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General Whirlpool Bath Troubleshooting Guide
PROBLEM
Pump/Motor does not start.
Pump/Motor operates but no fully
adjustable jets are functioning.
Pump/Motor operates but air is not
injected into water.
Water leakage from pump unions.
Pump/motor shuts off by itself before
set time elapses.
Control panel not responding.
Lighting does not work
NOTE: If unit is within the warranty period, contact Jacuzzi Whirlpool Bath Service Support at 1 - (800) 288-4002 with bath's serial
number before work is started. The Serial Number is located on the Specification/Serial Number Plate. See page 26.
PROBABLE CAUSES
No power to pump/motor.
Pump/motor not plugged in.
Pump/motor faulty.
Jets are closed.
Control panel cable disconnected.
Suction cover may be clogged.
Air valves closed.
Overtightened, O-ring may be
pinched or improperly seated, under
tightened.
Motor thermal protection has deacti-
vated pump/motor due to overheat-
ing. (Supply voltage low.)
GFCI tripped.
Inadequate supply wiring.
No power to control panel.
Cable disconnected or broken.
25
REMEDY
Reset GFCI.
Insert plug fully into outlet.
Replace pump/motor assembly.
Open jets by rotating counterclockwise.
Reconnect control panel cable at control
or junction box.
With motor turned off, remove safety
cover and remove any debris. Clean
thoroughly before replacing. Replace
suction cover before operating.
Use electronic controls to open air
valves. Reset air valves to allow air flow.
Untighten unions check and reseat O-
ring. If O-ring has been pinched out of
shape, replace (refer to number below).
When tightening union nuts, hand
tighten only.
Let motor cool; thermal protection will
reset. Check for proper ventilation.
(Check supply voltage.)
Reset GFCI. If it continues to trip do not
use this unit. Disconnect the unit and
have the problem corrected by a
licensed electrician before using.
Consult a licensed electrician to correct
wiring to unit.
Power down the system by either unplug-
ging the unit or shutting off the power at
the house breaker panel. Wait 15 sec-
onds then power back up. Retry the sys-
tem by activating the feature that was not
responding.
Reconnect loose cable. Repair broken
cable wires.
Jacuzzi Whirlpool Bath K339000X 3/06
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