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User Guide
Restoring BBM
The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the
following:
•
If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on your computer or
on a device running BlackBerry 7 or later to transfer your device data, including your contacts and groups from BBM
6.2 or earlier, to a new device.
•
If you previously associated BBM with your BlackBerry ID (for example, on your current device), you can sign in with the
same BlackBerry ID to restore your BBM data over the wireless network.
Your BBM data, such as your contacts, are automatically backed up over the wireless network based on your BlackBerry
ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your
device is lost, stolen, or corrupted.
Transfer passwords to Password Keeper
You can transfer the password data that you saved on your previous BlackBerry device to your BlackBerry 10 device. To
transfer the passwords, you must have backed up the password data as part of the backup file during the device switch
process, or created a backup of your current passwords on your BlackBerry 10 device. If you saved the password data to a
media card, the device automatically detects this data on the media card. If you haven't saved your backup data to a media
card, you can also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.
1.
On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World storefront.
2.
On the home screen, tap Password Keeper.
3.
Enter your Password Keeper password.
4.
Swipe down from the top of the screen.
5.
Tap
Settings > Import Passwords.
6.
Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from a previous device
to the Password Keeper app.
Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are
imported. Credit card credentials are not imported.
After the Password Keeper data is imported, it is removed from the backup file; however, other personal data remains in
the backup file.
Tips after switching devices
After you have finished switching BlackBerry devices, consider doing the following:
•
If you have a media card, move it from your old device to your new device.
•
To receive all of your messages and updates, add email and social networking accounts to your new device.
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