Ford 2014 ESCAPE Owner's Manual page 324

Vehicle Health Report and Services (Traffic, Directions and Information) issues
Issue
I received a text that I did
not activate Vehicle Health
Report.
I am unable to retrieve the
report on the website, or I
receive a system error.
I am unable to submit a
report.
I heard a commercial when
I tried to use Traffic, Direc-
tions and Information.
Escape (TM2) , enUSA
SYNC
(If Equipped)
Possible cause(s)
You did not activate your
account on the website.
You may have the wrong
VIN (vehicle identification
number) listed.
The preferred dealer
information did not load
correctly.
This could be due to your
phone's compatibility.
Bad signal strength.
You did not register your
phone correctly on the
website.
You did not activate this
phone for this service.
Your phone has ID blocker
active.
321
Possible solution(s)
This is a free feature, but you
must first register online to
use it.
Make sure that your VIN is
correctly listed in your
account.
When you register your
account, you must choose a
preferred dealer. If it already
lists a dealer, try selecting
another dealer and logging
out. Log back in, change it
back to your preferred
dealer, and retrieve the
report.
Update your cellular number
in your account on the
website.
Make sure you have full
signal strength and that your
Bluetooth volume level has
been turned up.
Make sure the currently
connected phone is
registered on your
SYNCMyRide account.
Try deleting your phone and
performing a clean pairing.
This is a free feature, but you
must first register online to
use it.
Turn off ID blocker on your
phone as the system recog-
nizes you by your phone
number.
Make sure the currently
connected phone is the
same one that is registered
on your SYNCMyRide
account.