Field Service Mode - GE WPGT9350 Technical Service Manual

Overview
The washer control has a field service mode that
can be accessed by the service technician in
order to give critical information on the status of
various components of the washer. This mode will
aid the service technician in quickly identifying
failed or improper operation of components and
systems.
The service mode does not use error codes to
identify problems. Instead, the LCD screen
displays a list of components or systems to be
checked if a problem is detected.
To enter the service mode:
Note: Once the service mode is entered, all
membrane keypanel buttons are disabled.
1. Press the POWER key to turn the washer on.
a. If the washer is on and the HOME screen
is displayed, proceed to step 2. If the
home screen is not displayed, press
HOME on the keypanel.
TOUCH TO SELECT WASH CYCLE
COLOR
BY
SPECIAL
BY
FABRIC CYCLES
2. Press HELP. The main help screen is
displayed.
MACHINE
PREFERENCES
TROUBLE SHOOTER

Field Service Mode

GARMENT
BY
STAIN
INSPECTOR
HOME SCREEN
HELP
– 38 –
3. Press and hold MY CYCLES and BACK
simultaneously for 3 seconds:
• The control will display any recorded
errors. If no errors have been recorded,
press EXIT to return to the HOME screen.
SERVICE MODE DIAGNOSTICS
THERE ARE NO SERVICE PROBLEMS
DETECTED WITH THIS UNIT.
EXIT
4. If errors have been recorded, use the error
chart in the troubleshooting section for proper
diagnostic procedures.
SERVICE MODE DIAGNOSTICS
WATER IS NOT DISPENSING INTO UNIT
PROPERLY.
CHECK WATER LINE CONNECTIONS,
WATER VALVES, AND DETERGENT
/ BLEACH / ADDITIVE DISPENSERS,
PRESSURE SENSOR SYSTEM.
REMEMBER TO ALWAYS UNPLUG UNIT
PRIOR TO ANY SERVICING
EXIT
• A MORE icon will be displayed on the LCD
screen if additional problems have been
recorded. Press MORE to list additional
errors.
SERVICE MODE DIAGNOSTICS
WATER IS NOT DISPENSING INTO UNIT
PROPERLY.
CHECK WATER LINE CONNECTIONS,
WATER VALVES, AND DETERGENT
/ BLEACH / ADDITIVE DISPENSERS,
PRESSURE SENSOR SYSTEM.
REMEMBER TO ALWAYS UNPLUG UNIT
PRIOR TO ANY SERVICING
EXIT
• Use the BACK pad on the keypanel
membrane to scroll back through the list. If
MORE is not displayed then there are no
additional errors.
MORE