAGM 256MB Infineon SO-DIMM DDR333 HYS64D32020GDL 256MB Infineon SO-DIMM DDR333 HYS64D32020HDL 256MB Micron SO-DIMM DDR333 MT4VDDT3264HG...
  • Page 125 Item Specifications Hard Disk Drive 30G HGST Moraga+ HTS424030M9AT00 30G Toshiba MK3025GAS30GB 30G Seagate 30G ST93015A 40G HGST Moraga+ HTS424040M9AT0040GB 40G Toshiba PLUTO MK4025GAS 40G SEAGATE ST94019A40G 60G HGST Moraga IC25N060ATMR04-0 60G TOSHIBA Neptune MK6021GAS 80G HGST Moraga IC25N080ATMR04 80G TOSHIBA Pluto MK8025GAS DVD-ROM Drive 8X DVD-ROM QSI SDR-083 DVD/CD-RW Combo...
  • Page 126 SanDisk Cruzer USB 2.0 Handy Drive 256MB USB Port USB Mouse: BenQ M102-G80 Logitech Mouse M-BE58 Microsoft Wheel Mouse Optical USB & PS2 Compatible Acer MP0930 USB Keyboard: Microsoft Internet Keyboard Pro BenQ 6511-ME KILITEK USB KeyPad: LUNARIS TK-LU2BSV USB Keypad...
  • Page 127 Item Specifications USB Port USB CCD: ViewQuest NB330 USB HDD: HD 530 Tested to comply with FCC Standards USB FDD: Teac USB FDD Yano USB FDD UFD-04 NEC USB FDD Mitsumi USB FDD D353FUE USB Speaker: J-S USB 3D Speaker /J1321 USB Printer: Canon BJC-3000 HD DeskJet 930C...
  • Page 128 Item Specifications PC Cards LAN+Modem card: Xircom CreditCard Ethernet + Modem 56k (CEM56-100) ATA Card: 4 in1 WIN&MAC Card reader+Transcend 128MB Apapter CF Card Read + PNY CF CARD 128MB Wireless LAN Card: CISCO AIRONET 350 SERIES\AIR-PCM350 Linksys WPC11ver.4 Intel(R)PRO / Wireless 2011B LAN PC Card Memory Card MMC: SanDisk 64MB...
  • Page 129: Online Support Information

    This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d.
  • Page 130 Appendix C...

This manual is also suitable for:

Travelmate 4500 seriesTravelmate 2300 series