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Acer Aspire M3800 Service Manual

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Aspire M3800
Service Guide
Service guide files and updates are
available on the AIPG/CSD web; for
more information please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN
I

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  Summary of Contents for Acer Aspire M3800

  • Page 1 Aspire M3800 Service Guide Service guide files and updates are available on the AIPG/CSD web; for more information please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Aspire M3800 Service Guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2007 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN Denotes actual messages that appear on screen. MESSAGES NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 6: Table Of Contents

    Chapter 1 System Specifications 1 Features……………………………………………………………………………………………... 1 Block Diagram…………………………………………………………..………………...………..6 Aspire M3800 Front Panel…….............…………..…….……………………….…..……..7 Aspire M3800 Rear Panel……............……………………………………..…….………8 Hardware Specifications and Configurations………………….…….……..9 Power Management Function (ACPI support function)…………………………..…...14 Chapter 2 System Utilities 16 Entering Setup…………………………………………………………………………..17 P r o d u c t I n f o r m a t i o n … … … … … … … … … … … … … … … … … … … … … . . 1 9 Standard CMOS Setup………………………….…….……………………………………20...
  • Page 7: Chapter 1 System Specifications

    Chapter 1 System Specifications Features Operating System Microsoft Windows Vista Premium SP1 Microsoft Windows XP Home Basic SP1 Linpus Linux X-Windows mode Free Dos Processor Socket Type: Intel® Socket T LGA 775 pin Processor Type: CPUs which compliant with Intel FSB 800/1066/1333 MHz CPUs Chipset Intel G43+ ICH10R Form Factor: Micro ATX...
  • Page 8 PCI Slot Type: PCI Slot Quantity: 2 SATA Slot Type: SATA slot Slot Quantity: 6 Storage Type support: HDD/CD-ROM/CD-RW/DVD-ROM/DVD-RW/DVD+RW/DVD Dual/DVD SuperMulti Plus/Blu-Ray ODD Audio Audio Type: HD audio codec Audio Channel: 7.1 channel Audio Controller /Codec: ALC888S HD codec 7.1 Connectors support: Rear 6 jack follow HD audio definition, example as below Audio jacks color coding: should meet Microsoft Windows Logo Program...
  • Page 9 Connector Pin: standard Intel FPIO pin definition Data transfer rate support: USB 2.0/1.1 BIOS BIOS Type: AMI Kernel with Acer skin Size: 4Mb/2MB Note: Boot ROM should be included (PXE function should be built in with default and RPL function is optional by service BIOS)
  • Page 10 1 1394 port 1 D-Sub VGA port 1 HDMI VGA port 1 RJ45 LAN port 4 USB ports 7.1 channel phone jack (6 audio jacks) On-board connectors 1 LGA 775 CPU socket 4 DDR3 memory sockets 1 PCI Express x16 slot 1 PCI Express x 1 slot 2 PCI slot 6 SATAII connectors...
  • Page 11: Power Supply

    Features for internal mounting tab Location of 4 external mounting holes Power Supply Electrical Design Feature 300W/500W/250W in stable mode (Acer Assign System Power Unit) Design for Intel G43 series chipset compatible system Voltage design should be covered +5V, +3.3V, +12V, +5VSB, -12V...
  • Page 12: Block Diagram

    Block Diagram...
  • Page 13: Aspire M3800 Front Panel

    Aspire M3800 M Front Panel The computer’s front panel consists of the following: Label Description Acer LOGO Optical drive Card reader Aspire Logo...
  • Page 14: Aspire M3800 Rear Panel

    Aspire M3800 Rear Panel Label Label Description Description Voltage selector switch Fan aperture PS/2 keyboard connecter PS/2 mouse connecter D-Sub port System FAN HDMI port 1394 connector USB 2.0 connector LAN connector Audio connector...
  • Page 15: Hardware Specifications And Configurations

    0 MHz (If Stop CPU Clock in Sleep State in BIOS Setup is set to Enabled.) BIOS Item Specification BIOS code programmer AMI Kernel with Acer skin BIOS version BIOS ROM type SPI Flash BIOS ROM size 4Mb/2MB Support protocol SMBIOS (DMI) 2.4/DMI 2.0 (log file)
  • Page 16: Memory Combinations

    Main Board Major Chips Item Specification North Bridge Intel G43 South Bridge Intel ICH10R APG controller Intel G43 Super I/O controller ITE 8720 Audio controller Realtek HD audio codec ALC888S-HD codec 7.1 LAN controller Intel Boazman 82567V PCI-E Giga LAN HDD controller Intel ICH10R Keyboard controller...
  • Page 17: Audio Interface

    Audio Interface Item Specification Audio controller Intel ICH10R Audio controller type ALC888S Audio channel codec 7.1 Audio function control Enable/disable by BIOS Setup Mono or stereo Stereo Compatibility Sound Blaster Pro/16 compatible Mixed digital and analog high performance chip Enhanced stereo full duplex operation High performance audio accelerator and AC’97 support Full native DOS games compatibility Virtual...
  • Page 18: Floppy Disk Drive Interface

    Floppy disk drive Interface Item Specification Floppy disk drive controller Super I/O ITE 8720 Floppy disk drive controller resident bus ISA bus Support FDD format 360KB, 720KB, 1.2MB, 1.44MB, 2.88MB USB Port Item Specification Universal HCI USB 2.0/1.1 USB Class Support legacy keyboard for legacy mode USB Connectors Quantity 4 ports for back panel...
  • Page 19: Power Management

    Power Management Devices Power Button USB Keyboard/Mouse Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Disabled Devices wake up from S3 should be less than Devices wake up from S5 should be less than 10 seconds...
  • Page 21: Chapter 2 System Utilities

    Chapter 2 System Utilities The manufacturer or the dealer already configures most systems. There is no need to run Setup when starting the computer unless you get a Run Setup message. The Setup program loads configuration values into the battery-backed nonvolatile memory called CMOS RAM.
  • Page 22: Entering Setup

    Entering Setup Power on the computer and the system will start POST (Power On Self Test) process. When the message of appears on the screen, press the key of [Delete] to “Press DEL to enter SETUP” enter the setup menu. NOTE: If the message disappears before you respond and you still wish to enter Setup, restart the system by turning it OFF and On.
  • Page 23 The items in the main menu are explained below: Parameter Description Production Information This page shows the relevant information of the main board Standard CMOS Features This setup page includes all the items in standard compatible BIOS Advance BIOS Features This setup page includes all the items of Award special enhanced features Advance Chipset Features...
  • Page 24: P R O D U C T I N F O R M A T I O

    Processor Type Item Help Intel(R) Core(TM)2 CPU Q9400 ﹫ 2.66GHz Processor Speed : 2.66GHz System Memory : 4047MB System Manufacture : Acer Product Name : Aspire M5801 System Serial Number System BIOS Version : D02 BIOS Release Date : 02/20/2009...
  • Page 25: Standard Cmos Setup

    Standard CMOS Setup Select standard CMOS features from the main menu to configure some basic parameters in your system the following screen shows the standard CMOS features menu: CMOS Setup Utility – Copyright (c) 1985-2005,American Megatrends, Inc. Standard CMOS Features System Date [Thu 02/26/2009] Item Help...
  • Page 26 The following table describes the parameters found in this menu. Parameter Description Options System Date To set the date following Week: From [Sun.] to [Sat.]. determined by BIOS and is display only weekday-month-date-year Day: from [1] to [31] (or the maximum format allowed in the month.
  • Page 27: Advanced Bios Features

    Advanced Setup The following screen shows the Advanced Setup: CMOS Setup Utility Copyright (c) 1985-2008,American Megatrends, Inc. Advanced BIOS Features Quick Boot Enabled Item Help Quiet Boot Enabled 1st Boot Device [ST3750630AS] Allows BIOS to skip certain tests while 2nd Boot Device [P1-HL-ST BDDVDR] 3rd Boot Device...
  • Page 28: Advanced Chipset Setup

    Advanced Chipset Setup CMOS Setup Utility Copyright (c) 1985-2008,American Megatrends, Inc Advanced Chipset Features Intel EIST Enabled Item Help Intel XD Bit Enabled Intel VT Enabled Disable: Disable EIST Intel VT-d Enabled Enable: Enable EIST Memory Hole Remapping Enabled Primary Video Auto : Move Enter: Select +/-/: Value...
  • Page 29: Integrated Peripherals

    Integrated Peripherals CMOS Setup Utility – Copyright (c) 1985-2008, American Megatrends, Inc. Integrated Peripherals Onboard SATA Controller Enabled] Item Help Onboard SATA Mode [RAID] Onboard USB Controller [Enabled] Legacy USB Support [Enabled] Options USB Storage Emulation [Auto] [Disabled] Onboard Audio Controller [Enabled] Onboard LAN Controller [Enabled]...
  • Page 30 The following table describes the parameters found in this menu. Parameter Description Options Onboard SATA Mode This item is only available when AHCI Disabled / onboard SATA controller is AHCI AHCI Onboard ESATA Mode This item is only available when Disabled/AHCI onboard ESATA controller is AHCI Mode...
  • Page 31: P O W E R M A N A G E M E N

    Power Management The Power Management menu lets you configure your system to most effectively save energy while operating in a manner consistent with your own style of computer use. The following screen shows the Power Management parameters and their default settings: CMOS Setup Utility–...
  • Page 32: P C H E A L T H S T A T U

    PC Health Status CMOS Setup Utility– Copyright (c) 1985-2008,American Megatrends, Inc. PC Health Status CPU Temperature (PECI Mode) : 44 Item Help System Temperature : 35℃/95℉ CPU Fan Speed : 1744RPM Disabled System Fan Speed : N/A CPU Core : 1.184V Enabled +1.1V : 1.1362V...
  • Page 33: F R E Q U E N C Y / V O L T A G E C O N T R O

    Frequency/Voltage Control CMOS Setup Utility– Copyright (c) 1985-2008,American Megatrends, Inc Frequency/Voltage Control Enable Clock to All DIMM/PCI Enabled Item Help Spread Spectrum Enabled Options Disabled Enabled : Move Enter: Select +/-/: Value F10: Save ESC: Exit F1: General Help Optimized Defaults The following table describes the parameters found in this menu: Parameter Description...
  • Page 34: B I O S S E C U R I T Y F E A T U R E

    BIOS Security Features CMOS Setup Utiliyt – Copyright (c) 1985-2008,American Megatrends, Inc. BIOS Security Features Supervisor Password : Not installed Item Help User Password : Not Installed Change Supervisor Password [Press Enter] Install or Change the Password : Move Enter: Select +/-/: Value F10: Save ESC: Exit F1: General Help...
  • Page 35: L O A D D E F A U L T S E T T I N G

    Load Default Settings This option opens a dialog box that lets you install defaults for all appropriate items in the Setup Utility. CMOS Setup Utiliyt – Copyright (c) 1985-2008,American Megatrends, Inc. Product Information PC Health Status Standard CMOS Features Frequency/Voltage Control CMOS Advance BIOS Features BIOS Security Features...
  • Page 36: S A V E & E X I T S E T U

    Save & Exit Setup Highlight this item and press <Enter> to save the changes that you have made in the Setup Utility and exit the Setup Utility. CMOS Setup Utiliyt – Copyright (c) 1985-2008,American Megatrends, Inc. Product Information PC Health Status Standard CMOS Features Frequency/Voltage Control CMOS...
  • Page 37: E X I T W I T H O U T S A V I N

    Exit Without Saving Highlight this item and press <Enter> to discard any changes that you have made in the Setup Utility and exit the Setup Utility. CMOS Setup Utiliyt – Copyright (c) 1985-2008,American Megatrends, Inc. Product Information PC Health Status Standard CMOS Features Frequency/Voltage Control CMOS...
  • Page 38: Chapter 3 Machine Disassembly And Replacement

    Chapter 3 Machine Disassembly and Replacement To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge. Wire cutter. Phillips screwdriver (may require different size). NOTE: The screws for the different components vary in size. During the disassembly process, group the screws with the corresponding components to avoid mismatches when putting back the components.
  • Page 39: G E N E R A L I N F O R M A T I O

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. 2.Unplug the AC adapter and all power and signal cables from the system...
  • Page 40: D I S A S S E M B L Y P R O C E D U R

    Disassembly Procedure This section tells you how to disassemble the system when you need to perform system service. Please also refer to the disassembly video, if available. CAUTION: Before you proceed, make sure you have turned off the system and all peripherals connected to it.
  • Page 41 Aspire M3800 Disassembly Process Bezel Process: 1. According to the requirement, paste ATI, OS, CPU, HDMI and marketing label by SKU.
  • Page 42: Remove Side Cover

    Remove side cover Process: 1. Put the Computer on the worktable lightly. 2. Release left side cover with 2 screws then remove left side cover.
  • Page 43: Remove Cpu Fan Pipe

    Remove CPU fan pipe Process: 1. Release the CPU fan pipe. Remove Cards Process: 1. Release the slot cover tooless 2. Remove VGA 、TV、Modem Card,the following list is for your reference about the mutual location relation (Optional by SKU).
  • Page 45: Remove Hdd Data Cables

    Remove HDD Data Cables Process: 1. Remove master HDD data cable from M/B SATA1/SATA3(Optional by SKU). 2. Remove slave ODD data cable from M/B SATA2/SATA4(Optional by SKU) Remove master HDD cable Remove slave HDD cable...
  • Page 46: Remove Odd Data Cable

    Remove ODD DATA cable Process: 1. Remove master ODD data/power cable from Master ODD. Remove HDD power cable Process: 1. Remove master HDD data cable from master HDD. 2. Remove slave HDD data cable from slave HDD.
  • Page 47: Remove Cables

    Remove Cables Process: 1. Remove Power SW cable cable from M/B. 2. Remove FI/O USB cable from M/B. 3. Remove MCR USB cable from M/B. 4. Remove Card reader cable from M/B. 5. Remove audio cable from the “AUDIO" port on M/B.
  • Page 48: Remove Hdd

    Remove HDD Process: 1. Remove the screws and take out HDD bracket . 2. Remove two sides with 2 screws for each and then remove the master HDD and Slave HDD. 3. Remove Slave HDD from the second HDD location. (Optional by SKU) Master HDD location Slave HDD location...
  • Page 49: Remove Card Reader

    Remove card reader Process: 1. Remove card reader from chassis. Remove ODD Process: 1. Remove bezel of chassis. 2. Remove Master ODD from the location. 3. Remove slave ODD from the location. (Optional by SKU)
  • Page 50 Remove Cables Process: 1. Remove M/B power cable from M/B “ATX1”. 2. Remove 12 V power cable from M/B” JPW1” 3. Remove System Fan cable from M/B”SYS-F2”. M/B power cable...
  • Page 51: Remove System Fan

    Remove System FAN Process: 1. Release four screws according to the following picture. 2. Remove Sys FAN (Optional by SKU) Remove mother board Process: 1. Release 8 pcs screws form the corresponding hole. 2. Release screws according to the following picture in turn.
  • Page 52: Remove Cpu Cooler

    Remove the Mother board from chassis. Remove CPU cooler Process: 1. Remove cooler power cable from M/B “CPU-F2”. 2. Release screw 1 first, then fixes screw 2, screw 3 & screw 4 (As Picture). Remove Cooler from the Retention module.
  • Page 53: Remove Cpu

    Remove memory Process: 1. Remove the first Memory from DIMM. 2. Remove the second Memory from DIMM2 (Optional by SKU). Remove CPU Process: 1. Remove CPU according following the pictures.
  • Page 54 Lock the Handle Remove I/O shielding Process: 1. Remove I/O Shielding.
  • Page 55: Chapter 4 Troubleshooting

    Chapter 4 Troubleshooting Please refer to generic troubleshooting guide for troubleshooting information relating to following topics: Power-On Self-Test (POST) POST Check Points POST Error Messages List Error Symptoms List...
  • Page 56 Chapter 5...
  • Page 58 ATX_POWER: ATX 24-pin Power Connector Signal Name Signal Name +3.3 +3.3V +3.3 -12V PS_ON PWR OK 5VSB +12V +12V +3.3V...
  • Page 61: Chapter 6 Fru (Field Replaceable Unit) List

    ACER-AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 62: E X P L O D E D D I A G R A

    Exploded Diagram...