Troubleshooting Procedures - Jacuzzi HE96000 Installation And Operation Instructions Manual

Comfort PLUS Whirlpool Bath
Suction Cover/Strainer Maintenance
Clean the suction cover/strainer of hair and debris when
necessary.
Remove the center screw and detach the suction
1
cover.
Clean the cover by backflushing debris from the holes.
2
Replace the suction cover immediately after cleaning.
3
When reinstalling, orient the cover/strainer with the
small notch at the bottom. The gasket must be inserted
into the groove of the cover/strainer before reinstalling
onto the suction fitting.
Keep hair a minimum of 6 inches (152 mm) away
from the suction fitting at all times when the whirlpool
system is operating. Hair longer than shoulder length
should be secured close to the head, or a bathing cap
should be worn.
Do not operate the whirlpool system with the suction
cover/strainer removed!
It is a safety device and must always be in place on the suction fitting to minimize the potential hazard of hair and
body entrapment.

Troubleshooting Procedures

PROBLEM
Pump/motor does not start
Pump/motor operates but no fully adjustable jets are
functioning
Pump/motor operates but air is not injected into the
water
Water leakage from pump unions
Pump/motor shuts off by itself before time elapses
Chromatherapy lights do not operate
Water not maintaining temperature
If the unit is within the warranty period, contact Jacuzzi Whirlpool Bath Service Support at 1-800-288-4002 with your bath's serial number
before work is started. The serial number is located on the Specification/Serial Number Plate (the plate is located behind the equipment area).
Installation and Operation
PROBABLE CAUSES
No power to pump/motor
Pump/motor not plugged in
Pump/motor faulty
Jets are closed
Suction cover/strainer may be clogged
Air valves are closed
Overtightened, O-ring may be pinched or improperly
seated, undertightened
Motor thermal protection has deactivated pump/motor
due to overheating (supply voltage low)
GFCI tripped
Inadequate supply wiring
Connector has come loose
High Limit switch on heater has been tripped
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Suction Fitting
Suction Cover
Screw
Gasket
Notch
Figure 17
REMEDY
Reset GFCI
Insert plug securely into outlet
Ensure the control panel is conencted to control box
Contact Jacuzzi Luxury Bath @ 800-288-4002
Open jets by rotating counter-clockwise
With the motor turned OFF, remove the suction cover/
strainer and remove any debris. Replace the suction
cover before operating
Open air control valves
Loosen unions , check and reseat O-ring. If O-ring has
been pinched out of shape, replace (refer to number
below). When tightening union nuts, handtighten only.
Let motor cool; thermal protection will reset. Check for
proper ventilation (check supply voltage)
Reset GFCI. If it continues to trip, do not use this unit.
Disconnect the unit and have the problem corrected by
a licensed electrician before using.
Consult a licensed electrician to correct the wiring unit.
Contact Jacuzzi Luxury Bath @ 800-288-4002
Press Reset button on heater
Page 17