Customer Assistance; Product Service - Cobra 14 BAND XRS 9470 Operating Instructions Manual

Product Service

Customer Assistance

Product Service
For any questions about operating or installing this new Cobra product, or if
parts are missing...PLEASE CALL COBRA FIRST...do not return this
product to the store. See customer assistance on page A1.
If this product should require factory service, please call Cobra first at
773-889-3087 BEFORE sending the product. This will ensure the fastest
turnaround time on any repair.
If Cobra asks that the product be sent to its factory, the following must be
furnished to have the product serviced and returned:
1. Send the complete unit, including power cord. (It is not necessary
to include the mounting bracket.)
2. For warranty repair, enclose some form of proof-of-purchase,
such as a photocopy or carbon copy of a sales receipt. If you
send the original receipt, it cannot be returned.
3. Enclose a typed or clearly written description of the problem
you are having with your unit, plus the name and address where
you want the unit returned.
4. Pack the unit securely to prevent damage during transit. If possible,
use the original packing materials.
5. Ship prepaid and insured using a traceable carrier such as United
Parcel Service (UPS), Federal Express or Insured Priority mail with
delivery confirmation. Ship to: Cobra Factory Service, Cobra Electronics
Corporation, 6500 West Cortland Street, Chicago, IL 60707 U.S.A.
6. Please allow three to four weeks before contacting us about the status
of your service. Call 773-889-3087 for assistance. If your unit is under
warranty, it will either be repaired or replaced upon receipt, depending
on the model. If your unit is out of warranty, you will receive a letter
informing you of the repair or replacement charge.
Nothing Comes Close to a Cobra
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