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Lexus 2015 IS 350 Warranty And Services Manual

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2015
IS 350
Warranty and ServiceS Guide
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Owner amenities
Warranty information
Maintenance requirements

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Summary of Contents for Lexus 2015 IS 350

  • Page 1 2015 IS 350 Warranty and ServiceS Guide Owner amenities Warranty information Maintenance requirements...

  • Page 2: Maintenance And Repairs

    Authorized deAlership MAintenAnce And repAirs Lexus recommends having mainte- nance and repairs for your vehicle performed by an authorized Lexus dealership. to locate your nearest authorized Lexus dealership, log on to www.lexus.com or contact Lexus customer Satisfaction at (800) 255-3987.

  • Page 3: Pre-Delivery Service

    WeLCoMe to the LexuS FAMiLy Scheduled Maintenance: Your From everyone at Lexus, thank you for purchasing one of our vehicles. Your vehicle requires main tenance every Lexus is designed to deliver uncom- six months or 5,000 miles, whichever promising luxury and performance.

  • Page 4: Table Of Contents

    The Lexus Commitment ........
  • Page 5 The Importance of Scheduled Maintenance........39 Maintenance and Lexus Warranty Coverage........40 Lexus Dealership Service .

  • Page 6: Complimentary Services

    5,000 Programming of some Lexus miles, whichever occurs first. To Personal ized Settings requires special obtain this service, contact your Lexus equipment and may be performed only dealership. Your complimentary by an authorized Lexus dealership.

  • Page 7: Loaner Vehicle

    CoMPLiMentARy SeRviCeS Travel Protection • Reset maintenance reminder light Lexus will reimburse for a rental car for up to five days and for overnight • Replace cabin air filter lodging for up to three nights (not to • Rotate tires exceed $200 per night) if all of the •...

  • Page 8: Roadside Assistance

    • Towing to the nearest Lexus dealership (or an alternate Additional Coverage repair facility, if necessary). After your roadside assistance coverage expires, you may join a •...

  • Page 9: Other Benefits And Assistance

    Vehicle service Agreements vehicle is repaired with Genuine Lexus If you plan to keep your vehicle for Parts is to take it to a Lexus dealership. several years or if you accumulate Each dealership works with selected mileage quickly, you may want to...

  • Page 10: The Smart Key

    If a Lexus dealer is not available, key. The electronic key controls the please refer to www.aloa.org to find remote-entry and theft-deterrent...

  • Page 11: If You Need Assistance

    ASSiStAnCe step 2 Both Lexus and your Lexus dealer are dedicated to serving your automotive If the dealership does not address needs. Your complete satisfaction is your concern to your satisfaction, our first priority. Should you have a...
  • Page 12 Magnuson-Moss Warranty Act. The service is provided at no cost In addition, you must use NCDS if to you. It is part of Lexus’ effort to you are required to do so prior to promptly and equitably resolve exercising certain rights or seeking your concerns.
  • Page 13 (VIN), the names of your selling expiration of the eligibility period, and servicing dealerships, and the provided the concern or alleged current mileage on your Lexus. defect was brought to the attention of Lexus or one of its dealers during the eligibility period. Introduction...
  • Page 14 At Send your request to: this hearing, all relevant evidence is admissible. You and a Lexus repre- National Center for Dispute Settlement sentative will present both sides of the P.O. Box 688 case to the NCDS arbitrator(s).
  • Page 15 Lexus’ compliance, The decision of the arbitrator(s) is you may pursue any other legal binding on Lexus but not on you. remedies available to you, including Lexus must comply with the decision small claims court. You should...

  • Page 16: The Lexus Commitment

    You can be confident — as we are — that in the industry. This excellent warranty you’ll enjoy owning your Lexus as much coverage demonstrates not only our as you enjoy driving it.

  • Page 17: Warranty Coverages At A Glance

    WARRAnty CoveRAgeS At A gLAnCe Introduction...

  • Page 18: Your Warranties In Detail

    Begins The warrantor for these limited The warranty period begins on the warranties is Lexus, a division of vehicle’s in-service date, which is Toyota Motor Sales, U.S.A., Inc., the first date the vehicle is either...

  • Page 19: Your Rights Under State Law

    Limitations The performance of necessary repairs and adjustments is the exclusive remedy under these warranties or any implied warranties. Lexus does not authorize any person to create for it any other obligation or liability in connection with this vehicle. Any implied warranty of merchant-...

  • Page 20: New Vehicle Limited Warranty

    Lexus, subject to the exceptions indicated under “What Is front-wheel-Drive system Not Covered” on pages 19–20. Drive shaft, axle, hub, bearings, Coverage is for 48 months or seals and gaskets.

  • Page 21: What Is Not Covered

    • Airborne chemicals, tree sap, service to the nearest authorized road debris (including stone Lexus dealership is covered. chips), rail dust, salt, hail, floods, wind storms, lightning and other environmental conditions • Water contamination...
  • Page 22 *Lexus provides the first two scheduled maintenance services at no charge. See page 4 for details. Your Warranties in Detail...

  • Page 23: Dispute Resolution

    Settlement before seeking remedies warranty or any implied warranty. through a court action pursuant Lexus does not authorize any to the Magnuson-Moss Warranty person to create for it any other Act. You may also be required...

  • Page 24: Federal Emission Control Warranty

    FeDeRAL eMiSSion ContRoL WARRAnty wHAT is COVereD AND HOw LONG emission Defect warranty emission Performance warranty Lexus warrants that your vehicle: Some states and localities have • Was designed, built and established vehicle inspection equipped to conform at the and maintenance (I/M) programs...
  • Page 25 FeDeRAL eMiSSion ContRoL WARRAnty wHAT is NOT COVereD wArrANTY PArTs LisT Air/fuel metering system These warranty obligations • do not apply to failures or Air/fuel ratio feedback noncompliance caused by: control system • • The use of replacement parts Cold-start enrichment system not certified in accordance •...

  • Page 26: Exhaust Gas Recirculation

    FeDeRAL eMiSSion ContRoL WARRAnty Catalyst system Positive Crankcase Ventilation • (PCV) system Catalytic converter and • protector (8/80) Oil filler cap • • Constricted fuel filler neck PCV valve or orifice • Exhaust manifold Other Parts Used in • Exhaust pipe (manifold to catalyst systems Listed and/or catalyst to catalyst) •...

  • Page 27: Replacement Parts

    Owner’s Manual and this guide. your vehicle’s emission control Lexus will not deny a warranty claim systems, Lexus recommends the solely because you do not have use of Genuine Lexus Parts when records to show that you maintained servicing or repairing the systems.

  • Page 28: Smog-Check Tests

    30 days (unless a shorter Division (6405J) period is required by law). If your Attn: Warranty Complaints claim is denied, Lexus will notify you 401 M Street SW in writing of the reason within the Washington, D.C. 20460 same period. If we fail to do so, we will repair your vehicle free of charge.

  • Page 29: Dealer Certificate

    Lexus prior to the sale properly. The Emission Performance of the vehicle as set forth in Lexus’ Warranty referred to in Paragraph 4 current pre-delivery service manual. and furnished with the vehicle is solely that of the manufacturer.

  • Page 30: California Emission Control Warranty

    Also included may be hoses, belts, connectors and other emissions-related assemblies. Where a warrantable condition exists, Lexus will repair your vehicle at no cost to you, including diagnosis, parts and labor. Your Warranties in Detail...
  • Page 31 DEFECT WARRANTY. of time, not to exceed 30 days. note: Under the terms of the Basic Warranty, Lexus provides You should also be aware that Lexus coverage of four years or may deny you warranty coverage if 50,000 miles, whichever occurs your vehicle or a part has failed due first.

  • Page 32: Parts List

    CALiFoRniA eMiSSion ContRoL WARRAnty PArTs LisT: LONG-Term emissiON wHAT is NOT COVereD DefeCT wArrANTY The parts listed here are covered These warranty obligations do not apply to failures or for seven years or 70,000 miles noncompliance caused by: from the vehicle’s in-service date, whichever occurs first.

  • Page 33: Ignition System

    • Charcoal canister mance of the required maintenance indicated in the Owner’s Manual • Fuel tank and this guide. Lexus will not deny a warranty claim solely because ignition system you do not have records to show • Knock sensor that you maintained your vehicle.
  • Page 34 If your claim is ment parts that are not equivalent denied, Lexus will notify you in writing in quality to genuine Lexus Parts of the reason within the same period. may impair the effectiveness of If we fail to do so, we will repair the emission control systems.
  • Page 35 CALiFoRniA eMiSSion ContRoL WARRAnty if YOU HAVe rePAir DeLAYs QUesTiONs If a Lexus dealership is unable to If you have questions or concerns complete repairs on your vehicle about your vehicle’s California emission within 30 days, you may have the warranty coverage, please follow the repairs made under Lexus’...

  • Page 36: Tire Limited Warranty

    The tires that come as original equipment on your vehicle are 535 Marriott Drive warranted by their manufacturer and Nashville, TN 37214 not Lexus. Please refer to the tire Bridgestone: (800) 847-3272 warranty statement included with the Firestone: (800) 356-4644 owner information in your vehicle.

  • Page 37: Operation And Maintenance

    You can be confident you’re getting maintained your vehicle. However, the best possible service for your damage or failures caused by vehicle when you take it to a Lexus lack of proper maintenance are dealership. Plus, a Lexus dealership not covered under warranty.
  • Page 38 However, Lexus recommends using only Genuine Lexus Parts when you need to replace a part on your vehicle. Like all Lexus products, Genuine Lexus Parts are built to the highest standards of quality, durability and performance.

  • Page 39: Obtaining Warranty Service

    United States, U.S. territories and If your vehicle is inoperable or unsafe Canada and need warranty service, to drive and there is no Lexus dealer- contact a local Lexus dealership. ship reasonably available to make Please note, however, that your...
  • Page 40 Lexus’ recommended time allowance for the repair. If your vehicle requires emergency repair, Lexus assumes no liability for subsequent failures caused by improper repairs or the use of non-Genuine Lexus Parts unless you have the vehicle properly repaired in a timely manner.

  • Page 41: The Importance Of Scheduled Maintenance

    Lexus. It can also enhance the engine oil and oil filter. Failure your vehicle’s resale value. This section to do so can cause oil starvation...

  • Page 42: Maintenance And Lexus Warranty Coverage

    Maintenance and repair services may be performed by you or by any auto- motive service provider you choose. Lexus will not deny a warranty claim solely because you used a service Introduction...

  • Page 43: Lexus Dealership Service

    Lexus dealership technicians are than a team of Lexus specialists. experts in the maintenance and repair of Lexus vehicles. They stay current on Maintenance and repairs not the latest service information through performed by an authorized Lexus...

  • Page 44: General Maintenance And Regular Use

    MAintenAnCe AnD ReguLAR uSe After a Car wash In addition to scheduled mainte- nance, your Lexus requires ongoing • Check installation of general maintenance such as fluid driver’s floor mat checks and visual inspections. The recommended guidelines for inspec- when Cleaning the interior tions are listed below.
  • Page 45 geneRAL MAintenAnCe AnD ReguLAR uSe when Cleaning the exterior • Working from top to bottom, apply lots of low-pressure water to the body, wheel wells and underside of vehicle to remove dirt and dust. Wash the vehicle body using a soft sponge or cotton cloth with mild car-wash soap.

  • Page 46: Scheduled Maintenance Log

    Operating Conditions maintenance interval: In addition to standard maintenance months vs. mileage items, vehicles that are driven under Lexus recommends obtaining special operating conditions require scheduled maintenance for your further maintenance service. These vehicle every six months or 5,000 special operating conditions, which put miles, whichever occurs first.

  • Page 47: Complimentary First Scheduled Maintenance Service

    • Inspect and adjust all fluid levels maintenance service. Programming of some Lexus Personal ized Settings • Program Lexus Personalized requires special equipment and Settings, if requested may be performed only by an •...

  • Page 48: Complimentary Second Scheduled Maintenance Service

    SCheDuLeD MAintenAnCe Log Complimentary second scheduled maintenance service: 12 months or 10,000 miles Lexus also provides your second scheduled maintenance service at no charge. The service is performed at 12 months or 10,000 miles, whichever occurs first. To obtain this service, contact your Lexus dealership.
  • Page 49 SCheDuLeD MAintenAnCe Log NOTes Scheduled Maintenance Log...

  • Page 50: Scheduled Maintenance Log

    This service, excluding maintenance required for special operating conditions, is complimentary when performed by an authorized Lexus dealership. This service is complimentary when performed by an authorized Lexus dealership. Applies to models with same size front and rear tires and wheels.
  • Page 51 SCheDuLeD MAintenAnCe Log 18 months or 15,000 miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s floor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots...
  • Page 52 SCheDuLeD MAintenAnCe Log 24 months or 20,000 miles 30 months or 25,000 miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Reset maintenance reminder light ❑ Replace cabin air filter ❑ Rotate tires ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors...
  • Page 53 SCheDuLeD MAintenAnCe Log 36 months or 30,000 miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors ❑ Rotate tires ❑ Check installation of driver’ s floor mat ❑ Replace cabin air filter ❑ Road-test vehicle ❑ Replace brake fluid...
  • Page 54 SCheDuLeD MAintenAnCe Log 42 months or 35,000 miles 48 months or 40,000 miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Replace cabin air filter ❑ Rotate tires ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors...
  • Page 55 SCheDuLeD MAintenAnCe Log 54 months or 45,000 miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s floor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots...
  • Page 56 SCheDuLeD MAintenAnCe Log 60 months or 50,000 miles 66 months or 55,000 miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Reset maintenance reminder light ❑ Replace cabin air filter ❑ Rotate tires ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors...
  • Page 57 SCheDuLeD MAintenAnCe Log 72 months or 60,000 miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Rotate tires ❑ Replace cabin air filter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fluid ❑ Check installation of driver’ s floor mat ❑ Replace engine air filter ❑ Road-test vehicle ❑ Replace Smart Key battery...
  • Page 58 SCheDuLeD MAintenAnCe Log 78 months or 65,000 miles 84 months or 70,000 miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Replace cabin air filter ❑ Rotate tires ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors...
  • Page 59 SCheDuLeD MAintenAnCe Log 90 months or 75,000 miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s floor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots...
  • Page 60 SCheDuLeD MAintenAnCe Log 96 months or 80,000 miles 102 months or 85,000 miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Reset maintenance reminder light ❑ Replace cabin air filter ❑ Rotate tires ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors...
  • Page 61 SCheDuLeD MAintenAnCe Log 108 months or 90,000 miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Rotate tires ❑ Replace cabin air filter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fluid ❑ Check installation of driver’ s floor mat ❑ Replace engine air filter ❑ Road-test vehicle ❑ Replace Smart Key battery...
  • Page 62 SCheDuLeD MAintenAnCe Log 114 months or 95,000 miles 120 months or 100,000 miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Replace cabin air filter ❑ Rotate tires ❑ Reset maintenance reminder light ❑ Visually inspect brake pads, calipers and rotors...
  • Page 63 SCheDuLeD MAintenAnCe Log 126 months or 105,000 miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s floor mat ❑ Road-test vehicle ❑ Inspect the following: __ Front differential oil (IS 350 AWD)
  • Page 64 SCheDuLeD MAintenAnCe Log 132 months or 110,000 miles 138 months or 115,000 miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Inspect engine coolant (see page 69) ❑ Replace cabin air filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires...
  • Page 65 SCheDuLeD MAintenAnCe Log 144 months or 120,000 miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Replace cabin air filter ❑ Rotate tires ❑ Replace brake fluid ❑ Visually inspect brake pads, calipers and rotors ❑ Replace engine air filter ❑ Check installation of driver’...
  • Page 66 SCheDuLeD MAintenAnCe Log 150 months or 125,000 miles 156 months or 130,000 miles ❑ Inspect and adjust all fluid levels ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Reset maintenance reminder light ❑ Replace cabin air filter ❑ Rotate tires ❑ Inspect engine coolant (see page 69) ❑ Visually inspect brake pads, calipers and rotors...
  • Page 67 SCheDuLeD MAintenAnCe Log 162 months or 135,000 miles ❑ Inspect and adjust all fluid levels ❑ Replace Smart Key battery ❑ Reset maintenance reminder light ❑ Rotate tires ❑ Visually inspect brake pads, calipers and rotors ❑ Check installation of driver’ s floor mat ❑ Road-test vehicle ❑ Inspect the following: __ Axle shaft boots...
  • Page 68 SCheDuLeD MAintenAnCe Log 168 months or 140,000 miles 174 months or 145,000 miles ❑ Replace engine oil with 0W-20 oil; ❑ Inspect and adjust all fluid levels replace oil filter ❑ Inspect engine coolant (see page 69) ❑ Replace cabin air filter ❑ Reset maintenance reminder light ❑ Reset maintenance reminder light ❑ Rotate tires...
  • Page 69 SCheDuLeD MAintenAnCe Log 180 months or 150,000 miles ❑ Replace engine oil with 0W-20 oil; replace oil filter ❑ Rotate tires ❑ Replace cabin air filter ❑ Visually inspect brake pads, calipers and rotors ❑ Replace brake fluid ❑ Check installation of driver’ s floor mat ❑ Replace engine air filter ❑ Road-test vehicle ❑ Replace engine coolant (see page 69)

  • Page 70: Explanation Of Maintenance Items

    exPLAnAtion oF MAintenAnCe iteMS Body inspection The following descriptions are provided to give you a better understanding of Visually check for corrosion, scratches the maintenance services that should and other damage. Check outer body be performed on your vehicle. The panels, inner panels of the hood and scheduled maintenance log indicates doors, and underneath the vehicle.

  • Page 71: Cabin Air Filter

    Also check the hose Lexus Genuine floor mats. connection for cor rosion and condition • Always properly secure of installation. A qualified technician the driver’s floor mat using...

  • Page 72: Nuts And Bolts On Chassis

    SAE 0W-20 Visually inspect for cracks, at the next oil change. See your deterio ration and damage Lexus dealer for oil specifically and replace if necessary. formulated for your vehicle’s engine. These models are equipped with a...

  • Page 73: Road Test

    Lexus spark Plugs service and repair publications. Replace at specified interval. Install...

  • Page 74: Vehicle Identification

    vehiCLe iDentiFiCAtion Model In-service date Mileage at delivery Selling dealership Selling dealership phone number Vehicle Identification Number Scheduled Maintenance Log...
  • Page 75 Axle shaft boots ............48–67*, 68 Ball joints and dust covers .
  • Page 76 Lexus Personalized Settings ........
  • Page 77 Spark plugs............. .55, 63, 71 Steering linkage and boots .
  • Page 82 14-tcS-07992 Printed 6/14 00505–15WSG-iS350...

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