Page 1 BlackBerry Z30 Smartphone Version: 10.2.1...
Page 2 Published: 2014-05-12 SWD-20140512131208171...
Page 3: Table Of Contents
BlackBerry ID.............................. 34 Phone and voice............................38 Phone basics............................... 38 Notifications and ring tones..........................47 Voicemail..............................52 Voice Control............................... 54 BlackBerry Hub and email........................... 60 The BlackBerry Hub at a glance........................60 BlackBerry Hub and email........................... 60 BBM................................85 Facebook..............................85 Twitter................................. 85 LinkedIn..............................85...
Page 4 Remove a radio station from your favorites....................110 Games...............................111 Settings..............................114 Customize your device settings........................114 How do I update the software on my BlackBerry 10 device?................ 117 Battery and power............................. 118 Connections.............................. 125 BlackBerry Keyboard and typing........................ 146 Language..............................155 Screen display............................
Page 5 Calculator..............................228 BlackBerry Virtual Expert........................... 230 Productivity and work..........................232 Switch between your personal space and work space................. 232 About BlackBerry Balance and your work space ..................232 Remember..............................237 Documents To Go............................242 Print To Go..............................242 BlackBerry World for Work......................... 243 Enterprise IM.............................
Page 6 Legal notice............................... 260...
Page 7: Setup And Basics
A floating action bar above the keyboard helps you easily complete or cancel common actions. Music An FM Radio in the Music app lets you listen to radio stations on your BlackBerry device. You can scan for stations, mark stations as favorites, and listen to the radio using a wired headset or the speakerphone.
Page 8 Save a webpage to your device so that you can read it at a later time, whether you are connected to a network or not. You can also go to your favorite Android app website and download apps to your device. If you use BlackBerry Balance, apps are downloaded to your personal space and can’t access the data in your work space.
Page 9: Your Device At A Glance
Your device at a glance Introducing your BlackBerry smartphone In this web-based training, learn about your BlackBerry smartphone's hardware features and specifications, see a comparison of your smartphone with other smartphones, and learn about using the touch screen. Note: This training is available in English only.
Page 10: What's Different About Blackberry 10
What's different about BlackBerry 10? If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn where to find your phone number and PIN and find out how to cut, copy, and paste text.
Page 11: How Do I Change My Settings And Options
• To change the settings in an app, swipe down from the top of the screen. Tap • To see other options in many apps, tap • To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap...
Page 12 All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
Page 13 Setup and basics Where are the phone keys and my notification profiles? • BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off. • You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping •...
Page 14: Where Are My Apps
How do I edit or move text? There's no need for a trackpad or trackball on a BlackBerry 10 device! Just touch and hold your finger on text to show a menu with options to select, cut, copy, and paste text. You can move the cursor or insert text into a specific location using fine cursor control.
Page 15: Where Do I Find My Files
Where do I find my files? You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space.
Page 16: Home Screen At A Glance
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry 10 OS version it is running. This feature might not be supported by your input language.
Page 17: Application Icons
Setup and basics Application icons Icon Description BlackBerry Hub Access all of the messages and notifications that you receive from your different accounts from one convenient location. Contacts Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app.
Page 18 Text Messages Send and receive text messages and text messages with an attachment, if provided as part of your wireless service plan. BlackBerry World Download, buy, rate, and review apps, games, music, and videos. Remember A productivity app for collecting and categorizing the information you want to remember.
Page 19 User Guide Setup and basics Icon Description LinkedIn Build and connect with your professional network and get access to ideas and opportunities for your career. Maps Search for places, get turn-by-turn directions, and save favorite places. Games Find games to download and play. Add your friends so that you can view their games or challenge them to a game.
Page 20: Notification Icons
Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.
Page 21: Menu Icons
Learn how to insert the micro SIM card and the optional media card (microSD card). Insert the micro SIM card CAUTION: Your BlackBerry device is designed for use with a micro SIM card. To avoid possible damage to your device, do not insert a SIM card adapter into your device.
Page 22: Insert A Media Card
Insert a media card Tip: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to turn off or restart your device. A media card (microSD card) is optional. If a media card is included, it might already be inserted.
Page 23: Set Up Your Device Using The Setup App
Setup app by tapping the Setup icon on the home screen. The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
Page 24: Use A Slider
User Guide Setup and basics Use a slider If a slider appears on your screen, you can use the slider to progress through a file, such as a song or video, or scroll through multiple pages, such as the pages of an eBook. On the slider, drag the slider handle.
Page 25: Zoom In To Or Zoom Out From The Screen
User Guide Setup and basics • To highlight an item without opening it, touch and hold the item. • To highlight multiple items, such as pictures or songs that you want to share, touch and hold one item. Tap and tap additional items.
Page 26: Move Items From One Place To Another
User Guide Setup and basics Move items from one place to another On the home screen, touch and hold the item you want to move. When the item starts to pulsate, slide your finger to where you want the item to be. Minimize apps and show your Active Frames When you minimize an app it appears as an Active Frame on the home screen.
Page 27 View the BlackBerry Hub You can peek at or open the BlackBerry Hub from anywhere on your BlackBerry device. From the bottom of the screen, slide your finger up and to the right.
Page 28: Personalizing Your Device
User Guide Setup and basics Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find additional features, options, and help by exploring the menus.
Page 29: Where Do I Find Customer Support
Using your BlackBerry device, you can switch from one device to another and transfer your contacts, calendar entries, pictures, videos, notes, memos, and more. Before you switch devices For information about how to switch to a BlackBerry device from an older BlackBerry device or a third-party device, visit www.blackberry.com/deviceswitch. Learn what transfer options are available to you The types of data transferred depends on the transfer method you use and the type of smartphone you're transferring data from.
Page 30: Make Note Of Your Usernames And Passwords
If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Page 31: Transfer Data To A New Device Using Blackberry Protect
This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what version of software you're running, on your previous device's home screen, click Options > About, or click Options > Device > About Device Versions.
Page 32: Transfer Data From An Iphone Or Android Device
For information about returning your previous device to BlackBerry for recycling and safe disposal, visit www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas. Restoring BBM The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM before, consider the following:...
Page 33: Tips After Switching Devices
Your BBM data, such as your contacts, are automatically backed up over the wireless network based on your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost, stolen, or corrupted.
Page 34: Blackberry Id
You should sign in with the same BlackBerry ID on all of your BlackBerry devices. If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID.
Page 35: Change Your Blackberry Id Information
Tutorial: Signing in with a BlackBerry ID on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice signing in with a BlackBerry ID on a BlackBerry 10 device. Note: This tutorial is available in English only.
Page 36 BlackBerry ID? You can only sign in with one BlackBerry ID on your BlackBerry device. If you want to sign out and then sign in with a different BlackBerry ID, you must delete all of the data from your device.
Page 37 Your BlackBerry ID username is the email address that you use when you log in using your BlackBerry ID. The BlackBerry ID screen name is the name that appears when you submit app reviews in the BlackBerry World storefront.
Page 38: Phone And Voice
User Guide Phone and voice Phone and voice Phone basics While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. Find and open the Phone app Do one of the following: •...
Page 39: Make A Call
User Guide Phone and voice Make a call In the Phone app, tap Dial a number. Tap Call. Call a recent number or speed dial contact In the Phone app, tap Tap a name, number, or speed dial contact. Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a recent number. Tap Call someone from your contact list In the Phone app, tap Tap a contact.
Page 40: Take Notes During A Call
Take notes during a call While on a call, you can take notes that are saved as entries in BlackBerry Remember. Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.
Page 41 • To remove a person from the conference call and keep them in a separate call, tap Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster.
Page 42 > Bluetooth. Set the Automatically Answer a Call When Connected to a Headset switch to On. When you turn on this feature and you have a headset connected to your BlackBerry device, your calls will automatically be answered after 5 seconds.
Page 43: Block Calls
User Guide Phone and voice Add a contact to your keyboard speed dial list In the Phone app, swipe down from the top of the screen. > Keypress Speed Dial. Press the key on your keyboard that you want to associate with the contact. Tap the contact that you want to associate with the key on your keyboard.
Page 44: Set Up Call Forwarding
User Guide Phone and voice Turn on or turn off call waiting Depending on your wireless service provider, this feature might not be supported. In the Phone app, swipe down from the top of the screen. > Call Waiting. Tap the Call Waiting switch. Set up call forwarding Depending on your wireless service provider, this feature might not be available.
Page 45: Find Your Own Phone Number
User Guide Phone and voice Type a new Reply Now message. To prevent the Reply Now icon from appearing when you receive an incoming call, set the Reply Now switch to Off. Show or hide your number on outgoing calls Depending on your wireless service provider, this feature might not be supported.
Page 46 When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the list of fixed dialing numbers. For example, if you give a BlackBerry device to an employee to use, you can limit the phone numbers that the employee can call.
Page 47: Notifications And Ring Tones
About notifications and ring tones The global notification settings on your BlackBerry device work like a master switch that either turns on or turns off the customized notifications that are currently set for apps or contacts. Customized contact notifications override customized...
Page 48 Settings > Notifications. In the Mode drop-down list, tap Phone Calls Only. Tip: To turn on the ring tone for calls while your BlackBerry device is in bedside mode, in the Clock app, swipe down from the top of the screen. Tap .
Page 49: Change The Notification Settings For Level 1 Alerts
Change the notification settings for Level 1 alerts To change the notification settings for Level 1 alerts, you need to first create a rule in the BlackBerry Priority Hub settings and select the Enable Level 1 Alert checkbox on the Add Rule screen.
Page 50: View And Respond To Instant Previews
Previews notifications. To respond to Instant Previews, tap Press any key on the keyboard. To show the keyboard on a BlackBerry device with a touch screen keyboard, swipe up from the bottom of the screen with two fingers. Type your message.
Page 51 Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe left or tap an icon. Troubleshooting: Notifications and ring tones If the notifications and ring tones on your BlackBerry device aren't functioning in the way that you expect them to, consult the following troubleshooting topics.
Page 52: Voicemail
If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service. Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it.
Page 53 Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message. Tap Save.
Page 54: Voice Control
Phone and voice Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.
Page 55: Dial A Number
Phone and voice Dial a number To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Dial" and the number that you want to call. Call a contact To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
Page 56 To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device.
Page 57 When you get directions using the Voice Control app, the directions appear in the Maps app. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Get directions to" or "Go to" and say an address, city, or point of interest. For example, you can say "Get directions to 175 Columbia St.
Page 58 The Voice Control app has two voice recognition modes. When you choose Voice Dialing Only, you can use the Voice Control app in more languages, but you will be unable to use many features, such as searching your BlackBerry device and the Internet, booking appointments, and sending messages.
Page 59 User Guide Phone and voice Settings > Voice Control. Do any of the following: • To turn on or turn off voice responses, in the Hear voice feedback drop-down list, tap Always or Never. • To hear voice responses only when you're not using a headset, in the Hear voice feedback drop-down list, tap Handset Only.
Page 60: Blackberry Hub And Email
The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.
Page 61 Tutorial: Setting up an email account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device. Note: This tutorial is available in English only.
Page 62 Tutorial: Setting up a Twitter account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a Twitter account on a BlackBerry 10 device. Note: This tutorial is available in English only.
Page 63: Add An Email Account
If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.
Page 64 Enter the username, activation password, and server address for your account. Tap Done. After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
Page 65 > IMAP or POP. Enter the account information. • To set how frequently your BlackBerry device checks for new messages (if push email isn't supported), in the Sync Interval drop-down list, tap an option. • To change the number of messages that are initially synced to your device, in the Initial Retrieval Amount drop- down list, tap an option.
Page 66 To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device. On the home screen, swipe down from the top of the screen.
Page 67 User Guide BlackBerry Hub and email • If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an activation password from your administrator. • If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your administrator or email service provider to find out if you need to change any settings for the account.
Page 68: View Messages By Account Or Message Type
Viewing and searching messages You can view all of your messages and notifications in the Hub view in the BlackBerry Hub. Or, you can view messages for a specific account type or message type. You can search for a specific message, or customize your view so that you see only the messages and notifications that are important to you.
Page 69 To see all of your messages again, tap Cancel at the top of the screen. Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages folder (for work accounts) or the Unfiled folder (for personal accounts).
Page 70 You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.
Page 71 BlackBerry Hub and email • To see all attachments from a conversation, tap a conversation. Tap Tip: You can also filter attachments by a specific account. In the BlackBerry Hub, tap the in the bottom left corner. Tap an account. Tap Sort attachments You can sort attachments by date, sender, name, type (for example, by pictures and documents), or account.
Page 72: Reply To Or Forward An Email
User Guide BlackBerry Hub and email Tap Send or the Enter key. Reply to or forward an email In an email, do one of the following: • To reply to the email, tap • To reply to all recipients of the email, tap •...
Page 73: Forward A Text Message
Forward a text message In the BlackBerry Hub, touch and hold a text message. Managing messages Stay organized by managing your messages in the BlackBerry Hub. You can file messages, flag important messages, or save draft messages for later. Delete a message In the BlackBerry Hub, do any of the following: •...
Page 74: Mark A Message As Read Or Unread
Touch and hold a folder. Flag a message When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. In the BlackBerry Hub, touch and hold a message.
Page 75 Set up S/MIME-protected messaging You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.
Page 76 Tip: You can change the default email security used for messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages that can be opened only by email applications that support encryption. In the BlackBerry Hub, tap >...
Page 77: Peek At Your Messages In The Blackberry Hub From Anywhere
Navigating the BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
Page 78: Check Your Upcoming Events From The Blackberry Hub
To open the highlighted message, release your finger. Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events...
Page 79: Create A Meeting From An Email
BlackBerry Hub and email Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees.
Page 80 Customizing BlackBerry Hub settings You can customize a variety of settings in the BlackBerry Hub. For example, you can change your default email address or calendar, or the order that your accounts appear in. You can also set an out-of-office reply using your BlackBerry device.
Page 81 To stop showing sent messages, set the Show Sent Messages switch to Off. Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages.
Page 82 Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.
Page 83 Unsubscribe from public warning messages You might not be able to unsubscribe from some public warning messages, depending on your region and wireless network. In the BlackBerry Hub, tap > > Emergency Alerts. Set the switch beside a type of public warning to Off.
Page 84 I can only see email for the last 30 days For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email is 30 days in the past. To change this setting, on the home screen, swipe down from the top of the screen. Tap Settings >...
Page 85: Bbm
Guide. Twitter You can use the Twitter for BlackBerry devices app to stay connected almost anywhere you go. You can post tweets, send direct messages to friends, search Twitter, add pictures to your tweets, and more. For more information on the Twitter for BlackBerry devices app, see the Twitter User Guide.
Page 86 About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
Page 87 If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. In the BlackBerry Hub, tap >...
Page 88 Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming. In the BlackBerry Hub, tap > Tap joyn. Set the Enable joyn While Roaming switch to On.
Page 89: Media
Supported audio and video file extensions, formats, and codecs Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported. File extension Supported video codec(s) Supported audio codec(s) H.263, H.264, MPEG-4...
Page 90: Camera
Camera You can use the Camera on your BlackBerry device to take high-quality pictures and videos. You can change the capture and camera settings to capture that perfect moment, even in adverse conditions. Time Shift mode makes it easy to take...
Page 91: Camera App At A Glance
Take a picture Tip: To make sure that your picture looks the best when being displayed on devices other than your BlackBerry device, such as a computer screen, make sure that you hold the camera in landscape view before you take the picture.
Page 92: Record A Video
To stop recording, tap the screen again. Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes. When the focus box turns green, touch and hold inside of the focus box.
Page 93: Access The Camera App From The Lock Screen
User Guide Media Access the Camera app from the Lock screen On the Lock screen, touch and hold Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted. Touch and hold the thumbnail at the bottom of the screen.
Page 94: Shooting Modes
User Guide Media Change the capture settings You can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera and back camera, and more. Tap the setting that you want to change. To return to Normal mode, tap the mode icon in the upper-left corner of the camera screen.
Page 95 User Guide Media Icon Description pictures together and can capture the contrast between the light and dark areas of a scene. Scene modes Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness, and so on.
Page 96: Pictures
In the File Manager app, browse to your media card. Check if there are any other files called Camera. Delete or move any other files called Camera to a different folder. Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device. You can also edit, share, and display your pictures.
Page 97: View Your Pictures
Pictures app at a glance View your pictures Pictures in the Pictures app on your BlackBerry device are organized into several views. In the Pictures app, do any of the following: • To see the pictures that you recently viewed or added, tap •...
Page 98: Pan A Picture
To edit the picture before you send it, tap Edit the picture. Tap Save. Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time.
Page 99: Create An Album
User Guide Media Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in your work space. Organizing your pictures and albums You can organize your pictures into albums using the folder structure in File Manager.
Page 100: Music
In the Camera app, change the video or the picture's aspect ratio to a smaller size. Large videos and pictures use more storage space than smaller videos and pictures. Music You can use the Music app on your BlackBerry device to play and organize your music, and create playlists.
Page 101: Playing Your Music
User Guide Media Music app at a glance Playing your music View your music In the Music app, do any of the following: • To see the music that you recently listened to, tap • To see your music library, tap Tip: You can do lots more with your music, including searching for songs, sharing songs with friends, and viewing music properties.
Page 102: Create A Playlist
Creating playlists and organizing your music On the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. Inside each playlist and collection, you can see which artists and albums are featured.
Page 103 User Guide Media • To add the song to a playlist, tap > • To add the album to a playlist, touch and hold the album name. Tap Edit or rename a playlist In the Music app, tap Tap a playlist > •...
Page 104: Videos
Troubleshooting: Music I can't open a media file Make sure the file is in a format that your BlackBerry device supports. Videos You can use the Videos app on your BlackBerry device to play, edit, organize, and display your videos.
Page 105 In the Videos app, do any of the following: • To see the videos that you downloaded or uploaded to your BlackBerry device organized into albums, tap • To see the videos that you recorded on your device organized by the date that you recorded them, tap •...
Page 106: Blackberry Story Maker
Make sure the file is in a format that your BlackBerry device supports. BlackBerry Story Maker The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved on your BlackBerry device.
Page 107 Edit a story made with BlackBerry Story Maker You can edit and revise stories that you make with BlackBerry Story Maker. Tap an existing story. • To change the theme, tap a theme on the right side of the screen.
Page 108: Media Sharing
To change the location where stories are saved to, set the Save to Media Card switch to On or Off. Media sharing You can use your BlackBerry device to share your media files in a variety of ways, including using Play on and DLNA Certified devices.
Page 109: About Fm Radio
About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the FM Radio, connect your headphones to your device. Your headphones operate as the radio antenna.
Page 110: Manually Tune To A Radio Station
User Guide Media Tap the radio station that you want to listen to. Note: After you scan for a radio station, the next time that you use the FM Radio, a list of radio stations that you scanned for appears on the Local Stations screen. Manually tune to a radio station In the Music app, tap On the Local Stations tab, tap Tune To.
Page 111: Games
In the Games app, tap > • To change your profile picture tap Choose a picture. Scroll through the pictures on your BlackBerry device, and tap the one you want to use. • To use the picture that is already associated with your BBM profile, tap Use BBM picture.
Page 112 User Guide Media • In your timeline, tap a game that interests you. • To browse through new games, popular games, and games that your friends are playing, tap > Download. Add a game to your favorites After you discover a game you love, you can mark it as a favorite for quick access. In the Games app, on the home screen, tap >...
Page 113 User Guide Media Troubleshooting: Games Only my friends can see my profile By default, your public profile is set to Off and only your friends can see your profile. You can change this setting to allow anyone to view your profile. To edit your profile, tap on your display picture.
Page 114: Settings
Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover more about what your device can do.
Page 115 Depending on your wireless service plan and device model, set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC, mobile hotspot, and set up Internet tethering. • Mute BlackBerry Keyboard sounds. • Turn on vibrate mode. Notifications •...
Page 116 Sign in to your BlackBerry ID account. BlackBerry ID • Change your BlackBerry ID password. Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. BlackBerry Protect (if available) • Create a device password.
Page 117: How Do I Update The Software On My Blackberry 10 Device
You should regularly create and save a device backup file on your computer, especially before you update any device software. Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost, stolen, or corrupted by an unforeseen issue.
Page 118: Battery And Power
Battery and power Your BlackBerry device includes a number of features designed to help monitor your battery life and get the most out of your device. You can learn how to extend battery life, monitor which apps are using the most battery power, and charge your device in the most efficient way.
Page 119: Charge Your Device
Before you start using your BlackBerry device, you should charge it because the battery that came with your device isn't fully charged. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.
Page 120 User Guide Settings Keeping your battery charged Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster.
Page 121 There is a problem with the battery, and the battery might need to be replaced. Only use a battery that is approved by BlackBerry for your device model. To replace the battery, contact your service provider. The battery isn't connected. For assistance, contact your service provider.
Page 122 • To permanently delete the app, tap LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting. A flashing yellow LED can indicate that the battery power level is low and your device is charging.
Page 123: Close Apps
Settings > Display. • To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
Page 124: Device And Battery Disposal
Settings > Network Connections. Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub.
Page 125: Connections
Check which wireless networks your device connects Your BlackBerry device won't necessarily connect to every type of network that's listed on your device. Your device is capable of connecting to all the networks listed, but actually connecting to each type of network also depends on your wireless service plan.
Page 126: Wireless Connections Icons
Settings Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology. On the home screen, swipe down from the top of the screen.
Page 127: Network Connections
Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do.
Page 128: Connections Between Devices
Wi-Fi CERTIFIED Miracast connection Miracast allows you to show what's on the screen of your BlackBerry device on another device such as a TV or computer monitor. In most cases you'll need to connect through a Miracast adapter that plugs into the device's HDMI connector.
Page 129: Vpn Connections
Turn on airplane mode In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on.
Page 130: Switch Wireless Networks Manually
To turn off your connection to the mobile network, set the Mobile Network switch to Off. Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile network coverage.
Page 131 Wi-Fi connections A Wi-Fi network connection is one way to get data services on your BlackBerry device, but unlike using the mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such as using the Internet or downloading apps.
Page 132 Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life.
Page 133 Settings Disable or re-enable a saved Wi-Fi network If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but you don't want to delete the saved network, you can disable the network instead. On the home screen, swipe down from the top of the screen.
Page 134 Connect to another device using Wi-Fi Direct The BlackBerry device you want to connect to must have the Wi-Fi Direct tab selected on the Wi-Fi screen. To connect to another type of Wi-Fi CERTIFIED Wi-Fi Direct-enabled smartphone, view the documentation for that device.
Page 135 • Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date).
Page 136: Mobile Hotspot
On some mobile networks, services such as email and BBM might not be available while the Mobile Hotspot mode is turned After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router.
Page 137 • Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to change your service plan before Mobile Hotspot mode can work on your BlackBerry device. • Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For more information, check your service plan or contact your wireless service provider.
Page 138 Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network.
Page 139: Bluetooth Connections
If the device doesn't appear in the Devices list and you can't connect by making it discoverable, you might need to initiate pairing from the device. On your BlackBerry device, in the Discoverable drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to the...
Page 140 Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use.
Page 141 Let your car kit use your device's network credentials In order to use some car kits, you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device's network credentials. On the home screen, swipe down from the top of the screen.
Page 142: Supported Bluetooth Profiles
Select the Connect to the last device when turned on checkbox. Supported Bluetooth profiles Your BlackBerry device is a Bluetooth Smart Ready device, and supports the profiles that follow. If your device is associated with a work account, your administrator might disable use of a profile.
Page 143 If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
Page 144 Settings • Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection. NFC is a short-range wireless technology that's used for quickly creating connections between your BlackBerry device and other NFC-enabled devices or NFC tags.
Page 145: Send A File Using Nfc
BlackBerry device model. You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building.
Page 146: Blackberry Keyboard And Typing
You can also set up or change your display, typing, keyboard, and voice input languages. Keyboard and typing at a glance There are several ways you can use the BlackBerry Keyboard to interact with your BlackBerry device. Use the At a Glance image to familiarize yourself with the keyboard capabilities. Home screen shortcuts You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain commands in the search field.
Page 147: Send An Email
User Guide Settings BBM chat, update your Facebook status, post a tweet or a LinkedIn update, find a location in the Maps app, play music, or add notes and tasks to BlackBerry Remember. Make a call On the home screen, tap Type call and the name or number of the person that you want to call.
Page 148: Post A Tweet
Type LinkedIn and your update. For example, you can type LinkedIn really enjoyed the training session today. Beneath Actions, tap the action that you want to perform. Add a note to BlackBerry Remember On the home screen, tap Type note and the contents of your note. For example, you can type note pick up milk on the way home.
Page 149: Play Music
Settings > Language and Input > Prediction and Correction > Word Substitution. Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps: On the home screen, swipe down from the top of the screen.
Page 150: Show The Keyboard
User Guide Settings Change or delete a text shortcut On the home screen, swipe down from the top of the screen. Settings > Language and Input > Prediction and Correction > Word Substitution. In the Substitution List section, tap a word substitution entry. Show the keyboard Using two fingers, swipe up from the bottom of the screen.
Page 151: Type An Accented Character
Type a symbol or number On the lower-left side of the BlackBerry Keyboard, tap the Symbol key. The appearance of this key varies depending on the language that you're typing in.
Page 152: Type Faster With Automated Assistance Settings
Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard.
Page 153 Change where word suggestions appear By default, word suggestions appear on the BlackBerry Keyboard so that you don't have to look above where you're typing to see the suggestions. If you have difficulty selecting the suggestions, or you find the Keyboard looks cluttered, you can set the suggestions to appear above the Keyboard instead.
Page 154 Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time.
Page 155: Language
Language If you speak more than one language, you can use the language settings to change your display, typing, voice input, or BlackBerry Keyboard language. You can also switch to another typing language while you type. Change your display language On the home screen, swipe down from the top of the screen.
Page 156: Screen Display
User Guide Settings Screen display You can set preferences for your screen display, such as font size and wallpaper, as well as connect your device to an external display. Change your backlighting On the home screen, swipe down from the top of the screen. Settings >...
Page 157: Accessibility
Turn on Magnify mode You can use Magnify mode to enlarge the information on your BlackBerry device screen. You can zoom in to or zoom out from the screen, even if you use an application that doesn't normally support zooming.
Page 158 • To decrease the magnification, zoom out by sliding your fingers together. If you reach the maximum magnification, your BlackBerry device vibrates. Temporarily turn off Magnify mode There may be times when you want to temporarily turn off the magnification of your screen to see the whole screen at once,...
Page 159: Turn On Hearing Aid Mode
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your device. To get an adapter accessory that BlackBerry has approved for use with your device, visit www.shopblackberry.com.
Page 160 Confirmation Message option in the screen reader settings. You can also quickly turn on the BlackBerry Screen Reader by triple-pressing the Power key. If you don't want to be able to turn on the BlackBerry Screen Reader in this way, you can turn off the Enable using triple tap option in the screen reader settings.
Page 161 Turn on or turn off the Dark Screen mode If you are using the BlackBerry Screen Reader, you can add privacy and conserve battery life using Dark Screen mode. This mode turns the screen display backlighting down to 10% brightness.
Page 162 Adjust the verbosity There are times when you need all the information you can get. In those instances, set the verbosity of BlackBerry Screen Reader to high. Once you get more familiar with the device, you can change the verbosity to low to include less information.
Page 163 Move left, right, up, or down Swipe left, right, up, or down with three fingers. Stop the BlackBerry Screen Reader from reading that point Swipe down and then to the left with one finger. of focus Perform the default action of the application (such as take a Double-tap with two fingers.
Page 164 Gestures for the Quick Tasks mode With the Quick Tasks mode, you can change frequently changed settings and access additional BlackBerry Screen Reader features. When you enter Quick Tasks mode, you have 3 seconds to complete a task. If you don't complete a task, the device automatically exits the mode and vibrates briefly to notify you.
Page 165 Minimize the application and show your Active Frames Swipe up from the bottom. This is the same as the gesture used outside the BlackBerry Screen Reader. Close an Active Frame Tap and hold with one finger, then move your finger to the app.
Page 166: Media Cards And Storage
Media cards and storage A media card lets you store more pictures, videos, music, and documents on your BlackBerry device! The files that you store on your device can be transferred between your device and your computer in just a few steps.
Page 167 Settings Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer. You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer.
Page 168: Supported Media Cards
Want more space to store your ring tones, videos, pictures, and songs? For additional space to save documents and media files, you can insert a microSD card into your BlackBerry device. Using a media card can help to increase the performance and power efficiency of your device.
Page 169: Turn On Encryption
Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space.
Page 170 In your browser privacy settings, clear your history, cookies, and other website data. Error messages: Media card If your BlackBerry device detects a possible problem or issue with your media card, you can view more details about the error in your Storage and Access settings.
Page 171: Blackberry Link Features On Your Device
User Guide Settings Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected. Your media card is read-only You can view and open files on the media card. You can't move, delete, or modify the files on the media card.
Page 172 • To permanently delete a file that's stored on your computer, touch and hold a file. Tap Copy a file to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet.
Page 173 In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer. • If your device is connected to a mobile network instead of a Wi-Fi network, in the BlackBerry Link section, change the Use Mobile Network switch to On.
Page 174: Applications And Features
Then when you're using your BlackBerry device with one hand, it's easier to open those apps. On the home screen, touch and hold an app icon until all of the icons start to blink.
Page 175: Rename A Folder
Type the new name of the folder. Tap Rename. Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Delete a downloaded item from BlackBerry World On the BlackBerry World home screen, tap >...
Page 176: Calendar
Calendar The BlackBerry Calendar app on your BlackBerry device combines the calendar info from the email and social networking accounts that you add to your device. The Calendar app presents the info so that you can view all your meetings, appointments, tasks, alarms, and events in one place.
Page 177: View Your Events
Make sure you have the address for the public calendar in iCalShare (ICS) format. You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the owner can change events in a public calendar.
Page 178: Find Email And Files Associated With An Event
Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if you're meeting with people to review a document, your device might show that document.
Page 179 Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually add the details to each conference call meeting.
Page 180: Change Or Delete An Event
In the meeting reminder, tap Join Now. Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations.
Page 181 Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your BlackBerry device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device.
Page 182 Join a WebEx event To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device.
Page 183 Change the email address to use with each calendar If you have multiple calendars on your BlackBerry device, you can set a different email address for each calendar. When you create an event in a specific calendar, invitations are sent using the email address that you assigned to that calendar.
Page 184 Check that the Sync Calendar switch is set to On. • If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
Page 185: Contacts
Contacts When you add contacts to the Contacts app on your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos.
Page 186 Enter the information for the contact. For additional fields, tap If you have a work account and BlackBerry Balance is set up on your BlackBerry device, to save the contact in your work space, at the top of the screen, tap Work. After you start adding the contact information, you can't save the contact in your personal space.
Page 187 Your micro SIM card can store contact names and phone numbers. Copying contacts to and from your micro SIM card allows you to easily transfer contacts from one device to another. When you insert a micro SIM card in your BlackBerry device, you can view contacts that are stored on the micro SIM card in your contact list.
Page 188 Contact views When you tap a contact in the Contacts app, your BlackBerry device shows you lots of details about the person. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn.
Page 189: Delete A Contact
Touch and hold a contact. Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your micro SIM card.
Page 190: Rename A Contact Group
User Guide Applications and features Remove a contact from a contact group In the Contacts app, tap a contact group. Beside the contact's name, tap Tap Save. Rename a contact group In the Contacts app, tap a contact group. In the Group Name field, type a new name for the group. Tap Save.
Page 191: Search For A Contact
Applications and features Tap Back. Tap Save. Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for. In the Contacts app, tap •...
Page 192: Share A Contact
Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry.
Page 193: Clock
User Guide Applications and features CAUTION: Clearing your local data will permanently delete any contact entries that you saved just locally to your device. Clock The Clock app is made up of four screens. On the Alarm Clock screen, you can turn your alarm on or off, set your alarm time, and add multiple alarms.
Page 194 User Guide Applications and features Slide the dial around the clock face to your desired time. To save the alarm time, tap anywhere on the screen. Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific minute, tap the alarm time at the bottom of the screen.
Page 195 Applications and features Tap Alarm Tone. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap Set an alarm for multiple days Do one of the following: • If you have one alarm set, tap •...
Page 196: Set The Timer
Tap Timer Tone. Tap a timer tone. Tip: To use music you have added or downloaded to your BlackBerry device, tap Add Music. World clock If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world clock screen to quickly see the time in a variety of cities around the world.
Page 197 When bedside mode is on, you are not notified or new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to hear only phone calls when in bedside mode.
Page 198: Change The Clock Face
User Guide Applications and features Change your bedside mode settings By default, all of your notifications are set to silent in bedside mode, and your wireless connections stay turned on. When in bedside mode, you can choose to hear only phone calls, or you can choose to turn off all wireless connections. In the Clock app, swipe down from the top of the screen.
Page 199: Blackberry World
Search for apps, games, music, or videos You can search the entire BlackBerry World storefront, or you can choose to search for a specific type of item. For example, you can choose to only search for games, apps, music, or videos.
Page 200: Clear Your Search History
Scan a QR code If you see a QR code, you can scan it to find a specific item in the BlackBerry World storefront. QR codes commonly appear on websites, posters, or other promotional materials.
Page 201 Once you start watching it, depending on the video, you have 24 to 48 hours to finish watching it before the rented video expires. You can only watch a rented video on the BlackBerry device that you downloaded it on.
Page 202: Change Your Payment Options
Tip: To edit your payment information, tap Tutorial: Setting up a credit card on a BlackBerry 10 device This tutorial provides you with the opportunity to see how to set up a credit card on a BlackBerry 10 device, and then practice doing so.
Page 203: Android Apps
Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen.
Page 204: Maps And Gps
Find a place on a map You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see how to get there.
Page 205 User Guide Applications and features Start turn-by-turn directions Verify that location services are turned on and that your BlackBerry device has established a GPS connection. In the Maps app, find a place by doing one of the following: • On the Map tab, search for an address or a place using the Search field. In the search results, tap a place.
Page 206 To turn off voice-guided directions, tap Avoid toll roads, highways, or ferries on your route You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. In the Maps app, swipe down from the top of the screen.
Page 207 Change any fields that require updating. Tap Save. View your recent places BlackBerry Maps remembers and organizes the last 100 places that you searched for so that you can quickly access them again. In the Maps app, on the My Places tab, tap Recents.
Page 208: About Location Services
Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
Page 209 Tap the Location-based Ads switch. Turn on or turn off traffic data If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to provide traffic data to BlackBerry applications. On the home screen, swipe down from the top of the screen.
Page 210: Compass At A Glance
About the compass The digital compass on your BlackBerry device works like a regular compass, but also includes additional features. For example, you can choose whether the compass points to true north or magnetic north. The compass also works in any direction or orientation, including upside down.
Page 211: Browser
I'm not getting an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. • If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to connect to satellites.
Page 212 Tap Go. Change the current search engine After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it again. While you're typing a search term in the Browser, tap the search engine icon in the top right corner of the screen.
Page 213 Share a link or picture You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more. In the BlackBerry Browser, do one of the following: • To share the webpage that you're looking at, tap >...
Page 214 Change the background color in reader mode > Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it. In the Browser, tap >...
Page 215 Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session.
Page 216: Delete A Bookmark
User Guide Applications and features Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for. Change your bookmarks You can change the name or web address of a bookmark. In the Browser, tap >...
Page 217 Browsing safely To help you browse safely, you can check the certificates for a website, change the security settings, and change permissions for specific websites in the BlackBerry Browser. About website certificates Certificates help verify that a website is legitimate. Websites that require more security, such as banking sites, use certificates to help prove authenticity.
Page 218 I can't watch a video online While you can stream many videos from the web on your BlackBerry device, some video formats aren't supported, and some websites block content from being viewed on mobile devices. For more information about supported video formats,...
Page 219: The Smart Tags Application Explained
URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag, display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later.
Page 220 The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.
Page 221 Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart tag for your app.
Page 222: Search Your Device
Align the back of your BlackBerry device with an NFC tag. Search your device When you search your BlackBerry device from the home screen, your results are categorized by file type and application type. If you search from within an application, your results are limited to items within the application.
Page 223 Tip: If you want to find an email that you received from a particular person, instead of searching from the home screen and using the search filter for the Email category, try searching from the BlackBerry Hub and selecting the From category.
Page 224: File Manager
View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device: Tap a device.
Page 225: Add A Folder
User Guide Applications and features Tip: To change a file type, touch and hold a file. Tap > Add a folder When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following: Navigate to where you want to add a new folder. Note: You might not have pre-defined folders on a connected device.
Page 226: Transferring Files
Retrieve files saved to the cloud If you are logged in to a cloud application on your BlackBerry device, you can use File Manager to access files that you have stored in the cloud. To retrieve a file you have saved to the cloud:...
Page 227 Save a file to your device When you pin a file it is saved to your BlackBerry device, so you can view the file even when you're not connected to a mobile or wireless network. If a file is not pinned, it is not available when you're offline. To pin or unpin a file to your device: Touch and hold a file that is stored in a cloud application.
Page 228: Calculator
To preview the contents of a zip file, tap the file. Calculator The calculator on your BlackBerry device combines a scientific and standard calculator into one. You can also use the calculator to convert a unit of measurement, calculate a tip, and see previous calculations.
Page 229 User Guide Applications and features Calculator at a glance View your previous calculations To view your previous calculations, slide your finger down in the answer field. To clear all of your previous calculations, tap Calculate a tip When you're out at a restaurant, you can use the tip calculator to figure out how much to leave for a tip. You can customize your calculations to specify the number of people included on the bill and the percentage of the bill that you want to tip.
Page 230: Blackberry Virtual Expert
Enter the value that you want to convert. Switch to a scientific or standard calculator You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device. On the calculator screen, swipe left or right on the keypad.
Page 231 If the BlackBerry Virtual Expert app indicates a problem with your device, do the following: • If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink...
Page 232: Productivity And Work
BBM Video chat. If your administrator turns on BlackBerry Balance, your adminstrator can also specify security policies that turn on and turn off features on your device.
Page 233 On the home screen, swipe down from the top of the screen. Settings > BlackBerry Balance > Change Password. To unlock your work space and BlackBerry device using the same password, set the Use as my device password switch to On.
Page 234 Your administrator must set up BlackBerry Balance and associate your work account with BlackBerry Enterprise Service 10. After your admin sets up BlackBerry Balance, a work space is automatically added to your BlackBerry device and you are prompted to finish the activation.
Page 235 User Guide Productivity and work Description Apps Depending on the rules set by your administrator, you might • BlackBerry World have access to work contacts in the Phone, BBM, and text • Calculator messaging apps. • Camera • Clock •...
Page 236 If your administrator turns on BlackBerry Balance technology, your administrator can delete your work data from the work space on your BlackBerry device and leave your personal data and applications intact in the personal space. If you store personal data within work apps, for example you add a personal contact to the Contacts app in your work space, that personal data is deleted from your device when your administrator deletes your work space.
Page 237: Remember
Everything you need to remember about the trip is in one place. The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work email account to your device, your tasks and notes from your work account are kept in sync with the Remember app in the Tasks and Notes folders, and your flagged messages are synced in the Flagged Messages folder.
Page 238: Add An Entry To The Remember App
Add a due date and reminder time to an entry When you add a due date to an entry in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app. To receive a reminder, you must add a specific reminder time to your entry.
Page 239: Send Something To The Remember App
Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. In an app, touch and hold the item that you want to send to the Remember app.
Page 240 Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non- work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
Page 241 Change the default view in the Remember app You can customize the default view so that when you open BlackBerry Remember, you see what's important to you. In a folder or on the Remember folder screen, swipe down from the top of the screen.
Page 242: Documents To Go
You might not be able to share certain items into folders that are synced with a work account. I can't open a folder in the Remember app If your device is set up to use BlackBerry Balance, you might need to enter your work space password to access all of your folders and entries.
Page 243: Blackberry World For Work
BlackBerry World for Work is located in the work space on your BlackBerry device. The apps and games that you download from BlackBerry World for Work can be used only in your work space. You can buy apps from BlackBerry World for Work using the same payment method that you selected in the BlackBerry World storefront.
Page 244: Blackberry Work Drives
For more information on BlackBerry Travel, see the BlackBerry Travel User Guide. BlackBerry Work Drives You can use the BlackBerry Work Drives app to connect to your organization's shared network drive with your BlackBerry 10 device. BlackBerry Work Drives User Guide Salesforce Salesforce allows you to share posts with users and groups in your organization and collaborate with your colleagues.
Page 245: Security And Backup
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices.
Page 246 Lock your screen By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking the screen doesn't disable notifications for incoming calls or messages. Press the Power/Lock key on the top of your device.
Page 247 Tap Settings > Security and Privacy > Device Password > Lock Device After. • To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings >...
Page 248 Change or remove your device password CAUTION: If you can't remember your password, the only way to change your password or regain access to your BlackBerry device is to delete all of your data by completing a security wipe. On the home screen, swipe down from the top of the screen.
Page 249: Backing Up Your Device Data
Backing up your device data Using BlackBerry Link, you can back up and restore most of the data on your BlackBerry device. You can back up your settings, phone history, fonts, messages, organizer data, media files, and more. For more information about BlackBerry...
Page 250: Blackberry Protect
BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring (even if it's in silent mode), or display a custom message on your locked device to provide instructions about how to contact you.
Page 251: Password Keeper
BlackBerry 10 device. If you saved the password data to a media card, the device automatically detects this data on the media card.
Page 252 User Guide Security and backup Manage passwords in Password Keeper You can add, change, or delete password records in Password Keeper. To manage your records perform any of the following actions: • To add a record, tap . Type the required information, and tap Save. •...
Page 253 User Guide Security and backup In the Password Keeper application, swipe down from the top of the screen. Tap Clear the Allow Clipboard Copy checkbox. The Copy Password and Copy Username options are no longer available. You cannot copy and paste your passwords or usernames.
Page 254 User Guide Security and backup Lock Password Keeper There are two ways to lock Password Keeper. You can lock it manually or set the option to have Password Keeper lock automatically when you minimize the application or lock the screen. In the Password Keeper application, swipe down from the top of the screen, and do one of the following: •...
Page 255: Security Settings
Security settings You can set and change the security settings for applications on your BlackBerry device, and set up parental controls to restrict or limit access to features and content. You can use a smart card, and import certificates from your computer to increase the security of data on your device.
Page 256: Using Parental Controls
Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people in the Contacts app.
Page 257 > Security and Privacy > Certificates > Import. 10. Follow the instructions on the screen. About smart cards You can use a smart card and your device password to unlock your BlackBerry device. You can also use smart card certificates to send S/MIME-protected messages.
Page 258: Import A Certificate From A Smart Card
Follow the instructions on the screen. Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device.
Page 259 User Guide Security and backup Set the LED Activity Indicator switch to Off.
Page 260: Legal Notice
(collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services.
Page 261 Installation or use of Third Party Products and Services with BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so.
Page 262 Desktop Software, and/or BlackBerry Device Software. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.

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