Troubleshooting; Common Problems - Panasonic SC-NE3 Operating Instructions Manual

Troubleshooting

Before requesting service, make the following
checks. If you are in doubt about some of the check
points, or if the solutions indicated in the following
guide do not solve the problem, consult your dealer
for instructions.
To return all settings to the factory preset
When the following situations occur, reset the
memory:
≥ There is no response when buttons are pressed.
≥ You want to clear and reset the memory contents.
1 Disconnect the AC mains lead. (Wait for at
least 3 minutes before proceeding to step 2.)
2 While pressing and holding down [Í/I] on the
unit, reconnect the AC mains lead.
≥ Keep holding down [Í/I] until "--------"
appears on the display.
3 Release [Í/I].
≥ All the settings are returned to the factory preset. You will
need to reset the memory items.
Do you have the latest software installed?
≥ Occasionally, Panasonic may release updated software for this
unit that may add or improve the way a feature operates. (l 14)

Common problems

Humming heard during play.
≥ An AC mains lead or fluorescent light is near the cords. Keep
other appliances and cords away from this unit's cables.
AirPlay operations
Cannot connect to the network.
≥ Confirm the network connection and settings. (l 7)
≥ Your wireless network might be set to be invisible. In this case
select "Manual settings" in "Method 3". (l 9)
≥ This unit cannot join a wireless network using WEP security
settings with the WPS methods ("Method 1"). Use "Method 3" to
join the wireless network. (l 8)
≥ Make sure that the multicast function on the wireless network
router is set to on (enabled).
≥ When "D.CONNECT" is used, if the password for "D.CONNECT"
has been changed connect the other device to this unit using the
new password. (l 10)
Cannot connect to the unit.
≥ Display the wireless network name that this unit is connected to
and make sure that the device is connected to the same network.
(l 7, 14)
≥ If "NET STNBY" is set to "OFF", the AirPlay compatible device
cannot be connected when this unit is off.
≥ Turn off the Wi-Fi setting on the AirPlay compatible device, set
"NET STNBY" to "OFF" (l 13) and then turn this unit off and on.
Reconnect the compatible device to the Wi-Fi network and then
select this unit as the AirPlay speakers again.
My wireless network router is WPS PBC
compatible, but the pairing does not work.
≥ If the network is set to be invisible, the push button configuration
does not work. In this case, either make the wireless network
visible while you set up the network for this unit or use "Method 2"
or "Method 3". (l 8)
Playback does not start.
The sound is interrupted.
≥ Simultaneous use with other 2.4 GHz devices, such as
microwaves, cordless telephones, etc., may result in connection
interruptions.
Increase the distance between this unit and these devices.
≥ Do not place this unit inside a metal cabinet, for it might block the
Wi-Fi signal.
≥ Place this unit closer to the wireless network router.
≥ If "D.CONNECT" is set to "ON", place the AirPlay compatible
device closer to this unit.
≥ If several wireless devices are simultaneously using the same
wireless network as this unit, try turning off the other devices or
reducing their wireless network usage.
≥ If the playback stops, check the playback status on the iOS device
or iTunes.
≥ If play does not start (even though the Wi-Fi status indicator lights
in blue and the AirPlay
network router, turn the Wi-Fi connection on the iOS device or
Mac/PC off and on, and then make sure that your home wireless
network is selected.
≥ If the AirPlay icon is not displayed even if Wi-Fi status
indicator lights in blue, try restarting the wireless network router.
≥ With some iOS and iTunes versions, it may not be possible to
restart the AirPlay playback if the selector is changed (e.g.,
"AUX") or the unit is turned off, during the AirPlay playback.
In this case, select a different device from the AirPlay icon of the
Music App or iTunes and then re-select this unit as the output
speakers. (l 10)
icon is displayed), restart the wireless
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