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Acer Aspire M3300 Service Manual

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Aspire M3300
Service Guide
Service guide files and updates are
available on the AIPG/CSD web; for
more information please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN
I

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  • Page 1 Aspire M3300 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Aspire M3300 Service Guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN Denotes actual messages that appear on MESSAGES screen. Gives bits and pieces of additional information NOTE related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 6: Table Of Contents

    Chapter 1 System Specifications 1 F e a t u r e s … … … … … … … … … … … … … … … … … … … … … … … … … … … … … … … … … … … . . . 1 M a i n b o a r d P l a c e m e n t …...
  • Page 7: Chapter 1 System Specifications

    System Specifications Features Operating System Microsoft Windows Vista Home Premium SP1 32/64bit Microsoft Windows Vista Home Basic SP1 32bit FreeDOS Linpus Linux Console mode Linpus Linux X-Windows mode Processor Socket Type: AMD Socket AM3 Processor Type: AM3 CPUs Chipset AMD RS780 + AMD SB710 Form Factor: Micro ATX Dimension/Layer: 244mm x244mm Memory...
  • Page 8 PCI Express Slot Type: x1 PCI Express x1 Slot Quantity: 1 PCI Slot Type: PCI 2.25V slots PCI Slot Quantity: 2 Slot Quantity: 1 Design Criteria: Should support 1.44MB/3 mode 3.5” Devices Slot Type: 40pin PATA IDE slot Slot Quantity: 1 Transfer rate support: PIO Mode: 0/1/2/3/4 ATA mode: 33/66/100/133...
  • Page 9 Device Requirements: Audio-0002 2 S/PDIF-out header (1*4) 1 internal speaker header (2*4) 1 front panel audio header (2*5) Add HD de-pop CKT (the attachment is the reference, please propose your solution) S/N ratio: 90 dB at rear output jack Controller: Marvell 8071 Gigabit Ethernet controller Port : 1 x RJ45 rear port for Gigabit Ethernet Design Criteria: Should be worked under 10/100/1000Mbs environment...
  • Page 10 1 2x5pin onboard jumper BIOS BIOS Type: AMI Kernel with Acer skin Size: 4Mb or 8Mb Note: Boot ROM should be included (PXE function should be built in with default and RPL function is optional by service BIOS) BIOS shall auto detect FDD to avoid checksum error when boot...
  • Page 11: Power Supply

    Features for internal mounting tab Location of 4 external mounting holes Power Supply Electrical Design Feature 500W/250w in stable mode (Acer Assign System Power Unit) Voltage design should be covered +5V, +3.3V, +12V, +5VSB, -12V (attention to 12V output capability)
  • Page 12: Block Diagram

    Block Diagram Block Diagram...
  • Page 13: Aspire M3300 Front Panel

    Aspire M3300 Front Panel The computer’s front panel consists of the following: Label Description ACER Logo Optical drive Card reader Power Button Aspire Logo...
  • Page 14: Aspire M3300 Rear Panel

    Aspire M3300 Rear Panel Label Label Description Description Power card socket Fan aperture PS/2 keyboard connector PS/2 mouse connector HDMI connector System Fan USB 2.0 connector Monitor connector LAN connector 1394 connector Audio connector...
  • Page 15: H A R D W A R E S P E C I F I C A T I O N S A N D C O N F I G U R A T I O N

    0 MHz (If Stop CPU Clock in Sleep State in BIOS speed Setup is set to Enabled.) BIOS Item Specification BIOS code programmer AMI Kernel with Acer skin BIOS version P03-A0 BIOS ROM type SPI Flash BIOS ROM size 4Mb or 8Mb Support protocol SMBIOS(DMI)2.4/DMI2.0...
  • Page 16: Bios Hotkey List

    BIOS Hotkey List Hotkey Function Description Enter BIOS Setup Utility Press while the system is booting to enter BIOS Setup Utility. Main Board Major Chips Item Specification North Bridge AMD RS780 South Bridge AMD SB710 APG controller AMD RS780 Super I/O controller Super I/O ITE 8718 Audio controller HD audio codec ALC888S-VC2 HD codec 7.1...
  • Page 17: Memory Combinations

    Memory Combinations Slot Memory Total Memory Slot 1 1Gb/2Gb 1GB~2GB Slot 2 1Gb/2Gb 1GB ~2GB Slot 3 1Gb/2Gb 1GB ~2GB Slot 4 1Gb/2Gb 1GB ~2GB Maximum System Memory Supported 1GB ~8GB System Memory Item Specification Memory slot number 4 slot Support Memory size per socket 1Gb/2Gb Support memory type...
  • Page 18: Audio Interface

    Audio Interface Item Specification Audio controller RS780 Audio controller type ALC888S Audio channel codec 7.1 Audio function control Enable/disable by BIOS Setup Mono or stereo Stereo Compatibility Sound Blaster Pro/16 compatible Mixed digital and analog high performance chip Enhanced stereo full duplex operation High performance audio accelerator and AC’97 support Full native DOS...
  • Page 19: Sata Interface

    SATA Interface Item Specification SATA controller RS780 SATA controller resident bus PCI bus Number of SATA channel SATA X 6 Support bootable CD-ROM Floppy disk drive Interface Item Specification Floppy disk drive controller Super I/O ITE 8718 Floppy disk drive controller resident bus ISA bus Support FDD format 360KB, 720KB, 1.2MB, 1.44MB,...
  • Page 20: Usb Port

    USB Port Item Specification Universal HCI USB 2.0/1.1 USB Class Support legacy keyboard for legacy mode USB Connectors Quantity 4 ports for rear I/O 4 ports for front daughter board 2 ports for 3.5’’ card reader module Environmental Requirements Item Specification Temperature Operating...
  • Page 21: Power Management

    Power Management Devices Power Button Keyboard/Mouse Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Devices wake up from S3 should be less than Devices wake up from S5 should be less than 10 seconds...
  • Page 22: P O W E R M A N A G E M E N T F U N C T I O N ( A C P I S U P P O R T F U N C T I O

    Power Management Function(ACPI support function) Device Standby Mode Independent power management timer for hard disk drive devices(0-15 minutes,time step=1minute). Hard Disk drive goes into Standby mode(for ATA standard interface). Disable V-sync to control the VESA DPMS monitor. Resume method:device activated (keyboard for DOS, keyboard &mouse for Windows.
  • Page 23: Chapter 2 System Utilities

    System Utilities The manufacturer or the dealer already configures most systems. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM. This memory area is not part of the system RAM.
  • Page 24: E N T E R I N G S E T U

    Entering Setup Power on the computer and the system will start POST (Power On Self Test) process. When the message of appears on the screen, press the key “Press DEL to enter SETUP” of [Delete] to enter the setup menu. NOTE: If the message disappears before you respond and you still wish to enter Setup, restart the system by turning it OFF and On.
  • Page 25 The items in the main menu are explained below: Parameter Description Production Information This page shows the relevant information of the main board Standard CMOS Features This setup page includes all the items in standard compatible BIOS Advance BIOS Features This setup page includes all the items of Award special enhanced features Advance Chipset Features...
  • Page 26: P R O D U C T I N F O R M A T I O

    AMD Phenom(tm) II X3 710 Processor Processor Speed 2.6GHZ System memory 1023MB System Manufacturer : Acer Product Name Aspire M3300 System Serial Number System BIOS Version : P03-A0 BIOS Release Date : 03/28/2009 Asset Tag Number : Move Enter: Select...
  • Page 27: Standard Cmos Setup

    Standard CMOS Setup Select standard CMOS features from the main menu to configure some basic parameters in your system the following screen shows the standard CMOS features menu: CMOS Setup Utility-Copyright(C) 1985-2008,American Megatrends, Inc. Standard CMOS Features Standard CMOS Features Item Help System Date [Wed 04/08/2009]...
  • Page 28 The following table describes the parameters found in this menu. Parameter Description Options System Date To set the date following Week: From [Sun.] to [Sat.]. determined by BIOS and is display only weekday-month-date-year Day: from [1] to [31] (or the maximum format allowed in the month.
  • Page 29: A D V A N C E D B I O S F E A T U R E

    Advanced Setup The following screen shows the Advanced Setup: CMOS Setup Utility-Copyright(C) 1985-2008,American Megatrends, Inc. Advanced BIOS Features Item Help Quick Boot [Enabled] Quiet Boot [Enabled] 1st Boot Device [Hard Disk] 2nd Boot Device [SATA:HL-DT-ST BDDV] 3rd Boot Device [USB:Generic Compac] 4th Boot Device [Network:B02 D00 Yu] Optical Disk Drive Priority...
  • Page 30 The following table describes the parameters found in this menu. Parameter Description Options Quick Boot Allows BIOS to skip certain tests while [Enabled], booting. This will decrease the time [Disabled] needed to boot the system 1 st Boot Device The item allows you to see the sequence of boot device where BIOS 2 nd Boot Device attempts to load the disk operation...
  • Page 31: A D V A N C E D C H I P S E T S E T U

    Advanced Chipset Setup CMOS Setup Utility-Copyright(C) 1985-2008,American Megatrends, Inc. Advanced Chipset Features Advanced Chipset Features Item Help AMD Cool `n'Quiet [Enabled] AMD-V [Enabled] Memory Hole Remapping [Enabled] UMA Frmae Buffer Size [Auto] Current UMA Size [128MB] Surround View [Disabled] Primary video [Auto] : Move Enter: Select +/-/: Value...
  • Page 32: I N T E G R A T E D P E R I P H E R A L

    Integrated Peripherals CMOS Setup Utility – Copyright (c) 1985-2008, American Megatrends, Inc. Integrated Peripherals Integrated Peripherals Item Help Onboard IDE Controller Enabled] Onboard SATA Controller Enabled] Options Onboard SATA Mode [AHCI] Onboard USB Controller [Enabled] [Disabled] Legacy USB Support [Enabled] USB Storage Emulation [Auto] [Enabled]...
  • Page 33 The following table describes the parameters found in this menu. Parameter Description Options Onboard IDE Controller This item is only available when Disabled/Enabled onboard IDE controller is Enabled Onboard SATA Controller This item is only available when Disabled/Enabled onboard SATA controller is Enabled Onboard SATA Mode This item is only available when...
  • Page 34: P O W E R M A N A G E M E N

    Power Management The Power Management menu lets you configure your system to most effectively save energy while operating in a manner consistent with your own style of computer use. The following screen shows the Power Management parameters and their default settings: CMOS Setup Utility–...
  • Page 35: P C H E A L T H S T A T U

    PC Health Status CMOS Setup Utility– Copyright (c) 1985-2008,American Megatrends, Inc. PC Health Status CPU Temperature 18℃/64℉ Item Help System Temperature : 25℃/77℉ CPU Fan Speed : 1662 RPM Fan configuration mode setting System Fan Speed : N/A CPU Core : 1.328V +1.1V : 1.104V...
  • Page 36: F R E Q U E N C Y / V O L T A G E C O N T R O

    Frequency/Voltage Control CMOS Setup Utility-Copyright(C) 1985-2008,American Megatrends, Inc. Frequency Control Frequency/Voltage Control Item Help CPU Spread Spectrum [Enabled] ATIG Spread Spectrum [Enabled] SRC Spread Spectrum [Disabled] : Move Enter: Select +/-/: Value F10: Save ESC: Exit F1: General Help Optimized Defaults Parameter Description Options...
  • Page 37: Bios Security Features

    BIOS Security Features CMOS Setup Utility BIOS Security Features Supervisor Password : Not installed Item Help User Password : Not Installed Change Supervisor Password [Press Enter] Install or Change the Password : Move Enter: Select +/-/: Value F10: Save ESC: Exit F1: General Help Optimized Defaults The following table describes the parameters found in this menu:...
  • Page 38: L O A D D E F A U L T S E T T I N G

    Load Default Settings This option opens a dialog box that lets you install defaults for all appropriate items in the Setup Utility. CMOS Setup Utility Product Information PC Health Status Standard CMOS Features Frequency/ Control CMOS Advance BIOS Features Loab Default Settings Load Default Settings? BIOS Advanced Chipset Features...
  • Page 39: S A V E & E X I T S E T U

    Save & Exit Setup Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the Setup Utility. CMOS Setup Utility Product Information PC Health Status Standard CMOS Features Frequency/Voltage Control CMOS BIOS Security Features Advance BIOS Features...
  • Page 40: E X I T W I T H O U T S A V I N

    Exit Without Saving Highlight this item and press <Enter> to discard any changes that you have made in the Setup Utility and exit the Setup Utility. CMOS Setup Utility Product Information PC Health Status Standard CMOS Features Frequency/Voltage Control CMOS Advance BIOS Features BIOS Security Features Discard changes and exit setup?
  • Page 41: Chapter 3 Machine Disassembly And Replacement

    Machine Disassembly and Replacement To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge. Wire cutter Phillips screwdriver (may require different size). NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatches when putting back the components.
  • Page 42: G E N E R A L I N F O R M A T I O

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system...
  • Page 43: D I S A S S E M B L Y P R O C E D U R

    Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it.
  • Page 44 II Aspire M3300 Standard Disassembly Process Bezel Process: 1. According to the requirement, paste ATI, OS, CPU, HDMI and marketing label by SKU.
  • Page 45: Remove Side Cover

    Remove side cover Process: 1. Put the Computer on the worktable lightly. 2. Release left/right side cover with 4 screws then remove left/right side cover.
  • Page 46: Remove Cpu Fan Pipe

    Remove CPU fan pipe Process: 1. Release the CPU fan pipe. Remove Cards Process: 1. Release the slot cover tooless 2. Remove VGA 、TV、Modem Card,the following list is for your reference about the mutual location relation (Optional by SKU).
  • Page 48: Remove Hdd Data Cables

    Remove HDD Data Cables Process: 1. Remove master HDD data cable from M/B SATA1/SATA3(Optional by SKU). 2. Remove slave ODD data cable from M/B SATA2/SATA4(Optional by SKU) Remove master HDD cable Remove slave HDD cable...
  • Page 49: Remove Odd Data Cable

    Remove ODD DATA cable Process: 1. Remove master ODD data/power cable from Master ODD. Remove HDD power cable Process: 1. Remove master HDD data cable from master HDD. 2. Remove slave HDD data cable from slave HDD.
  • Page 50: Remove Cables

    Remove Cables Process: 1. Remove Power SW cable cable from M/B. 2. Remove FI/O USB cable from M/B. 3. Remove MCR USB cable from M/B. 4. Remove Card reader cable from M/B. 5. Remove audio cable from the “AUDIO” port on M/B.
  • Page 51: Remove Hdd

    Remove HDD Process: 1. Remove the screws and take out HDD bracket . 2. Remove two sides with 2 screws for each and then remove the master HDD and Slave HDD. 3. Remove Slave HDD from the second HDD location. (Optional by SKU) Master HDD location Slave HDD location Remove card reader...
  • Page 52: Remove Odd

    Remove ODD Process: 1. Remove bezel of chassis. 2. Remove Master ODD from the location. 3. Remove slave ODD from the location. (Optional by SKU) Remove Cables Process: 1. Remove M/B power cable from M/B “ATX1”. 2. Remove 12 V power cable from M/B” JPW1” 3. Remove System Fan cable from M/B”SYS-F2”.
  • Page 53: Remove System Fan

    M/B power cable Remove System FAN Process: 1. Release four screws according to the following picture.
  • Page 54 Release four screws. 2. Remove Sys FAN (Optional by SKU) Remove mother board Process: 1. Release 8 pcs screws form the corresponding hole. 2. Release screws according to the following picture in turn. Remove the Mother board from chassis.
  • Page 55: Remove Cpu Cooler

    Remove CPU cooler Process: 1. Remove cooler power cable from M/B “CPU-F”. 2. Open the handle.and clip.Remove Cooler from the Retention module. Remove memory Process: 1. Remove the first Memory from DIMM. 2. Remove the second Memory from DIMM2 (Optional by SKU).
  • Page 56: Remove Cpu

    Remove CPU Process: 1. Remove CPU according following the pictures.
  • Page 57: Chapter 4 Troubleshooting

    Remove I/O shielding Process: 1. Remove I/O Shielding. Troubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics: Power-On Self-Test (POST) POST Check Points POST Error Messages List Error Symptoms List...
  • Page 60 ATX_POWER: ATX 24-pin Power Connector Signal Name Signal Name +3.3 +3.3V +3.3 -12V PS_ON PWR OK 5VSB +12V +12V +3.3V...
  • Page 63: Chapter 6 Fru (Field Replaceable Unit) List

    FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of Aspire M3300 Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information available on your regional web or channel.
  • Page 64: E X P L O D E D D I A G R A

    Exploded Diagram...
  • Page 65 Aspire M3300 FRU List Category Description Part Number MAINBOARD Mainboard FRS780F ATI RS780 SB710 Marvell 8071 ATX w/o IO Bracket MB.SBT09.001 w/i 1394 LF onboard DVI D-Sub CPU Cooler Fan Cooler K8_M2 AVC Z7UB008 AVC fan7015 HI.12900.001 AMD Phenom II 925 KC.PH202.925...
  • Page 66 DVD Super Multi DSM16XS SATA LabelFlash KU.0160D.045 BD COMBO HH DL 4X LF Black Bezel SATA KO.0060D.001 BD RW HH DL 4X LF Black Bezel SATA KU.0060D.001 TV-Tuner PE988-A TV Tuner Card PCIe Hybrid ATSC with S/W Encoder TU.10500.038 Card Reader IOI 16-in-1 CR M1/M3 w/3.5", USB2.0, UsBSET UT330-LK CR.10400.071 Modem...
  • Page 67 Keyboard LITE-ON SK-9625 USB Standard 104KS Black US with new KB.USB0B.082 color AC-MT-018...
  • Page 68: I N T E L R A I

    Intel RAID SOP (Windows) 2.Intel(R) Matrix Storage Console 2-1:Create a“RAID Ready” System into" RAID 0" with two Hard Drives by‘Create RAID Volume from Existing HDD Drive ’. Install Vista OS with one SATA HDD. Step 1: Step 2: Shut down the system,then add one Serial ATA hard drive in the system. Boot to OS desktop, open the Intel®...
  • Page 69 Picture2 Click "Next" at create a RAID volume window. Step 5: Picture3...
  • Page 70 Key the name in "Volume Name" and select "RAID 0" in RAID Level. Step 6: Picture4 Select minimum HDD as "Source Hard Drive". Step 7: Picture5...
  • Page 71 Picture6 Select Menber Hard Drive(s). Step 8: Picture7...
  • Page 72 Specify Volume Size then press "next". Step 9: Picture8 Press "next" to finish setup and start create RAID0. Step 10: Picture9 It may takes half and hours to create RAID0.After create completely,it will ask to Step 11: reboot to finish create RAID0.
  • Page 73 2-2:Create a“RAID Ready” System into" RAID 1" with two Hard Drives by‘Create RAID Volume from Existing HDD Drive ’. Install Vista OS with one SATA HDD. Step 1: Shut down the system,then add another Serial ATA hard drive in the system. Step 2: Step 3: Boot to OS desktop, open the Intel®...
  • Page 74 2-3:Create a“RAID Ready” System into" RAID 5" with three Hard Drives by‘Create RAID Volume from Existing HDD Drive ’. Install Vista OS with one SATA HDD. Step 1: Shut down the system,then add other two serial ATA hard drives in the system. Step 2: Boot to OS desktop, open the Intel®...
  • Page 75 At least select two HDD as Menber Hard Drive(s). Step 8: Picture13 Specify Volume Size then press "next". Step 9: Press "next" to finish setup and start create RAID5. Step 10: It may takes half and hours to create RAID5.After create completely,it will ask to Step 11: reboot to finish create RAID5.
  • Page 76 Picture14 Select two HDDs as "Source Hard Drive". Step 7: Picture15...
  • Page 77 At least select two HDD as Menber Hard Drive(s). Step 8: Specify Volume Size then press "next". Step 9: Press "next" to finish setup and start create RAID 10. Step 10: It may takes half and hours to create RAID 10.After create completely,it will ask to Step 11: reboot to finish create RAID10.
  • Page 78 Picture17 Specify Volume Size then press "next". Step 8: Picture18 Press "next" to finish setup and start create RAID 0. Step 9: It may takes half and hours to create RAID 0.After create completely,it will ask to Step 10: reboot to finish create RAID 0.
  • Page 79: Intel Raid Sop

    Intel RAID SOP 1. INTEL® MATRIX STORAGE TECHNOLOGY CHECK (DOS) 1-1: Create SATA RAID 0 Shut down the EUT, unplug the power cable,connect two SATA HDDS to EUT , check the Step 1: EUT all devices are connect/plug ok Press "PWR-BTTN" to power on the EUT,Load BIOS default setting . Step 2: At "Integrated_Peripherals"...
  • Page 80 Picture2 Select "RAID0(Stripe)" at "RAID Level". Step 7: Picture3...
  • Page 81 You can select the "Strip Size" and define RAID capacity in "Capactity". Step 8: Picture4 Press "Create Volume" to create RAID0,it will pop the warning message that all data Step 9: will be lost,"press "Y" to confirm it. Picture5 It will back to create RAID interface,then press "ESC" or select 4 to exit and install Step 10:...
  • Page 82 1-2: Create SATA RAID 1 Shut down the EUT, unplug the power cable,connect two SATA HDDS to EUT , check the Step 1: EUT all devices are connect/plug ok Press "PWR-BTTN" to power on the EUT,Load BIOS default setting . Step 2: At "Integrated_Peripherals"...
  • Page 83 1-3: Create SATA RAID 5 Shut down the EUT, unplug the power cable,connect three SATA HDDS to EUT , check the Step 1: EUT all devices are connect/plug ok Press "PWR-BTTN" to power on the EUT,Load BIOS default setting . Step 2: At "Integrated_Peripherals"...
  • Page 84 1-4: Create SATA RAID 0+1 Shut down the EUT, unplug the power cable,connect four SATA HDDS to EUT , check the Step 1: EUT all devices are connect/plug ok Press "PWR-BTTN" to power on the EUT,Load BIOS default setting . Step 2: At "Integrated_Peripherals"...
  • Page 85 2-6:Create a“RAID Ready” System into" RAID 1" with two Hard Drives by ‘Create RAID Volume ’. Install Vista OS with one SATA HDD. Step 1: Shut down the system,then add another two serial ATA hard drives in the system. Step 2: Boot to OS desktop, open the Intel®...