KitchenAid KCGS350ESS User Manual page 7

If you
experience
Burners will If this is the first time the cooktop is being used, turn on any one of the burner knobs to release air from the gas lines.
not operate Be sure the control knob is pushed in before turning to a setting.
A burner port (hole) may be clogged or the igniter may need cleaning. Refer to "Cleaning the Burners: Tips" in the "Key Usage
Tips" section.
Check that the burner base and caps are positioned correctly. Refer to "Placement of Burner Heads and Caps" in the "Key
UsageTips" section.
Burner flames Compare the flame to the illustrations below. If the flames look like A, call for
are uneven, service. Normal flames look like B or C. If LP (propane) gas is being used, the
yellow and/or cooktop may have been converted improperly. Contact a service technician or
noisy refer to the "Assistance or Service" section in the Use and Care Guide.
A burner port (hole) may be clogged. Refer to "Cleaning the Burners: Tips" in
the "Key Usage Tips" section.
Check to be sure the burner caps are positioned correctly. Refer to "Placement
of Burner Heads and Caps" in the "Key Usage Tips" section.
When a knob Sparking/clicking of all the burners is normal operation. A burner will light only if the knob is pushed in and turned to the
is pushed, all position.
burners spark
Burner is If the burner is wet or dirty, clean and/or let the burner dry.
making a
popping noise
Excessive Be sure the cookware is approximately the same size as the cooking area and surface burner.
heat around Cookware should not extend more than ½" (13 mm) outside the cooking area.
the cookware Adjust the flame so that it does not wrap around the cookware.
on cooktop
Cooking Check the following:
results are not
Be sure the proper cookware is being used. Refer to the "Cooking with Your Cooktop" section.
what expected
Check the heat level. Refer to "Excessive heat around the cookware on cooktop."
Check the level of the cooktop. Refer to the Installation Instructions.
Flame too Ensure the cooktop gas supply is correct (LP or Natural gas). These cooktops come from the factory set for Natural gas.
High or too
Refer to the Installation Instructions to verify that the pressure regulator is installed correctly and the line pressure and the gas
Low
line pressure is correct.
Recommended Solutions
7
Yellow Flames Yellow Tips on
Call for Service
Outer Cones
Normal for LP Gas
Soft Blue
Flames
Normal for
Natural Gas