Page 1 BlackBerry Z30 Smartphone Version: 10.2.1...
Page 2 Published: 2014-01-25 SWD-20140125100730520...
Page 3: Table Of Contents
View and respond to Instant Previews......................76 About Lock Screen Notifications........................77 Troubleshooting: Ring tones, sounds, and alerts................... 78 Messages..............................79 BlackBerry Hub............................79 joyn for BlackBerry 10 devices........................105 Passwords and security..........................108 Security..............................108 Work space and BlackBerry Balance......................123 BlackBerry ID............................128 Password Keeper............................
Page 4 Documents and files..........................230 File Manager..............................230 Storage space and media card........................234 Settings and options..........................241 Connections.............................. 241 Software Updates............................260 Language..............................261 Keyboard and typing..........................262 Battery and power............................. 270 Accessibility.............................. 277 BlackBerry Link features on your device..................... 287 Legal notice............................... 290...
Page 5: Get Started
Music An FM Radio in the Music app lets you listen to radio stations on your BlackBerry device. You can scan for stations, mark stations as favorites, and listen to the radio using a wired headset or the speakerphone.
Page 6 Save a webpage to your device so that you can read it at a later time, whether you are connected to a network or not. You can also go to your favorite Android app website and download apps to your device. If you use BlackBerry Balance, apps are downloaded to your personal space and can’t access the data in your work space.
Page 7 BlackBerry Keyboard Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard.
Page 8 BlackBerry Story Maker BlackBerry Story Maker allows you to combine your pictures, videos, and music into an HD movie that you can view later and quickly share with others through an email, a text message, social networking accounts, and more. You can select a song for background music, add intro titles and end credits, and apply themes.
Page 9: Picture Editing
BlackBerry Browser The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you find something you want to share, you can post it to a social network with just a few gestures. Viewing your browsing history is also just a few quick taps away.
Page 10: Blackberry World
Discovering great apps is easier than ever with app recommendations based on similar purchases. You can choose an app, then quickly share it to social sites with just a few gestures from within the app. BlackBerry World features a unified storefront for apps, games, themes, music, and videos.
Page 11: How Do I Get Back To The Home Screen
To minimize an app and return to the home screen, swipe up from the bottom of the screen. How do I get to the menu? There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the screen, and by touching and holding items on the screen.
Page 12: How Do I Change My Settings And Options
• To change the settings in an app, swipe down from the top of the screen. Tap • To see other options in many apps, tap • To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down from the top of the screen. Tap...
Page 13 All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
Page 14 Get started Where are the phone keys and my notification profiles? • BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and All Alerts Off. • You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping •...
Page 15: Where Are My Apps
How do I edit or move text? There's no need for a trackpad or trackball on a BlackBerry 10 device! Just touch and hold your finger on text to show a menu with options to select, cut, copy, and paste text. You can move the cursor or insert text into a specific location using fine cursor control.
Page 16: Where Do I Find My Files
Where do I find my files? You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a work space and a personal space.
Page 17: How Do I Search
How do I search? If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap What is BlackBerry Link? BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.
Page 18: Home Screen At A Glance
User Guide Get started Home screen at a glance...
Page 19: Application Icons
Get started Application icons Icon Description BlackBerry Hub Access all of the messages and notifications that you receive from your different accounts from one convenient location. Contacts Access the contacts from all of your accounts, as well as their updates and your shared activities, in a single app.
Page 20 Text Messages Send and receive SMS and MMS messages, if provided as part of your wireless service plan. BlackBerry World Download, buy, rate, and review apps, games, music, and videos. Remember A productivity app for collecting and categorizing the information you want to remember.
Page 21 User Guide Get started Icon Description Maps Search for places, get turn-by-turn directions, and save favorite places. Games Find games to download and play. Add your friends so that you can view their games or challenge them to a game. YouTube Share your videos with friends, family, and the world.
Page 22: Notification Icons
Notification icons The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you have a new item, the indicator appears on the notification icon. You can peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on the device.
Page 23: Setup And Activation
Insert a media card Tip: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to turn off or restart your device. A media card is optional. If a media card is included, it might already be inserted.
Page 24: Set Up Your Device
Setup app by tapping the Setup icon on the home screen. The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
Page 25 Enter the username, activation password, and server address for your account. Tap Done. After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
Page 26 If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.
Page 27 Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address. To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device. Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator: •...
Page 28: Before You Switch Devices
If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Page 29: Turn Off Your Device
What if I have contacts on my micro SIM card? Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your service provider. If you saved contacts to your old micro SIM card, to make sure those contacts aren't lost, you might need to copy those contacts to your old device before you back up your device data.
Page 30: Charge Your Device
Before you start using your BlackBerry device, you should charge the battery that came with your device as the battery isn't fully charged. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.
Page 31 User Guide Get started Tips: Charging your device Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when possible, do the following: • Avoid using your device while it's charging to help it charge faster.
Page 32 Lock your device with a password Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of your device? You can set a password so that you can lock your device when it's in open view or not in use.
Page 33: Using The Touch Screen
Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide your finger to the left to see the home screen and your minimized apps.
Page 34: Select Items
User Guide Get started Select items Do any of the following: • To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted. • To highlight an item without opening it, touch and hold the item. •...
Page 35: Zoom In To Or Zoom Out From The Screen
User Guide Get started Zoom in to or zoom out from the screen If you want a closer view of a detail in an image, or if you're having trouble reading words that are too small, you can magnify the screen by zooming in. To see more of the screen, zoom out. Slide your fingers apart to zoom in, or slide your fingers together to zoom out.
Page 36: Minimize Apps And Show Your Active Frames
Tip: When you're done using your app, you can close it by tapping in the lower-right corner of the app. View the BlackBerry Hub You can peek at or open the BlackBerry Hub from anywhere on your BlackBerrydevice. From the bottom of the screen, slide your finger up and to the right.
Page 37: Show The Menus
User Guide Get started Tip: Keep your finger on the screen while you peek at the BlackBerry Hub. To go back to what you were doing, slide your finger back down. Show the menus You can find additional features, options, and help by exploring the menus.
Page 38: Show The Keyboard
Some of the apps and games that are available in the BlackBerry World storefront are Android apps that were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at the bottom of the screen or you can quickly go back to the previous screen.
Page 39: Personalizing Your Device
Customize your device settings Your BlackBerry device is designed to provide you with extensive customization and control. You can take it out of the box and get started, and you can tailor and optimize your device to your needs. Get acquainted with all the options and discover more about what your device can do.
Page 40 While most apps designed for Android smartphones can be installed and opened on BlackBerry devices, some apps might make use of services that are not supported by BlackBerry 10 OS. BlackBerry 10 OS might also replace these services with alternate services (such as mapping services).
Page 41: Set An Alarm
User Guide Get started Change your sounds, notifications, or ring tones In the Notifications settings, you can change the settings for your sounds, notifications, and ring tones. You can also set the volume level of the notifications, number of vibrations, and more. On the home screen, swipe down from the top of the screen.
Page 42 Network Connections model, set up connections to the mobile network, Wi-Fi network, Bluetooth enabled devices, NFC, mobile hotspot, and set up Internet tethering. • Mute BlackBerry Keyboard sounds. • Turn on vibrate mode. • Turn off Instant Previews and LED notifications.
Page 43 Sign in to your BlackBerry ID account. BlackBerry ID • Change your BlackBerry ID password. Turn on BlackBerry Protect to help secure and locate your device if it's lost or stolen. BlackBerry Protect (if available) • Create a device password.
Page 44: Where Do I Find Customer Support
View or change the name for your device that appears if another device detects it over a Bluetooth or network connection. Where do I find customer support? Get support for your BlackBerry smartphone by clicking one of the links below.
Page 45 Testing your device hardware You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app. The BlackBerry Virtual Expert app guides you through troubleshooting tests that are designed to help you identify a hardware-related problem.
Page 46: Device Switch
If the BlackBerry Virtual Expert app indicates a problem with your device, do the following: • If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink...
Page 47 If you have a device running BlackBerry Device Software 5.0 or later, you might have created a BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you downloaded previously from BlackBerry App World and access BlackBerry products that use your BlackBerry ID, such as BBM and BlackBerry Protect.
Page 48: Backing Up And Switching Devices
Transfer data from a BlackBerry 7 device using a media card This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what version of software you're running, on your previous device's home screen, click Options > About, or click Options > Device > About Device Versions.
Page 49: Transfer Data To A New Device Using Blackberry Protect
Complete the instructions on the screen. Tutorial: Switching to a BlackBerry 10 device using a media card This tutorial provides you with the opportunity to see and then practice switching from a BlackBerry 7 device to a BlackBerry 10 device using a media card.
Page 50: Tips After Switching Devices
Your BBM data, such as your contacts, are automatically backed up over the wireless network based on your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer using BlackBerry Link in case your device is lost, stolen, or corrupted.
Page 51 You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
Page 52 Enter the username, activation password, and server address for your account. Tap Done. After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
Page 53 If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.
Page 54: How Do I Reset My Lost Or Forgotten Blackberry Id Password
Troubleshooting: Device Switch I can't switch my SIM card to my new BlackBerry 10 device The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact your service provider. How do I reset my lost or forgotten BlackBerry ID password? You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username.
Page 55 Get started • To reset your password on your BlackBerry device, when you are prompted to sign in with your BlackBerry ID, click Forgot Password. Answer your security question and complete the instructions on the screen. Once you have completed the steps above, you will receive a password reset email. If you complete the steps to reset your password on a computer, the password reset email can only be viewed on a computer and isn't delivered to your device.
Page 56: Display
User Guide Get started Display Change your backlighting On the home screen, swipe down from the top of the screen. Settings > Display. To adjust the brightness, move the slider back and forth. Tip: After you swipe down from the top of the screen, if you see in the quick settings, you can tap to display the slider without going into the Display screen.
Page 57 Tap Settings > Security and Privacy > Device Password > Lock Device After Screen Lock. • To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings >...
Page 58: Connect Your Device To An Hdmi Display
Get started Lock your work space If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal activity, you can lock your work space and continue to access personal files, personal apps, and personal data on your device.
Page 59: Search
Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time. Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in your work space.
Page 60 Tip: If you want to find an email that you received from a particular person, instead of searching from the home screen and using the search filter for the Email category, try searching from the BlackBerry Hub and selecting the From category.
Page 61: Phone
User Guide Phone Phone Phone Phone at a glance While on a call, you can switch between the speakerphone, headset, and handset; mute a call; or start a conference call by making another call. You can also open the dial pad, make notes while on a call, and move a call to BBM Video. Making and receiving calls Make a call In the Phone app, tap...
Page 62: Answer Or Decline A Call
User Guide Phone Dial a number. Tap Call. Call a recent number or speed dial contact In the Phone app, tap Tap a name, number, or speed dial contact. Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a recent number. Tap Call someone from your contact list In the Phone app, tap Tap a contact.
Page 63: Take Notes During A Call
Take notes during a call While on a call, you can take notes that are saved as entries in BlackBerry Remember. Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the keyboard.
Page 64 • To remove a person from the conference call and keep them in a separate call, tap Answering calls automatically You can set up your BlackBerry device to automatically answer calls when you have a headset connected or when you remove your device from a case or holster.
Page 65 User Guide Phone When you turn on this feature and you have a headset connected to your BlackBerry device, your calls will automatically be answered after 5 seconds. Move a call from your headset to your device When you have a headset connected to your BlackBerry device, incoming calls are automatically received on your headset.
Page 66: Set Up Your Voicemail
If you subscribe to a visual voicemail service, you can view a list of your voicemail messages, play your voicemail messages, and change various voicemail settings from your BlackBerry device, without having to call in to your voicemail service. Depending on the features your service provider supports, your voicemail messages can be automatically downloaded to your device and you can pause, fast-forward, or rewind the voicemail message as you listen to it.
Page 67 Your service provider's voicemail system might automatically delete messages after a certain period of time. If you don't want a message to get automatically deleted, you can save it to your device. In the BlackBerry Hub, or the Phone app, touch and hold a voicemail message. Tap Save.
Page 68 Clear the International Roaming check box. Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device, you must contact your wireless service provider to reactivate it. Depending on your wireless service provider, this feature might not be supported.
Page 69: Set Up Call Forwarding
User Guide Phone Set up call forwarding Depending on your wireless service provider, this feature might not be available. In the Phone app, swipe down from the top of the screen. > Call Forwarding. Set any of the switches to On. To change the number that your calls are forwarded to, tap the drop-down list under a switch and type a number.
Page 70: Set Up Smart Dialing
User Guide Phone Set up smart dialing You can use smart dialing to set a default area code and country code that is applied automatically to the phone numbers that you call, so that you don't have to dial the country code or area code when you make a call within your own country. Smart dialing also makes calling an organization or company easier, too.
Page 71 When you set up and use fixed dialing numbers, you can only make calls and send text messages to the phone numbers that you added to the fixed dialing numbers list. For example, if you give your BlackBerry device to your child to use, you can limit the phone numbers that your child can call.
Page 72: Bbm Video
Start a BBM Video chat You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your BlackBerry device. If you try to start a BBM Video chat from the Phone or Contacts app with someone who isn't a BBM contact, you will be asked to add the person to BBM before you start your BBM Video chat.
Page 73: Switch Cameras Or Share Your Screen
BlackBerry Natural Sound technology is designed so that you can share experiences as if you were there. For example, you can hear nuances and variations in the other person's tone, pick up ambient sounds like music playing in the background, and experience stereo sound.
Page 74: Sounds, Notifications, And Ring Tones
If you want to customize how you receive priority messages in your BlackBerry Priority Hub, you can create a rule so that messages sent from specific accounts, with a specific subject, or with other criteria are sent to your BlackBerry Priority Hub.
Page 75 Settings > Notifications. In the Mode drop-down list, tap Phone Calls Only. Tip: To turn on the ring tone for calls while your BlackBerry device is in bedside mode, in the Clock app, swipe down from the top of the screen. Tap .
Page 76: Change The Notification Settings For Level 1 Alerts
Change the notification settings for Level 1 alerts To change the notification settings for Level 1 alerts, you need to first create a rule in the BlackBerry Priority Hub settings and select the Enable Level 1 Alert checkbox on the Add Rule screen.
Page 77: About Lock Screen Notifications
Previews notifications. To respond to Instant Previews, tap Press any key on the keyboard. To show the keyboard on a BlackBerry device with a touch screen keyboard, swipe up from the bottom of the screen with two fingers. Type your message.
Page 78: Troubleshooting: Ring Tones, Sounds, And Alerts
Silent and that the Vibration setting isn't set to Off. My device doesn't display Instant Previews If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are associated with your work space won't be displayed as Instant Previews.
Page 79: Messages
The BlackBerry Hub gathers all of the messages, notifications, and events that you receive from your different accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email, text messages, or BBM chats all in the same place. Additionally, you can see and respond to direct messages and notifications from your social networking accounts, glance at your upcoming events, and more.
Page 80: The Blackberry Hub At A Glance
Setting up and managing accounts Tutorial: Setting up an email account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up an email account on a BlackBerry 10 device. Note: This tutorial is available in English only.
Page 81 Messages Tutorial: Setting up a Facebook account on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice setting up a Facebook account on a BlackBerry 10 device. Note: This tutorial is available in English only.
Page 82 BlackBerry Balance. If your organization hasn't upgraded to BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your administrator.
Page 83 Enter the username, activation password, and server address for your account. Tap Done. After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
Page 84 If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.
Page 85 To stop receiving messages and notifications for an account and to stop syncing calendar and contact info for that account, you can remove the account from your BlackBerry device. On the home screen, swipe down from the top of the screen.
Page 86 . Tap the type of account that you want to add. You might need to get additional information about your account from your administrator or email service provider. • If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure that you have an activation password from your administrator. •...
Page 87 All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay connected no matter what you're doing on your device.
Page 88: View Messages By Account Or Message Type
View messages by account or message type All of your messages and notifications appear in the Hub view in the BlackBerry Hub. If you want to see messages only from a particular account (for example, your personal email account) or by a type (for example, your text messages), you can filter them.
Page 89 To see all of your messages again, tap Cancel at the top of the screen. Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages folder (for work accounts) or the Unfiled folder (for personal accounts).
Page 90 You can create a rule so that messages that are sent from specific accounts, or with a specific subject, or with other specific criteria are sent to your BlackBerry Priority Hub. You can also set a Level 1 alert for specific messages so that you receive a custom notification when these messages are sent to you.
Page 91 Send email and messages from the BlackBerry Hub From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter messages, LinkedIn messages, BBM messages, or other types of chat messages, depending on your wireless service plan and the accounts that you added to your BlackBerry device.
Page 92: Reply To Or Forward An Email
User Guide Messages Reply to or forward an email In an email, do one of the following: • To reply to the email, tap • To reply to all recipients of the email, tap • To forward the email, tap Attach a file to an email or text message If your wireless service plan supports MMS messages, you can add an attachment to a text message.
Page 93: Forward A Text Message
• To add the word to your personal dictionary, tap Add to Dictionary. Forward a text message In the BlackBerry Hub, touch and hold a text message. Managing messages Delete a message In the BlackBerry Hub, do any of the following: •...
Page 94: Mark A Message As Read Or Unread
Touch and hold a folder. Flag a message When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags, voice notes, and other files to them. In the BlackBerry Hub, touch and hold a message.
Page 95 Set up S/MIME-protected messaging You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.
Page 96 Tip: You can change the default email security used for messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages that can be opened only by email applications that support encryption. In the BlackBerry Hub, tap >...
Page 97: Peek At Your Messages In The Blackberry Hub From Anywhere
Tips: BlackBerry Hub Peek at your messages in the BlackBerry Hub from anywhere Whether you're on your home screen or using an application, you can peek at or open the BlackBerry Hub from anywhere on the device. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show your notifications.
Page 98: Check Your Upcoming Events From The Blackberry Hub
To open the highlighted message, release your finger. Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events...
Page 99: Create A Meeting From An Email
Messages Create a meeting from an email When you create a meeting or event from an email, your BlackBerry device populates the invitation with the subject line from the email, and the recipients of the email become the invitees. In an email, tap >...
Page 100 When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.
Page 101 To stop showing sent messages, set the Show Sent Messages switch to Off. Color code your accounts To help you distinguish between different types of accounts in the BlackBerry Hub, you can choose a color for each of your accounts. The color appears on the left side in your list of messages.
Page 102 Turn off cell broadcast messages Your service provider might send you cell broadcast messages when you're using your BlackBerry device in certain geographical locations (for example, to tell you about local weather conditions). There is no charge associated with these messages, but you can turn off them off if you'd rather not see them.
Page 103 • If you recently changed an account password, make sure that you update the password in the Accounts settings on your BlackBerry device. On the home screen, swipe down from the top of the screen. Tap Settings > Accounts. Tap an account. Make your changes. Tap Save.
Page 104 I can only see email for the last 30 days For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email is 30 days in the past. To change this setting, on the home screen, swipe down from the top of the screen. Tap Settings >...
Page 105: Joyn For Blackberry 10 Devices
About joyn Do you have friends and contacts who aren't using a BlackBerry 10 device? If so, you can chat, call, send pictures, and share videos with these contacts using joyn. If your wireless service provider supports joyn, within the Contacts app or the Phone app, the icon appears beside contacts who are using joyn, so that you can easily find other users.
Page 106 If you block a joyn contact, you won't receive any messages from that contact and file transfers are declined automatically. Messages are filtered to the Blocked Messages folder in the joyn app, and read notifications are turned off. In the BlackBerry Hub, tap >...
Page 107 Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply. If you're travelling, you can keep using joyn while roaming. In the BlackBerry Hub, tap > Tap joyn. Set the Enable joyn While Roaming switch to On.
Page 108: Passwords And Security
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps, and services. If you change your BlackBerry device, a BlackBerry ID helps you to transfer data to your new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices.
Page 109 Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve battery power. Lock your screen By locking the screen, you can help prevent your BlackBerry device from sending accidental messages or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.
Page 110 Tap Settings > Security and Privacy > Device Password > Lock Device After Screen Lock. • To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe down from the top of the screen. Tap Settings >...
Page 111 Change or remove your device password CAUTION: If you can't remember your password, the only way to change your password or regain access to your BlackBerry device is to delete all of your data by completing a security wipe. On the home screen, swipe down from the top of the screen.
Page 112 You can manage up to seven devices from your BlackBerry Protect account. After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com and sign in with your BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your device on a map, make it ring...
Page 113 If your device is stolen, you can remotely lock it, change the password, or delete all of the data from your device. If you add a work email account to your device, your administrator might disable BlackBerry Protect, or the ability to remotely change your password or locate your device.
Page 114 Set up S/MIME-protected messaging You need to store a private key and certificate on your BlackBerry device to send signed or encrypted email messages using S/MIME-protected messaging. You can store a key and certificate by importing the files from a work email message.
Page 115 Tip: You can change the default email security used for messages you send. For example, if you use S/MIME to protect your messages, you can send clear-signed messages that can be opened by any email application, or opaque-signed messages that can be opened only by email applications that support encryption. In the BlackBerry Hub, tap >...
Page 116 Wipe your device to delete your data Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe is designed to permanently delete your data so it can't be recovered. This includes email accounts, downloaded apps, media files, documents, browser bookmarks, and settings.
Page 117: Using Parental Controls
Using Parental Controls Parental Controls are designed to give you more control over how a BlackBerry device can be used and contacted. You can turn off access to certain apps, features, and content. You can also restrict incoming phone calls and messages to people in the Contacts app.
Page 118: Turn On Encryption
Import a certificate from your computer Do one of the following: • To import the certificate using a USB connection, connect your BlackBerry device to your computer using a USB cable. If necessary, on your computer, enter your device password. •...
Page 119 Tap Save. About smart cards You can use a smart card and your device password to unlock your BlackBerry device. You can also use smart card certificates to send S/MIME-protected messages. Smart cards store certificates and private keys. You can import certificates from a smart card to your device by using the BlackBerry Smart Card Reader or a microSD smart card.
Page 120: Import A Certificate From A Smart Card
Follow the instructions on the screen. Store your smart card password on your device You can set your BlackBerry device to temporarily store your smart card password, so that you don't have to enter it as often. To clear the cache, lock your device.
Page 121 BlackBerry recommends that you regularly create and save a backup file on your computer. What content is in my work space and my personal space? If your administrator turns on BlackBerry Balance technology, the device data, apps, and network access are separated so that you have a work space and a personal space.
Page 122 Voice Control (icon appears in the personal space only) Can I use personal apps on my work's network? If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access your organization's Wi-Fi or VPN network.
Page 123: Work Space And Blackberry Balance
Passwords and security What happens to my device data if I leave my organization? Your administrator can delete all of your BlackBerry device data, including your personal content. This feature helps to secure your device if your device was lost or stolen.
Page 124 On the home screen, swipe down from the top of the screen. Tap Balance > Change Password. To unlock your work space and BlackBerry device using the same password, set the Use as my device password switch to On. Take care to remember your work space password, as it can't be reset or recovered. When you exceed the number of allowed attempts to enter your work space password, your work space and all of its contents are deleted.
Page 125 BlackBerry Balance must be set up by your administrator and requires a work account associated with a BlackBerry Enterprise Server. After BlackBerry Balance is set up, a work space is automatically added to your BlackBerry device and you are prompted to finish the activation.
Page 126 • Voice Activated Dialing • Weather • YouTube These apps and features are available in your work space • BlackBerry Bridge and personal space. Your work and personal data is • BlackBerry Hub displayed together. • BlackBerry Remember • Bluetooth •...
Page 127 Passwords and security Can I use personal apps on my work's network? If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow work apps to access your organization's Wi-Fi or VPN network. To set or view the networks that your personal apps can use, on the home screen, swipe down from the top of the screen.
Page 128: Blackberry Id
You should sign in with the same BlackBerry ID on all of your BlackBerry devices. If you previously created a BlackBerry ID, you must use it when you set up your new device instead of creating a new BlackBerry ID.
Page 129 Tutorial: Signing in with a BlackBerry ID on a BlackBerry 10 device This tutorial provides you with the opportunity to see and then practice signing in with a BlackBerry ID on a BlackBerry 10 device. Note: This tutorial is available in English only.
Page 130 Can I sign out of BlackBerry ID and sign in with a different BlackBerry ID? You can only sign in with one BlackBerry ID on your BlackBerry device. If you want to sign out and then sign in with a...
Page 131: Password Keeper
BlackBerry 10 device. If you saved the password data to a media card, the device automatically detects this data on the media card.
Page 132 User Guide Passwords and security Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password Keeper app are imported. Credit card credentials are not imported. After the Password Keeper data is imported, it is removed from the backup file; however, other personal data remains in the backup file.
Page 133 User Guide Passwords and security Prevent password and username copying You can turn on or turn off the password and username copying feature at any time. In the Password Keeper application, swipe down from the top of the screen. Tap Clear the Allow Clipboard Copy checkbox.
Page 134 User Guide Passwords and security Lock Password Keeper There are two ways to lock Password Keeper. You can lock it manually or set the option to have Password Keeper lock automatically when you minimize the application or lock the screen. In the Password Keeper application, swipe down from the top of the screen, and do one of the following: •...
Page 135 User Guide Passwords and security Share text and websites with Password Keeper To add websites or text to your Password Keeper records, do all of the following: Open any application or browse to a website and select the information you want to share with Password Keeper. >...
Page 136: Media
Take a picture Tip: To make sure that your picture looks the best when being displayed on devices other than your BlackBerry device, such as a computer screen, make sure that you hold the camera in landscape view before you take the picture.
Page 137: Record A Video
To stop recording, tap the screen again. Turn on autofocus lock You can use the autofocus lock on your BlackBerry device to take multiple pictures and videos without having to wait for the focus to adjust between takes. When the focus box turns green, touch and hold inside of the focus box.
Page 138: Access The Camera App From The Lock Screen
User Guide Media Tap your current capture mode: , or Tap the capture mode that you want to use. Access the Camera app from the Lock screen On the Lock screen, touch and hold Peek at the last picture or video that you took You can peek at the last picture that you took or the video that you recorded to see if you captured what you wanted.
Page 139: Shooting Modes
User Guide Media Tap anywhere on the screen. Change the capture settings You can change the scene mode, the shooting mode, choose whether you use your flash, switch between the front camera and back camera, and more. Tap the setting that you want to change. To return to Normal mode, tap the mode icon in the upper-left corner of the camera screen.
Page 140 User Guide Media Icon Description This mode, also known as High Dynamic Range mode, is available for the camera. HDR mode combines multiple pictures together and can capture the contrast between the light and dark areas of a scene. Scene modes Scene modes are designed to improve the quality of the picture or video by changing settings, such as contrast, brightness, and so on.
Page 141: I Can't Save Pictures Or Videos To My Media Card
I can't turn on the flash or use the video light Try the following actions: • There might not be enough battery power left to use the flash or video light. Charge your BlackBerry device and try again. • The flash might still be charging. Wait a moment and then try again.
Page 142: Pictures
BlackBerry device, and so on. Albums screen See all of the pictures and videos that you took and downloaded or uploaded to your BlackBerry device. Pictures and videos are organized into folders and albums. This is also where you can find preloaded...
Page 143: Viewing Your Pictures
Your DLNA Certified device must be a Digital Media Renderer. You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos can also be viewed on supported HDMI displays and Wi-Fi CERTIFIED Miracast devices.
Page 144: Edit A Picture
Switch between your personal and work spaces When BlackBerry Balance technology is set up on your BlackBerry device and you have at least one media file saved on your device, you can quickly switch between your personal and work spaces.
Page 145: Create An Album
Take a screen shot of your device To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume Down key at the same time. Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen shots are saved in your work space.
Page 146 Make sure the file is in a format that your BlackBerry device supports. I can't save a media file Your BlackBerry device or media card might not have enough available storage space to store media files. Try the following actions: •...
Page 147: Music
Recent screen Depending on the app you're in, see the media files that you recently watched, listened to, viewed, added to your BlackBerry device, and so on.
Page 148: Library Screen
Media Library screen , or See the media files that you downloaded or uploaded to your BlackBerry device. In the Music app, your media files are organized by artists, albums, and genres. Playlists screen Create and edit your own playlists and listen to collections of songs that were automatically gathered for you by your BlackBerry device.
Page 149: Create A Playlist
Creating playlists and organizing your music On the Playlists screen, you can create and listen to your own playlists, or play the collections of songs that your BlackBerry device gathers for you. Inside each playlist and collection you can see which artists and albums are featured.
Page 150 User Guide Media Add the music that's currently playing to a playlist When a song or an album is playing, do one of the following: • To add the song to a playlist, tap > • To add the album to a playlist, touch and hold the album name. Tap Edit or rename a playlist In a playlist, tap •...
Page 151: Change The Volume
About FM Radio Using the FM Radio on your BlackBerry device, you can tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations. To use the FM Radio, connect your headphones to your device. Your headphones operate as the radio antenna.
Page 152: Manually Tune To A Radio Station
User Guide Media In the Music app, tap Tap the Local Stations tab. > Scan. Tap the radio station that you want to listen to. Note: After you scan for a radio station, the next time that you use the FM Radio, a list of radio stations that you scanned for appears on the Local Stations screen.
Page 153 To add the song that's currently playing to a playlist, on the Now Playing screen, tap > Supported audio and video file extensions, formats, and codecs Depending on your BlackBerry device model and wireless network, some file extensions, formats, and codecs might not be supported. File extension Supported video codec(s) Supported audio codec(s) H.263, H.264, MPEG-4...
Page 154 For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media. Troubleshooting: Music I can't open a media file Make sure the file is in a format that your BlackBerry device supports.
Page 155: Videos
Depending on the app you're in, see the media files that you recently watched, listened to, viewed, added to your BlackBerry device, and so on. Library screen , or See the media files that you downloaded or uploaded to your BlackBerry device. In the Music app, your media files are organized by artists, albums, and genres.
Page 156 Your DLNA Certified device must be a Digital Media Renderer. You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos can also be viewed on supported HDMI displays and Wi-Fi CERTIFIED Miracast devices.
Page 157: Edit A Video
Edit a video You can edit and improve the individual videos on your BlackBerry device. For example, you can crop and change the length of your video, as well as enhance the brightness, color, volume, and more.
Page 158 FLAC, Vorbis — QCELP — SPMID SP-MIDI — PCM, GSM — WMA 9, WMA 10 — For information about media file extensions, formats, and codecs for your device, visit www.blackberry.com/docs/ smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Page 159: Blackberry Story Maker
BlackBerry Story Maker About BlackBerry Story Maker The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and videos that are saved on your BlackBerry device. Preview a story in BlackBerry Story Maker Tap an existing story.
Page 160: Media Sharing
Media sharing About sharing media You can wirelessly share the media files on your BlackBerry device with supported Wi-Fi CERTIFIED Miracast devices and DLNA Certified devices, such as computers, TVs, or other home entertainment equipment. You can share your media files...
Page 161 Your DLNA Certified device must be a Digital Media Player. • Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to share the media files with. You can use the Media Sharing options in your device settings to allow DLNA Certified devices and Wi-Fi CERTIFIED Miracast devices to wirelessly access your media files.
Page 162 Media Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology. On the home screen, swipe down from the top of the screen.
Page 163: Maps And Locations
Finding a place Find a place on a map You can use the GPS feature on your BlackBerry device to search for a location and then view it on a map to see where you need to go. On the Map tab, in the Search field, enter an address or a descriptive word, such as "coffee" or "hospital."...
Page 164 To turn off voice-guided directions, tap Avoid toll roads, highways, or ferries on your route You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry Maps. In the Maps app, swipe down from the top of the screen.
Page 165 User Guide Maps and locations Recalculate routes While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when you make a wrong turn or would like alternative directions. If you are in the street-level view, to show the navigation bar, tap the screen. >...
Page 166 User Guide Maps and locations View your recent places BlackBerry Maps remembers and organizes the last 100 places you looked up so that you can quickly access them again when you need to. On the My Places tab, tap Recents.
Page 167: Location Services
Change default route settings If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your default settings.
Page 168 User Guide Maps and locations On the home screen, swipe down from the top of the screen. Settings > Location Services. Tap the Traffic Data Collection switch. Turn on or turn off location-based ads If location-based ads are turned on, apps using the Advertising Service can use your GPS location to present more relevant promotional content or deals.
Page 169: Compass
About the compass The digital compass on your BlackBerry device works like a regular compass, but also includes additional features. For example, you can choose whether the compass points to true north or magnetic north. The compass also works in any direction or orientation, including upside down.
Page 170 I'm not getting an accurate reading from the compass Try the following actions: • If the compass doesn't point north, move your BlackBerry device away from metal objects, such as magnets or electronics. • If you have turned on Location Services and are navigating based on true north, you need the GPS receiver to be able to...
Page 171: Applications And Features
Everything you need to remember about the trip is in one place. The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you added a work email account to your device, your tasks and notes from your work account are kept in sync with the Remember app in the Tasks and Notes folders, and your flagged messages are synced in the Flagged Messages folder.
Page 172: Add Tags To An Entry
Add a due date and reminder time to an entry When you add a due date to an entry in BlackBerry Remember, your BlackBerry device adds the entry to the Calendar app. To receive a reminder, you must add a specific reminder time to your entry.
Page 173: Record A Voice Note
Send something to the Remember app Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files, websites, or Documents To Go files to BlackBerry Remember. In an app, touch and hold the item that you want to send to the Remember app.
Page 174 Move an entry to a different folder If you have BlackBerry Balance set up on your device, entries associated with a work account can't be moved to a non- work folder. Also, if a work folder is specifically meant for notes or tasks (for example, folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be able to move entries in that folder.
Page 175 I can't add due dates, tags, voice notes, or attachments to an entry If your entry is in a folder that's synced with an email account or an Evernote account that you added to your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try moving the entry into a new folder.
Page 176: Calendar
You might not be able to share certain items into folders that are synced with a work account. I can't open a folder in the Remember app If your device is set up to use BlackBerry Balance, you might need to enter your work space password to access all of your folders and entries.
Page 177 User Guide Applications and features The Calendar app at a glance Set up email or other types of accounts on your device You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.
Page 178 Enter the username, activation password, and server address for your account. Tap Done. After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
Page 179 If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.
Page 180 Make sure you have the address for the public calendar in iCalShare (ICS) format. You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see that calendar in the Calendar app. When the owner of the calendar makes changes to events, the changes are synced to your device. Only the...
Page 181: View Your Events
Tap Done. Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub, just stay where you are. At the top of your list of messages and notifications, where today's date appears, slowly drag down. Your upcoming events start to appear.
Page 182: Find Email And Files Associated With An Event
Find email and files associated with an event Your BlackBerry device searches your data to find email and files that might be relevant to your event. For example, if you're meeting with people to review a document, your device might show that document.
Page 183 Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't have to manually add the details to each conference call meeting.
Page 184: Change Or Delete An Event
In the meeting reminder, tap Join Now. Save conference call details in the Calendar app You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly add that info to your meeting invitations.
Page 185 Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your BlackBerry device. If your calendar event is associated with a personal email account, the Cisco WebEx Meetings app must be installed in the personal space on your device.
Page 186 Join a WebEx event To join an event, you must have the Cisco WebEx Meetings app installed on your BlackBerry device. Note: If your calendar event is associated with a work email account, the Cisco WebEx Meetings app must be installed in the work space on your device.
Page 187 When you share something (for example, a picture or a website) by email or when you compose a new email, your BlackBerry device sends the email from your default email address. When you add an event to your calendar or send a meeting invitation, your device adds the event to your default calendar.
Page 188 Check that the Sync Calendar switch is set to On. • If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry Link to sync the calendar info on your computer with your BlackBerry device. For more information, see the BlackBerry Link help.
Page 189: Contacts
About the Contacts app When you add contacts to your BlackBerry device, connecting with them is easy. The Contacts app is integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add contacts to relevant messages and events or share your pictures and videos.
Page 190: Contacts At A Glance
User Guide Applications and features Contacts at a glance Adding contacts Set up email or other types of accounts on your device You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or even an Evernote account to your device.
Page 191 Enter the username, activation password, and server address for your account. Tap Done. After you add a work account, follow the prompts to set a work space password to use with BlackBerry Balance and to enter your work network password.
Page 192 If you set up a BlackBerry email account (normally in the format user@<serviceprovider>.blackberry.com) on a previous BlackBerry device, to continue to receive messages for that account on your BlackBerry 10 device, you must set up a forwarding email address and then add that email address to your device.
Page 193 Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address. To receive your BlackBerry email on your device, make sure that you add the forwarding email account to your device. Add an IMAP or POP email account Make sure you know the following information from your email service provider or administrator: •...
Page 194: Add A Contact From The Blackberry Hub
Applications and features If you have a work account and BlackBerry Balance is set up on your BlackBerry device, to save the contact in your work space, at the top of the screen, tap Work. After you start adding the contact information, you can't save the contact in your personal space.
Page 195 Contact views When you tap a contact, your BlackBerry device shows you lots of details about the contact. Some info, like a contact's birthday, the company the person works for, and the person's picture, is pulled from social networking accounts that you added to your device, like Twitter or LinkedIn.
Page 196: Delete A Contact
Touch and hold a contact. Copy a contact to another account or storage location If you have multiple accounts on your BlackBerry device, you might be able to copy a contact to one of those accounts, or to your micro SIM card.
Page 197: Create A Contact Group
User Guide Applications and features Create a contact group You can group contacts together so that you can easily send messages to everyone in the group, set up meetings, and share files. You can find your groups in the contact list or filter your contact list to show just your contact groups. In the Contacts app, tap In the Group Name field, type a name for the contact group.
Page 198: Add A Contact To Your Favorites
User Guide Applications and features Add a contact to your favorites When you add contacts to your favorites, their pictures appear at the top of your contact list so that you can quickly connect with them. In the Contacts app, touch and hold a contact. Contact someone Touch and hold a contact.
Page 199: Search For A Contact
Tap a notification type, and make your changes. Tap Back. Tap Save. Search for a contact Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly find the contact that you're looking for. In the Contacts app, tap •...
Page 200: Share A Contact
Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry.
Page 201: Clock
User Guide Applications and features Clock Clock at a glance The Clock app is made up of four screens. On the Alarm Clock screen, you can turn your alarm on or off, set your alarm time, and add multiple alarms. On the World Clock screen, you can view the time in other parts of the world. You can also use the stopwatch and set a timer from the Clock app.
Page 202: Setting The Alarm Clock
User Guide Applications and features Setting the alarm clock Set an alarm Set the Alarm switch to On. Touch and hold the dial outside of the clock face. Slide the dial around the clock face to your desired time. To save the alarm time, tap anywhere on the screen. Tip: The dial allows you to set the alarm for five-minute increments.
Page 203 Tap an alarm. Tap Alarm Tone. Select one of the alarm tone options. Tip: To use music you have added or downloaded to your BlackBerry device, tap Set an alarm for multiple days Do one of the following: • If you have one alarm set, tap •...
Page 204: Set The Timer
Tap Timer Tone. Tap a timer tone. Tip: To use music you have added or downloaded to your BlackBerry device, tap Add Music. World clock If you're a frequent traveller or if you have friends and family in different parts of the world, you can add cities to the world clock screen to quickly see the time in a variety of cities around the world.
Page 205 When bedside mode is on, you are not notified or new messages, but any alarms that you have set will sound and your BlackBerry device displays the time, dimly lit. You can also set the option to hear only phone calls when in bedside mode.
Page 206 User Guide Applications and features Change your bedside mode settings By default, all of your notifications are set to silent in bedside mode, and your wireless connections stay turned on. When in bedside mode, you can choose to hear only phone calls, or you can choose to turn off all wireless connections. In the Clock app, swipe down from the top of the screen.
Page 207: Calculator
Using the calculator Switch to a scientific or standard calculator You can switch the type of calculator that you are using by swiping left and right on your BlackBerry device. On the calculator screen, swipe left or right on the keypad.
Page 208 User Guide Applications and features Tap Converter. Choose a measurement type, the unit to convert from, and the unit to convert to. Enter the value that you want to convert. Calculate a tip When you're out at a restaurant, you can use the tip calculator to figure out how much to leave for a tip. You can customize your calculations to specify the number of people included on the bill and the percentage of the bill that you want to tip.
Page 209: Browser
Type a web address or search term into the address bar at the bottom of the Browser. Tap Go. Change the current search engine After you change the search engine, the BlackBerry Browser continues to use the new search engine until you change it again.
Page 210: Open A New Tab
In the Browser, touch and hold a link. Share a link or picture You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more. In the BlackBerry Browser, do one of the following:...
Page 211 Change the background color in reader mode > Find files that you downloaded After you download a file from the BlackBerry Browser, you can go to the download manager to find it again, open it, and share it. In the Browser, tap >...
Page 212 Customize the Browser start screen You can change what you see when your first open the BlackBerry Browser. You can set a specific home page, show thumbnails of the webpages that you visited recently or frequently, or open the webpages that were open in your previous Browser session.
Page 213: Bookmarks And History
Applications and features Bookmarks and history Bookmark a favorite webpage On a webpage, tap > View your Browser bookmarks In the BlackBerry Browser, tap > View your bookmarks by tags or in a list In the Browser, tap > Organizing your bookmarks It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that you're looking for.
Page 214: Delete A Bookmark
User Guide Applications and features • To delete all instances of a tag, tap . Touch and hold a tag. Tap Delete a bookmark In the Browser, tap > Touch and hold a bookmark. View your browsing history In the Browser, on a webpage, tap To close your browsing history, tap Tip: To view a webpage in your history, on a webpage, touch and hold until your history appears.
Page 215: Security Settings
> Privacy and Security. Security settings Remove History Items Specify how often your BlackBerry device automatically deletes the browsing information from your BlackBerry Browser history. Private Browsing Keep your browsing information (your history, cached files, cookies, and so on) only while a browsing session is open.
Page 216: Smart Tags
URIs, phone numbers, email addresses and connection information. You can copy the smart tag to an NFC tag, display it as a QR Code, or you can pass the smart tag directly to another BlackBerry device. The Smart Tags app allows you to store the smart tags that you receive and use them or pass them on later.
Page 217 The NFC feature might not be available, depending on your wireless service provider, your administrator's settings, and your BlackBerry device model. You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR Code.
Page 218 Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource Identifier). For example, if you create your own application for the BlackBerry device, you can use this tag type to create a smart tag for your app.
Page 219 BlackBerry Remember, tap . Tap a message type or application. • To send the smart tag to another NFC-enabled BlackBerry device, tap > NFC. Align the backs of the devices. • To copy the smart tag to a writeable NFC tag, tap .
Page 220: Voice Control
Contacts app. Dial a number To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Dial" and the number that you want to call. Call a contact...
Page 221 Search your device using the Voice Control App To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say your search terms. For example, "Search contacts for Megan Ball."...
Page 222 Set a reminder with the Voice Control app To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say what you would like to be reminded about and when you would like to be reminded. For example, "Remind me to buy milk tomorrow."...
Page 223 Post a tweet using the Voice Control app To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry device. After the beep, say "Tweet" and say your tweet. For example, "Tweet heading to the car show today."...
Page 224: Voice Control Settings
The Voice Control app has two voice recognition modes. When you choose Voice Dialing Only, you can use the Voice Control app in more languages, but you will be unable to use many features, such as searching your BlackBerry device and the Internet, booking appointments, and sending messages.
Page 225: Games
In the Games app, tap > • To change your profile picture tap Choose a picture. Scroll through the pictures on your BlackBerry device, and tap the one you want to use. • To use the picture that is already associated with your BBM profile, tap Use BBM picture.
Page 226 User Guide Applications and features > Download. Add a game to your favorites After you discover a game you love, you can mark it as a favorite for quick access. In the Games app, on the home screen, tap > next to a game.
Page 227: Organizing Apps
Then when you're using your BlackBerry device with one hand, it's easier to open those apps. On the home screen, touch and hold an app icon until all of the icons start to blink.
Page 228: Rename A Folder
Type the new name of the folder. Tap Rename. Deleting apps You can delete apps from the home screen of your BlackBerry device, or you can delete the apps that you download from the BlackBerry World storefront. Delete a downloaded item from BlackBerry World On the BlackBerry World home screen, tap Tap My Apps &...
Page 229: Reinstall An App Or Game
User Guide Applications and features Tip: Some app icons on your home screen are part of the core BlackBerry experience. These apps can't be deleted, and the delete icon will not appear on these app icons. Reinstall an app or game On the BlackBerry World home screen, tap >...
Page 230: Documents And Files
View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device, such as a media card or a device connected by a USB cable. If you are logged in to a cloud application on your device, you can also access files stored in the cloud. To access a file stored on another device: Tap a device.
Page 231: Add A Folder
User Guide Documents and files Tip: To change a file type, touch and hold a file. Tap > Add a folder When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following: Navigate to where you want to add a new folder. Note: You might not have pre-defined folders on a connected device.
Page 232: Transferring Files
Retrieve files saved to the cloud If you are logged in to a cloud application on your BlackBerry device, you can use File Manager to access files that you have stored in the cloud. To retrieve a file you have saved to the cloud:...
Page 233 Save a file to your device When you pin a file it is saved to your BlackBerry device, so you can view the file even when you're not connected to a mobile or wireless network. If a file is not pinned, it is not available when you're offline. To pin or unpin a file to your device: Touch and hold a file that is stored in a cloud application.
Page 234: Storage Space And Media Card
Storage space and media card Moving or copying media files and documents You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry device as a drive on your computer. You can also use BlackBerry Link to keep your media files and documents in sync between your device and your computer.
Page 235: Transfer Files Between Your Computer And Device Using A Wi-Fi
You must set a new storage access password each time that you turn on access to storage using a Wi-Fi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access password. On the home screen of your BlackBerry device, swipe down from the top of the screen. Settings > About.
Page 236: Insert A Media Card
To stop using USB mass storage, disconnect your USB cable. Insert a media card Tip: You can insert or remove a media card while your BlackBerry device is turned on. You don't need to turn off or restart your device.
Page 237: Supported Media Cards
CAUTION: Try to decrypt or back up your encrypted media card files before a security wipe, which is designed to delete your BlackBerry device data including the encryption key. You can't access encrypted media card files without this encryption key.
Page 238 Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card. You can also see a breakdown of what types of files are taking up space.
Page 239 CAUTION: Media card data is deleted when you format a media card. Media card is password protected A password is blocking access to the media card and data stored on it. Insert a media card into your BlackBerry device that isn't password protected.
Page 240 Documents and files • Consider updating or installing device drivers on your computer. The drivers you need are automatically installed when you download BlackBerry Link. To download BlackBerry Link, on your computer, visit www.blackberry.com/ BlackBerryLink and select the Windows or Mac option.
Page 241: Settings And Options
In the drop-down list at the top of the screen, tap Network. Give your device a nickname You can change the name of your BlackBerry device as it appears to other devices. This nickname is helpful when you share media files wirelessly or connect using Bluetooth technology.
Page 242 You have no mobile network coverage. Your device is roaming. Extra charges might apply. You are connected to the BlackBerry Infrastructure. The number of solid waves indicates the strength of the Wi- Fi signal. If the signal is weak, your device might use more power to try to maintain the connection.
Page 243: Network Connections
Tips: Choosing a connection Your BlackBerry device is capable of a wide range of connections, to increase what you can do with your device and how it interacts with other devices. Take a look at the list of connections to learn about the different types of connections, some tips for when to use each connection, and maybe learn a few things you didn't know you could do.
Page 244: Vpn Connections
Turn on airplane mode In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done using airplane mode, turning off airplane mode restores the connections that were previously turned on.
Page 245: Mobile Network
Set the Airplane Mode switch to On. Connect your device to an HDMI display Using an HDMI cable, connect your BlackBerry device to an HDMI display. Your device automatically detects the resolution of the HDMI display that your device is connected to. However, if you need to change the resolution, on the home screen, swipe down from the top of the screen.
Page 246: Switch Wireless Networks Manually
Settings and options Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever you have mobile network coverage. On the home screen, swipe down from the top of the screen.
Page 247: I Can't Connect To The Mobile Network
Wi-Fi Connect to a Wi-Fi network When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next time you're within range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects automatically.
Page 248 Delete a saved Wi-Fi network Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting saved networks that use a hidden SSID can also help preserve battery life.
Page 249 Set the security type that the Wi-Fi network uses. Depending on the network you're trying to connect to, you might also see Security Sub Type and Inner Link Security. CA Certificate Set the root certificate that your BlackBerry device should use to verify that it's connecting to the correct Wi-Fi network. VPN Profiles To use a VPN Profile when connecting to the network, select the profile that you want to use.
Page 250 Add a VPN profile You need a Wi-Fi or VPN connection before you can add a new VPN profile. You might have one or more VPN profiles on your BlackBerry device, depending on the options that your administrator sets for you.
Page 251: Mobile Hotspot Mode
• Check that the time on your BlackBerry device is synchronized with the network time. If the times are different, it could prevent your device from connecting (for example, if connecting to the network requires you to have a certificate on your device, and the certificate has an expiration date).
Page 252 On some mobile networks, services such as email and BBM might not be available while the Mobile Hotspot mode is turned After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with a Wi-Fi enabled device is a lot like connecting to any regular router.
Page 253 Internet tethering allows you to share your BlackBerry device's connection to the mobile network with one other device, such as a laptop or tablet, so that you can access the Internet on your other device anywhere that your BlackBerry device can connect to the mobile network.
Page 254: Turn On Bluetooth Technology
User Guide Settings and options Set the Internet Tethering switch to On. Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection. Troubleshooting: Internet tethering I can't use Internet tethering • Check that your BlackBerry device is connected to the mobile network. If appears in the upper-right corner of the home screen, then your device is connected to the mobile network.
Page 255 Delete a saved Bluetooth enabled device If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the ones you no longer use to make it easier to find the ones that you do use.
Page 256 Let your car kit use your device's network credentials In order to use some car kits, you need to turn on rSAP Mode to allow your car kit to use your BlackBerry device's network credentials. On the home screen, swipe down from the top of the screen.
Page 257: Supported Bluetooth Profiles
You might like to keep your BlackBerry device always connected to a Bluetooth enabled device, such as a headset. You can set your BlackBerry device so that whenever you turn on your BlackBerry device it automatically reconnects to the last Bluetooth enabled device that it was connected to.
Page 258 If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try making your BlackBerry device discoverable for a short period of time. On the home screen, swipe down from the top of the screen.
Page 259 • Move your BlackBerry device to another location in your vehicle or turn your device to face another direction. The location of your device's antenna in relation to your car kit's Bluetooth antenna may affect the Bluetooth connection.
Page 260: Software Updates
BlackBerry device model. You can set whether your BlackBerry device prompts you before sending or receiving files. You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building.
Page 261: Language
On the home screen, swipe down from the top of the screen. Settings > Software Updates. Tap Check for Updates. You can also update your device software using BlackBerry Link. For more information, see the Help documentation for BlackBerry Link. Language Change your display language On the home screen, swipe down from the top of the screen.
Page 262: Keyboard And Typing
Keyboard and typing Keyboard and typing at a glance There are several ways you can use the BlackBerry Keyboard to interact with your BlackBerry device. Use the At a Glance image to familiarize yourself with the keyboard capabilities. Home screen shortcuts You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when you type certain commands in the search field.
Page 263: Send An Email
User Guide Settings and options Make a call On the home screen, tap Type call and the name or number of the person that you want to call. For example, you can type call Ian or call 5195550100. Beneath Actions, tap the action that you want to perform. Send an email On the home screen, tap Type email and the name of the contact that you want to send your email to.
Page 264: Post A Tweet
Type LinkedIn and your update. For example, you can type LinkedIn really enjoyed the training session today. Beneath Actions, tap the action that you want to perform. Add a note to BlackBerry Remember On the home screen, tap Type note and the contents of your note. For example, you can type note pick up milk on the way home.
Page 265: Play Music
In the Substitution List section, tap a word substitution entry. Clear the learned words list The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you write. You can clear the word list used for word suggestions with the following steps:...
Page 266: Delete A Word
User Guide Settings and options Settings > Language and Input > Prediction and Correction. Tap Clear Learned Words. Note: As you continue to type, the learned word list is regenerated unless you set the Learn New Words switch to Off on the Prediction and Correction screen.
Page 267: Type An Accented Character
Type a symbol or number On the lower-left side of the BlackBerry Keyboard, tap the Symbol key. The appearance of this key varies depending on the language that you're typing in.
Page 268: Type Faster With Automated Assistance Settings
Selecting word suggestions that appear while you type Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to say it. Your device uses this information to try to predict what word you might type next and displays suggested words on the BlackBerry Keyboard.
Page 269 Change where word suggestions appear By default, word suggestions appear on the BlackBerry Keyboard so that you don't have to look above where you're typing to see the suggestions. If you have difficulty selecting the suggestions, or you find the Keyboard looks cluttered, you can set the suggestions to appear above the Keyboard instead.
Page 270: Battery And Power
Edit your personal dictionary When you use spell check you can add words that are marked as incorrect to a custom dictionary on your BlackBerry device so that spell check recognizes them as being correct. The words that you add to your personal dictionary can be edited at any time.
Page 271 To wake up your device, swipe up from the bottom of the device screen. Restart or reset your device If your BlackBerry device is running slower than usual or not responding, turning off and turning back on your device might help to solve the problem.
Page 272 Before you start using your BlackBerry device, you should charge the battery that came with your device as the battery isn't fully charged. Charge your device using the charger provided by BlackBerry in the box that your device came in. You can also charge your device using a USB cable connected to a computer, but charging might take longer.
Page 273 User Guide Settings and options Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device. The battery is charging. The battery is fully charged. The battery isn't charging because the power source isn't providing enough power.
Page 274 Tap an app. Do one of the following: • To close the app, tap • To permanently delete the app, tap LED and battery notifications A solid red LED can indicate that your BlackBerry device is turning on or restarting.
Page 275: Device And Battery Disposal
A solid green LED can indicate that your device is plugged into a charger and that charging is complete. Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model. If you use any other battery, you might invalidate any warranty provided with your device.
Page 276: Close Apps
Settings > Display. • To automatically lock your device and dim the screen when it's in a BlackBerry case or holster, on the home screen, swipe down from the top of the screen. Tap Settings > Security and Privacy > Device Password > Lock Device When Holstered.
Page 277: Accessibility
Settings > Network Connections. Update your software You can often gain a boost in power savings by using the latest version of the BlackBerry 10 OS. If a software update is available for your device, a notification appears in the BlackBerry Hub.
Page 278: Turn On Magnify Mode
Turn on Magnify mode You can use Magnify mode to enlarge the information on your BlackBerry device screen. You can zoom in to or zoom out from the screen, even if you use an application that doesn't normally support zooming.
Page 279 User Guide Settings and options Temporarily turn off Magnify mode There may be times when you want to temporarily turn off the magnification of your screen to see the whole screen at once, and then turn on Magnify mode again to continue what you were doing. To temporarily turn off Magnify mode: •...
Page 280: Turn On Hearing Aid Mode
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory to connect your TTY device to your device. To get an adapter accessory that BlackBerry has approved for use with your device, visit www.shopblackberry.com.
Page 281 Confirmation Message option in the screen reader settings. You can also quickly turn on the BlackBerry Screen Reader by triple-pressing the Power key. If you don't want to be able to turn on the BlackBerry Screen Reader in this way, you can turn off the Enable using triple tap option in the screen reader settings.
Page 282 In the drop-down list, tap High or Low. Turn on the Silent on Calls setting No one wants to be interrupted when on a phone call. The Silent on Calls setting prevents the BlackBerry Screen Reader from reading back information while you're on a call.
Page 283 The BlackBerry Screen Reader uses a combination of gestures that are used in other apps on your BlackBerry device and gestures that are specific to the BlackBerry Screen Reader. Gestures that start at the edges of the screen (such as swiping down from the top to access Settings or swiping up from the bottom to minimize an app) are the same in the Screen Reader app as they are in all other apps.
Page 284 Using BlackBerry Screen Reader Quick Settings mode With the Quick Settings mode, you can change frequently changed settings and access additional BlackBerry Screen Reader features. When you enter Quick Settings mode, you have 3 seconds to complete a task. If you don't complete a task, the device automatically exits the mode, and vibrates briefly to notify you.
Page 285 Using BlackBerry Screen Reader gestures in the BlackBerry Calendar, Phone app, and BlackBerry Hub There are specific BlackBerry Screen Reader gestures you can use in the BlackBerry Calendar app. Task Gesture Move to the next day, week, or month Swipe to the right with three fingers.
Page 286 Swipe from left to right with two fingers. Turn on Closed Captions Closed Captions displays text on your BlackBerry device screen when you play video files that support closed captioning. On the home screen, swipe down from the top of the screen.
Page 287: Blackberry Link Features On Your Device
Access files stored on your computer If you are running the latest version of BlackBerry 10 OS, you can use your BlackBerry device to view and delete music, pictures, videos, and documents on your computer. To use this feature, BlackBerry Link must be open on your computer, and associated with your BlackBerry ID.
Page 288 • To permanently delete a file that's stored on your computer, touch and hold a file. Tap Copy a file to your device After you save a file that's stored on your computer to your BlackBerry device, you can view the file even when you're not connected to the Internet.
Page 289 In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your computer. • If your device is connected to a mobile network instead of a Wi-Fi network, in the BlackBerry Link section, change the Use Mobile Network switch to On.
Page 290: Legal Notice
(collectively the "Third Party Products and Services"). BlackBerry does not control, and is not responsible for, any Third Party Products and Services including, without limitation the content, accuracy, copyright compliance, compatibility, performance, trustworthiness, legality, decency, links, or any other aspect of Third Party Products and Services.
Page 291 Installation or use of Third Party Products and Services with BlackBerry's products and services may require one or more patent, trademark, copyright, or other licenses in order to avoid infringement or violation of third party rights. You are solely responsible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so.
Page 292 Desktop Software, and/or BlackBerry Device Software. The terms of use of any BlackBerry product or service are set out in a separate license or other agreement with BlackBerry applicable thereto. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION.

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