Appendix E Troubleshooting - Fujitsu iScanner fi-6010N Getting Started Manual

Appendix E
Problem
Scanner cannot be
turned on.
Scanning does not
start.
Even after pressing
the top cover
[SCAN] button,
scanning does not
start.
Multifeed errors
occur frequently.
Paper is not fed into
the scanner.
(Pick errors are
frequent or
document feed
stops midway)
Scanned data is
elongated.
Shadow on the
leading edge of the
scanned data.
Vertical line on the
scanned data.
Scanned data
appears skewed or
distorted.
Troubleshooting
Check Item
Has the Startup button been pressed?
Are the AC cable and AC adapter
properly connected to the scanner?
Has the document been loaded
correctly into the ADF paper chute?
Is the ADF completely closed?
Does the same problem occur after
turning the scanner power off and
back on again, and re-logging in?
Is the button displayed on
the LCD touch panel?
Do the documents satisfy the
required quality conditions?
Has the document been loaded
correctly into the ADF paper chute?
Is the document stack more than 5
mm thick?
Is the pad assy dirty?
Is the pad assy worn out?
Do the documents satisfy the
required quality conditions?
Is the pick roller dirty?
Is the pick roller worn out?
Is there any foreign matter in the
document feed path?
Are the feed rollers dirty?
Are the feed rollers dirty?
Are the glass scanner windows dirty?
Has the document been loaded
correctly?
Press the Startup button.
Connect the AC cable and the AC adapter.
Disconnect the AC cable from the scanner, wait at
least 10 seconds, then reattach the cable and turn
the power back on again. If the problem persists,
contact your FUJITSU scanner dealer or an
authorized FUJITSU scanner service provider.
Reload the documents into the ADF paper chute.
Close the top cover completely.
Disconnect the AC cable from the scanner, wait at
least 10 seconds, then reattach the cable and turn
the power back on again. If the problem persists,
contact your FUJITSU scanner dealer or an autho-
rized FUJITSU scanner service provider.
The top cover [SCAN] button can only be used on
the following screens.
"Send e-Mail" screen
"Send Fax" screen
"Print" screen
"Save" screen
"Scan Viewer" screen
"Scan Test" screen
"Message Screen"
"Scan Count" screen
Confirmation screen showing the number of
scanned sheets
Use documents which satisfy the quality conditions.
For more details, refer to the "Operator's Guide".
Riffle and realign the document stack, then load it
back into the ADF paper chute.
Remove sheets from the stack to reduce it to a
thickness of 5 mm or less.
Clean the pad assy.
For more details, refer to the "Operator's Guide".
Replace the pad assy.
For more details, refer to the "Operator's Guide".
Use documents which satisfy the quality conditions.
For more details, refer to the "Operator's Guide".
Clean the pick roller.
For more details, refer to the "Operator's Guide".
Replace the pick roller.
For more details, refer to the "Operator's Guide".
Clean the document feed path.
Clean the feed rollers.
For more details, refer to the "Operator's Guide".
Clean the feed rollers.
For more details, refer to the "Operator's Guide".
Clean the glass scanner windows.
For more details, refer to the "Operator's Guide".
Load the document correctly.
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Suggestion