D-Link DHP-309AV User Manual page 16

Appendix E - Warranty
• After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package
o ensure that it will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package.
Do not include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product
and will not ship back any accessories.
• The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery ("COD") is allowed. Products sent COD
will either be rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer and shipped
to D-Link Systems, Inc.
• USA residents send to 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages that
are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common
carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link if you use an address in the United States, otherwise
we will ship the product to you freight collect. Expedited shipping is available upon request and provided shipping charges are
prepaid by the customer. D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The product owner agrees to
pay D-Link's reasonable handling and return shipping charges for any product that is not packaged and shipped in accordance
with the foregoing requirements, or that is determined by D-Link not to be defective or non-conforming.
• Canadian residents send to D-Link Networks, Inc., 2525 Meadowvale Boulevard Mississauga, Ontario, L5N 5S2 Canada. D-Link will
not be held responsible for any packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to
the customer via Purolator Canada or any common carrier selected by D-Link. Return shipping charges shall be prepaid by D-Link
if you use an address in Canada, otherwise we will ship the product to you freight collect. Expedited shipping is available upon
request and provided shipping charges are prepaid by the customer. D-Link may reject or return any product that is not packaged
and shipped in strict compliance with the foregoing requirements, or for which an RMA number is not visible from the outside of
the package. The product owner agrees to pay D-Link's reasonable handling and return shipping charges for any product that is
not packaged and shipped in accordance with the foregoing requirements,
or that is determined by D-Link not to be defective or non-conforming. RMA phone number: 1-800-361-5265 Hours of Operation:
Monday-Friday, 9:00AM – 9:00PM EST.
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover:
Products that, in D-Link's judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence, misuse, faulty installation,
lack of reasonable care, repair or service in any way that is not contemplated in the documentation for the product, or if the model or serial number
has been altered, tampered with, defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs;
Operational adjustments covered in the operating manual for the product, and normal maintenance; Damage that occurs in shipment, due to act
of God, failures due to power surge, and cosmetic damage; Any hardware, software, firmware or other products or services provided by anyone
other than D-Link; and Products that have been purchased from inventory clearance or liquidation sales or other sales in which D-Link, the sellers,
D-Link DHP-309 AV User Manual 16