Troubleshooting - D-Link DHP-309AV User Manual

Section 3 - Configuration
If no LEDs Light Up?
If the power light is off, verify if power is supplied from the electrical outlet, and if the PowerLine device is not plugged into an extension cord,
power strip, or surge protector.
If the Powerline LED does not Light Up?
If this light is off, the devices are unable to find each other. Make sure the DHP-308AV and other PowerLine devices are plugged into outlets with
power. You can plug all the Powerline adapters in the same room in order to verify whether your home's electrical outlets are suitable. Press the
Simple Connect Button for 2 seconds on one of the adapters. The Power LED will start to blink. Then, within 2 minutes, press the Simple Connect
Button on the other adapter for 2 seconds. Once configured, you may place the Powerline adapters to the location of your choice. In addition,
you can also restore your powerline adapter to the factory default settings by pressing the reset button on the Powerline adapter for 1 second.
If the performance is not good?
For best results, use in a standard wall outlet without any other products plugged into the same outlets. Connecting this product to a power strip
or a surge protector may adversely affect the performance of this product. In addition , avoid using the Powerline adapters in an electrical outlet
that is located near an appliance that uses a lot of power such as a washer, dyer, refrigerator, microwave, hair dryer, or air conditioning system.
You can also try different wall outlet to make sure that is not outlet problem.
If the Ethernet LED does not Blink?
If this light is not blinking, this indicates there is no data traffic. Please make sure the router or the Ethernet enabled device is turned on and
connected properly.
If it is not working in a Business Environment?
Powerline is not directed toward businesses, however, it may work in a business environment.
D-Link DHP-309 AV User Manual

Troubleshooting

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